The Administrative Coordinator is responsible for manifesting, scanning, POD’ing and related duties for The Day & Ross Transportation Group. The purpose of this role is to support the business by looking after the administrative processes for the terminal.

How You’ll Help

• Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner.
• Broker payroll processing including the inputting of City Drivers payroll in the terminal; confirmation of information provided by brokers and data entry for the terminal; providing brokers with invoice copies; and fielding inquiries as to payroll discrepancies.
• Welcome clients; ascertain nature of business and direct clients to appropriate managers and employees.
• Schedule driver appointments.
• Send appointment requests via fax, email, and telephone.  Update system with appointment information.   Manifest and arrange appointments.
• Input pick up BOL’s and update POD’s.
• Pick-up Bills and POD’s: Enter bills and POD’s. Upload and edit EDI files. Ensure COD and cash shipment payments are received before tendering to agents.
• Agent Freight: Tracking and updating system information on shipments for agent delivery.
• Reports: POD reports – following up on PODs Make sure PODs are imaged. Missed appointment report following up with customers if freight not delivering.
• Call customers regarding appointment change, status, issues regarding appointment. 
• Log customer interaction consistently and accurately in AS400. 
• Redirect documents intra- and inter-terminal as well as to customers as needed.
• Answer phone calls and email enquiries and relay calls and messages to appropriate managers and employees.
• Attend meetings, take notes, and follow up on decisions within area of responsibility.
• Order office supplies and maintain inventory for the terminal.
• Create manifests, verify the weight for all LTL loads, load trailers, ensuring that the number of boxes/ shipments, weight and dangerous goods information is correct and complete.
• Prepare manifests for trucks crossing from Canada to US border and vice versa.
• Assist drivers with preliminary paperwork information such a bill of lading, trip envelops and border crossing procedures.
• Input skeleton bills into the system ensuring that all critical information is input, enter comments regarding damages, shortages and ensure required signatures are present.
• Gather, enter, and update data to maintain software database on daily basis as appropriate, establish and maintain files and records.
• Ensure that correct information about missed pickups and deliveries is rescheduled.
• Mentor and train office staff in procedures and in use of current software.
• Assist with data entry.
• Dispatch some night runs/shifts, and extend vacation coverage for dispatch.
• Other related duties as may be required.

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial .
• Computer literate in Excel and Word.
• Equipment knowledge is an asset.
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies.
• Results focused.
• Exceptional interpersonal and leadership skills to manage demands and resolve issues with drivers, coworkers, etc.
• Must have a strong sense of urgency.
• Good communication skills.
• Must be able to work under a flexible work schedule.
• Must be a hands on operator, trainer, coach and mentor.
• Must be able to build and maintain relationships.
• Must be a self starter.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Available Shifts: Saturday - Tuesday 4am - 2pm

At Day & Ross, our dock team is an important part of our business. As a Forklift Operator, you’ll help us handle inbound and outbound customer freight and protect it from damage. You'll also help us keep a safe and clean work environment on the dock.

How You’ll Help: 

• Handle big and bulky freight on the dock, both on and off a forklift.
• Follow TDG, WHMIS, and company policies, as well as any customer requirements.
• Pay attention to the details. Receive and ship freight accurately and efficiently.
• Other duties as required.

Your Skills & Experience: 

• High school diploma or GED
• Previous transportation or dock experience is preferred
• Willingness and ability to lift up to 75 lbs. 
• Ability to work efficiently with little to no supervision 

Perks & Benefits:

• A company-matched pension plan
• Benefits and extended health care, including medical and dental
• Career growth opportunities
• Safety-focused workplace

This role includes physical labour (bending, crouching, etc.), loud machines, and operating a forklift in a busy area.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Monday to Friday / 3:00 p.m. – 11:30 p.m.
Woodstock, ON

As a Licensed Trailer Technician at Day & Ross, you will be responsible for repairing and inspecting trailers, and be a key member of our maintenance team. You are responsible for preventative maintenance, pre-inspection maintenance, diagnostics and repairs on the company’s fleet of trailers in accordance with the applicable level of training and apprenticeship.

How You’ll Help

• Responsible for the maintenance and repair of trailers according to work orders and in keeping with level of training/apprenticeship.
• Maintaining safe shop environment (may include snow removal from the roof, de-icing, washing vehicles, sweeping, etc.
• Work independently to complete diagnostic, service, repair and maintain trailers.
• Maintain and repair trailer bodies, including miscellaneous accessories such as hub caps, decals, reflective tape, painting, etc.
• Document and update Service Supervisor/Service Manager on completion time changes, all findings, work done and potential future service requirements.
• Other duties as may be required.

Your Skills & Experience:

• Work experience in the trucking industry.
• Experience in Trailer tire repairs, brakes, suspension, lights, bodywork, etc.
• Prior Lead Hand Experience is an asset.
• Red Seal journeyperson certification is required.
• Previous experience and qualification to perform Safety inspections are required in this position,
• Physically fit and able to lift, move, reach, bend, walk, stand, grasp, balance, climb, kneel and crouch for extended period of time.
• Strong knowledge of transportation industry rules and regulations regarding transport trailers and components.
• Knowledge of and ability to use safe work practices, including safe lifting and bending, working in tight spaces, etc.
• Troubleshooting and problem-solving abilities, Strong attention to detail, good communication skills –verbal and written.

What we offer:

• Competitive compensation.
• Career growth.
• Medical & dental benefits.
• Company-matched Pension Plan
• Recognition & discount programs.
• Educational assistance 

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Hours: 4 days on 4 days off 9am – 7pm

The Service Coordinator works collaboratively with Planners to ensure the safe, on time, and efficient movement of loads and trucks while minimizing empty miles and wait times.

How You’ll Help

• Monitor weather and road conditions across the network through the use of various tools including but not limited to Web sites, Weather applications, Amec reporting and live view of in cab cameras
• Check speed and safe driving actions of D&R units across the network 
• Send weather warning and road closure notifications to fleet and business 
• Track and report on weather events impact to network 
• Contact on duty drivers and brokers to provide information about road conditions 
• Monitor temperature controlled equipment for failure codes and out of range alerts  
• Connect with required resources to correct equipment issues 
• Assist in monitoring scheduled and nonscheduled dispatches to ensure they are on-time; advise Brokers, Customer Service, and/or Planner in next region of any changes
• Participate in identifying trucks as they arrive at switch points or terminals that have not already received a preplan
• Complete Broker and Driver pay sheets
• Update terminal power board to ensure accuracy
• Calling or messaging drivers to advise when loads will be ready
• Other related duties as may be required

Your Skills & Experience: 

• Minimum of secondary education
• Previous Transportation or operational experience is preferred
• Experience using MS Outlook, Excel & Word; must possess the aptitude for learning new programs
• Strong customer service focus, relationship building skills
• Good communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast-paced  deadline-driven setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to collaborate with others to meet customer expectations
• English, other languages an asset

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Schedule: Friday – Monday 10pm - 8am

The Dispatch Planner is providing excellent customer service to the dedicated customer, while understanding and controlling costs. 

How You’ll Help

• Building and strengthening relationships with Drivers and the Customer addressing issues and concerns in a timely and efficient manner.
• Providing updates to the Customer with regard to route updates, schedule deviations, or other matters as scheduled and as required.
• Monitor driver schedules and delivery appointments on a daily basis; communicate schedule deviations, and contact delivery points to confirm or make alternate arrangements as required. 
• Coordinate resources effectively – schedule drivers and equipment to meet the customers daily delivery requirements, make alternate arrangements due to extenuating circumstances.
• Arrange equipment maintenance and service as required and communicate accordingly.  
• Maintain internal dispatch system in as close to real time as possible
• Implement any new policies and procedures in regards to Drivers and/or fleet 
• Identify opportunities for improvement, contribute to the development of solutions and implement and communicate accordingly
• Contribute to the development of customer facing and internal KPIs and drive efficiencies with both internal and external stakeholders. 
• Maintain current daily reporting
• Other related duties as may be required. 

Your Skills & Experience: 

• Post secondary training preferably in business, logistics, or customer service 
• A suitable combination of education and experience may also be considered
• Minimum of two years’ experience in a demanding customer service or related role, preferable in the transportation industry.
• Previous operational experience in the transportation industry is an asset. 
  • Advanced communication skills, verbal and written
  • Solid computer skills, including accuracy and experience with web based program and MS products - Excel in particular; knowledge of AS400 a definite asset
  • Exceptional customer relationship skills, including the ability to balance the needs and demands of both internal external customers.
  • Strong conflict resolution skills
  • Able to work effectively in a busy and deadline driven environment
  • Ability to champion business needs in a collaborative manner both internally and externally.
  • Results focused

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Administrative Coordinator is responsible for ensuring accurate and timely processing of invoices, identifying process improvements, prioritizing and contributing to the resolution of reoccurring issues while delivering on assigned objectives. The purpose of this role is to support the business by looking after the administrative processes for the terminal.

How You’ll Help

• Administrative duties including fielding telephone calls; providing assistance to outside agents and other terminals when necessary.
• Complete inbound reports
• Coordinate deliveries and pick up with SQC agent  / Process dock scan / process web pick up / Follow up with agent / Reply to agent requests.
• Complete osd including return shipment to agent / follow-up with shipper / request RA / give instructions to agent.
• Customer service (POD requests, delivery ETA requests, LMT reports, etc).
• Update system with appointment information. Manifest and arrange appointments from agents.
• Input pick up BOL’s and update POD’s.
• Agent Freight: Tracking and updating system information on shipments for agent delivery.
• Reports: POD reports – following up on PODs Make sure PODs are imaged. Follow up on appointments from agent.
• Call customers regarding appointment change, status, issues regarding appointment. 
• Monitor email at all times. 
• Dispatch tasks (occasionally perform dispatch tasks to help and  dispatcher replacement when needed  (vacation , sickness)
• Dock equipment maintenance (fork lift , pallet jacks , dock door, snow removal device ) / Contacting contractors for maintenance and repairs).
• Tasks related to handheld support ( inventory control / Train new drivers on how to use the handheld )
• COS / truck mate support for the terminal.
• Other related duties as may be required. 
• Order supplies for the terminals when necessary.

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial.  Business Management experience.
• Communication skills – advanced.
• Computer skills – accuracy, MS products, AS400, web based programs.
• Attention to detail.
• Demonstrated customer relationship skills.
• Strong conflict resolution skills.
• Able to work deadlines in high transactional environment.
• Ability to champion business needs in a collaborative manner to colleagues.
• Results focused.
• Leadership and team building orientation; negotiation and conflict resolution skills.
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly.
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting.
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency.
• Ability to work independently and to collaborate with others to meet customer expectations.
• English and French.
• Subject to a clear criminal background check prior to employment.
• Able to work with little supervision.
• Travel not normally required.
• Office environment with computer work and handling of documentation.
• Extended period sitting in a work station working on a computer and on a phone.
• Walking and standing through the office to monitor, engage and support staff. 
• Normally Monday to Friday, evening time hours but may be required outside of these hours.  
• Follows all company expectations to promote a safe work environment. Perform all work safely in a fast-paced work environment. Required PPE must be worn at all times in applicable areas.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Operations Supervisor is responsible for leading the linehaul planning group and company drivers to ensure the movement of loads and trucks in a defined geographical area, while ensuring the safe efficient on-time movement of all customer loads. This will be accomplished by working collaboratively with the Terminal Operations, Customer Service and Fleet Management Teams. 

Accountable for ongoing training and development of the planning team, onboarding and training of new staff, ensuring day to day functions of the planning team are accomplished, scheduling and assigning personnel.

How You’ll Help: 

• Manage and make decisions within established guidelines referring to Load Assignment / Power Board, on-time performance and the movement of freight to maximize efficiency (empty miles  / reduced selling / trailer utilization) 
• Foster positive working relationships by promptly replying to inquiries and working collaboratively across functions 
• Work with planners to assist and guide with resource assignment and any network issues
• Work with terminal staff to coordinate ontime outbound departures
• Work with drievrs and brokers to ensure on time departure and scheduled arrivals 
• Serve as primary point of contact for a specified group of company drivers
• Review Linehaul issues and resolutions
• Monitor network; identify and escalate service issues
• Liaise with terminals and customers updating daily ETAs
• Review and complete daily LTL on-time reports; escalate issues to Broker Services team and Planners 
• Assist with overflow phone calls
• Support Operations by covering for planners during vacations / absences 
• Other related duties as may be required

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education in logistics or business administration
• A suitable combination of education and experience may be considered 
• Minimum 3 years in leadership/supervisor position
• Minimum 5 years’ experience in a time sensitive, planning and organizing role, preferable in the transportation industry
• Prior experience with Truck Mate an asset.
• Experience using MS Outlook, Excel & Word; must possess the aptitude for learning new programs
• Strong customer service focus, relationship building skills
• Good communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast-paced  deadline-driven setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to collaborate with others to meet customer expectations
• Ability to manage a small fleet of drivers and trucks

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Dispatcher is responsible for dispatching units to pick up and deliver freight, monitor the performance of drivers and ensure customer timelines are adhered to. Part of this job is on efficient utilization, management and performance of our trailer bank Refers, Dry Vans and Long Combination Vehicles allowing the company to efficiently move optimized loads and achieve on-time service to all customers and terminals.

How You’ll Help: 

• Arrange for daily deliveries, assign pick up requests, and entre orders in the computer
• Set up appointment freight, manifest shipments, coordinate ETA's with Central, check for expedited shipments and enter missed pick-ups
• Answer phones and take pick-up requests
• Perform a dock and yard check to ensure freight is not missed and trucks are on schedule
• Coordinate drivers to come back for second round of deliveries, manifest skeleton and make linehaul orders
• Coordinate local P&D requirements
• Track lumpers hours and review requirements
• Monitor driver performance and report finding to manager
• Identify areas for improvement and efficiencies
• Other related duties as may be required

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (Supply Chain or Logistics Management, or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial. New graduates or current students are welcome. 
  • Communication skills - advanced
  • Computer skills – accuracy, MS products, AS400, web based programs
  • Demonstrated customer relationship skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Strong sense of urgency and ability to respond to demands in a calm manner.
  • Exceptional interpersonal and leadership skills to manage demands and resolve issues with drivers, co-workers, etc.
  • Ability to work independently; a self-starter
  • Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
  • Ability to work a flexible work schedule
  • Results focused

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.