All jobs within 500 km around Kirkland Lake

JOB SUMMARY

The mandate of Water Services is to provide treatment and distribution of a sustainable supply of high-quality drinking water and is committed to protecting the environment by collecting and treating wastewater for the health and prosperity of Ottawa. 

You are responsible for planned, unplanned and emergency inspection, testing, installation, maintenance, troubleshooting and/or repair of electrical and electronic equipment within Water Services’ water treatment, supply and storage facilities (including the Water Purification Plants, pumping stations, reservoirs, elevated tanks, metering facilities and well treatment systems) or wastewater treatment and collection facilities (including wastewater treatment plant, pumping stations, odour control facilities, and regulators). 

These duties are carried out in an industrial, production and quality-focused environment and, as such, must be completed in consideration of, and in close coordination with, other skilled trade and maintenance staff in the Branch.

As a licensed water treatment, wastewater treatment and/or wastewater collection system operator, you are also responsible for operating various pieces of process equipment (in Drinking Water this spans water treatment, distribution and supply process equipment and in Wastewater this spans wastewater treatment and collection process equipment) and/or adjusting various water or wastewater treatment system process parameters, after prior consultation with and in close coordination with other licensed operating staff in the Branch.

Note this equipment includes, but is not limited to:  electrical power supply, distribution and generating equipment (up to 44kV), generators (up to 4.8MW), motors (up to 1.5MW), associated motor starter and control equipment, power cabling, transformers, standby, emergency and uninterruptable power systems, lighting systems, power control and lighting panels, electric actuators, electrical metering and monitoring systems, instrumentation and control equipment, and building services equipment. The equipment may or may not be energized, during the work, and is located in a variety of locations including chemical feed and storage areas, electrical equipment rooms, machine rooms, generator rooms, pump rooms, valve rooms and chambers, confined spaces, elevated tanks, above and below grade reservoirs, outdoor power substations, office areas, etc.

EDUCATION AND EXPERIENCE

Completion of Industrial Electrician or Construction and Maintenance Electrician apprenticeship program of 9000 hours.  

Minimum of 5 years of experience as a licensed Industrial Electrician or Construction and Maintenance Electrician in a combination of both process-dependant industries and construction services including demonstrated experience in the maintenance, troubleshooting and repair of low, medium and high voltage electrical equipment and the installation, construction and commissioning of low, medium and high voltage electrical systems.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Canadian Electrical/Building/Fire Codes
• Ontario Electrical Safety Code
• Electrical Utility Safety Rules
• Hydro One Utility Work Protection Code
• Relevant Ontario Ministry of the Environment and Climate Change (MOECC) acts, regulations, standards and guidelines
• Relevant Ontario Ministry of the Labour (MOL) acts, regulations, standards and guidelines
• Branch, Departmental, Unit and Section roles and responsibilities
• Relevant City, Branch, Departmental, Unit and Section procedures, policies, manuals and processes
• City Purchasing Bylaw and policies, as related to authorized purchases and responsibilities
• CVOR Vehicle Requirements as identified by the Province
• Ontario Traffic Manual - Book 7 as it applies for traffic control plans as regulated by the Ministry of Transportation (e.g. when working at remote facilities that require partial or full lane closures)
• Electrical theory
• Electronics, instrumentation and controls 
• Installation, inspection, testing, maintenance and repair methods and procedures for high, medium and low voltage equipment including pumps, motors, compressors, ventilating equipment, switchgear, transformers, etc.
• Math concepts applicable to the trade 
• Working knowledge of mechanical equipment, materials and maintenance procedures
• Computer system applications pertinent to water and/or wastewater facilities including SCADA Systems and Maintenance Management Systems
• MS Office and Outlook
• Knowledge of TSSA rules & regulations
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
• Knowledge of operational, monitoring and control functions associated with drinking water treatment and water pumping/storage processes, or wastewater treatment and collection processes is an asset
   

COMPETENCIES, SKILLS AND ABILITIES

• Work effectively, with others and independently
• Communicate clearly and concisely, both orally and in writing, including completing technical, test and other reports or forms
• Perform trade-related preventive and corrective maintenance procedures
• Able to operate small and large equipment (e.g. Person Lifts, Zoom Boom, Manitou, etc.)
• Analyze, identify and solve problems quickly and effectively
• Use a wide range of hand tools, machine shop tools, measurement tools and testing equipment
• Make precise and accurate measurements and layouts
• Accurately read, interpret and mark-up technical drawings
• Clearly sketch electrical schematics and installations
• Understand and effectively utilize new information for problem-solving and decision-making
• Good organizational skills
• Readily establishes effective interpersonal relationships
• Good record of attendance
• Alertness, dependability, punctuality
• Work well under pressure and without constant direct supervision
• Attention to detail
• Physical ability to perform assigned tasks, including climbing ladders, scaffolds and elevated tanks, entering confined spaces
• Willingness to work outside of normal hours 
• Comfortable working at heights
• Comfortable working in and around confined spaces 
• Utilize appropriate or specialized PPE and safety equipment such as SCBA, rescue equipment, personal gas monitors and fall protection

JOB SUMMARY

The mandate of the Rail Construction Program is to transform, develop, grow and sustain Ottawa’s Light Rail Transit Systems as a component of the City of Ottawa’s overall transportation and mobility strategy. 
 

You are responsible for: interpreting, administering and enforcing contractual agreements associated with the Rail Construction Program; providing a primary point of contact and subject matter expertise on contractual compliance for Rail Construction Program projects, such as Trillium and Confederation Line LRT Extension; using effective communication and stakeholder management skills to maintain positive relationships with Management, Project Leads and external contractors; resolving issues with external contractors by applying dispute resolution techniques to prevent project delays; and recommending changes to policies and procedures to facilitate the implementation of contractual agreements.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Business, Project Management, Law or related field. 
 

Minimum of 5 years of related experience, such as contract administration or contract lead for a major construction project.

KNOWLEDGE

• All aspects of Project Management
• Project risk analysis and risk transfer methodologies (with experience in transaction/contractual development preferred)
• Comprehensive knowledge of construction management
• Advanced understanding and practical application of contract management
• Relevant City of Ottawa legislation/bylaws. 
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

Desirable Qualifications:

• Knowledge of typical systems used in Rail System, such as SCADA, CCTV, Centralised Transmission System (CTS), PA/PIDS.

COMPETENCIES, SKILLS AND ABILITIES

• Excellent written and verbal communication skills
• Proven negotiating skills and ability to positively influence others
• Ability to identify and implement creative and innovative solutions and proactive resolution of contractual issues 
• Ability to train internal stakeholders on contractual language and obligations
• Identify/evaluate project risks, and develop strategies to mitigate the impacts of identified risks
• Dispute resolution
• Accuracy and attention to detail
• Team player
• Excellent communicator
• Results oriented
• Self-motivated

JOB SUMMARY

The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City. 

You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.

You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.  

EDUCATION AND EXPERIENCE

Completion of Grade 12

Post-secondary education and/or training related to Customer Service is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

• Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
• Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS, etc.
• Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
• Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
• Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
• Organize, multi-task and prioritize work
• Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
• Work independently and in a team setting
• Possess an excellent attendance record 
• Punctual, reliable and dependable
• Flexible and adaptable to deal with varying situations
• Strong listening/comprehension skills
• Strong organizational skills

JOB SUMMARY

ServiceOttawa is the first stop for City of Ottawa services for residents and businesses through ottawa.ca, My ServiceOttawa, Call Centre Services (3-1-1) and the Counter Service Centres. ServiceOttawa provides a gateway to the City so that residents and businesses don’t have to navigate multiple departments to get what they need. The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. 

In this key client facing and customer service role, you are responsible for providing information and customer services for a wide range of City services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a Client Service Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms (primarily by phone and including electronic/web, email and in-person) in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where requested.  Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards. 

EDUCATION AND EXPERIENCE

Completion of Grade 12 
Post-secondary education and/or training related to Customer Services is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

• Knowledge of customer service delivery mechanisms and computer programs as they relate to products and services within the Client Service Centre
• Customer Service practices and strategies to resolving customer related complaints
• Corporate Microsoft computer applications MSWord , Outlook, Excel, Internet Explorer/Ozone, and job specific programs such as LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, Aqacis,CLASS, RSVP, Autoprocess, SAP, etc.
• General office equipment
• Corporate cash handling procedures, operation of cash register, balancing cash and preparing daily deposits
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
• Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
• Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
• Organize, multi-task and prioritize work
• Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
• Work independently and in a team setting
• Possess an excellent attendance record 
• Punctual, reliable and dependable
• Flexible and adaptable to deal with varying situations
• Strong listening/comprehension skills
• Strong organizational skills
• Work a variety of shifts covering a 24-hour/7-days/week/365-days/year service period