1307 Jobs Found
CLIENT SUPPORT COORDINATOR Full-time Job
Customer Service QuébecJob Details
As a Client Support Coordinator you deliver outstanding customer service to BDC clients by meeting their individual needs. You are particularly responsible for performing office activities efficiently, and you demonstrate team spirit and collaboration by providing administrative support to the members of your team. If you are looking for an organization that invests in your talent, this is your opportunity to join our committed and diverse team.
The incumbent is responsible for providing high-quality client service to the BDC Financing team in resolving core issues, all relevant related documents, obtaining the necessary signatures and following up with clients. She or he also performs various administrative tasks and provides support to the team in the area.
CHALLENGES TO BE MET
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Provide excellent client service to BDC clients in resolving basic client questions and inform senior levels of complex cases
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Respond promptly, accurately, and professionally to existing and potential clients by ensuring compliance with policies, procedures, and practices
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Prepare letters to clients and professionals according to the specific process (e.g., letter of intent, letter of offer and mandates to professionals), and/or prepare proposals/contracts for clients ensuring that the information is accurate and entered in our system, that all necessary documents are prepared, that the required conditions and forms are met, signatures are obtained, and follow-up is done
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Proactively participate in the branch's marketing efforts by organizing events, campaigns, and activities, preparing marketing communications, and providing on-site logistical support
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Work in a team environment with other support functions and deliver on completing all administrative tasks that are assigned to the queue system
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Support account managers to help them reach business development targets
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Managing stationery orders, organizing catering services, and ensuring the smooth operation of the business center.
WHAT WE ARE LOOKING FOR
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Bachelor degree in Business Administration, College diploma in accounting o
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Between 1 to 3 years experience in a similar role
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The ability to analyze and interpret financial statements is considered an asset
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Client service orientation and demonstrated ability to demonstrate initiative in listening, identifying sales opportunities and resolving issues
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Strong organizational skills and ability to prioritize and deal with various situations at all times
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Ability to work independently and meet tight deadlines
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Teamwork, creativity, flexibility, collaborative spirit and desire to work as part of a team
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Working knowledge of MS Office (Word, Excel, Outlook )
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Excellent writing and speaking skills in French and English is an asset.
CLIENT SUPPORT COORDINATOR
EspaceProprio
Québec - 190.8kmCustomer Service Full-time
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ADMINISTRATIVE ASSISTANT Full-time Job
Administrative Jobs MontréalJob Details
We are looking for a highly organized and proactive Administrative Assistant to support our Chief Economist and the Vice-President of External Communications. This role requires a rigorous person with excellent coordination skills, including complex travel planning, and the ability to provide day-to-day administrative support in a bilingual and dynamic environment.
CHALLENGES TO BE MET
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Coordinate travel logistics (domestic and international): flights, accommodations, itineraries, expense reports.
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Manage calendars, organize meetings in different time zones, and prepare briefing documents.
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Support the preparation of presentations, reports and communications for internal and external audiences.
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Liaise with internal teams and external stakeholders to ensure smooth coordination.
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Process invoices, purchase orders and expense reports in accordance with internal policies.
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Provide ad hoc support to the Executive Assistant as required.
WHAT WE ARE LOOKING FOR
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Diploma of Collegial Studies (DEP or DEC) in office automation technology or related field.
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Minimum of 3 years of relevant experience in administrative support, ideally in a corporate or public affairs context.
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Demonstrated experience in managing complex travel and executive agendas.
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Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
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Excellent organizational, time management and prioritization skills.
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Excellent oral and written communication skills in French and English.
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Discretion, diplomacy and professionalism.
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Ability to work independently and adapt to changing priorities.
#INDHP
ADMINISTRATIVE ASSISTANT
BDC
Montréal - 58.22kmAdministrative Jobs Full-time
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Customer Service Team Lead (Night and Weekend) - DuProprio Full-time Job
Customer Service MontréalJob Details
DuProprio is currently looking for a Customer Service Team Leader for evening and weekend shifts .
Sounds like a good fit? Would you like to put your passion to good use and join the customer service team as a Customer Service Team Leader ?
Reporting to the Deputy Director of Residential Services, your responsibilities will include leading, mentoring, and developing customer service advisors to ensure the quality of services offered to clients. You will play a key role in human resources management, strategic planning, and customer satisfaction.
Concretely , what do your days look like ?
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Organize sessions to support individual and collective progress ;
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Implement actions to achieve the department's objectives ;
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Plan and supervise initial and ongoing training with the training team ;
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Identify training needs to support business objectives;
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Ensure adherence to timetables and ensure proper planning and management of resources with the workforce planner ;
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Distribute tasks and ensure their execution ;
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Prepare and lead team meetings ;
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Participate in various tasks related to human resources management such as recruitment and performance management ;
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Ensure sound management of complaints, monitor surveys and provide exemplary customer service;
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Identify optimization opportunities and contribute to improvement strategies.
What do you need to be a customer service team leader with us ?
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Accumulate 2 to 5 years of experience in customer service, including experience in management , supervision or team coordination ;
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Be available three days a week from 10:30 a.m. to 7:00 p.m., as well as Saturday and Sunday from 8:00 a.m. to 3:00 p.m.;
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Supervise the team with mobilizing leadership, promoting autonomy, innovation and accountability ;
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Develop a clear operational vision aligned with the organization's strategic objectives ;
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Have a proactive approach in defining and implementing continuous improvement strategies ;
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Demonstrate an ability to lead projects or initiatives aimed at improving customer experience or internal operations ;
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Demonstrate managerial courage and be able to face uncomfortable situations ;
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Provide exceptional customer service by placing customer needs at the heart of priorities ;
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Communicate effectively orally and in writing ;
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Be able to clearly convey expectations and give constructive feedback;
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Have excellent management of time, priorities and resources ;
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Use technological tools (CRM, office software, communication platforms) with ease ;
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Adapt to changes and demonstrate flexibility in a changing context.
Benefits that make a real difference :
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A group insurance program paid in part by the employer (drug, dental, travel, life, disability insurance, etc.) including a $5,000 health account ;
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A bonus system to highlight and reward your work ;
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A generous vacation policy ;
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5 days of paid floating leave upon starting your job;
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Access to an employee and family assistance program ( EAP F ) ;
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A telemedicine service ;
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An annual allowance of $ 20 for your sports and cultural activities ;
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A day of paid leave when you move and for volunteering;
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Several employee discounts so that you can carry out your real estate projects with complete confidence and at lower costs .
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An annual base salary plus a performance-based commission plan .
And we don't stop there, because we really care about you:
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A hybrid and flexible teleworking formula;
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An integration process to quickly familiarize you with your work environment and our services;
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A work environment that prioritizes both your professional development and your personal growth ;
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A social club that ensures your daily life with us is pleasant and stimulating;
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Collaborative teamwork where your wildest ideas are welcomed and even encouraged.
EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.
#LBDP
#LI-Hybrid
Customer Service Team Lead (Night and Weekend) - DuProprio
EspaceProprio
Montréal - 58.22kmCustomer Service Full-time
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Specialist, Corporate Security Full-time Job
Coca-Cola Canada Bottling Limited.
Security & Safety MontréalJob Details
The Security Specialist is primarily responsible for the maintenance and implementation of physical security programs and equipment of Coke Canada Bottling’s facilities. Located in Montreal and reporting to the Director, Health Safety Security and Environment, the Security Specialist works closely with Security Managers and business partners across all Operating Units to provide guidance and recommendations regarding all aspects of security.
Responsibilities
- Maintain security practices, policies and procedures that ensure compliance with company, regulatory, legal and ethical policies and requirements
- Ensure all security equipment and systems are operating in accordance with operating procedures, equipment is inventoried and escalate all problems/issues to management. Work with Information Technology team where required
- Act as point of contact for maintenance and repair of all security equipment issues and repairs
- Act as point of contact for all security inquiries relating to maintenance and repair of security related equipment, and requests for information from sites
- Provide recommendations on security equipment and design projects working with Security Managers and business partners
- Act as first point of contact for Quebec locations. In consultation with Security Managers conduct investigations and audits for assigned area. Respond and provide support for urgent/emergency situations after normal business hours for assigned area
Qualifications
- Bachelor’s degree or Equivalent work experience is required, with courses in law enforcement or relevant field preferred
- At least 3 years experience in the corporate security field
- Bilingual in spoken and written French and English
- Experience with implementation, operation and support of electronic access control and surveillance systems
- Knowledge of investigative practices, methods and enforcement strategies
- Familiar with the protocols for collecting, handling, and passing on evidence
- Experience in presenting or delivering presentations, training programs, and communicating findings
- Administrative skills: proficiency with IT tools, Words, Excel, Outlook and ability to complete and create forms, reports, and logs
- Ability to handle multiple projects and assignments concurrently
- Ability to handle sensitive information while maintaining confidentiality
- Strong analytical skills as well as good interview, interrogation and investigation techniques and skills;
- Ability to show initiative, good judgment and resourcefulness
Specialist, Corporate Security
Coca-Cola Canada Bottling Limited.
Montréal - 58.22kmSecurity & Safety Full-time
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ScotiaMcLeod Administrative Assistant Full-time Job
Administrative Jobs MontréalJob Details
When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.
As an Administrative Support Assistant, your role is to provide administrative support to one or more Advisors and their teams.
IS THIS ROLE RIGHT FOR YOU
In the role you will:
1. Ensure a high level of non-trade client service by:
- Acting as receptionist by answering phones and greeting clients
- Arranging client meetings including venues, preparing printed materials and handling schedule changes
- Assisting with Advisor seminars by booking venues, scheduling guests, greeting clients, arranging for refreshments etc.
- Following up on client meetings and entering notes in contact management system
- Processing client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
- Responding to client inquiries and issues in a timely, responsive manner and escalating to Advisor when appropriate
2. Provide administrative support by:
- Processing client account documentation
- Assisting in writing and processing clients’/prospects letters and proposals
- Ordering marketing materials
- Maintaining client files and information on the appropriate systems
- Opening new accounts and processing new account documentation
- Processing account transfer documentation and follow up to ensure receipt
- Following up on outstanding documentation for restricted accounts
- Ensuring all client interaction is accurately documented
- Gathering deferred sales charge (DSC) information
- Ensuring adherence of all regulatory rules as it relates to client accounts and related documentation
- Following up with clients on missing documentation required as per the industry regulatory requirements
3. Contribute to the effective functioning of the branch team by:
- Building effective working relationships across the team and with various business line and corporate function contacts
- Maintaining a high level of customer service
- Facilitating a culture of open and honest communication
- Actively participating and contributing to touch bases and team meetings
- Encouraging the generation of new ideas and approaches
- Actively sharing knowledge and experience to enhance the development of all team members
- Developing and executing a meaningful employee development plan
DO YOU HAVE THE SKILLS
We would love to work with you if you have:
- Excellent written and verbal communication skills
- Strong organizational skills
- Ability to take initiative and work independently
- Ability to meet deadlines
- Knowledge of Microsoft systems: Word, Excel and PowerPoint
- Secondary education
Working Conditions
The role operates within a standard office environment.
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French as they will be required to work closely with other groups from head office who operate primarily in English, and they will serve and English-speaking clientele.
#SWM
ScotiaMcLeod Administrative Assistant
Scotiabank
Montréal - 58.22kmAdministrative Jobs Full-time
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Sales Associate Full-time Job
Sales & Retail OttawaJob Details
Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.
At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!
As a Sales Associate, you can expect to:
- Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers
- Promote Rogers & Fido brands, including Rogers Mastercard
- Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
- Participate in community events and outreach efforts to support local small businesses.
- Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals
What’s in it for you:
- Competitive compensation plus commissions
- One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
- Mental Health and Support benefits- 100% coverage
- Employee and Family Assistance Program benefits
- Employee discounts that can offer up to 50% off our Rogers & Fido products and services
- A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
- A flexible schedule, including evenings & weekends (Min 20 hours/week)
- Career growth and development opportunities
What we’re looking for:
- You are great with people and are passionate about delivering an exceptional customer experience
- You love being part of a team and are a great collaborator
- You are excited and inspired by technology
- You meet the minimum age of majority in your province
After you apply, watch your email
Candidates will be required to complete an online assessment as a next step. If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further.
To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.
Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 1200 St Laurent Blvd Unit 248 (5461), Ottawa, ON
Travel Requirements: Up to 100%
Background Check(s) Required: Canadian Criminal Record Check
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 324617
Sales Associate
Rogers Communications Inc.
Ottawa - 189.52kmSales & Retail Full-time
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Customer Service Advisor - EspaceProprio Full-time Job
Customer Service LavalJob Details
Does this speak to you? Would you like to put your passion to good use and join the advisory service team as a customer service advisor ?
Concretely , what do your days look like ?
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Handle incoming and outgoing calls and emails to ensure effective communication with our customers;
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Actively listen to clients in order to clearly identify their housing needs ;
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Present and promote the services offered;
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Direct clients to the resources most appropriate to their situation ;
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Ensure the updating of our clients ' files by carrying out various administrative tasks;
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Represent the company at one-off events ;
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Offer a dynamic, personalized and caring experience to our customers ;
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Contribute to the continuous improvement of internal services and procedures.
What do you need to be a customer service advisor ?
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Have more than one year of relevant experience in customer service;
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Have experience in a call center (an asset);
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Have an advanced level of spoken English or perfect bilingualism in order to serve a wider clientele (an asset);
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Demonstrate a sincere passion for customer service and a keen interest in the real estate field;
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Demonstrate agility in a constantly changing environment;
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Organize your work independently while collaborating effectively with the team;
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Learn quickly, explore new approaches with curiosity and navigate easily with several computer tools;
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Be open to working occasional Saturdays, as needed;
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Communicate clearly, kindly and professionally;
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Actively participate in the continuous improvement of services and processes;
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The ability to travel to the Charny, Laval, or Montreal office. (Details about our hybrid work model will be presented to you during the recruitment process.)
Benefits that make a real difference
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An hourly wage based on your experience starting at $ 20.90
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The possibility of receiving the bilingualism bonus ($1) and the evening and weekend bonus ($2);
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A group insurance program paid in part by the employer (drug, dental, travel, life, disability insurance, etc.) including a $500 health account;
-
A bonus system to highlight and reward your work;
-
A generous vacation policy;
-
5 days of paid floating leave upon starting your job ;
-
Access to an employee and family assistance program (EFAP);
-
A telemedicine service;
-
An annual allowance of $200 for your sports and cultural activities;
-
A day of paid leave when you move and for volunteering;
-
Several employee discounts so that you can carry out your real estate projects with complete confidence and at a lower cost.
And we don't stop there, because we really care about you:
-
An integration process to quickly familiarize you with your work environment and our services ;
-
A work environment that prioritizes both your professional development and your personal growth ;
-
A social club that ensures your daily life with us is pleasant and stimulating;
-
Collaborative teamwork where your wildest ideas are welcomed and even encouraged.
EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.
#LBEP
#LI-Hybrid
Customer Service Advisor - EspaceProprio
EspaceProprio
Laval - 54.24kmCustomer Service Full-time
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Delivery Assistant / Warehouse Attendant - Quebec Full-time Job
General Category QuébecJob Details
We are looking for a motivated Delivery Assistant/Warehouse Attendant to join our distribution team in Quebec City. In this role, you will work closely with a delivery driver to ensure the delivery of our products (beer and other beverages) to our commercial customers. You will be a key member of our team, contributing to delivery management, warehousing, and order preparation.
Responsibilities :
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Ensure the delivery of beer and beverages to merchants using specialized equipment, including a moffet.
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Work with a delivery person to make deliveries.
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Unload crates and barrels of beer and beverages from the truck and place them according to established standards.
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Rotate products to maintain freshness and ensure delivery compliance.
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Use computer tools to invoice orders to customers.
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Assist with warehouse order preparation as needed.
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Operate a forklift or electric pallet jack to move and retrieve pallets of beer and beverages as part of order preparation.
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Complete the loading of trucks intended for deliveries and unload empty crates on return.
Other qualifications :
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You are of legal drinking age in Quebec (18 years and older).
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You are in good physical condition and able to work standing up for the duration of your shift.
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You are able to carry loads of up to 150 lbs repeatedly.
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You are available to work 1 to 2 days per week, on call, depending on the needs of the company (daytime hours, Monday to Friday).
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You value teamwork.
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You take responsibility for results by acting with integrity and honoring your commitments.
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You have excellent priority management skills and rigorously apply workplace safety guidelines.
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You take responsibility for results – act with integrity and respect for commitments.
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You have a thirst for learning – you are always looking for ways to learn and help each other grow.
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You display our core values.
Job Perks You Should Know :
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Interesting benefit: If you wish, you will have the opportunity to join our beer program, with free beers and drinks.
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Commitment to our people and the planet: At Molson Coors, we are committed to meeting ambitious goals and having a positive impact on our environmental and social priorities.
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Community Engagement: We care about our communities and do our part to make meaningful contributions – from charitable donations to taking to the streets together to build parks, giving back is part of our culture and who we are.
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Enriching experience: Join a dynamic and innovative company, where you can meet passionate colleagues and partners from varied backgrounds.
Delivery Assistant / Warehouse Attendant - Quebec
Molson CoorsBeverageCompany
Québec - 190.8kmGeneral Category Full-time
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Manager, Health, Safety and Environment Full-time Job
Coca-Cola Canada Bottling Limited.
Medical & Healthcare L'AssomptionJob Details
- Facility and Work Location- L'Assomption,
- Employee Type - Regular Employee FT Salaried
About This Opportunity
Reporting into the Senior Manager, QHSE, the Health, Safety & Environment (HSE) Manager is responsible for the development, organization, deployment, administration and monitoring of all Health and Safety programs within Distribution, Warehouse, Sales, and Merchandising. The role will focus strategically on prevention and applying policies to establish a culture of health and safety within Route to Market activities.
This will involve regularly visiting facilities and off site markets to assess, to observe, provide mentorship, and assess level of HSE culture. The role will ensure thorough implementation and execution of HSE related programs and processes, as well as ensure that all HSE programs comply with company and regulatory requirements within an assigned region. The role will also conduct assessments to identify potential hazards or impacts and establish controls to mitigate risks and maintain records, investigate accidents and injuries, and prepare appropriate reports.
Responsibilities
HSE Culture
- Proactive Safety Programs: Lead and support safety initiatives at Coke Canada facilities and offsite locations.
- Ergonomics Program: Manage training, metrics, observations, and maintenance for your region.
- Engagement & Communication: Collaborate with Joint Health and Safety Committees, lead focus groups, and deliver regular updates to senior management.
HSE Compliance
- Incident Management: Support investigations, reporting, and follow-up on action plans.
- Regulatory Liaison: Act as the point of contact for government and regulatory bodies.
- Risk & Hygiene Monitoring: Conduct risk assessments and evaluate industrial hygiene data, proposing corrective actions.
HSE Management System
- Training & Standards: Develop and implement HSE training and ensure consistent application of standards.
- Audits & Corrective Actions: Perform audits and support timely implementation of corrective measures.
- Program Leadership: Lead provincial rebate programs and support system-wide HSE initiatives.
Qualifications
- Bachelor’s degree or equivalent required; a diploma or degree in a safety-related field is preferred.
- Minimum of 3 years of HSE experience and 3 years in a management role.
- CRSP designation is considered an asset.
- Experience in warehouse, distribution, and fleet environments across multiple locations is an advantage.
- Fluency in both French and English is required.
- Wllingness and ability to travel 30–40% across the assigned region.
- Proven ability to act as a change agent, driving cultural transformation through collaboration and influence.
- Strong organizational and time management skills.
- Excellent communication and presentation abilities, with the capacity to engage all levels of the organization.
- Customer-focused mindset with strong relationship-building skills across functions and stakeholders.
Manager, Health, Safety and Environment
Coca-Cola Canada Bottling Limited.
L'Assomption - 22.25kmMedical & Healthcare Full-time
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Security Agent | Donnacona - Permanent 24 H Sat and Sun - $22.14/H Full-time Job
Security & Safety DonnaconaJob Details
SECURITAS is currently recruiting a security guard for a data center in Donnacona under construction, looking to work in a high-energy environment, you have good interpersonal skills, a sense of customer service and you are able to work in a team this role is for you. Great opportunity for those who are starting out in the private security sector wanting to familiarize themselves quietly with the environment .
Security agent position to fill the following shift:
- Day or night shift for a total of 24 hours
- Saturday and Sunday
- The candidate must speak French
- 5 years of residency in Canada REQUIRED
The exact salary is $22.14/H day and night $23.14/H including bonuses
Job Requirements:
- Valid security guard license (BSP)
- Valid first aid certificate (CPR)
- ASP construction (Desirable)
- Customer service skills
- Proactive, punctual and professional
- Ideally living in Quebec City and its surrounding areas
Main tasks to be accomplished:
- Patrolling (rounds)
- Do surveillance
- Report incidents
- Be alert to any potential hazards in the building and report them
- Satisfy customer requests
Please note that only selected candidates will be contacted for an interview. We thank you for your understanding .
Securitas Canada is an equal opportunity employer. We encourage applications from all four designated groups—women, Indigenous communities, visible minorities, and persons with disabilities.
#AF-Quebec
Security Agent | Donnacona - Permanent 24 H Sat and Sun - $22.14/H
Securitas Canada
Donnacona - 149.68kmSecurity & Safety Full-time
22.14
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Communications Officer Trainee - 42 hours Full-time Job
Marketing & Communication OttawaJob Details
Requisition ID: 17115
Department: Emergency & Protective Services Dept.
Service: Ottawa Paramedic Service
Branch: Communications Branch
Employment Type: 1 or more Full-time Temporary-Up to 18 months
Work Hours: 42.00hours per week
Affiliation: CUPE 503 Inside/Outside
Salary Information: $67,961.71- $73,996.10 annually (2024 rates of pay)
Location: 2475 Don Reid Drive
City: Ottawa, ON
Job Category: Ottawa Paramedic Service
Application Close: 31/03/2026
"Applications received may be used to staff current and on-going requirements for up to March 31, 2026"
JOB SUMMARY
The Communications Branch of the Paramedic Service is responsible for optimization of CACC services, paramedic system improvements and associated quality improvement programs, effective and efficient paramedic deployment, and public reporting.
You are responsible for providing optimum emergency medical call taking and dispatching services for the Eastern Ontario Catchment Area in accordance with Provincial legislation and City of Ottawa policies. You provide quality and accessible dispatching services in response to the needs of the client/patient. Service is provided in the most efficient and effective manner possible.
Under direct supervision, you receive and assess calls for medical assistance, provide medical pre-arrival instructions to callers, and deploy emergency vehicles and paramedics to obtain maximum coverage and efficiency. Calls received include, but are not limited to: emergency/distress calls, request for medical service, general information, general inquiry and complaint calls. Dispatch duties include assigning the most appropriate ambulance/resource (i.e. air ambulance, bike team, marine and tactical teams) to respond to the location of the emergency and providing the ambulance crews with all pertinent information.
EDUCATION AND EXPERIENCE
One year of post-secondary education in Emergency Communications, Public Safety or Health Care.
Minimum of 4 years of experience in a customer service field (face-to-face or telephone).
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Superior understanding of the concepts and procedures of medical oriented dispatch and pre-arrival instruction to callers in emergency situations.
- Working knowledge of aircraft operations (e.g. safety aspects to provide pre-arrival instructions to callers, of response time to effectively schedule ambulance rendezvous, of specialized equipment such as incubators).
- Thorough knowledge of medical and technical terminology and all aspects of ambulance operations.
- Working knowledge of appropriate sections of the Ambulance Act, Mental Health Act, Coroners Act, C.A.C.C. Manual of Practice, Dispatch Priority Card Index, and A.S.5-D Manual.
- Superior knowledge of streets, roadways, communities and transportation systems.
- Ability to interpret various plans and maps.
- Working knowledge in policies and procedures of Emergency Medical Services
- Working knowledge of current methods, techniques, and theories used in pre-hospital care at the Basic and Advanced Life Support levels and ability to apply them competently.
- Working knowledge of the operation and maintenance requirements of the various types of equipment and vehicles used by Ottawa Paramedic Service.
- Working knowledge in utilizing corporate software used in the Ottawa Paramedic Service Communications, including but not limited to radio, telephone and computer systems i.e. CAD, Outlook, Word, Internet and any technological upgrades.
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
- Deal with constant emergency, high stress situations over the telephone;
- Communicate effectively and tactfully both orally and in writing;
- Make sound, independent decisions and exercise discretion in decision making, during emergency, distress, difficult or stressful situations and, be accountable for such decisions;
- Perform multi-tasks;
- Read, interpret, understand and explain policies and procedures including Ottawa Paramedic Service protocols;
- Superior data entry, typing and keyboard skills;
- Strong memory recall;
- Effective organization skills;
- Ability to use and operate basic office and telecommunications equipment including fax machines photocopiers, computer, printer and email;
- Establish and maintain effective working relationships with Ottawa Paramedic Service staff and members of allied emergency services
- Strong interpersonal and communication skills combined with excellent customer service skills
- Professional, polite and patient telephone and radio demeanor
- Must be able to meet deadlines
- Flexibility and adaptability
- Strong service attitude
- Ability to work effectively in a team environment
- Good attendance record
- Punctual, reliable and dependable
- Ability to work effectively within a 24/7 shift operation.
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral. English: oral, reading, writing. Candidates must meet language requirement for position upon hire.
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- The Ottawa Paramedic Service has a Mandatory Vaccination Policy which requires all employees to be vaccinated against COVID-19 and provide proof of vaccination as a condition of employment. Candidates must provide proof of COVID-19 vaccination including proof of up-to-date, at the time of hire, additional doses as recommended by Public Health Agency of Canada (KP.2 mRNA at the time of posting).
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Communications Officer Trainee - 42 hours
City Of Ottawa
Ottawa - 189.52kmMarketing & Communication Full-time
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Registered Practical Nurse, LTC Full-time Job
Medical & Healthcare OttawaJob Details
Requisition ID: 15432
Department: Community & Social Services Dept.
Service: Long Term Care Services
Employment Type: Multiple Casual Positions
Affiliation: CUPE 503 Inside/Outside
Salary Information: $33.881- $39.647per hour (2024 rates of pay)
Location: Various - 200 Island Lodge Road, 55 Lodge Road, 9 Meridian Place, 275 Perrier Avenue
City: Ottawa, ON
Job Category: Long term Care
Application Close: 28/11/2025
JOB SUMMARY
Resident Care is responsible for the planning, coordinated development, management and implementation of long term care home nursing and personal care activities, programs, services and initiatives to the residents of a municipal long term care facility.
In collaboration with the multi-disciplinary team, you provide nursing and personal care to residents, with an emphasis on resident safety and engagement.
EDUCATION AND EXPERIENCE
Completion of 2 year community college Registered Practical Nurse diploma
Minimum of 6 months of related experience, preferably in a geriatric-gerontology or long-term care setting
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Basic knowledge of applicable legislation and regulations such as: Regulated Health Professions Act, Health Care Consent Act, Nursing Act, Mental Health Act, Professional Misconduct and Controlled Act, professional standards, Code of Ethics, practice expectations
- Infection control guidelines
- Medication administration standards
- Nursing documentation standards
- Principles of verbal and non-verbal communication
- Transfer and positioning techniques for persons requiring long term care
- General knowledge of computer software applications including word processing and mail applications (e.g.: Word, Outlook)
- Must possess the training, experience and knowledge to organize the work and its performance
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
- Function as an effective team member
- Provide quality care using the knowledge, skills, judgement and attitudes needed to practice safely
- Administer medications and perform nursing care procedures safely
- Identify and report changes in resident condition or needs through observation of physical and mental condition/behaviour
- Coordinate care activities of Unregulated Health Care Providers (Health Care Aides) in an effective manner that promotes quality resident care
- Organize and prioritize workload
- Maintain confidentiality and its application to resident records
- Manage time effectively
- Strong organization skills
- Excellent interpersonal & communication skills
- Tact, initiative, good judgement
- Reliable, adaptable, patient, discrete, flexible
- Competence in medication administration
- Demonstrates respect for resident choice, privacy and confidentiality
- Adaptable to change
- Meets the physical demands of the job
WHAT YOU NEED TO KNOW
- Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
- Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Registered Practical Nurse, LTC
City Of Ottawa
Ottawa - 189.52kmMedical & Healthcare Full-time
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