We are looking for a candidate to join the Media Operations & Innovation department in the role of Media Support Specialist.

You will ensure the successful daily operations of all properties including: Sportsnet, SN Now, Citytv, Radio, as well as all Digital services by means of the new state-of-the-art Content Operations Facility, purpose-built for Rogers Media. You will be responsible to monitor, communicate, and report on all Media platforms, systems, and applications, including the converged network that transports all content coast-to-coast across Canada. You will actively participate in the continuous improvement and integration of emerging technologies into an agile, flexible, and scalable broadcast ecosystem.

What you will do…

• Monitor the overall health of all Rogers Media networks, video and audio platforms, systems, and applications
• Tier I & Tier II support for all network Incident and Event (Problem) Management - identify the problem condition, triage, isolation, dispensing appropriate actions to resolve [minor], and escalate [major] issues.
• Communicate with engineering and technology teams implementing resolutions to defects or inefficiencies in the media environment.
• Compliance Monitoring - Ensure adherence to CRTC regulations. – including but not limited to:  Audio Loudness violations, Described Video, Closed Captioning (overlapping text, missing, garbled)
   

What you will bring…

• Excellent communication, collaboration, and interpersonal skills
• Detail-oriented and able to prioritize under pressure.
• Proven analytical and problem-solving skills.
• Experience based knowledge of Evertz, Cisco, Signiant, Zabbix, Conviva, Haivision, JIRA considered an asset
• Experience based knowledge with IP networks and broadcast switching and routing
• Experience in broadcast video/audio codecs (MPEG2, MPEG4, J2K) and video over IP standards (SMPTE 2022 and 2110) would be an asset
• Understanding of the fault, trouble management, notification and escalation process is an asset
• Strong interpersonal skills to collaborate with cross-functional teams.
• Ability to thrive in a dynamic 24/7 environment
• This role is based on a scheduled rotational shift (24/7 environment)
   

Here’s what you can expect in return:

• A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets
• A manager who deeply cares about your development and long-term career at Rogers
• A team that trusts and wants to win together
• Smart and accomplished colleagues who are focused on both the “what” and the “how”

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Broadcasting & TV Operations

The Team

The Commodities Technology team is a crucial part of the Global Technologies Applications team. This is an opportunity to work in the exciting world of Capital markets, Commodities and Foreign Exchange Technology Line of business to be more precise. We are looking for a Sr Manager, Software Engineering to join this dynamic team.

You will get the chance to contribute to the success of the bank’s Global Banking & Markets Engineering team by working with Businesses and technology teams to generate technology solutions. You will be responsible for managing a team of full-stack developers engaged in the development of derivatives trading and derivatives valuation applications. You will have the opportunity to work with the best and be responsible for the design, architecture and final delivery of the solution with an emphasis on code quality and pragmatism.

Is this role right for you? In this role you will:

• Work with team of engineers to lead the development of derivatives trading and derivatives valuation applications
• Work with diverse set of technologies to implement new systems, or enhancements of existing implementations, and ensure sound integration with surrounding components from end-to-end operational perspective.
• Design sound solutions that meet the enhanced and new business needs.
• Ensure that delivery meets the integrity, quality, performance and reliability requirements by building automated testing and regression suites and use of DevOps principles.
• You will be responsible for the design, architecture and final delivery of the solution with an emphasis on system scalability, availability and pragmatism. Hands-on coding is expected - active contribution to the code base as well as code reviews and walkthroughs. 
• Focus on building out digital experiences for Capital Market systems using industry standard technologies and best practices.
• Write well designed testing suites for end-to-end testing of business flows.
• Incorporate modern technologies and practices to reduce operational cost and improve security, availability, reliability of overall business systems 
• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• 10+ years of hands-on experience with Java and related framework i.e. (including Java 8 features -Function, Generics, Threads, Collections, Future, Java Frameworks like Spring, Hibernate, etc., Proficient in Server-side Java programming and understanding of Java Memory Model, Transaction management, parallel processing)
• Experience working with SQL/PL (Oracle) – 5+ years of hands-on experience
• 4+ years’ experience in developing, deploying and maintaining large scale applications with complex integration
• 3+ years of experience managing a team a team of Full-stack developers
• 2+ years of experience working with fluency on Linux environment with Linux command line
• Good understanding of object-oriented design and design patterns, micro services architecture and high performance, and multi-threading techniques
• Knowledge of Capital markets and financial instruments. Market risk or financial risk experience
• Experience with DevOps and continuous delivery and deployment methodologies based off bitbucket, Jenkins is a nice to have

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to create beautiful customer experiences.
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
• Onsite cafeteria.
• Dress codes don't apply here, being comfortable does.
• We offer a competitive total rewards package that includes a base salary, a performance bonus, company matching programs (pension & profit sharing), generous vacation, personal & sick days, personal development funding, maternity leave top-up, parental leave and much more.

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience, training will be provided
Type of related experience: Landscape maintenance

Physical Requirements:

• The candidate should be able to work overtime, in fast-paced environment, maintain tight deadlines, perform repetitive tasks, handle heavy loads and also manually dexter
• The candidate should be physically strong

Other Requirements:

• The candidate should be able to work with being focused on the client and also in a flexible environment
• The candidate should be reliable and also a team player
• The candidate should have efficient interpersonal skills
• The candidate should have experience of equipment and machinery like Concrete vibrators, Screeds, Reciprocating saws, Circular saws, Concrete saws, Mortar and concrete mixers, Grinding machine, Chippers, Jackhammers, Air compressors, Air guns, Nail guns, Drills, Augers, Trampers (Jumping Jack), Chain saw, Compactor and also Sledgehammer
• The candidate should have working experience of landscaping and also snow removal
• The candidate should have specialization on construction like driveways, industrial, commercial and institutional, residential, roads and bridges, sidewalks and curbs and also retaining walls
• The candidate should have specialization on landscape construction

Responsibilities:

• The candidate should be able to assist heavy equipment operators and also assist with landscape constructions
• The candidate should be able to clean and pile salvaged materials, clean up chemical spills and other contaminants, erect and dismantle concrete forms, scaffolding, ramps, catwalks shoring and barricades and also remove rubble and other debris at construction sites
• The candidate should be able to load, unload and transport construction materials, mix, pour and spread materials, pave and rake asphalt, direct traffic at or near construction sites and also read and interpret blueprints
• The candidate should be able to plant bulbs, flowers, shrubs and trees and also lay sod or seed

Benefits:

• The employees get other long term benefits

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume, and Job reference numbe) through below mentioned details.

By Email:
hr@moserlandscapegroup.ca

Include this reference number in your application
CL-202

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Media - Freelancer 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Oakville || Canada : Ontario : Stoney Creek || Canada : Ontario : Toronto 
Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 03/01/2024

Our design team is growing, and we're looking for an experienced Product Designer to join our innovative and collaborative team. We live and breathe product design and thrive on creating user experiences that truly stand out.  If you have dedicated your craft at turning research into designs that people love, you're the one we want.

As a Product Designer, you'll be at the heart of improving our mobile/web channel. Your task: to craft user journeys and interactions that users can't resist, using design research, delightful visuals, and UX principles.
 

Is this role right for you? In this role you will:
 

• You'll lead the charge in making our product visuals and interactions top-notch.
• Elicit design based on business requirements and align on creative strategy and client experience between product, design, and development teams.
• Conducting studies on usability, interaction, visual design, content, and information architecture is your jam.
• Your design decisions will be guided by principles, customer insights, data, and business savviness.
• You'll be on a constant quest to make user interactions even better.
  Collaboration is your middle name, whether it's with service designers, accessibility champions, or content creators.
  You'll help evolve the Tangerine Design system. Champions a mobile-first design approach with a keen understanding on how to scale solutions across channels.
• Knowledge on accessibility best-practices ensuring inclusive design solutions.
• Your mission: shape, influence, and nurture our design culture and process.
• You are able to plan design activities, set expectations on timing and balance creativity with constraints.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• You bring 5+ years of experience in crafting native mobile apps.
• Your talent lies in creating visually stunning designs and captivating visual assets.
• Your portfolio? It's a treasure trove of wireframes, high-fidelity mockups, and conceptual explorations.
• You're the go-to person for mobile user interface best practices.
• Your toolbox includes Figma and Sketch , and you're a pro at interactive prototyping, animation, and usability studies.
• The UI frameworks and guidelines for iOS and Android? You know them inside out.
• Familiarity with mobile app development is a plus, and a basic understanding of languages like Swift/Objective-C and Java/Kotlin is a bonus.
• Quality is your motto, and you're meticulous in design QA.
• Your communication skills are top-notch, and you work smoothly with developers and stakeholders.
• If you've got financial institution or related experience, that's a bonus.

The team:

Scotiabank’s Global Network Engineering - Design & Automation team is responsible for maintaining the software and hardware standards for network, enterprise telephony and contact center technologies. Working closely with the architecture team, we are engaged in developing the platform roadmaps, participate in the Proof of Concept (POC) and responsible for the production pilot of new technologies. We provide the solution designs and work closely with all global regions to maintain common strategies and service methodologies. The team is engaged in all major projects and complex initiatives providing technical oversight and guidance to ensures all standards and patterns are followed.

The role:

Reporting to a Senior Manager, Global Network Engineering - Design & Automation, you will play a critical part in helping the team to design, deploy & support the various technologies within our Global Network.

When required, you will be a part of after-hours deployments or addressing major incidents in the evenings or weekends.

Is this role right for you?

• You are eager to work with leading edge technologies to incorporate complex network solutions, as well as work with other technology teams to contribute to an overall solution. This will include performing new network product evaluation (i.e., POC), and producing reports & recommendations independently.
• You are adept at developing network solution architecture standard documents or network technology roadmaps & seeking their respective approval(s).
• You embrace the opportunity to lead, review & consult on solutions & designs for assigned tasks; plus provide recommendations for enhancements & improvements; as well as design, test, implement and troubleshoot for large scale Infrastructure & Operations (I&O) environment.
• You are keen to act as a consultant and subject matter expert for Global Network Services, and its support teams to resolve technical deployment obstacles and improve network services.
• You take a comprehensive approach to fully understand Global Networks operation issues & customer challenges, plus advocate for their needs with cross-functional teams like architecture, application, and operation teams.
• You are prepared to mentor & coach others by transferring subject matter expertise.
• You thrive on being hands-on during mid to complex project deployments into production. This will include the support of assigned systems by acting as an internal consultant on assigned infrastructure and providing suggestions for viable solutions to systems problems of high complexity.
• You excel at publishing standards, bug reviews & best practices.
• You expect to manage vendor relationships in the best interest of Scotiabank.

Do you have the skills that will enable you to succeed in this role?

• You have strong communication (verbal/written/presentation) skills in English & the same in Spanish would be an asset.
• You can demonstrate good interpersonal skills to build relationships with internal stakeholders/partners and with external business partners/vendors.
• You have at least 5+ years of hands-on technical working experience with solutions design & planning of various network technologies at an enterprise scale.
• You can demonstrate progressive hands-on technical working experience in network environments of at least 500 network devices spanning multiple geographical locations across a country or countries.
• You have at least 8+ years of progressive hands-on technical working experience in supporting, deploying & solutioning with various Cisco, Fortinet, F5 at an enterprise level:

• Cisco® Routing & Switching (Arista Networks is nice to have)
  • Nexus N9K/N7K/N5K/N2K Solutions
  • Cisco® ISR (Integrated Services Routers), ASR (Aggregation Services Routers), Catalyst 8000 Routers
  • Catalyst N9K
  • Routing protocols: BGP, OSPF
• Cisco® Security/VPN
• Fortinet
• F5 LTM (BIG-IP® Local Traffic Manager)/GTM (BIG-IP® Global Traffic Manager™)

• You have hands on technical working experience with Cisco® Application Centric Infrastructure (Cisco ACI™) and/or VMware NSX and/or similar software defined technologies in a data centre.
• You have at least 2+ years of hands-on technical working experience, in a network related capacity, with various Public Cloud (Azure & GCP preferred) environments.
• You have at least 2+ years of hands-on technical working experience with Zscaler & SD-WAN.
• You can demonstrate a strong technical working knowledge of Cisco® ISE (Identity Services Engine) & Wireless Network.

• You can demonstrate superior problem solving and decision-making skills to resolve work issues with the ability to work under pressure in a dynamic environment.
• You possess a strong core foundation experience in fundamental network technologies and protocols.
• Completion of a post-secondary education in Computer Science, Engineering Networking Technology, or in a related technology field.

What's in it for you?

• While our focus is on finding someone to strengthen our team’s technical bench on cloud and software defined data centre technologies, we’re part of a global team with a mandate covering the entire network. As a team we can explore and work with an extensive variety of network technologies.
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We foster an environment of innovation and continuous learning.
• We care about our people, allowing them to design how they work to deliver amazing results.
• We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.

• As a part of our Hybrid Work Model, when required to be onsite, our primary office in Scarborough is:

• Renovated with a design focus on enabling collaboration through both environment and technology.
• Furnished with an onsite cafeteria that serves hot foods (breakfast & lunch), salads, sandwiches, snacks & hot/cold drinks.
• Our lounges have TV’s, fridges, microwaves, complimentary hot beverage stations & water dispensers.
• Minutes from the 401 & DVP. Free onsite & offsite employee parking. Charging stations for electric vehicles onsite.
• Accessible by TTC bus from Eglinton subway station on Line 1 or from Warden subway station on Line 2 or from Kennedy station on Lines 2/3.  When it begins to operate, the Eglinton Crosstown Light Rail Transit’s Birchmount stop is steps away.
• Kennedy GO Station on the Stouffville line & Scarborough GO Station on the Lakeshore East line, with connecting TTC buses, can get you to this worksite.

#scotiatechnology

#LI-hybrid

Requirements:

Languages: Candidates must have knowledge of the English Language.
Education: Candidates don’t need standard educational qualifications such as a high school, bachelor’s degree, a certificate, or a diploma
Experience: Candidates don’t need experience, training will be provided.
Equipment and Machinery Experience: Farm truck
Type of Industry Experience: Tobacco

Location: Langton, ON
Shifts: Day, Evening, Weekend, Overtime, Early Morning, Morning
Work Site Environment: Other miscellaneous crop farming, Outdoors, Wet/damp, Noisy, Odors, Dusty, Hot
Work Setting: Rural area
Transportation/Travel Information: Own transportation

Physical Requirements:

• The candidate should be able to work under pressure and in a fast-paced environment
• The candidate should be able to work with tight deadlines and perform repetitive tasks
• The candidate should be able to handle heavy loads and pay attention to detail
• The candidate should be able to work with hand-eye coordination and have the ability to distinguish between colors
• The candidate should be able work for overtime hours
• The candidate should be physically demanding and a combination of standing for extended periods, bending, crouching, kneeling and walking

Other Requirements:

• The candidate should be able to work in a flexible environment and work in an organized way
• The candidate should be a team player

Responsibilities:

• The candidate should be able to perform tasks such as Cleaning crop, Grading, Hoeing crops, Plant, cultivate and irrigate crops, Suckering, Weeding and Harvest crops

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
davehiebert2010@hotmail.com

By mail:
1631 8th Concession Rd, RR 3
Langton, ON
N0E 1G0

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have experience of 7 months to less than 1 year
Credentials: Class 5/5F/G Licence (cars, small trucks, and other 2-axle vehicles)
Security and safety: Driving record check (abstract)

Physical Requirements:

• The candidates should be able to handle weight Up to 23 kg (50 lbs)

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position.
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to operate and drive automobiles, vans and light trucks to pick up and deliver various items and products
• The candidates should be able to load and unload goods
• The candidates should be able to record trip information such as vehicle mileage, fuel costs and any problems
• The candidates should be able to perform pre-trip, en route and post-trip inspection and oversee all aspects of vehicle

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
pmahar@krispykreme.ca

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

Sales Associate

What does it mean to join our Rogers Team?

At Rogers, our retail team is the heart of our success.  Our Sales Associates are outgoing and approachable team members who understand that our customers rely on technology to enhance and simplify their lives and stay connected.  We are excited to show customers how our latest products and services can help, delivering best in class customer experiences in our retail stores

As a Sales Associate, you can expect to:

• Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers

• Promote Rogers & Fido brands, including Rogers Mastercard 
• Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
• Participate in community events and outreach efforts to support local small businesses.
• Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals

What’s in it for you:

• Competitive compensation plus commissions
• One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
• Mental Health and Support benefits- 100% coverage
• Employee and Family Assistance Program benefits
• Employee discounts that can offer up to 50% off our Rogers & Fido products and services
• A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• A flexible schedule, including evenings & weekends (Min 20 hours/week)
• Career growth and development opportunities

What we’re looking for:

• You are great with people and are passionate about delivering an exceptional customer experience
• You love being part of a team and are a great collaborator
• You are excited and inspired by technology

• You meet the minimum age of majority in your province

After you apply, watch your email

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further.  Successful candidates will be required to provide consent for and pass Background Check requirements.

***In addition to your home location, succesful candidates will be required to travel to additional stores.***

Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: Unit# 7 - 1420 King Street E. (449), Courtice, ON
Travel Requirements: Up to 25%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need hold a college, CEGEP, or other non-university certificate or diploma from a program lasting 1 to 2 years
Experience: Candidates should have experience of 2 years to less than 3 years
Security and safety: Criminal record check and Reference required

Location: Georgetown, ON
Shifts: Day, Evening, Weekend, Early Morning
Target audience: Elderly and Persons with physical disabilities
Work setting: Optional accommodation available at no charge on a live-in basis and Room and board provided

Physical Requirements:

• The candidates should be non-smoking

Other Requirements:

• The candidates should demonstrate a strong focus on client needs and satisfaction and exhibit dependability in fulfilling their responsibilities
• The candidates should possess efficient interpersonal skills for effective communication with clients and colleagues and be flexible in adapting to changing situations and requirements
• The candidates should show initiative in taking on tasks and solving problems and exercise good judgment in decision-making
• The candidates should be organized in their work approach and reliable in fulfilling their duties and commitments

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to administer medications and assist clients with bathing and other aspects of personal hygiene
• The candidates should be able to assume full responsibility for the household in the absence of the householder and launder clothing and household linens
• The candidates should be able to perform light housekeeping and cleaning duties and provide companionship
• The candidates should be able to provide personal care and prepare and serve nutritious meals

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
fanny.immigration@gmail.com

Major Responsibilities:

• Performs analysis of enterprise software, hardware and transmission facility using diagnostic tools to ensure the optimum operation and maintenance of technology solutions.
• Ensures pro-active action is taken for the operation, installation and support of the enterprise systems and solutions.
• Provides assistance and technical support in the planning, assessment, design, construction and implementation of upgrades to the existing systems and enhancements/additions of future enterprise technologies.
• Conducts research and evaluations of enterprise hardware/software solutions and makes recommendations.
• Maintains security on all enterprise server hardware, software and network, including set up, revision and cancellation of securities.
• Monitors enterprise systems, products and network usage, performance and capacity. Performs trend analysis for system improvements.
• Performs enterprise-wide user accounts administration including addition, deletion and change of user accounts according to approved policy, standards and procedures.
• Responds to user inquiries, investigates and analyzes problems and develops solutions and/or action plans.
• Conducts, updates and improves reviews of documentation, manuals, standards and procedures.

     Key Qualifications:

1. Extensive experience working with Oracle, SQL Server and PostgreSQL RDBMS products & its tools, including Oracle Enterprise Manager, Oracle RMAN, OID, Oracle APEX & Warehouse Builder, Enterprise Manager.
2. Considerable experience with database high availability and disaster recovery solutions, including Oracle Real Application Cluster, Data Guard, SQL clustering, replication and always-on availability groups.
3. Experience in installing, configuring and supporting Oracle and PostgreSQL in Linux along with SQL Server on Windows.
4. Experience in implementing backup and recovery solutions as per applications requirements along with disaster recovery solutions.
5. Experience in implementing security standards and applying patches and upgrades for Oracle, SQL Server and PostgreSQL.

     You Must Also Have:

• Ability to perform enterprise software, hardware and transmission facility analysis using diagnostic tools to ensure the optimum operation and maintenance of technology solutions.
• Ability to troubleshoot and investigate performance related issues and provide recommendations to achieve optimal execution.
• Ability to suggest and implement security solutions and strategies in line with set standards and guidelines.
• Ability to proactively think and plan for the operation, installation and support of the enterprise systems and solutions.
• Knowledge of installing, configuring, administrating, maintaining and upgrading Relational Database Management System (RDBMS) and companion products & tools.
• Effective coordination and communication in providing assistance and technical support in the planning, assessment, design, construction and implementation of upgrades to the existing systems and enhancements or additions of future enterprise technologies.
• Excellent verbal and written communication skills, with the ability to communicate detailed technical information clearly and effectively to a variety of audiences.
• Knowledge of enterprise hardware and software solutions.
• Ability to conduct, update and improve reviews of documentation, manuals, standards and procedures.