Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

We are currently seeking a “Voice Systems Engineer” to join our team at the North York head office.
 

What you 'll do:

• Provide technical solutions to Comwave business requirements, working with executives, vendors, and internal development teams. Provide technical assistance for server administration, upgrades, maintenance, facilitate backups and support.

• Interface with Product and Project Management teams to break down product requirements into technical tasks and set corresponding project/task deadlines.

• Interface with Development teams towards automation of service delivery to customers for technical projects.

• Provide Tier III Technical Support for Technical Services and Network & Service Operations teams in diagnosing complex issues ranging from individual clients to network-wide contexts.

• Ensure the 24/7 system/network uptime as part of being accessible to on-call staff/management in cases of emergency/disaster response as a subject matter expert.

• Work closely with the systems and network administrations teams on hand-off for service delivery projects in functions including (but not limited to) system deployment, configuration, monitoring, and operational documentation.

• Work closely with commercial vendors escalating service-related issues/questions.

• Provide ongoing training/hand-off for alert handling procedures to Network and System Operations teams.

• Responsible for providing root cause analysis for all system/network-wide events that affect service/server uptime.

What you bring:

• Experience working with large enterprise or service provider in a multi-site environment leveraging equipment including Metaswitch & AudioCodes media gateways, Genband/Ribbon S3 SBCs, and SS7 STP’s.

• Experience in diagnosing network performance issues and working with Network Monitoring systems, Wireshark, and other voice troubleshooting/performance benchmarking techniques.

• Knowledge in the design, operation, and optimization of SBC's and SoftSwitch equipment.

• Expert knowledge of SIP, MEGACO, etc.

• Knowledge of SS7, ISDN, T.38, SIGTRAN, MGCP, MEGACO, etc.

• Documenting and voice topology visualization at all levels.

• Able to work in a very fast-paced environment and provide significant contributions both individually and as part of a greater team.

• Able to quickly learn and implement new technologies and network practices in a constantly evolving service provider infrastructure.

• Experience with Broadworks and MetaSwitch is an asset but not a requirement.

What’s in it for you?   

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:   

• Competitive salary & annual bonus   

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.  

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.  

• Paid time off for volunteering   

• Company matching contributions to charities you support   

• Growth & Development Opportunities:  

• Self-driven career development programs (E.g. MyPath program) o Rogers First: priority in applying to internal roles of interest  

• Wellness Programs:  

• Homewood employee & family assistance program including Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions.

• Our commitment to the environment and diversity:  

• Work for an organization committed to environmental protection

• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.  

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

 
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 61 Wildcat Road (7883), Toronto, ON 
Travel Requirements: None
Posting Category/Function: Technology & Engineering
Requisition ID: 302944

What does it mean to join our Rogers Team?

At Rogers, our retail team is the heart of our success. Assistant Store Managers are the leaders of tomorrow, and personal and professional development is at the core. If you are looking to further your career in Retail Management, this is the ideal role to propel you to the next rewarding opportunity.

As an Assistant Store Manager, you can expect to:

• Work with accountable leaders to help drive positive, solution-based customer interactions and experiences
• Encourage and coach your team to create best-in-class customer experiences and meet business goals
• Receive ongoing training and development to ensure you have all the necessary skills to support the team
• Support your store operations with a creative spirit that can adapt to an ever-changing environment
• Promote Rogers & Fido brands, including Rogers Mastercard
• Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
• Participate in community events and outreach efforts to support local small businesses.

What’s in it for you:

• Competitive compensation, with a lucrative management bonus program
• One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
• Mental Health and support benefits- 100% coverage
• Employee and Family Assistance Program benefit
• Employee discounts that can offer up to 50% off our Rogers & Fido products and services
• A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• Advance your career growth and development opportunities
• Overtime pay eligibility

What we’re looking for:

• You have a passion for influencing and inspiring teams
• An ability to deliver on business plans to meet regional, and store targets
• Leadership qualities which foster collaboration within the team
• A progressive thinker with a desire to think outside the box
• Ability to work a flexible schedule (ability to work 40 hours/week) 
• You are excited and inspired by technology
• You meet the minimum age of majority (varies by province)

Work Location: 900 Dufferin Street, Unit 4034 (5815), Toronto, ON
Travel Requirements: Up to 25%
Posting Category/Function: Retail (Store Management / Corporate) & Store Management

After you apply

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further.  Successful candidates will be required to provide consent for and pass Background Check requirements.

We’re looking for a full-time news producer with a can-do attitude! Someone can put a news show to air, who loves to chase news, and thrives under pressure and deadlines. A strong communicator and storyteller who embraces innovation and new technology.  Various producing responsibilities will form a regular part of the work, including lining-up newscasts, vetting news content, coordinating with CityNews teams across the country, and overseeing our 24/7 livestream channel. The position will require weekend and evening shifts.  

What you will do...

• You will have the opportunity to develop and grow in several different roles in our newsroom
• Find, chase, research news content for multiple markets
• Write content and vet stories
• Line up news shows and take them to air
• Assign news stories when needed
• Collaborate with supervising producers for show needs/requirements
• Locate visuals/materials needed to tell story
• Support and communicate with field teams (VJs, ENG)
• Contribute to /help generate story ideas and pitches
• Complete, vet all production elements needed for air (fonts, graphics, outcues etc.)

What you will bring...

• An insatiable curiosity. We want producers who are always asking why and pushing our stories into territories that our competition is not exploring, while also offering context that our audience is seeking.
• Flexibility to work evenings, weekends and holidays, as required
• Patience and a willingness to explore new ways of producing news
• A passion for local live and breaking news, strong editorial judgement, and an interest in growing professionally in a fast-paced, fun newsroom

Here’s what you can expect in return:

• A competitive salary and benefits which include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks, including 50% off Rogers services and Blue Jays tickets. 
• Leadership which supports your development and long-term career at Rogers. 
• A team that trusts and wants to win together. 
• Smart and accomplished colleagues who are focused on both the “what” and the “how.” 

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Work Location: 180 West 2nd Avenue (810), Vancouver, BC
Travel Requirements: Up to 10%
Posting Category/Function: Broadcasting & News

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

As a Sales Associate, you can expect to:

• Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers

• Promote Rogers & Fido brands, including Rogers Mastercard 
• Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
• Participate in community events and outreach efforts to support local small businesses.
• Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals

What’s in it for you:

• Competitive compensation plus commissions
• One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
• Mental Health and Support benefits- 100% coverage
• Employee and Family Assistance Program benefits
• Employee discounts that can offer up to 50% off our Rogers & Fido products and services
• A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• A flexible schedule, including evenings & weekends (Min 20 hours/week)
• Career growth and development opportunities

What we’re looking for:

• You are great with people and are passionate about delivering an exceptional customer experience
• You love being part of a team and are a great collaborator
• You are excited and inspired by technology

• You meet the minimum age of majority in your province
• English is an asset

After you apply, watch your email

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further. 

We are looking for a candidate to join the Media Operations & Innovation department in the role of Media Support Specialist.

You will ensure the successful daily operations of all properties including: Sportsnet, SN Now, Citytv, Radio, as well as all Digital services by means of the new state-of-the-art Content Operations Facility, purpose-built for Rogers Media. You will be responsible to monitor, communicate, and report on all Media platforms, systems, and applications, including the converged network that transports all content coast-to-coast across Canada. You will actively participate in the continuous improvement and integration of emerging technologies into an agile, flexible, and scalable broadcast ecosystem.

What you will do…

• Monitor the overall health of all Rogers Media networks, video and audio platforms, systems, and applications
• Tier I & Tier II support for all network Incident and Event (Problem) Management - identify the problem condition, triage, isolation, dispensing appropriate actions to resolve [minor], and escalate [major] issues.
• Communicate with engineering and technology teams implementing resolutions to defects or inefficiencies in the media environment.
• Compliance Monitoring - Ensure adherence to CRTC regulations. – including but not limited to:  Audio Loudness violations, Described Video, Closed Captioning (overlapping text, missing, garbled)
   

What you will bring…

• Excellent communication, collaboration, and interpersonal skills
• Detail-oriented and able to prioritize under pressure.
• Proven analytical and problem-solving skills.
• Experience based knowledge of Evertz, Cisco, Signiant, Zabbix, Conviva, Haivision, JIRA considered an asset
• Experience based knowledge with IP networks and broadcast switching and routing
• Experience in broadcast video/audio codecs (MPEG2, MPEG4, J2K) and video over IP standards (SMPTE 2022 and 2110) would be an asset
• Understanding of the fault, trouble management, notification and escalation process is an asset
• Strong interpersonal skills to collaborate with cross-functional teams.
• Ability to thrive in a dynamic 24/7 environment
• This role is based on a scheduled rotational shift (24/7 environment)
   

Here’s what you can expect in return:

• A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets
• A manager who deeply cares about your development and long-term career at Rogers
• A team that trusts and wants to win together
• Smart and accomplished colleagues who are focused on both the “what” and the “how”

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Broadcasting & TV Operations

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

Sales Associate

What does it mean to join our Rogers Team?

At Rogers, our retail team is the heart of our success.  Our Sales Associates are outgoing and approachable team members who understand that our customers rely on technology to enhance and simplify their lives and stay connected.  We are excited to show customers how our latest products and services can help, delivering best in class customer experiences in our retail stores

As a Sales Associate, you can expect to:

• Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers

• Promote Rogers & Fido brands, including Rogers Mastercard 
• Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
• Participate in community events and outreach efforts to support local small businesses.
• Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals

What’s in it for you:

• Competitive compensation plus commissions
• One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
• Mental Health and Support benefits- 100% coverage
• Employee and Family Assistance Program benefits
• Employee discounts that can offer up to 50% off our Rogers & Fido products and services
• A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• A flexible schedule, including evenings & weekends (Min 20 hours/week)
• Career growth and development opportunities

What we’re looking for:

• You are great with people and are passionate about delivering an exceptional customer experience
• You love being part of a team and are a great collaborator
• You are excited and inspired by technology

• You meet the minimum age of majority in your province

After you apply, watch your email

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further.  Successful candidates will be required to provide consent for and pass Background Check requirements.

***In addition to your home location, succesful candidates will be required to travel to additional stores.***

Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: Unit# 7 - 1420 King Street E. (449), Courtice, ON
Travel Requirements: Up to 25%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service