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Tangerine

Tangerine is Canadas leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. Its important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture

2 Jobs Found

Senior Telecommunications & Genesys Support Analyst Full-time Job

Tangerine

Marketing & Communication   Toronto
Job Details

The Team

 

As Canada’s leading digital bank, Tangerine Technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration. Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape! The IT department supports the organization in these critical areas: End-User Technical Support, Desktop Management, Network Management, Voice and Data Communications, Contact Centre, Business and Web Applications and Strategic Technical Planning. 

 

The Role

 

The Senior Telecommunications & Genesys Support Analyst is responsible for ensuring the ongoing 24/7 operations of Voice System, Contact Centre, Digital Signage, Back Office Call Recording Platforms, Fax over IP solution and Readerboard/Wallboard solution for Contact Centre by providing the most effective service. Duties include: monitoring systems, providing timely responses to queries and alarms and working with vendors to effectively support the Tangerine production environment and proactively make recommendations for system enhancements and performance. This role has responsibility to ensure that systems and applications are compliant according to Tangerine compliance and address all security vulnerabilities. This role also creates and maintains documentation for call flows for back-office Voice System, procedures, systems configuration and all communication line details. This position will report directly to the Senior Manager, Telecommunications and Contact Centre Solutions.

 

 

Some of the Key Accountabilities include:

 

  • Administer and respond to inquiries on: AudioCodes Session Board Controller and Media pack; Skype for Business Enterprise Voice; Microsoft Teams Voice; Call recording Platforms (AudioCodes SmartTap and ASC); Poly meeting rooms solution for audio and video conferencing; Fax over IP solution; PRIs, SIP trunks, Toll-free Numbers and DIDs; Digital Signage solution; Readerboard/Wallboard solution for contact centre & Contact centre phones deployment and troubleshooting (Poly VVX)
  • Good experience with Genesys Contact Centre platform (IVR, Inbound, Outbound, Reporting, e-Services, Dialer, Call recording and Logs Analysis)
  • Assist the contact center team on Genesys platform (pure connect on premises and cloud)
  • Good experience with Microsoft Teams
  • Administer and Document Skype for Business Enterprise Voice platform and Response Groups
  • Administer, configure and document Skype call recording and Teams call recording platforms
  • Administer, configure, upgrade, document and maintain Fax over IP solution
  • Document and maintain Digital Signage and Contact Center Readerboard solution
  • Responsible for maintaining ongoing security patches for all supported systems ensuring on-time resolution of vulnerabilities according to Tangerine compliance
  • Ensure systems are being backed up and validate if errors occur, ensure timely response for resolution
  • Create and maintain telecommunication procedures, checklists and documentation. Ensure workflows and voice communication line detailed information is current
  • Provide timely response to queries, Helpdesk tickets/requests and reports/escalates issues relating to the Telecommunications infrastructure
  • Prepare, evaluate or facilitate training to general and technical staff on Telecommunication systems
  • Provide support to IT Development initiatives in matters relating to Telecommunications
  • Maintain vendor relationships to effectively support our environments and proactively makes recommendations for systems enhancements and performance
  • Assist in the planning and implementation stages of relevant Telecommunication projects
  • Executive support for Tangerine departments in their individual communication events when required
  • Manage Telecommunication system performance, capacities and utilization through planning monitoring and tuning
  • Maintain and Monitor SIP Trunk and PRI circuits
  • Configure, Upgrade, Document, Maintain and manage Audiocodes and SBC/MP gateways
  • Deploy, support and prepare documentation for Poly meeting room solution
  • Should be able to work on site at least 3 days per week

 

 

What You Will Bring to Succeed:

 

  • University or College Degree in Computer/Electrical Engineering or related subject
  • Minimum 5 years of work experience with Telecommunications, Telephony and Contact Centre systems
  • Experience with the Genesys Contact Centre Platform
  • Well-versed with Audio Codes Gateway/Session Boarder Controller and Media Packs
  • Experienced with Poly Real Presence, Poly VVX phones, Poly RealConnect
  • Planning and configuration of Skype for Business phones experience
  • Configure, deploy and manage MS Teams devices experience
  • MS Teams Telephony experience
  • Voice call recording and call routing, Digital Signage and Content display experience
  • Networking and VOIP technologies, Hands-on experience with SIP solutions experience
  • Migration experience from Skype to Teams is nice to have

Senior Telecommunications & Genesys Support Analyst

Tangerine
Toronto
  Marketing & Communication Full-time
The Team   As Canada’s leading digital bank, Tangerine Technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackl...
Learn More
Feb 21st, 2024 at 13:49

Product Designer (Mobile/Web) Full-time Job

Tangerine

IT & Telecoms   Toronto
Job Details

Our design team is growing, and we're looking for an experienced Product Designer to join our innovative and collaborative team. We live and breathe product design and thrive on creating user experiences that truly stand out.  If you have dedicated your craft at turning research into designs that people love, you're the one we want.

 

As a Product Designer, you'll be at the heart of improving our mobile/web channel. Your task: to craft user journeys and interactions that users can't resist, using design research, delightful visuals, and UX principles.
 

Is this role right for you? In this role you will:
 

  • You'll lead the charge in making our product visuals and interactions top-notch.
  • Elicit design based on business requirements and align on creative strategy and client experience between product, design, and development teams.
  • Conducting studies on usability, interaction, visual design, content, and information architecture is your jam.
  • Your design decisions will be guided by principles, customer insights, data, and business savviness.
  • You'll be on a constant quest to make user interactions even better.
    Collaboration is your middle name, whether it's with service designers, accessibility champions, or content creators.
    You'll help evolve the Tangerine Design system. Champions a mobile-first design approach with a keen understanding on how to scale solutions across channels.
  • Knowledge on accessibility best-practices ensuring inclusive design solutions.
  • Your mission: shape, influence, and nurture our design culture and process.
  • You are able to plan design activities, set expectations on timing and balance creativity with constraints.

 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

 

  • You bring 5+ years of experience in crafting native mobile apps.
  • Your talent lies in creating visually stunning designs and captivating visual assets.
  • Your portfolio? It's a treasure trove of wireframes, high-fidelity mockups, and conceptual explorations.
  • You're the go-to person for mobile user interface best practices.
  • Your toolbox includes Figma and Sketch , and you're a pro at interactive prototyping, animation, and usability studies.
  • The UI frameworks and guidelines for iOS and Android? You know them inside out.
  • Familiarity with mobile app development is a plus, and a basic understanding of languages like Swift/Objective-C and Java/Kotlin is a bonus.
  • Quality is your motto, and you're meticulous in design QA.
  • Your communication skills are top-notch, and you work smoothly with developers and stakeholders.
  • If you've got financial institution or related experience, that's a bonus.

Product Designer (Mobile/Web)

Tangerine
Toronto
  IT & Telecoms Full-time
Our design team is growing, and we're looking for an experienced Product Designer to join our innovative and collaborative team. We live and breathe product design and thrive on cr...
Learn More
Feb 19th, 2024 at 12:56