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Air Canada is currently looking for Customer Service Agents to join our cargo team at the Moncton Cargo call centre.

We are looking for result oriented, reliable, and highly adaptable individuals that enjoy tackling various tasks in a team setting environment.  Whether handling baggage, performing cargo duties, operating complex loading equipment or supporting our customers through phones or email, the Customer Service Agent plays a key role in ensuring that the aircraft are ready for a secure and on-time departure. But being a Customer Service Agent also means providing our customers with exceptional service at either the airport or at cargo.

This is a permanent part-time position.  The starting salary is $20.27/hour as per the collective agreement (Customer Service Agent PT) with a $2.50 premium per hour

Responsibilities:

• Perform shipment tracing and World Tracer transactions.
• Prepare records and documents using multiple Cargo systems.
• Perform data entry in multiple Cargo systems.
• Deal with customer complaints regarding lost, mishandled, delayed or damaged shipments.
• Perform lost and found functions and cargo services. Determine cargo rates and routings, shipping procedures, cargo check-in and delivery.   
• Work on a cloud-based CRM system to reply to customer interactions through telephone and email.

 Your benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:

• Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.
• Training and development tools to help unlock your full potential.

Qualifications

• Have excellent computer skills, knowledge of Microsoft products preferred.
• Have excellent communication skills, able to work with peers and customers by building solid relationships.
• Customer service oriented, organized, and excellent at managing time.
• Available for shift work and irregular work hours - early mornings, evenings, weekends, and statutory holidays.
• Canadian citizen or have landed immigrant status.
• Possess a valid driver’s license.
• Available to travel and attend a 2–4-week initial full time mandatory training program off site.
• Able to lift heavy objects unaided and repetitively weighing up to 70 pounds (32 kilograms).
• Willingness to work under various climatic conditions.
• Capacity to work within strict timelines to maintain on-time departures while ensuring safety at all times.
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position

Linguistic Requirements:

Air Canada is currently looking for Customer Service Agents to join our cargo team at the Moncton Cargo call centre.

We are looking for result oriented, reliable, and highly adaptable individuals that enjoy tackling various tasks in a team setting environment.  Whether handling baggage, performing cargo duties, operating complex loading equipment or supporting our customers through phones or email, the Customer Service Agent plays a key role in ensuring that the aircraft are ready for a secure and on-time departure. But being a Customer Service Agent also means providing our customers with exceptional service at either the airport or at cargo.

This is a permanent part-time position.  The starting salary is $20.27/hour as per the collective agreement (Customer Service Agent PT) with a $2.50 premium per hour

Responsibilities:

• Perform shipment tracing and World Tracer transactions.
• Prepare records and documents using multiple Cargo systems.
• Perform data entry in multiple Cargo systems.
• Deal with customer complaints regarding lost, mishandled, delayed or damaged shipments.
• Perform lost and found functions and cargo services. Determine cargo rates and routings, shipping procedures, cargo check-in and delivery.   
• Work on a cloud-based CRM system to reply to customer interactions through telephone and email.

 Your benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:

• Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.
• Training and development tools to help unlock your full potential.

Qualifications

• Have excellent computer skills, knowledge of Microsoft products preferred.
• Have excellent communication skills, able to work with peers and customers by building solid relationships.
• Customer service oriented, organized, and excellent at managing time.
• Available for shift work and irregular work hours - early mornings, evenings, weekends, and statutory holidays.
• Canadian citizen or have landed immigrant status.
• Possess a valid driver’s license.
• Available to travel and attend a 2–4-week initial full time mandatory training program off site.
• Able to lift heavy objects unaided and repetitively weighing up to 70 pounds (32 kilograms).
• Willingness to work under various climatic conditions.
• Capacity to work within strict timelines to maintain on-time departures while ensuring safety at all times.
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position

Linguistic Requirements:

The Manager - Software Engineering will be responsible for providing technical leadership and managing a team of skilled engineers to build and deliver high-quality software solutions. This role’s technical expertise will be essential in driving the team towards meeting project goals, maintaining code quality, following software development best practices, and fostering a culture of innovation and collaboration.

A key accountability of this position is to deliver high quality and performant solutions with a robust design that incorporates best practices for efficiency, scalability, reusability, and resiliency.   

The Manager - Software Engineering will partner with Enterprise Architects, Solution and Data Architects, Cyber Security Architects, business stakeholders, and vendors to successfully build solutions to enable McCain’s Analytics and AI strategy.

Duties and responsibilities

• Lead, mentor, and motivate a team of software engineers to achieve individual and team objectives.

• Provide technical direction and guidance to the team, ensuring adherence to best practices, coding standards, and architectural principles.

• Conduct code reviews, provide constructive feedback, and promote a culture of code quality and excellence.

• Serve as a liaison between engineering, product management, and other stakeholders, ensuring alignment of goals and priorities.

• Champion agile development methodologies and practices within the team, ensuring efficient and iterative delivery of software solutions.

• Define strategies to improve the efficiency and resiliency of developed software solutions.

• Work with cross-functional teams to understand, frame, and coordinate implementation of data products.

• Participate in project core team meetings to discuss status, risks, and mitigation strategies across delivery teams.

• Enforce adherence to best practices to build high quality code that guarantees efficient and high performing solutions.

• Oversee the development and maintenance of API-led and event-driven solutions, including API design, data mapping, transformation, and orchestration.

• Enforce Quality Engineering best practices.

• Identify and mitigate risks that may impact the success of software projects, such as technical dependencies, resource constraints, or changing requirements.

• Manage team’s capacity to ensure effective delivery of solutions as per commitments.

• Ensure compliance with established data governance and security policies.

• Provide guidance and support to team members in their professional development and career growth.

• Manage objectives, priorities, and performance of direct reports.

Qualifications

Education

Bachelor or Masters in Computer Science, Information Management, Software Engineering, or equivalent work experience.

Work Experience

• At least 7 years of experience working in cross-functional teams and collaborating with business stakeholders in support of departmental and/or multi-departmental data initiatives.

• Demonstrated experience as technical lead in large software development projects using modern tools and technologies.

• Hands-on experience designing and building software products.

• Experience providing technical guidance and leading teams of software engineers.

• Hands-on programming skills with Python, Java, or C#, etc. 

• Experience working with data platforms to deliver analytics solutions.

• Proven experience in Agile software product development with distributed virtual teams.

• Multi-year experience building and implementing software solutions using DevOps and CI/CD practices.

• Experience building integrations for SAP Hana, Salesforce, Databricks, and Azure data platforms is considered highly beneficial. 

Technical knowledge, Abilities, and skills

• Ability to communicate effectively with technical and functional team members in addition to business stakeholders.

• Deep understanding of modern software development practices, technologies, and techniques.

• Strong understanding of data governance, data stewardship, data quality, data privacy, and data security.

• Ability to work across multiple environments and source data systems in cloud, on-premises, and hybrid.

• Understanding of data domains in AgTech, Manufacturing, Supply Chain, Sales, Finance, HR is an asset.

• Familiarity with databases and analytics technologies in the industry, including Data Warehousing, Data Lakes, ETL and Relational Databases.

• Innovative, curious with strong analytical and problem-solving skills.

• Strong focus on delivery through collaboration with team members cross functions.

Interpersonal Skills and Characteristics

• Able to collaborate with both the business and IT teams to define the business problem and refine the requirements for application integration initiatives.  

• Flexibility to balance competing initiatives, multi-task between project development and customer support, and adapt to changing business and technical requirements.

• Good judgment, a sense of urgency, and commitment to high standards of ethics, regulatory compliance, customer service and business integrity.

• Strong drive to stay current with industry best practices and trends on application integration technologies.

Others:

Direct reports:  Yes

Travel: 10%

Supervise overall dock operations, including day to day processes and procedures, Drivers, and Dock Workers, to ensure safety and optimal dock performance.

How You’ll Help: 

• Provide daily guidance and motivation to Dock Workers (employees and agency workers), Administration staff and Drivers (company and broker drivers) to ensure achievement of operational objectives for the terminal. 
• Escalates issues of individual poor performance, inappropriate behaviour, absenteeism, etc. to the Regional Manager. 
• Communicate monthly performance stats to the team to help measure, develop and improve operational performance.
• Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation.
• Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented.
• Hold effective, weekly tailgate meetings and ensure safety issues are addressed.
• Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives.
• Ensure the schedule for the terminal is followed. 
• Work with the Terminal Manager to track monthly performance stats for the dock.
• Other duties as required

Your Skills and Experience: 

• Post secondary education, preferably in operations, logistics, or business
• An equivalent combination of education and experience may be considered
• Minimum of five years experience in the transportation industry
• Previous leadership experience and/or experience in the transportation industry are strong assets
• Strong leadership skills specifically the ability to motivate and drive engagement to achieve objectives, facilitate conflict resolution, and to provide training
• Advanced communication skills, particularly verbal
• Computer skills, including the use of MS Word, Excel & Outlook, and web based programs as well as RF scanners.  Experience using AS400, a strong asset
• Strong interpersonal skills including customer focus
• Results driven
• Appropriate sense of urgency
• Strong sense of safety; training and experience in similar safety sense environments a strong asset
• Knowledge of industry-related equipment, including forklifts, lift jacks, trailers, etc. a strong asset

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

We are searching for a Casual Registered Nurse to join our Parkland in the Valley – Embassy Hall team based in Quispamsis, New Brunswick. 

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Approximate hourly wage: $43.05 - $55.04
•  Employee and Family Assistance Program
• Free onsite parking
• Employee discounts on select apparel, fitness, and retail partners through our Perks Program
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Assessing, planning, evaluating, documenting and directing residents’ needs through consultation with medical professionals, care conferences and team members;
• Providing leadership to health services staff and overseeing provision of quality health services respecting the client’s right to individualized planning of health services;
• Working with the existing management and health services teams to promote communication and compliance to policies and procedures;
• Assisting with the development, implementation, and evaluation of resident care plans;
• Administering and recording prescribed medication as per company policy and scope of practice;
• Applying dressings and treatments according to physician’s orders and policy;
• Assisting with supervision and evaluation of job performance of care staff.

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• A Bachelor of Science in Nursing and are currently registered with the Provincial Association of Registered Nurses
• You are passionate about working with seniors and have experience working with the elderly in a seniors’ living or long-term care environment.
• You have comprehensive knowledge of nursing and health care practices, excellent communication, and interpersonal skills
• You are available to work a schedule of flexible hours and all shifts inclusive of days, evenings, nights, weekends, and holidays. 
• Advanced proficiency in the English language is required, proficiency in other languages considered an asset.
• Can provide a CPR & Emergency First Aid Certificate, Clear Criminal Record Check and Vulnerable Sector Screening upon hire

We are searching for a Dining Room Server to join our Parkland in the Valley team based in Quispamsis, New Brunswick.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development, and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Approximate hourly wage: $15.60 - $16.10
• Comprehensive health and dental benefits plan including an Employee and Family Assistance Program
• RRSP program (5% employer matching) 
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Employee discounts on select apparel, fitness, and retail partners through our Perks Program
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Consistently ensures food quality, presentation, and service delivery meet established department standards. Ensures meals are visually appealing, the correct temperature and portion size, and that service is warm, attentive and timely;
• Prepare and provide meal service to residents and guests according to established standards, procedures and guidelines and respecting the resident’s right to individualized services and observing special diet restrictions, resident preferences and outlined departmental procedures;
• Ensure dining room appearance meets established standards including table linens pressed and in place, tables set with appropriate place settings for meals, and wait stations tidy and containing appropriate supplies;
• Clear tables, load and safely operate dishwasher. Complete manual ware washing as required;
• Contribute to the team environment as a member of the Food and Beverage department, working towards departmental goals and priorities and providing ongoing feedback from residents and guests to the Food and Beverage Manager on meals and menu choices in order to be continually improving;
• Communicates with the supervisor if there is a noted change in the nutritional status of a resident (i.e. changes in appetite);
• Promote a safety culture by continuously working safely including but not limited to identifying and reporting hazards, following safe work practices and procedures, wearing personal protective equipment, supporting others to work safely, and completing safety education.
• Performs all other related duties as assigned.

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• You have a high-school diploma or a GED.
• You have at least one year of experience with serving food.
• You can provide a clear criminal record check.
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services, and care.

Pat's Driveline is a leading provider of driveline components and driveshaft manufacturing and repair for the automotive, heavy truck, industrial and agricultural industries across Canada.

We are currently looking for a full time, hardworking, hands on person to join our service department in our Moncton, New Brunswick location.

Position Overview

The Service Technician is responsible for performing repairs; overhaul services, and maintenance functions on various drive shafts.  This includes diagnosing faulty operations, readjusting or repairing components and testing to ensure the quality of the repair or alteration. 

The incumbent works closely with the Parts Department to receive required parts.  We are willing to train the right candidate.

Shift Information: Full-time, permanent position Monday to Friday, daytime 40 hours

Work Environment: Shop environment for driveline manufacturing and repair

Hourly Rate: $25.00  - $26.00 per hour

Location: Unit 5, Henri Dunant Street, Moncton New Brunswick, E1E 1E4

Language Competency: English

Primary Responsibilities

• Inspecting and testing different types of driveshafts for different vehicles to locate faults and malfunctions
• Repair or replace mechanical units or components after reviewing/discussing the problems with supervisors
• Balance drive shafts and record final readings and work performed
• Dismantling and reassembling components of driveshafts
• Perform repair work as per manufacturers specifications
• Utilize diagnostic tools and procedures to identify driveline issues accurately
• Plan and exercise conscious control over the amount of time spent on work orders, to increase effectiveness, efficiency or productivity
• Work as a team with all co-workers to achieve an efficient, productive working environment
• Maintain friendly and professional relationships with colleagues across departments, branches, and companies within the group
• Be an active contributor in maintaining a safe, clean, and organized workplace
• Other assigned tasks and responsibilities as required by the Branch or Service Manager

Qualifications

• Minimum of 2 years of hands-on experience of mechanical shop within the automotive, heavy truck or industrial sectors
• High school diploma or equivalent is required
• Previous manual lathe and welding experience is required
• Ability to accurately use measuring tools (Vernier caliper, dial indicator & tape measure) 
• Capable of performing basic mathematical calculations including fractions
• Capacity to read & understand work orders, task procedures and follow technical instructions
• Strong problem solving skills
• Ability to work in a team environment
• Strong organizational skills with ability to meet deadlines
• Confident and positive demeanor 

For the Right Candidate, We Offer:

• Competitive Wages and remuneration package
• Career Advancement Opportunities
• Rewarding team environment
• Employee recognition program
• On-site parking

Comprehensive company paid benefits for employees and eligible dependents including:

• Health and Extended Health (Paramedical Services Coverage)
• Dental Care Benefits
• Vision Care Benefits
• Life Insurance
• Disability Benefits
• International Travel Insurance

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, job reference number Req #209, and cover letter) through the below-mentioned details

By email
[email protected]

By mail
14713 116 Avenue NW
Edmonton, AB
T5M 3E8

Be prepared for the screening questions. Include answering the following questions while applying:

• Are you available for shift or on-call work?
• Do you have previous experience in this field of employment?
• What is your current field of study?

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience of 1 to less than 2 years
Computer and technology knowledge: MS Office, MS Outlook and MS Windows

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to establish work priorities, ensure procedures are followed, and oversee office administrative procedures, including resolving conflict situations and overseeing payroll administration
• The candidates should be able to carry out administrative activities, coordinate office services, assemble data, prepare reports and correspondence, and perform data entry
• The candidates should be able to administer policies and procedures related to records release under government access to information and privacy legislation, and oversee and coordinate office administrative procedures

Benefits:

• The candidates will get free parking

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 to less than 2 years

Location: 253 Woodstock Rd Fredericton, NB E3B 2H6
Shifts: Day, Evening, Weekend, Shift, Morning
Work setting: Restaurant

Physical Requirements:

• The candidates should be comfortable working in a fast-paced environment and adaptable to a combination of sitting, standing, and walking
• The candidates should be able to stand for extended periods as needed and adept at walking as part of their job responsibilities

Other Requirements:

• • The candidates should have a strong focus on client satisfaction and possess efficient interpersonal skills

• The candidates should demonstrate excellent oral communication abilities and exhibit flexibility in adapting to various situations
• The candidates should show initiative in taking proactive steps to address challenges, be organized in their approach to work, and be effective team players

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to inspect dining rooms and other food and beverage serving areas, address customers’ complaints or concerns, and answer customers’ questions regarding menu items and preparation methods
• The candidates should be able to assist clients/guests with special needs, attend to seating arrangements for large groups, and greet customers
• The candidates should be able to perform opening and closing activities, receive customers’ reservations and assign tables, and receive payments from customers

Benefits:

• The candidates will get dental plan and health care plan

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

In person
253 Woodstock Rd
Fredericton, NB
E3B 2H6
Between 11:00 a.m. and 04:00 p.m.

The Supervisor, Customer Care is responsible for overseeing day to day customer care in a call centre environment with a focus on daily targets and deliverables, as well as team leadership.

How You’ll Help

• Development of a strong customer focused team, including training, coaching, supporting, and performance development, promoting a positive, open culture and working environment
• Monitoring daily productivity targets and working with staff to make improvements where required. 
• Works with and supports Customer Care Representatives to resolve customer concerns and issues, which may involve collaborating across Company departments and communicating with internal and external stakeholders
• Identify recurring issues and work with the team and managers to implement corrective actions and process improvements
• Other related duties as may be required

Your Skills & Experience: 

• Post-secondary education in Business Administration or other relevant field preferred
• Customer service and/or leadership training is a strong asset
• Minimum of 2 years’ experience in a customer service field, preferably in a call centre environment. 
• Experience in transportation is a strong asset
• Strong leadership skills, including the ability to motivate and engage a team to meet departmental targets
• Exceptional customer service focus and relationship building skills
• Must be proficient in MS Outlook, Excel & Word; AS400 – an asset; must possess the aptitude for learning new programs
• Excellent communication skills including the ability to relay information (verbal and written) between several parties 
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to work independently and to collaborate with others to meet customer expectations
• English language skills required
• French language skills a strong asset
• Responsible for the performance and development of a team of Customer Care Representatives (12-15)
• Normally 40 hours per week, Monday to Friday; may be required to work different or additional hours from time to time

The Technician IV (Roving)– Electrician holds a valid Certificate of Qualification issued by the province in which the work is performed and who has passed any examination which may be required. This role is responsible for operating facility systems; performing preventative and corrective maintenance, routine and on-demand services on facility mechanical and electrical equipment and systems for the assigned facility within the limits of company policy and trade certification. The Technician IV is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

At this position level:

• Operates facility systems
• Performs preventative and corrective maintenance on facility mechanical and electrical equipment and systems
• Valid drivers’ license is required - company vehicle will be provided 
• Trade certification or license of the following - required:
  • Journeyman level Electrical license

KEY DUTIES & RESPONSIBILITIES

Subject to legislative licensing requirements and company policy:

• Performs work in accordance to established processes and practices
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection
• Performs regular facility, facility mechanical and electrical equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides recommendations for enhancement and repair.
• Monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and system monitoring and inspection
• Maintains, troubleshoots and repairs mechanical and electrical building systems and equipment within the limits of company policy and trade certification and oversees service providers.
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on  facility mechanical and electrical equipment and systems  within the limits of company policy and trade certification
• Manages work order life cycle progressing the work form dispatched through to complete and records resolution data within service maintenance management database.  Ensures work completed meets quality, contract response and all other requirements
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.  Initiates documents to obtain formal approval of work required.
• Assists in the implementation of preventative maintenance (PM) program.  Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
• Participates in facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required 
• Submits all expenditures on a timely basis  
• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.
• Other duties as assigned

Work Requirements

• Must be available for on-call/standby and emergency call-outs as they arise. Regular shift would be Monday - Friday 8am - 4:30pm
• Must strictly adhere to Health and Safety policies and processes including wearing required Personal Protective Equipment (PPE)

KNOWLEDGE & SKILLS

• 3-5 years of facility operations and maintenance work experience
• High school diploma plus trades training and certification or licensing
• Advanced ability to adhere and to properly execute processes and practices relating to facility operations and maintenance
• Advanced ability to maintain and repair mechanical and electrical building systems and equipment within the limits of certifications and policies
• Advanced troubleshooting and resolution skills in order to determine and resolve building mechanical and electrical equipment and system issues
• Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards
• Possesses a strong environmental, health and safety mindset.  Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification

In addition:

• Must be capable of obtaining appropriate  security clearance where required
• Valid drivers’ license is required - company vehicle will be provided 
• Demonstrates an interest in completing, working towards or completed one or more of the following - preferred:
• Building Systems Maintenance Certificate (SMC) Systems Maintenance Administrator (SMA) Systems Maintenance Technician (SMT)

Licenses and/or Professional Accreditation

Trade certification or license in one or more of the following - required:

• Journeyman level Refrigeration license.  Gasfitter I or II license in addition to a refrigeration license
• Journeyman level Electrical license