1577 Jobs Found
Customer Service Agent Full-time Job
Customer Service OttawaJob Details
Application Close: 31/10/2024
This list will be used to staff current and ongoing requirements for up to one year from the closing date of this competition.
JOB SUMMARY
The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City.
You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.
You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.
EDUCATION AND EXPERIENCE
Completion of Grade 12
Post-secondary education and/or training related to Customer Service is an asset
Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations
KNOWLEDGE
- Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
- Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS, etc.
- Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
- Knowledge of City of Ottawa organizational structure, services and personnel is an asset
COMPETENCIES, SKILLS AND ABILITIES
- Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
- Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
- Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
- Organize, multi-task and prioritize work
- Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
- Work independently and in a team setting
- Possess an excellent attendance record
- Punctual, reliable and dependable
- Flexible and adaptable to deal with varying situations
- Strong listening/comprehension skills
- Strong organizational skills
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading. English: oral, reading, writing. Candidates must meet language requirement for position upon hire.
- The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Driver’s License Requirement: This position requires the successful candidate to use their own transportation.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Customer Service Agent
City Of Ottawa
Ottawa - 47kmCustomer Service Full-time
61,663.42 - 72,157.54
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Maintenance Helper Part-time Job
Maintenance & Repair OttawaJob Details
Application Close: 05/12/2024
JOB SUMMARY
The mandate of Facility Operations is to operate and maintain all City facilities and City-managed buildings, which represents approximately 900 buildings and includes police, fire, libraries, child care, paramedic posts, recreation, culture, public works, City Hall and other administrative buildings, long-term care facilities, and facility outdoor property. The Facility Operations units deliver facility management and maintenance services within assigned geographic and/or specialty areas.
You are responsible for performing duties associated with the operation and maintenance of all City facilities including but not limited to; minor maintenance and carpentry tasks, painting, grounds maintenance, snow removal, basic repair duties for facilities equipment and general housekeeping tasks while maintaining a high standard of cleanliness and customer service. You may be responsible to work rotational shifts including days, evenings and weekends.
EDUCATION AND EXPERIENCE
Completion of Grade 10
Up to one month of related experience
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- General facility cleanliness and safe work practices
- Cleaning chemicals and disinfectants and safe application/procedures
- Effective cleaning techniques
- WHMIS
- Customer Service principles
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
- Able to communicate effectively with the general public and staff
- Able to work effectively in a team environment
- Good interpersonal and customer service skills
- Polite and punctual
- Possess the physical capability to perform the ongoing duties of the position
- Prepared to work flexible hours including evenings and weekends
- Presentable to the public
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Maintenance Helper
City Of Ottawa
Ottawa - 47kmMaintenance & Repair Part-time
22.84 - 26.72
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Billing Analyst I Full-time Job
Financial Services OttawaJob Details
This role, part of Finance Assurance and Operations is dedicated to timely and accurate customer billing. The Billing Analyst supports the company sales and administration department through assisting with contracts and billings of all customers. Proactively identifying billing issues before they adversely impact clients and professionally reacting to internal/external customer queries. As a Billing Analyst your primary responsibility will be the verification of billing data for billing cycles, analysis of various customer information, contracts, customer adjustments, calculations, and billing reconciliation.
What you’ll do
- The Billing Analyst supports the company sales and administration department through assisting with contracts and billings of all customers
- In conjunction with the Manager - Revenue Assurance, manage the Centralized Customer Contract Management for all divisions/locations
- Responsible for Centralized Recurring Billing for all divisions/locations
- Responsible for Centralized Project Billing for all divisions/locations
- In conjunction with the Director, Procurement and Billing, bill for all Centralized Month End Service for all divisions/locations; Manager - Revenue Assurance
- Email invoices to customers and/or Entering Invoices into Customer Portals for Payment
- Respond to Customer Invoice Inquiries
- Create Professional Services Projects in NetSuite
- In conjunction with the Manager - Revenue Assurance, bill customers for third party contractor work
- In conjunction with the Manager - Revenue Assurance, bill for all Centralized Month End Service for all divisions/locations
- Email invoices to customers and/or Entering Invoices into Customer Portals for Payment
- Respond to Customer Invoice Inquiries
- Create Professional Services Projects in NetSuite
- In conjunction with the Manager - Revenue Assurance, bill customers for third party contractor work
- Other duties as assigned by the Manager - Revenue Assurance
Qualifications
What you bring
- College diploma in a relevant discipline
- Ability to follow procedures and processes
- Maintain confidentiality related to financial information
- Excellent interpersonal skills
- Effective verbal, listening written communication skills
- Attention to detail and high level of accuracy
- Effective organization skills
- Computer skills including the ability to operate a CRM and Microsoft applications
Great-to-haves
- Knowledge of applicable billing systems: (eg. Netsuite, SAP, SIMS, Salesforce, ServiceNow)
- Advanced MS Excel, Google Sheets knowledge
- Customer service experience
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
Billing Analyst I
TELUS International Inc
Ottawa - 47kmFinancial Services Full-time
46,000 - 68,000
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Bilingual - Field service technician Full-time Job
Maintenance & Repair MontréalJob Details
Your role as a Telematics Technology specialist is to enhance the customer experience with best-in-class telematics solutions by completing field installation & troubleshooting. You will work closely with our technicians and dispatchers and liaise with clients in person, by telephone, and email, and use on-site and remote utilities to resolve installation issues. You will frequently collaborate with the team of software and hardware engineers, project managers and technical support specialists to ensure the successful delivery of new installations including documentation readiness and technicians training.
Excellent communication and organization skills are a must for this position.The ideal candidate should be passionate about technology and delivering exceptional customer service.
Here’s how:
This is what you can look forward to in a typical week or month:
- Perform complex installations of telematics systems in various types of vehicles, including vehicles with intricate wiring systems or specialized equipment. This may involve customizing installation approaches based on vehicle models or client requirements
- Ensure high-quality installations by conducting thorough quality checks and inspections post-installation. Verify proper wiring connections, device functionality, GPS signal reception, and data transmission to backend systems. Develop and implement quality assurance protocols for installation procedures
- Develop and maintain installation best practices, including installation, test, and troubleshooting documentation for our data collection devices
- Lead troubleshooting efforts for challenging installation or operational issues. Utilize advanced diagnostic tools and techniques to identify root causes of problems and implement effective solutions. Provide guidance and support to junior technicians in troubleshooting activities
- Develop and deliver training through a ‘TELUS Certified Technician’ program for partner installation companies, ensuring our partners maintain our high standards of workmanship, installation quality and client service while complying with all relevant local laws and safety standards
- Collaborate with the engineering teams to launch new products by providing field QA testing, development of installation, test, and troubleshooting documentation, and integration into training programs for our clients and installation partners
Qualifications
You're the missing piece of the puzzle
You are likely in a similar Telematics Technology specialist position today and have many of the traits, skills and experience points below:
- You have a minimum of eight (8) years of hands-on experience in installing and troubleshooting telematics systems in a wide variety of vehicles including snowplows, graders, loaders, emergency, utility and light duty vehicles
- Proficiency in vehicle electrical systems (12 and 24 DC circuits) Including: wiring diagrams, diagnostic tools, CAN bus networks, chassis grounding, wire routing techniques, proper electrical connections and fusing, protection of exposed wires and cables and antenna placement
- Basic knowledge of commercial electrical systems (120 and 240 AC circuits)
- Proven ability to troubleshoot complex technical issues related to hardware, software, and network connectivity
- Analytical mindset to identify root causes of problems and implement effective solutions
- Knowledge of safety protocols, industry regulations (e.g., automotive standards, telecommunications standards), and best practices for workplace safety during installations
- Adherence to company policies, procedures, and quality assurance guidelines
- Ability to explain technical concepts to non-technical stakeholders and provide recommendations for optimizing telematics solutions based on customer needs
- Commitment to delivering high-quality service and ensuring customer satisfaction during installations and support interactions
- Adherence to company policies, procedures, and quality assurance guidelines
- Have strong leadership, interpersonal and relationship-building skills
- Are comfortable working on multiple projects at the same time
- Advanced technical certifications or relevant vocational training in automotive electronics, electrical engineering, telecommunications, or related fields are highly beneficial
Great-to-haves
We are especially excited to connect with people who have experience with any of the following:
- Bilingual; proficient in verbal and written French/English
- Experience with technical writing of installation user guides
- Experience with development and delivery of training programs
- Prior experience with ticket management software
- Experience with Fleet Management and/or the automotive industry
- Location: Montreal, Quebec City
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
Bilingual - Field service technician
TELUS International Inc
Montréal - 204.51kmMaintenance & Repair Full-time
63,000 - 95,000
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Bus Operator Full-time Job
Transportation & Logistics OttawaJob Details
Salary Information: Training rate is 50% of full-time Bus Operator wage rate ($17.178/hr) (2024 Rates of Pay)
Note: Rates of pay after successful completion of training are as follows:
- 1st - 8th month - 85% of Bus Operator rate ($29.203/hr)
- 9th - 16th month - 90% of Bus Operator rate ($30.920/hr)
- 17th - 24th month - 95% of Bus Operator rate ($32.638/hr)
- After 24 months - Full Bus Operator rate ($34.356/hr) (2024 Rates of Pay)
Location: Transit Service, 1500 St.Laurent
City: Ottawa, ON
Job Category: Bus Operator; Transportation
Application Close: 31/10/2024
JOB SUMMARY
Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Bus and Para Transit Operations team provides safe, reliable, efficient, effective, on time, courteous and cost-effective rapid transit service to a growing and diverse City of Ottawa.
You operate City of Ottawa buses in accordance with the Highway Traffic Act and corporate policy. You also promote a customer service mindset when interacting with the general public and provide a safe, comfortable, efficient and reliable transportation service.
Bus Operators who temporarily work in the roles of Operator/Bilingual Sightseeing and Charter Sightseeing and Operator/Platform Instructor will be paid the appropriate rate or differential for the time that this work is performed.
EDUCATION AND EXPERIENCE
Completion of Grade 12.
Minimum of 5 years of driving experience with a clean driving record free of demerit points and including ideally a minimum 3 years of relevant customer service experience including direct contact with the public and dealing with a diverse population.
Public Urban transit experience is an asset
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- City of Ottawa landmarks and locations
Desirable Qualifications:
- Knowledge of transit fares and pass structure
- Knowledge of the Highway Traffic Act
- Knowledge of/experience using portable communications technologies, such as 2-way radio
COMPETENCIES, SKILLS AND ABILITIES
- Able to adapt/react to changes in operating conditions/environment
- Able to operate in a highly diverse cultural community
- Attentive to detail and able to adhere to specific detailed procedures
- Persuasive and tactful with excellent interpersonal and oral communication skills
- Possess good written communication skills
- Basic understanding of and ability to use computers
- Able to multi-task, solve problems and make decisions
- Able to remain calm in stressful situations
- Able to exercise sound judgement
- Able to work with minimum direct supervision and in a team environment
- Ability to use a radio and microphone and to communicate effectively
- Ability to call out stops as per the CTA directive
- Ability to read and understand trip dockets
- Ability to operate a bus in high-density traffic in the downtown core
- Ability to react and deal with emergency situations as they arise
- Ability to talk to and assist passengers while safely operating a bus
- Able to project a positive and professional image at all times, through personal appearance and conduct
- Able to act independently
- Able to communicate clearly in writing, in person, and by using corporate communications technologies, such as 2-way radio, etc.
- Able to deliver excellent customer service at all times and to deal with all situations in a professional manner by remaining calm and self-controlled when dealing with difficult situations, and co-operating with Transit Supervisors and other City of Ottawa personnel to meet customers’ transit needs
- Available and able to work overtime, and work a variety of scheduled shifts including split shifts, weekends, evenings and holidays, as per the collective agreement
Applicants must be able to meet the physical requirements of the job including, but not limited to, performing the following tasks, which are repetitive and constant during a normal shift as a Bus Operator:
- Ability to sit for long periods of time in the driver’s seat while wearing a seat belt
- Ability to bend, twist body and to manipulate controls independently or simultaneously at any given time, while wearing a seatbelt in the driver’s seat
- Ability to “reach over-head” with both arms to manipulate controls
- Constant twisting and neck rotation of different ranges to check mirrors, bus passes, etc.
- Ability to perform required MTO pre-trip inspection, which involves walking, bending, squatting, climbing, reaching, twisting body in many different positions
- Medium duty lifting while assisting customers with special needs
- Constant gripping, pulling and pushing to manipulate control (steering controls, control valves, etc.)
- Bending, stooping, crouching and twisting in order to keep stairway clear of ice and snow build-up
- Ability to manipulate dual foot controls independently or simultaneously at any given time
WHAT YOU NEED TO KNOW
- Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
- Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Driver’s License Requirement: A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with 0 demerit points accumulated to the City of Ottawa’s satisfaction.
- Must be able to work shifts, weekends and statutory holidays at a variety of locations.; Additional vacancies may occur during the competition process
-
Must be able to pass the Ministry of Transportation of Ontario (MTO) medical exam required to obtain a class "C" license prior to hire.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Bus Operator
City Of Ottawa
Ottawa - 47kmTransportation & Logistics Full-time
17.18
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Registered Nurse, LTC Full-time Job
Medical & Healthcare OttawaJob Details
Application Close: 08/10/2024
JOB SUMMARY
The mandate of Long Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each Home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.
You are responsible for the delivery of quality, holistic, resident care through the administration and supervision of the Nursing Program and staff in a designated area, with an emphasis on resident safety and engagement.
EDUCATION AND EXPERIENCE
Completion of 4 year university degree in Nursing (BScN)
Minimum of 1 to 2 years of related experience, preferably in a geriatric-gerontology or long term care setting
Post-basic preparation in gerontology is desirable
Membership in Registered Nurses Association of Ontario (RNAO) is desirable
Canadian Gerontological Certification from Canadian Nurses’ Association is desirable
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Scope and purpose of gerontological nursing and functions/activities related to the nursing process
- Age related changes
- Ethical dilemmas and considerations
- Management of common chronic problems
- Specific needs of the older person and of cognitively impaired older person:
- Basic physiological needs (nutrition, elimination, hygiene, skin integrity, sleep & rest, sensory perception)
- Dementia care
- Safety and security needs
- Challenging behaviours
- Basic psychosocial needs (self-esteem, actualization, advocacy, support network, relationships with families)
- Infection control guidelines for RN’s and RPN’s
- Nursing documentation standards including Resident Assessment Instrument RAI-MDS
- Principles of rehabilitation and activation in care of the older persons or adults requiring long term care
- Pharmacology and medication use
- Medication administration standards
- Nursing goals: promotion, prevention, maintenance, rehabilitation, palliation
- Transfer and positioning techniques of persons requiring long term care
- Basic knowledge of applicable legislation and regulations such as: Regulated Health Professions Act, Health Care Consent Act, Nursing Act, Mental Health Act, Professional Misconduct and Controlled Act, Professional standards, Code of Ethics
- Principles of verbal and non-verbal communication
- Labour relations and collective agreements.
- Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.
COMPETENCIES, SKILLS AND ABILITIES
Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City's culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody, and demonstrate these core behaviours.
Review the Core Behaviours.
Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization.
Review the Leadership Competencies.
WHAT YOU NEED TO KNOW
- Language Requirement: Various Language Requirements
- Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Registered Nurse, LTC
City Of Ottawa
Ottawa - 47kmMedical & Healthcare Full-time
46.07 - 56.06
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Program Coordinator Full-time Job
Administrative Jobs OshawaJob Details
Reporting to the Supervisor, Business Planning and Communications or designate, the position coordinates the delivery of arts, music and drama, and other cultural programs at the Arts Resource Centre and other recreational facilities.
Responsibilities:
- Developing and coordinating Arts, Music, Drama and other cultural programs
- Providing supervision and coordination of part-time staff
- Assisting in implementing City of Oshawa community special events
- Providing excellent customer service and support towards community groups
- Assisting in the development of operational budget and assisting in managing approved budget
- Supporting the development of policies and procedures to support arts, culture and heritage program development
- Providing administration and front desk support; and providing supervision of facility and working with Operations staff
- Support and demonstrate the City of Oshawa core values of Authenticity, Courage and Trust
Requirements:
- Demonstrated knowledge and skills normally associated with the completion of a two (2) year college diploma in Recreation and Leisure Studies, Visual and Creative Arts, or related field plus two (2) years’ experience in the Arts, Culture and Heritage programming field, with at least one (1) year of those years being municipal experience
- Knowledge of policies, issues and trends related to arts program development and best practices
- Knowledge of municipal government practices and procedures
- Training and skills in Program Development, Risk Management, Health and Safety, Community Development, and Project Management
- Knowledge of children, youth and adult educational practices, approaches and strategies in instruction, pedagogy, program planning and behavioural management
- Excellent written and verbal communication and interpersonal and customer service skills to deal effectively with volunteers, the general public and staff
- Established skills and experience using PC equipment, related software (i.e. Microsoft Office Suite) and IntelliManager or other registration software
- Ability to work independently and possess personal qualities of tact, diplomacy and patience
- Hold a valid Standard First Aid with CPR-C certificate
- Possession and maintenance of a valid unrestricted Ontario Driver's License, minimum Class "G"
Please be advised that position location as noted is at the time of posting and is subject to change, as required due to operational needs.
Program Coordinator
City Of Oshawa
Oshawa - 253.95kmAdministrative Jobs Full-time
37.72 - 41.91
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Officer, Human Resources Information Systems (HRIS) Temporary Job
Human Resources OttawaJob Details
Application Close: 10/10/2024
JOB SUMMARY
The HR Employee Experience, Strategy and Solutions Branch is responsible for driving technological change, leading the adoption of new technology solutions and maximizing existing technology that supports HR automated processes across the organization, including SAP, E-Recruitment, Onboarding. The branch maintains, administers and supports HR systems and processes to ensure efficient and reliable access to people information and analytics and produces reports and data analytics that is used to inform decision making for Managers, Senior Leaders, City Manager and Council.
You are responsible for serving as a functional source of expertise in SAP position, organization, jobs, Fiori and FTE management. You verify and process a variety of HR transactions into SAP-HR (creates, changes, delimits) on job, position, Fiori and organization transactions and employee personal data updates for City departments as well as for Ottawa Police Services and the Ottawa Public Library. You research and analyse a range of subject matter through SAP generated reports, to support the integrity of the information in SAP.
You also compile data, maintain statistics, maintain project files and are a point of contact providing expert advice and guidance to the staff of Human Resources, in the area of SAP-OPM maintenance. In addition, you respond to day-to-day inquiries related to the functions of OPM and monitor trends in errors and recommend corrective action.
EDUCATION AND EXPERIENCE
Completion of 2 year college diploma in business, human resources, or a related field.
Minimum of 5 years of experience working with HR information or corporate reporting systems is required
KNOWLEDGE
- Statistical analysis techniques
- Database and records management practices
- General HR policies, practices and guidelines
- Analysis and problem-solving techniques
- Record keeping, filing and general office procedures
- Information verification techniques
- Microsoft Office applications such as Word and Excel
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
Desirable Qualifications:
- Oral fluency, reading and writing ability in French is considered an asset
- Experience or knowledge in the following systems is considered an asset: SAP-HR, SAP-PAY, SAP Success Factors, Parklane Systems, Microsoft Power BI
- Knowledge of JE principles and FTE analysis is considered an asset
COMPETENCIES, SKILLS AND ABILITIES
- Able to work independently and collaboratively with all staff as part of a team
- Compile, organize, analyze and summarize data and information accurately and efficiently, applying policies and procedures
- Possess excellent organization and time management skills and techniques: ability to plan, take initiative, organize and carry out work assignments, manage multiple and competing tasks simultaneously, and prioritize work to meet deadlines
- Communicate effectively and tactfully with all levels of the organization, both verbally and in writing; write clear and concise correspondence
- Apply strict attention to detail and accuracy in the maintenance of records: ability to balance spreadsheets and produce statistical reports
- Conduct research to investigate and solve problems in support of management and staff information needs, as well as project implementation
- Customer service oriented: ability to prioritize the client experience – seeking to gain understanding, assisting in problem solving, providing options/solutions
- High level of discretion in dealing with sensitive/confidential issues
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- You may initially be paid 95% of your starting rate of pay, in accordance with the terms and conditions.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Officer, Human Resources Information Systems (HRIS)
City Of Ottawa
Ottawa - 47kmHuman Resources Temporary
66,686.62 - 78,027.04
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Registered Practical Nurse, LTC Full-time Job
Medical & Healthcare OttawaJob Details
Application Close: 31/10/2024
The Community and Social Services Department is committed to an equitable and inclusive hiring process and supports a workforce that reflects the diverse population of Ottawa. In addition to meeting the operation requirements of the position, valued assets include:
- lived experience and identity as a member of Indigenous, Black and/or People of Colour communities and/or as a Person with Disabilities, or member of other equity groups
- experience working with diverse communities or groups historically facing the greatest systemic and structural barriers
- knowledge of social welfare systems, community demographics and the related social economic realities of diverse groups
- demonstrated understanding of the value of diversity and inclusion in the workplace
- ability to apply an equity and inclusion lens to customer service and to internal decision-making processes
- the ability to communicate in a language other than French or English
JOB SUMMARY
Resident Care is responsible for the planning, coordinated development, management and implementation of long term care home nursing and personal care activities, programs, services and initiatives to the residents of a municipal long term care facility.
In collaboration with the multi-disciplinary team, you provide nursing and personal care to residents, with an emphasis on resident safety and engagement.
EDUCATION AND EXPERIENCE
Completion of 2 year community college Registered Practical Nurse diploma
Minimum of 6 months of related experience, preferably in a geriatric-gerontology or long-term care setting
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Basic knowledge of applicable legislation and regulations such as: Regulated Health Professions Act, Health Care Consent Act, Nursing Act, Mental Health Act, Professional Misconduct and Controlled Act, professional standards, Code of Ethics, practice expectations
- Infection control guidelines
- Medication administration standards
- Nursing documentation standards
- Principles of verbal and non-verbal communication
- Transfer and positioning techniques for persons requiring long term care
- General knowledge of computer software applications including word processing and mail applications (e.g.: Word, Outlook)
- Must possess the training, experience and knowledge to organize the work and its performance
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
- Function as an effective team member
- Provide quality care using the knowledge, skills, judgement and attitudes needed to practice safely
- Administer medications and perform nursing care procedures safely
- Identify and report changes in resident condition or needs through observation of physical and mental condition/behaviour
- Coordinate care activities of Unregulated Health Care Providers (Health Care Aides) in an effective manner that promotes quality resident care
- Organize and prioritize workload
- Maintain confidentiality and its application to resident records
- Manage time effectively
- Strong organization skills
- Excellent interpersonal & communication skills
- Tact, initiative, good judgement
- Reliable, adaptable, patient, discrete, flexible
- Competence in medication administration
- Demonstrates respect for resident choice, privacy and confidentiality
- Adaptable to change
- Meets the physical demands of the job
WHAT YOU NEED TO KNOW
- Language Requirement: Various Language Requirements
- Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Registered Practical Nurse, LTC
City Of Ottawa
Ottawa - 47kmMedical & Healthcare Full-time
33.88 - 39.65
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Industrial Millwright/Operator Full-time Job
Maintenance & Repair OttawaJob Details
Application Close: 09/10/2024
JOB SUMMARY
The mandate of Water Services is to provide treatment and distribution of a sustainable supply of high-quality drinking water and is committed to protecting the environment by collecting and treating wastewater for the health and prosperity of Ottawa.
You are responsible for planned, unplanned and emergency inspection, testing, installation, maintenance, troubleshooting and/or repair of process mechanical systems and equipment within Water Services’ water treatment, supply and storage facilities (including the Water Purification Plants, pumping stations, reservoirs, elevated tanks, metering facilities and well treatment systems) or wastewater treatment and collection facilities (including Wastewater treatment plant, remote pumping stations, odour control facilities, regulators, lagoons, valve chambers, storage tanks).
These duties are carried out in an industrial, production, regulated and quality focused environment and, as such, must be completed in consideration of and in close coordination with other engineering, skilled trade and maintenance staff in the Branch.
As a licensed water treatment, wastewater treatment and/or wastewater collection system operator, you are also responsible for operating various pieces of process equipment (in Drinking Water this spans water treatment, distribution and supply process equipment and in Wastewater this spans wastewater treatment and collection process equipment) and/or adjusting various water or wastewater treatment system process parameters, after prior consultation with and in close coordination with other licensed operating staff in the Branch.
Note these systems and equipment include, but are not limited to: process chemical feed, metering, piping and storage systems (e.g. sulphuric acid, sodium hypochlorite, aluminium sulphate, sodium silicate, sodium bisulphite, sodium hydroxide, potassium permanganate, hydrofluorosilicic acid, aqueous ammonia, etc.), raw water, treated drinking water, effluent water and sanitary sewage screening, processing, metering, piping, pumping and valve systems (fractional horsepower to several thousand horsepower, 6mm to 2450m dia or 4500mm x 3600mm), sludge collection, transfer and mixing systems, pressure and flow control valves, crane, rigging and hoisting systems (up to 5 tons), pumps, blowers, motors, engines, compressors, vacuum systems, gear boxes, clutches, turbines and centrifuges (fractional horsepower to several thousand horsepower). The equipment may or may not be drained, evacuated or energized, during the work, and is located in a variety of locations including chemical feed and storage areas, electrical equipment rooms, machine rooms, generator rooms, pump rooms, valve rooms and chambers, confined spaces, elevated tanks, above and below grade chambers, tanks and reservoirs, outdoor power substations, office areas, etc.
EDUCATION AND EXPERIENCE
Completion of Industrial Millwright apprenticeship program of 8000 hours
Minimum of 5 years of experience as a licensed Industrial Millwright in a combination of both process-dependant industries and construction services including demonstrated experience in the maintenance, troubleshooting and repair of industrial and process mechanical equipment and the installation, construction and commissioning of process mechanical and chemical feed systems.
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Canadian Building Code
- Ontario Plumbing Code
- Relevant Ontario Ministry of the Environment and Climate Change (MOECC) acts, regulations, standards and guidelines
- Relevant Ontario Ministry of the Labour (MOL) acts, regulations, standards and guidelines
- Branch, Departmental, Unit and Section roles and responsibilities
- Relevant City, Branch, Departmental, Unit and Section procedures, policies, manuals and processes
- City Purchasing Bylaw and policies as related to authorized purchases and responsibilities
- CVOR Vehicle Requirements, as identified by the Province
- Metal pipe, tube and plate heating, forming, cutting, welding, soldering, brazing and jointing tools, methods and techniques
- No-metal pipe and tube bending, forming, cutting, fusing, bonding and jointing tools, methods and techniques
- Installation, inspection, testing, maintenance and repair methods and procedures for small to large (fractional to several thousand horsepower) process mechanical equipment including engines, pumps, motors, compressors, gearboxes, turbines, centrifuges, etc.
- Installation, inspection, testing, maintenance and repair methods and procedures for small to large (6mm to 2450m diameter and 4500mm x 3600mm) process piping, jointing and valve systems, etc.
- Precision measurement, vibration and alignment techniques and equipment
- Math concepts applicable to the trade
- Working knowledge of electrical, electronic and instrumentation equipment, materials and maintenance procedures
- Computer system applications pertinent to water and wastewater treatment and collection facilities including SCADA Systems and Maintenance Management Systems
- MS Office and Outlook
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
- Knowledge of TSSA rules & regulations
- Knowledge of operational, monitoring and control functions associated with drinking water treatment and water pumping/storage processes, or wastewater treatment and collection processes is desirable
COMPETENCIES, SKILLS AND ABILITIES
- Work effectively, with others and independently
- Communicate clearly and concisely, both orally and in writing, including completing technical, test and other reports or forms
- Perform trade related preventive and corrective maintenance procedures
- Able to operate small and large equipment (e.g. Person Lifts, Zoom Boom, Manitou, Forklift etc.)
- Analyze, identify, prioritize and solve problems quickly and effectively
- Use a wide range of hand tools, heating, cutting and welding tools, machine shop tools, measurement tools and testing equipment
- Make precise and accurate measurements layouts
- Accurately read, interpret and mark-up technical drawings
- Clearly sketch mechanical schematics and installations
- Understand and effectively utilize new information for problem-solving and decision-making
- Good organizational skills
- Readily establish effective interpersonal relationships
- Alertness, dependability, punctuality
- Work well under pressure
- Shows initiative, strong judgement and a high degree of reliability
- Physical ability to perform assigned tasks, including climbing ladders, scaffolds and elevated tanks, entering confined spaces
- Willingness to work outside of normal hours
- Utilize appropriate or specialized PPE and safety equipment such as SCBA, rescue equipment, personal gas monitors and fall protection
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Industrial Millwright/Operator
City Of Ottawa
Ottawa - 47kmMaintenance & Repair Full-time
81,960.32 - 95,896.32
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Admin Assistant Full-time Job
Administrative Jobs LavalJob Details
This position enters data for shipments. This position communicates effectively, solves intermediate level problems, assists with basic research, and demonstrates time management skills. This position performs various other tasks as assigned.
Responsibilities:
Preparing docs for Customs
Contacting Cnee & Shpr for missing info
Documents submitted for customs may include Personal Effects, Voluntaries, Rejects, Y-50s and others.
Qualifications:
Bilingual English and French.
High School Diploma, GED, or International equivalent
Minimum of six months' office support experience - Preferred
Effective oral/written communication, problem solving, basic research, and time management skills
Proficiency in Microsoft Office (Word, Excel, and Outlook)
Accurate and rapid data entry
UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.
Admin Assistant
UPS
Laval - 198.31kmAdministrative Jobs Full-time
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Human Resources Specialist Full-time Job
Human Resources OttawaJob Details
The HR Geo Services Specialist role is responsible for providing HR support to the geographies within their scope of responsibility. These roles deliver the HR services that require close physical proximity to business operations and cover one to multiple UPS locations.
Responsibilities:
-
Management of employee concerns and workplace investigations
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Inquiry management.
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Implementation of local services and programs to improve talent acquisition.
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Assist in recruitment activities - post jobs on Indeed, create Workday requisitions, flyer drops, agency visits, job fairs, recruitment contact sourcing.
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Promotion of referral program for all buildings and shifts under your scope.
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Support our external and internal customers.
Qualifications:
-
Recent graduate from Human Resources Management program or equivalent.
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Previous Human Resources experience required.
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Ability to maintain high standards of confidentiality.
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Knowledge of local employment and regulatory laws – preferred.
Skills:
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Communication Skills: Outstanding verbal and written communication abilities.
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Analytical Skills: Strong ability to analyze data and market trends.
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Project Management: Excellent organizational skills to manage multiple projects simultaneously.
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Strategic Thinking: Ability to develop and implement effective recruitment strategies.
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Interpersonal Skills: Strong relationship-building abilities to work effectively with internal teams and external partners.
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Tech Proficiency: Familiarity with HR software like Workday and recruitment tools.
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Problem-Solving: Creative and resourceful in finding solutions to talent acquisition challenges.
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Cultural Awareness: Understanding of diverse cultures and employment markets across Ontario.
Benefits:
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Extended Health & Dental benefits for employee and family: Effective 1st of the month following 3 months of service.
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2 weeks’ paid vacation after 1 year of service (3 weeks after 5 years, 4 weeks after 10 years, 5 weeks after 20 years, 6 weeks after 25 years).
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5 personal days.
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Weekly payments/direct deposit – every Friday.
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UPS stock at a discounted rate.
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Defined Contribution Pension Plan with a Company match.
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Education Assistance.
Other:
- The selected candidate must be able to travel between centres
Human Resources Specialist
UPS
Ottawa - 47kmHuman Resources Full-time
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