The Dock Planner is responsible for coordinating activities within terminal dock operations to provide support to the Dock Supervisor and Operations Manager as well as monitor the P&D plans and ensure on-timely service of freight delivery.

How You’ll Help

• Assist in monitoring the P&D plans created by the P&D Planners.
• Assignment of equipment to fulfill the P&D plans.
• Update TMS door board and ensure trailers stating 100%.
• Monitor freight plans and freight flow
• Ensure freight delivery is servicing on time, monitor appointments, and ensure appointments are flowing to the P&D plans.
• Collaborate with P&D Planners on planning and removing freight that cannot be serviced.
• Support Managers and Supervisors on real time coding of service failures.
• Support supervisors and managers on the creation of TRIPS beyond outbound plans.
• Monitor outbound and transfer freight to ensure all freight moves smoothly each night.
• Other related duties may be required.

Your Skills & Experience: 

• Minimum of secondary education
• Post-secondary education in Business Administration, Transportation/Logistics or related field, an asset
• A suitable combination of education and experience may be considered
• Previous Transportation or Dispatch experience is required.
• Minimum 1-2 years’ experience in a dock environment.
• A suitable combination of education and experience may be considered.
• Communication skills – advanced.
• Computer skills – accuracy, MS products, AS400, TruckMate, Connected Dock, Bringg, and web based programs.
• Demonstrated customer relationship skills.
• Able to work deadlines in high transactional environment.
• Ability to champion business needs in a collaborative manner to colleagues.
• Strong sense of urgency and ability to respond to demands in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve issues with drivers, co-workers, etc.
• Ability to work in a team environment, follow directions, and give clear instructions.
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
• Ability to work a flexible work schedule.
• Results focused. 
• Bilingual in both French & English required; spoken & written
• Able to work with little supervision
• 20% Dock environment includes close proximity to moving vehicles, equipment, and loud noise 
• 80% Dock Office environment with computer work and handling of documentation
• Extended period sitting in a work station working on a computer and on a phone

 
If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The team:

Scotiabank’s Global Network Engineering - Design & Automation team is responsible for maintaining the software and hardware standards for network, enterprise telephony and contact center technologies. Working closely with the architecture team, we are engaged in developing the platform roadmaps, participate in the Proof of Concept (POC) and responsible for the production pilot of new technologies. We provide the solution designs and work closely with all global regions to maintain common strategies and service methodologies. The team is engaged in all major projects and complex initiatives providing technical oversight and guidance to ensures all standards and patterns are followed.

The role:

Reporting to a Senior Manager, Global Network Engineering - Design & Automation, you will play a critical part in helping the team to design, deploy & support the various technologies within our Global Network.

When required, you will be a part of after-hours deployments or addressing major incidents in the evenings or weekends.

Is this role right for you?

• You are eager to work with leading edge technologies to incorporate complex network solutions, as well as work with other technology teams to contribute to an overall solution. This will include performing new network product evaluation (i.e., POC), and producing reports & recommendations independently.
• You are adept at developing network solution architecture standard documents or network technology roadmaps & seeking their respective approval(s).
• You embrace the opportunity to lead, review & consult on solutions & designs for assigned tasks; plus provide recommendations for enhancements & improvements; as well as design, test, implement and troubleshoot for large scale Infrastructure & Operations (I&O) environment.
• You are keen to act as a consultant and subject matter expert for Global Network Services, and its support teams to resolve technical deployment obstacles and improve network services.
• You take a comprehensive approach to fully understand Global Networks operation issues & customer challenges, plus advocate for their needs with cross-functional teams like architecture, application, and operation teams.
• You are prepared to mentor & coach others by transferring subject matter expertise.
• You thrive on being hands-on during mid to complex project deployments into production. This will include the support of assigned systems by acting as an internal consultant on assigned infrastructure and providing suggestions for viable solutions to systems problems of high complexity.
• You excel at publishing standards, bug reviews & best practices.
• You expect to manage vendor relationships in the best interest of Scotiabank.

Do you have the skills that will enable you to succeed in this role?

• You have strong communication (verbal/written/presentation) skills in English & the same in Spanish would be an asset.
• You can demonstrate good interpersonal skills to build relationships with internal stakeholders/partners and with external business partners/vendors.
• You have at least 5+ years of hands-on technical working experience with solutions design & planning of various network technologies at an enterprise scale.
• You can demonstrate progressive hands-on technical working experience in network environments of at least 500 network devices spanning multiple geographical locations across a country or countries.
• You have at least 8+ years of progressive hands-on technical working experience in supporting, deploying & solutioning with various Cisco, Fortinet, F5 at an enterprise level:

• Cisco® Routing & Switching (Arista Networks is nice to have)
  • Nexus N9K/N7K/N5K/N2K Solutions
  • Cisco® ISR (Integrated Services Routers), ASR (Aggregation Services Routers), Catalyst 8000 Routers
  • Catalyst N9K
  • Routing protocols: BGP, OSPF
• Cisco® Security/VPN
• Fortinet
• F5 LTM (BIG-IP® Local Traffic Manager)/GTM (BIG-IP® Global Traffic Manager™)

• You have hands on technical working experience with Cisco® Application Centric Infrastructure (Cisco ACI™) and/or VMware NSX and/or similar software defined technologies in a data centre.
• You have at least 2+ years of hands-on technical working experience, in a network related capacity, with various Public Cloud (Azure & GCP preferred) environments.
• You have at least 2+ years of hands-on technical working experience with Zscaler & SD-WAN.
• You can demonstrate a strong technical working knowledge of Cisco® ISE (Identity Services Engine) & Wireless Network.

• You can demonstrate superior problem solving and decision-making skills to resolve work issues with the ability to work under pressure in a dynamic environment.
• You possess a strong core foundation experience in fundamental network technologies and protocols.
• Completion of a post-secondary education in Computer Science, Engineering Networking Technology, or in a related technology field.

What's in it for you?

• While our focus is on finding someone to strengthen our team’s technical bench on cloud and software defined data centre technologies, we’re part of a global team with a mandate covering the entire network. As a team we can explore and work with an extensive variety of network technologies.
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We foster an environment of innovation and continuous learning.
• We care about our people, allowing them to design how they work to deliver amazing results.
• We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.

• As a part of our Hybrid Work Model, when required to be onsite, our primary office in Scarborough is:

• Renovated with a design focus on enabling collaboration through both environment and technology.
• Furnished with an onsite cafeteria that serves hot foods (breakfast & lunch), salads, sandwiches, snacks & hot/cold drinks.
• Our lounges have TV’s, fridges, microwaves, complimentary hot beverage stations & water dispensers.
• Minutes from the 401 & DVP. Free onsite & offsite employee parking. Charging stations for electric vehicles onsite.
• Accessible by TTC bus from Eglinton subway station on Line 1 or from Warden subway station on Line 2 or from Kennedy station on Lines 2/3.  When it begins to operate, the Eglinton Crosstown Light Rail Transit’s Birchmount stop is steps away.
• Kennedy GO Station on the Stouffville line & Scarborough GO Station on the Lakeshore East line, with connecting TTC buses, can get you to this worksite.

#scotiatechnology

#LI-hybrid

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

Sales Associate

What does it mean to join our Rogers Team?

At Rogers, our retail team is the heart of our success.  Our Sales Associates are outgoing and approachable team members who understand that our customers rely on technology to enhance and simplify their lives and stay connected.  We are excited to show customers how our latest products and services can help, delivering best in class customer experiences in our retail stores

As a Sales Associate, you can expect to:

• Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers

• Promote Rogers & Fido brands, including Rogers Mastercard 
• Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
• Participate in community events and outreach efforts to support local small businesses.
• Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals

What’s in it for you:

• Competitive compensation plus commissions
• One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
• Mental Health and Support benefits- 100% coverage
• Employee and Family Assistance Program benefits
• Employee discounts that can offer up to 50% off our Rogers & Fido products and services
• A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• A flexible schedule, including evenings & weekends (Min 20 hours/week)
• Career growth and development opportunities

What we’re looking for:

• You are great with people and are passionate about delivering an exceptional customer experience
• You love being part of a team and are a great collaborator
• You are excited and inspired by technology

• You meet the minimum age of majority in your province

After you apply, watch your email

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further.  Successful candidates will be required to provide consent for and pass Background Check requirements.

***In addition to your home location, succesful candidates will be required to travel to additional stores.***

Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: Unit# 7 - 1420 King Street E. (449), Courtice, ON
Travel Requirements: Up to 25%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates need experience of 1 year to less than 2 years

Physical Requirements:

• The candidate should be able to work under pressure, in fast-paced environment, maintain tight deadlines and also pay attention to detail

Other Requirements:

• The candidate should be able to work with being focused on the client and also in an organized way
• The candidate should be reliable
• The candidate should have accuracy and also efficient interpersonal skills

Responsibilities:

• The candidate should be able to assign sales workers to duties, hire and train or arrange for training of staff and also supervise and co-ordinate activities of workers
• The candidate should be able to order merchandise, authorize return of merchandise, sell merchandise and also prepare reports on sales volumes, merchandising and personnel matters
• The candidate should be able to authorize payments by cheque, establish work schedules, organize and maintain inventory and also resolve problems that arise, such as customer complaints and supply shortages

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
info.omindianbazaar@gmail.com

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted 
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs 
• Nurturing rich, long-standing relationships 
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service 
• Uncover and solve customers’ needs 
• Explain complicated concepts simply 
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 
• Demonstrate an eagerness to learn and determination to succeed 

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

• Have strong customer service skills 
• Are willing to assist in a professional, friendly and efficient manner 
• Are available to work a flexible schedule 
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice  
• Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options 
• Previous banking experience is a strong asset 

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers 
• A rewarding career path with diverse opportunities for professional development 
• An organization committed to making a difference in our communities– for you and our customers 
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development 
• A competitive compensation and benefits package 

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. 

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

BRIEF INTRODUCTION
 
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 

IS THIS ROLE RIGHT FOR YOU

In the role you will:

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 
DO YOU HAVE THE SKILLS
 

We would love to work with you if you have:

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHATS IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

The team:

Scotiabank’s Global Network Engineering - Design & Automation team is responsible for maintaining the software and hardware standards for network, enterprise telephony and contact center technologies. Working closely with the architecture team, we are engaged in developing the platform roadmaps, participate in the Proof of Concept (POC) and responsible for the production pilot of new technologies. We provide the solution designs and work closely with all global regions to maintain common strategies and service methodologies. The team is engaged in all major projects and complex initiatives providing technical oversight and guidance to ensures all standards and patterns are followed.

The role:

Reporting to a Senior Manager, Global Network Engineering - Design & Automation, you will play a critical part in helping the team to design, deploy & support the various technologies within our Global Network.

When required, you will be a part of after-hours deployments or addressing major incidents in the evenings or weekends.

Is this role right for you?

• You are eager to work with leading edge technologies to incorporate complex network solutions, as well as work with other technology teams to contribute to an overall solution. This will include performing new network product evaluation (i.e., POC), and producing reports & recommendations independently.
• You are adept at developing network solution architecture standard documents or network technology roadmaps & seeking their respective approval(s).
• You embrace the opportunity to lead, review & consult on solutions & designs for assigned tasks; plus provide recommendations for enhancements & improvements; as well as design, test, implement and troubleshoot for large scale Infrastructure & Operations (I&O) environment.
• You are keen to act as a consultant and subject matter expert for Global Network Services, and its support teams to resolve technical deployment obstacles and improve network services.
• You take a comprehensive approach to fully understand Global Networks operation issues & customer challenges, plus advocate for their needs with cross-functional teams like architecture, application, and operation teams.
• You are prepared to mentor & coach others by transferring subject matter expertise.
• You thrive on being hands-on during mid to complex project deployments into production. This will include the support of assigned systems by acting as an internal consultant on assigned infrastructure and providing suggestions for viable solutions to systems problems of high complexity.
• You excel at publishing standards, bug reviews & best practices.
• You expect to manage vendor relationships in the best interest of Scotiabank.

Do you have the skills that will enable you to succeed in this role?

• You have strong communication (verbal/written/presentation) skills in English & the same in Spanish would be an asset.
• You can demonstrate good interpersonal skills to build relationships with internal stakeholders/partners and with external business partners/vendors.
• You have at least 5+ years of hands-on technical working experience with solutions design & planning of various network technologies at an enterprise scale.
• You can demonstrate progressive hands-on technical working experience in network environments of at least 500 network devices spanning multiple geographical locations across a country or countries.
• You have at least 8+ years of progressive hands-on technical working experience in supporting, deploying & solutioning with various Cisco, Fortinet, F5 at an enterprise level:

• Cisco® Routing & Switching (Arista Networks is nice to have)
  • Nexus N9K/N7K/N5K/N2K Solutions
  • Cisco® ISR (Integrated Services Routers), ASR (Aggregation Services Routers), Catalyst 8000 Routers
  • Catalyst N9K
  • Routing protocols: BGP, OSPF
• Cisco® Security/VPN
• Fortinet
• F5 LTM (BIG-IP® Local Traffic Manager)/GTM (BIG-IP® Global Traffic Manager™)

• You have hands on technical working experience with Cisco® Application Centric Infrastructure (Cisco ACI™) and/or VMware NSX and/or similar software defined technologies in a data centre.
• You have at least 2+ years of hands-on technical working experience, in a network related capacity, with various Public Cloud (Azure & GCP preferred) environments.
• You have at least 2+ years of hands-on technical working experience with Zscaler & SD-WAN.
• You can demonstrate a strong technical working knowledge of Cisco® ISE (Identity Services Engine) & Wireless Network.

• You can demonstrate superior problem solving and decision-making skills to resolve work issues with the ability to work under pressure in a dynamic environment.
• You possess a strong core foundation experience in fundamental network technologies and protocols.
• Completion of a post-secondary education in Computer Science, Engineering Networking Technology, or in a related technology field.

What's in it for you?

• While our focus is on finding someone to strengthen our team’s technical bench on cloud and software defined data centre technologies, we’re part of a global team with a mandate covering the entire network. As a team we can explore and work with an extensive variety of network technologies.
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We foster an environment of innovation and continuous learning.
• We care about our people, allowing them to design how they work to deliver amazing results.
• We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.

• As a part of our Hybrid Work Model, when required to be onsite, our primary office in Scarborough is:

• Renovated with a design focus on enabling collaboration through both environment and technology.
• Furnished with an onsite cafeteria that serves hot foods (breakfast & lunch), salads, sandwiches, snacks & hot/cold drinks.
• Our lounges have TV’s, fridges, microwaves, complimentary hot beverage stations & water dispensers.
• Minutes from the 401 & DVP. Free onsite & offsite employee parking. Charging stations for electric vehicles onsite.
• Accessible by TTC bus from Eglinton subway station on Line 1 or from Warden subway station on Line 2 or from Kennedy station on Lines 2/3.  When it begins to operate, the Eglinton Crosstown Light Rail Transit’s Birchmount stop is steps away.
• Kennedy GO Station on the Stouffville line & Scarborough GO Station on the Lakeshore East line, with connecting TTC buses, can get you to this worksite.

#scotiatechnology

#LI-hybrid

Requirements:

Languages: Candidates must have knowledge of the English or French Language
Asset languages: Mandarin and Vietnamese
Education: Candidates need standard educational qualifications such as college, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: Candidates need 1 year to less than 2 years of experience
Computer and technology knowledge: Candidates should have knowledge about MS Office, MS Access, MS Excel, MS PowerPoint, MS Word, MS Windows.
Technical terminology: The candidates should have knowledge of the the basic terminologies like business.
Specialization: The candidates should be specialized in ‘reports and records’, and ‘invoices.’

Physical Requirements:

• The candidates should be able to work in tight deadlines with attention to detail.
• The candidates should be able to work under pressure in fast-paced environment, and be a repetitive tasker.

Other Requirements:

• The candidate should be client focus and multitasker.
• The candidate should be organized, initiative, reliable and be able to work as a team player.
• The candidate should have excellent oral communication and efficient interpersonal skills.

Responsibilities:

• The candidates should be able to supervise other workers, determine and establish office procedures and routines, schedule and confirm appointments
• The candidates should be able to answer telephone and relay telephone calls and messages, answer electronic enquiries
• The candidates should be able to compile data, statistics and other information.
• The candidates should be able to order office supplies and maintain inventory.
• The candidates should be able to open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information, set up and maintain manual and computerized information filing systems

How-to-apply instructions

Here is what you must include in your application:

• Cover letter

This job posting includes screening questions. Please answer the following questions when applying:

• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?

How to apply

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By email
lesalimentsyamada@gmail.com

A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats.

Meaningful work you’ll be part of

As a Cyber as a Service, Monitoring, L1, Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

• A shift based schedule to continuously monitors the alert queue

• Triages security and device alerts 

• Receives phone calls from clients and create necessary ticket for the incident or request and channel it to the required team for action

• Collects data and context necessary to initiate investigation over to Cyber Threat Investigator

• Follows alerts and incidents playbooks/runbooks

• Primarily responsible for security monitoring, detection, response 

• Ensure incident identification, assessment, reporting, communication, mitigation and monitoring

• Ensure compliance to SLA, process adherence and process improvements to achieve operational objectives

• Framework, Review policies and highlight the difficulties in managing SLAs

• Management, administration & maintenance of security devices 

• Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring

• Responsible for integration of standard and non-standard logs in SIEM

• Coordination with stakeholders, build and maintain positive working relationships with them 

Experiences and skills you’ll use to solve

• Relevant experience in Information Technology and Information Security

• Experience in security device management and multiple SIEM platforms 

• Experience in performing vendor management

• In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management, etc.

• Experience in MSSP environment

• Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix

• Proficient in Incident Management and Response

• Knowledge of applications, databases, middleware to address security threats 

• Proficient in preparation of reports, dashboards and documentation

• Excellent communication and initiative skills

• Ability to handle high pressure situations with key stakeholders

• Good Analytical skills, Problem solving and Interpersonal skills

• CISSP and GIAC certifications preferred

• A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives

Under the general direction of the Assistant Manager, Executive Services and Protocol, the Service Assistant will provide friendly, high quality hospitality service supporting meetings, events, workshops, seminars, visitor programs, working closely, and collaborating with Executive Services team members. The Service Assistant is responsible for some administrative duties related to the role. Takes orders for and serves (where applicable, prepares) food and beverages to guests in a friendly, timely, and efficient manner.

More specifically you will:

• Be responsible for the coordination and delivery of food and beverage requirements, meeting the highest standards of the trade, using discretion, tact, and diplomacy during all functions.
• Be required to have a solid knowledge of industry standards and requirements, to ensure proper room and table set up meets the need of the event; also, responsible to assist with tear down.
• Help prepare kitchen schedule under defined deadline, update database entries relating to dietary restrictions, may be called upon to assist with greeting or directing guests.
• Contribute to the establishment of work procedures, schedules, quality checks to ensure that standards are met.
• Provide training and direction to junior colleagues and self-direct own training.
• Have a clear understanding of all related health and safety regulations.
• Meet assigned deadlines by being forward-thinking and using time management skills.
• Assist with receiving supply orders delivered by internal and external suppliers and may be called upon to escort suppliers.
• Maintain a respectful, collaborative, and collegial work environment and may be called upon to assist in other duties.

What you need to succeed
The successful candidate will require excellent communication skills, both written and oral, and strong people skills with individuals at all working levels. In this role, you will need to inspire confidence by taking accountability for what needs to get done, working with minimal direction, showing initiative and being flexible while taking on multiple priorities under tight deadlines. The ability to think ahead, prioritize, and organize work effectively, research and process information and logically assess implications is also key.

You will be required to maintain high level client service, provide special attention to quality and details even as priorities change, and urgencies arise. In this role, you will work both independently and in a team environment where mutual support is essential. You will also need to respect the confidentiality of the information that you will be privy to and exercise sound judgment while having the ability to understand the Bank’s mandate and internal workings.
 
Nice-to-have:

• working knowledge of SharePoint
• sound knowledge of the Bank’s organizational structure
• experience with Five Diamond service

Your education and experience
High School Diploma or post-secondary education in a hospitality program with a minimum of 5 years of progressively responsible experience working in the hospitality industry.

In addition:

• valid Food Handlers Certificate, Firs Aid, WHIMS, and Smart Serve Certificate and be prepared to re-certify as required
• knowledge of hospitality best practices and protocol
• ability to work flexible hours and do overtime as required.
• ability to bend, stand/sit for prolonged periods of time and to lift items that weigh up to 10 kg.
• proficient user of Word, Outlook, Excel

What you need to know

• Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Reliability 
• There will be no relocation assistance provided
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider. 

• Salaries are based on qualifications and experience and typically range from $50,680 to $56,310 (job grade 10)
• Depending on performance, you may be eligible for performance pay. The first tier of performance pay is for successfully meeting expectation, at  3 to 5% of your base salary. The Bank offers performance pay for those who exceed expectations (7% of your base salary).. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service #L