What you will do 
You provide high-quality service to visitors at the Museum. Under the supervision of the Manager, Visitor Services, you contribute to the mandate of the Museum by offering public activities for visitors, such as guided tours and school visits. In addition, you participate in the development and execution of scheduled Museum activities. 
 
NOTE - Candidates must be available to work a minimum of 14 hours and a maximum of 37.5 hours per week from 9:30 am to 5:00 pm, time may vary  (Monday to Sunday), including holidays. Preference will be given to candidates who are available to work weekends. Evening shift availability may be requested for special events. 
 
More specifically you will: 

• meet and greet visitors at the front desk, answer questions about all aspects of the Museum and gather visitor data 
• raise public awareness of the roles and responsibilities of the Central Bank 
• interpret history and the themes of the Museum through dialogue with visitors 
• facilitate guided tours, family activities at special events and school programs in person and virtually 
• assist in the Museum boutique 
• work on various visitor services projects as required 

 
What you will need to succeed 

• strong communication and presentation skills, both virtually and in-person in front of audiences 
• proven interpersonal skills with the ability to be a great teammate 
• ability to creatively and enthusiastically engage with visitors, while confidently presenting information to groups of varying sizes and backgrounds 
• ability to quickly build an understanding of the Museums history, heritage, and mission 
• experience providing exceptional customer service by addressing questions, providing assistance, and ensuring guest comfort and satisfaction 

 
Nice-to have 

• knowledge of the Bank of Canada 
• experience in Museology or Education 
• experience using virtual presentation platforms 
• previous experience in Customer Service/Guest Services 

 
Your education and experience 
This position requires one to two years of relevant work experience with the public, preferably in museum or education (i.e., as a guide, interpreter or teacher)

Please note that this poster may be used to fill several positions throughout the posting period. 

What you need to know

• Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Reliability 
• There will be no relocation assistance provided
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team.

• Salaries are based on qualifications and experience and typically range from $25.90 to $28.78 (job grade 10)

What you will do
Reporting to a Manager of Security Operations in Ottawa, you manage risks to the Bank of Canada's information, personnel, visitors and physical assets by countering threats with appropriate protective safeguards through your physical presence as an armed security officer. 

You respond to emergencies (e.g., fire alarms, health and safety, intrusion alarms, access control violations) and assist colleagues as required to ensure that the security of Bank sites is maintained.

You operate state-of-the-art security equipment by conducting surveillance of vital areas of the Bank: monitoring alarms, detecting intrusion and directing response officers in an emergency.  You ensure that only authorized employees, vendors and visitors are granted access to the Bank of Canada, which includes verifying and updating details on the visitor management database and issuing and collecting visitor day passes. 

As the front of house, first line of security defense, you ensure the security and safety of the Bank, its staff and assets. You observe the behavior of persons entering the Bank of Canada or its property and investigate and defuse any threats or risks. You activate alarms and inform the Control Room and Manager in cases of emergency or the presence of unauthorized persons. You investigate and prepare reports on accidents, incidents, and suspicious activities and maintain written logs, as required. 

The Security Officer is trained on different posts and may rotate, as required on the following posts:

• East / West Tower
• Centre Block / Kent St. / Loading Dock / Museum
• OSC

What you need to succeed
We are looking for an effective communicator with excellent interpersonal skills and tact in dealing with staff at various levels within the Bank, including visitors and members of the public. 

You must be capable of working independently and in a team environment, where collaboration is essential. 

You must respect confidentiality of information, be self-motivated, work well under pressure, exercise sound judgment and escalate complex problems or situations to your leader, when required. You must be able to operate effectively and calmly in stressful emergency situations. 

As a Security Officer, you must possess a valid firearms Possession and Acquisition License (PAL), for restricted and non-restricted firearms and you must successfully complete a psychological and physical assessment, including completing the Bank’s mandatory Officer training program (5 weeks, paid). You must be available to work shifts 24/7 (days, evenings, overnights, weekends and holidays). 

Mandatory Officer Training Program
Week 1 – Use of Force (5 days) – must pass
Week 2 – Firearms (Pistol) (5 days) – must pass
Week 3 – Firearms (Carbine) (5 days) – must pass 
Week 4 – SOPs/Security Systems training (5 days) 
Week 5 – On Post training (5 days)

Nice-to-have

• knowledge of access-control, intrusion detection, and alarm monitoring systems, closed-circuit television (CCTV) and other related security systems 
• knowledge of the Criminal Code of Canada (sections pertaining to the use of force and the powers of arrest)
• experience with security card access systems, security turn styles' and scanners' functionality
• experience in assessing behavior that may pose a security risk
• experience in a highly secured environment
• defensive tactics training

Your education and experience
The position requires a post-secondary certificate or diploma (complete or in progress) in a relevant field.
 

What you need to know

• Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Secret 
• Relocation assistance may be provided, if required
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
• Must successfully complete the Bank’s mandatory training program, including ongoing requirements
• Must successfully complete a Psychological and Physical assessment
• Must be able to maintain firearms Possession and Acquisition License (PAL), valid for restricted firearms and non-restricted firearms

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider. 

• Salaries are based on qualifications and experience and typically range from $60,914 to $71,664 (job grade 13) (2021)
• The Bank offers an incentive for successfully meeting expectations at  3 to 5% of your base salary. The Bank offers performance pay for those who exceed expectations (7% of your base salary).. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health, dental disability and life and/or accident insurance coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Indexed, defined-benefit pension #LI-POST