1375 Jobs Found
Bilingual Customer Sales and Service Agent Full-time Job
Customer Service DorvalJob Details
If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role.
What your day-to-day looks like
As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally. You will also:
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Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
- Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings
- Ensure customer satisfaction by providing timely resolutions to customer inquiries.
Take a look at this video to find out more about the Customer Sales and Service Agent role:https://youtu.be/aTKy5mJ3fdE
Your benefits
As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:
- Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
- We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family
- Training and development tools to help unlock your full potential
Qualifications
-
High school diploma or equivalent
- Available to attend and successfully pass our approximately twelve (12) week full-time paid initial training program
- Availability to work in shifts
- Ability to find creative solutions to complex customer situations
- An effective multi-tasker who can work independently with a minimum of supervision
- Eligible to work in Canada
- Customer service experience within a Call Centre environment
- Previous travel industry experience
- Working knowledge of computer applications and the internet
Bilingual Customer Sales and Service Agent
Air Canada
Dorval - 28.73kmCustomer Service Full-time
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Senior Developer, Human Resources Digital Development Full-time Job
Human Resources DorvalJob Details
As a member of the HR Digital Development team, you will work with our internal client groups on change initiatives and projects within the scope of the People, Culture and Communications branch.
Responsibilities:
- Work with internal client groups to identify opportunities for improvement through development of web applications. Facilitate working sessions to formalize business requirements.
- Co-create systems / software or support current systems pertinent to HR services (learning and development, performance management)
- Responsible for design, coding, testing, and implementation of web solutions
- Guide junior developers with code reviews and coding best practices.
- Maintain overall team coding standards
- Be responsible for creating coding migration strategy.
- Maintain and enhance web solutions after implementation.
- Document technical and functional design.
- Employ best practices and established standards to ensure application is easy to use.
- Monitor system defects, flag those with a medium to high business impact and coordinate work-around solutions as appropriate with the business.
- Participate in weekly meetings with the internal service delivery team to track and prioritize work effort.
- Maintain security of internal access to HR data in accordance with Air Canada’s policies.
- Test strategies, plans and environment for stability and functionality
- Design and architect cloud-friendly applications using multiple cloud-based technologies
- Preparing and executing a strategy to migrate legacy applications to cloud-native and DevSecOps toolsets
Qualifications
- Strong Desire to solve problems, learn and improve relentlessly
- Experience with C#, ASP.NET, MS SQL and .Net Core is required
- Excellent understanding of object-oriented programming, relational database concepts, and coding standards.
- Proficiency in writing clean code, Data structures, Design patterns and SOLID principles
- Proficiency in data modeling and API design.
- Bachelor’s Degree in related field or equivalent work experience.
- Advanced understanding of coding frameworks like MVC.
- Experience working with application servers, administering, and configuring them. Preferably IIS.
- Experience with Responsive Web Design techniques
- Experience with continuous integration.
- Ability and aptitude for cloud-based software development in a team environment
- Passion/self-motivation for on-going continuous learning
- Excellent oral and written communication skills
- Experience with version controlling software and administering them.
- Excellent SQL and TSQL coding skills.
- Experience with Blazor WebAssembly is an asset
- Substantial knowledge of application security and OWASP Top 10.
- Keen interest in the airline industry.
- Very strong business and logical analytical skills.
- Ability to anticipate client needs and present solutions.
- Ability to initiate, develop, and maintain effective working relationships with team members including client groups, cross branch colleague relationships.
- Basic understanding of core and corporate HR processes is considered an asset
- Experience in gathering technical and functional design requirements is considered an asset
- Knowledge of application usability standards and modern UI design techniques is considered an asset
Conditions of Employment:
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Senior Developer, Human Resources Digital Development
Air Canada
Dorval - 28.73kmHuman Resources Full-time
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Specialized production operator Full-time Job
General Category QuébecJob Details
The incumbent will be assigned to replace various functions within the production department during breaks, meal times and any other planned absences. He will have to ensure the fluidity of replacements for the various production lines to allow for optimal efficiency during transitions.
He will discover a stimulating work environment that promotes professional growth in a clean and safe environment.
Available schedule: 3d-4n-4d-3n (12h Variable and rotating, every other weekend)
Salary: We offer a salary of $28.55/h with evening (+$1.25/h) and night (+$1.75/h) premiums upon hiring.
We support and care for our employees and their families by offering:
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Vacation upon hiring;
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Generous and comprehensive group insurance;
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Group pension plan with employer contribution;
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Telemedicine and assistance program for employees and their families;
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Share capital with employer contribution;
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Generous allowance for parental leave;
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Paid leave; sickness, mobile and volunteer leave;
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Possibility to contribute to group RRSPs and TFSAs
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Training and development programs;
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Activities organized for employees and their families;
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Special discounts on our products;
Contributing in this role means:
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Operate the various bottling machines and their peripheral equipment
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Perform the duties of the position as assigned;
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Take samples and ensure product quality;
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Carry out washing of equipment and premises (CIP and manual).
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Complete various reports;
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Replace the supervisor (vacations, absences, etc.)
The qualifications sought are:
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Have work experience in a similar position;
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Ability to operate a forklift;
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Have skills in using tools;
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Flexibility and availability regarding work schedule;
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Be versatile and able to learn quickly;
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Be proactive and manage priorities well;
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Have good abilities for physical work;
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Demonstrate good communication skills and promote teamwork.
Specialized production operator
Saputo Diary
Québec - 218.71kmGeneral Category Full-time
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Restaurant manager Full-time Job
Management OttawaJob Details
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Conduct performance reviews
- Organize and maintain inventory
- Ensure health and safety regulations are followed
- Negotiate arrangements with suppliers for food and other supplies
- Participate in marketing plans and implementation
- Address customers' complaints or concerns
- Provide customer service
- Plan, organize, direct, control and evaluate daily operations
Supervision
- Staff in various areas of responsibility
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
Personal suitability
- Accurate
- Client focus
- Flexibility
- Organized
- Reliability
- Team player
How to apply
By email
By mail
464 Bank StreetOttawa, ONK2P 1Z3
Restaurant manager
Domino's Pizza
Ottawa - 177.23kmManagement Full-time
28.50
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Registered Practical Nurse, LTC Full-time Job
Medical & Healthcare OttawaJob Details
Application Close: 19/03/2025
JOB SUMMARY
Resident Care is responsible for the planning, coordinated development, management and implementation of long term care home nursing and personal care activities, programs, services and initiatives to the residents of a municipal long term care facility.
In collaboration with the multi-disciplinary team, you provide nursing and personal care to residents, with an emphasis on resident safety and engagement.
EDUCATION AND EXPERIENCE
Completion of 2 year community college Registered Practical Nurse diploma
Minimum of 6 months of related experience, preferably in a geriatric-gerontology or long-term care setting
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Basic knowledge of applicable legislation and regulations such as: Regulated Health Professions Act, Health Care Consent Act, Nursing Act, Mental Health Act, Professional Misconduct and Controlled Act, professional standards, Code of Ethics, practice expectations
- Infection control guidelines
- Medication administration standards
- Nursing documentation standards
- Principles of verbal and non-verbal communication
- Transfer and positioning techniques for persons requiring long term care
- General knowledge of computer software applications including word processing and mail applications (e.g.: Word, Outlook)
- Must possess the training, experience and knowledge to organize the work and its performance
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
- Function as an effective team member
- Provide quality care using the knowledge, skills, judgement and attitudes needed to practice safely
- Administer medications and perform nursing care procedures safely
- Identify and report changes in resident condition or needs through observation of physical and mental condition/behaviour
- Coordinate care activities of Unregulated Health Care Providers (Health Care Aides) in an effective manner that promotes quality resident care
- Organize and prioritize workload
- Maintain confidentiality and its application to resident records
- Manage time effectively
- Strong organization skills
- Excellent interpersonal & communication skills
- Tact, initiative, good judgement
- Reliable, adaptable, patient, discrete, flexible
- Competence in medication administration
- Demonstrates respect for resident choice, privacy and confidentiality
- Adaptable to change
- Meets the physical demands of the job
WHAT YOU NEED TO KNOW
- Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
- Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Registered Practical Nurse, LTC
City Of Ottawa
Ottawa - 177.23kmMedical & Healthcare Full-time
33.88 - 39.65
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Housekeeping Attendant Full-time Job
Hospitality OttawaJob Details
Hospitality Services is responsible for the planning, coordinated development, management and implementation of food, nutrition and environmental activities, programs, services and initiatives to the residents of a municipal long term care facility.
You are responsible for performing housekeeping duties associated with the maintenance of a clean, comfortable, home-like and safe environment in the Long Term Care Home, with an emphasis on resident safety and engagement, in accordance with the Long Term Care Homes Act, 2007.
EDUCATION AND EXPERIENCE
Completion of Grade 10
Six months of experience in institutional cleaning
KNOWLEDGE
- Disinfection procedures
- Stripping and refinishing of floors
- Preservation of surfaces
- Shampooing of carpets and upholstery
- The use of housekeeping equipment
- Employee health and safety/WHMIS
- Good understanding of safe body mechanics for lifting and bending
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
- Work under pressure
- Operate auto scrubber, floor buffer and carpet extractor
- Understand and follow directions
- Identify and report hazards in the workplace
- Organize and prioritize work assignments
- Dependable, reliable and professional
- Flexibility with changes in work assignments
- Work within a team environment
- Cooperative, respectful and courteous with residents, visitors and co-workers
- Physical and mental ability to perform assigned routines
- Ability to either fully squat or kneel
- Ability to stand and walk for prolonged periods
- Capable of lifting and carrying 35 lbs
- Good personal hygiene practices
WHAT YOU NEED TO KNOW
- Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
- Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.; May include some evening and weekend hours to meet training and/or programming requirements.; Must be able to work shifts, weekends and statutory holidays at a variety of locations.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Housekeeping Attendant
City Of Ottawa
Ottawa - 177.23kmHospitality Full-time
25.60 - 29.95
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Health, Safety & Environment Coordinator Full-time Job
Medical & Healthcare QuébecJob Details
The Health, Safety, and Environment Coordinator coordinates environmental and health program processes and activities to assist the team in maintaining compliance, mitigating and managing environmental, health and safety risks and improving related performance. This position is more required to manage environmental issues although some health and safety tasks can be assigned to the coordinator.
KEY DUTIES & RESPONSIBILITIES
Program Coordination
- Acts as the first point-of-contact for environmental and health inquiries and incidents.
- Provides guidance to team members on environmental and health matters, and escalates inquiries, where appropriate
- Coordinates the implementation of environmental, health and safety programs along with related processes, procedures and resources
- Coordinates environmental, health and safety activities including but not limited to attending tenant OSH committee meetings, attending environmental committee meetings and activities, undertaking incident investigation and resolution, completing equipment and systems registration, developing emergency response procedures and business continuity planning activities, completing and delivering training, completing annual management system re-registration, managing data and generating reports, and conducting environmental compliance audits.
- Researches environmental, health and safety matters; provides findings and recommendations.
- Maintains and assists with the creation of environmental, health and safety documentation including but not limited to plans, processes, forms, logbooks, and procedures.
- Create and maintain documentation including but not limited to instruction sheets, checklists, forms, and training materials.
- Support construction activity teams (Projects and O&M) by creating, distributing, verifying and maintaining documentation such as work instructions, checklists, training materials
- Conducts regular inspections of facilities to mitigate any Environmental regulatory issues and/or Health and Safety Concerns before an incident or service call is received.
- Maintains business continuity and emergency management plans and procedures
- Participates in field inspections, job observations, health, safety and environment audits and other types of reviews for the purpose of monitoring compliance to environmental and health regulations and identifying risks. Provides findings about risks and suggestions for improvement.
Incident Investigation, Resolution & Reduction
- Assists in the investigation and resolution of incidents including root-cause analysis and providing probable causes of incidents and recommendations for resolution
- Coordinates the implementation of corrective and preventative measures
- Assists in the identification and analysis of trends. Communicates observations and provides suggestions for incident reduction measures
Audit Compliance, Data Maintenance & Reporting
- Maintains all environmental, health and safety data including but not limited to incident data, and regulatory and process compliance data within applicable databases and all other types of information storage systems
- Assists in the audit of compliance records and all other environmental, health and safety data
- Prepares and distributes various environmental, health and safety related reports including but not limited to incident reports
- Experience with database development, programing and maintenance considered an asset
- Other duties as assigned
KNOWLEDGE & SKILLS
- Strong background in environmental management system development and administration, with knowledge of environmental regulations and environmental compliance auditing an asset.
- Certification in one or more of the following – Certificate in Occupational Health & Safety; Certificate in Environmental Management through a Community College; University degree in Industrial Hygiene, Environmental Engineering, Environmental Sciences, Environmental Studies
- 1 to 3 years of environmental, health and safety work experience
- Understanding of environmental, health and safety regulatory requirements
- Understanding of emergency management requirements
- Strong organizational and coordination skills along with ability to coordinate multiple requirements (i.e. processes, activities, projects, emergency response procedures, etc.) simultaneously
- Strong communication skills along with some ability to influence stakeholders
- Strong administrative skills along with ability to maintain and report accurate data
- Analytical and problem-solving skills
- Ability to exercise good judgment
- Able to work independently but provide strong support to the team as and when requested
- Frequent trips to be expected on the different sites
Licenses and/or Professional Accreditation
Demonstrates an interest in attaining one or more of the following would be considered an asset:
Safety:
- Canadian Registered Safety Professional from Board of Canadian Registered Safety Professionals
- Certified Health & Safety Consultant from Canadian Society of Safety Engineering
Security:
- Physical Security Professional from ASIS International
- Certified Protection Professional from ASIS International
Business Continuity:
- Certified Business Continuity Planner from Business Continuity Management Institute
Health, Safety & Environment Coordinator
BGIS
Québec - 218.71kmMedical & Healthcare Full-time
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Mobile Technician Full-time Job
Maintenance & Repair QuébecJob Details
- Perform ongoing preventive maintenance and repairs on mechanical, electrical, and other installed building systems, equipment, and facilities.
- Assist with the installation and modification of building equipment and systems.
- Review assigned work orders and estimate the time and materials needed to complete repairs. Manage and track completion.
- Support energy management by taking measures to ensure that all systems are operating in the most efficient manner.
- Inspect new or existing installations for compliance with building codes and safety regulations.
- Use communication skills to exchange straightforward information. Respond to common inquiries or complaints from clients, co-workers, and supervisors.
- Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
- Impact through clearly defined duties, methods, and tasks are described in detail.
- Deliver your own output by following defined procedures and processes under close supervision and guidance.
- High school diploma, GED or trade school diploma with 1-2 years of work experience. In lieu of a degree, a combination of experience and training will be considered. Valid driver's license required.
- Meet the physical demands of this role including stooping, standing, walking, climbing stairs/ladders and being able to lift/carry heavy loads of 50 lbs. or more.
- Ability to follow basic work routines and standards in the application of work.
- Communication skills to exchange simple information.
- Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Strong organizational skills and an inquisitive mind.
- Basic math skills. Ability to calculate simple numbers such as percentages, discounts and markups.
- A valid driver's license
- License from a trade school recognized by the CCQ required in at least one of the following areas:
- Mason-mason
- Carpenter-joiner
- Cement finisher
- Electrician
- Electrician installing security systems
- Fire protection mechanic
- Insulating
- Ironworker
- Interior Systems Installer
- Construction mechanic
- Painter
- Pipefitter
- Pipe welder
- Plasterer
- Refrigeration Mechanic
- Tiler
- Welder
Mobile Technician
CBRE
Québec - 218.71kmMaintenance & Repair Full-time
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Construction labourer Full-time Job
Customer Service Saint-FélicienJob Details
Overview
Languages
French
Education
- Secondary (high) school graduation certificate
Experience
1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Factory or plant
Responsibilities
Tasks
- Perform routine maintenance work
Supervision
- Structural metal and platework fabricators and fitters
Experience and specialization
Equipment and machinery experience
- Reciprocating saws
- Circular saws
- Grouting machine
- Tuggers
- Air compressors
- Air guns
- Drills
- Hand tools
Construction specialization
- Industrial, commercial and institutional
- Residential
Additional information
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Physically demanding
- Tight deadlines
- Manual dexterity
- Handling heavy loads
Weight handling
- Up to 23 kg (50 lbs)
Personal suitability
- Accurate
- Dependability
- Efficient interpersonal skills
- Reliability
- Team player
- Hardworking
Benefits
Health benefits
- Disability benefits
- Health care plan
- Paramedical services coverage
Financial benefits
- Group insurance benefits
- Life insurance
Long term benefits
- Long-term care insurance
Other benefits
- Free parking available
- Learning/training paid by employer
- Other benefits
- Team building opportunities
- Parking available
- Travel insurance
How to apply
By email
How-to-apply instructions
Here is what you must include in your application:
- Cover letter
- References attesting experience
- Letter of recommendation
This job posting includes screening questions. Please answer the following questions when applying:
- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
Construction labourer
Chevrons Vigneault Inc.
Saint-Félicien - 348.38kmCustomer Service Full-time
21 - 23.50
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Bilingual Customer Experience Specialist Part-time Job
Customer Service QuébecJob Details
As a Customer Experience Specialist at the Quebec City airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also:
- Conduct customercheck-in, and prepare and issue boarding passes
- Assist pre-boarding customers and provide information on flight schedules and routes
- Assistcustomersrequiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims
- Active movement throughout the airport to attend to the assigned work area
Take a look at this video to find out more about the Customer Experience Specialist role:https://youtu.be/aTKy5mJ3fdE
Your benefits
As one of the leading employers in Canada, we like to ensure our employees are well rewarded with arange of benefits including:
- Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
- We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family
- Training and development tools to help unlock your full potential.
Qualifications
Skills and experience required
- Availability to attend and successfully pass a five (5) to six (7) weeks full-time paid
- Availability to work in shifts
- Previous customer service experience
- Excellent communication and teamwork skills
- Proven problem resolution skills and the ability to effectively multi-task
- The ability to work within strict timelines in order to maintain on-time departures
- Eligible to work in Canada
- Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.
Linguistic Requirements
Priority will be given to candidate's bilingual in English and French. Moreover, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience.
Bilingual Customer Experience Specialist
Air Canada
Québec - 218.71kmCustomer Service Part-time
17.30
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Customer Service Representative Full-time Job
Customer Service KingstonJob Details
Application Deadline:
01/05/2025
Address:
945 Gardiners Rd
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Salary:
$33,850.00 - $43,500.00
Customer Service Representative
BMO Canada
Kingston - 283.03kmCustomer Service Full-time
33,850 - 43,500
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Administration Assistant Full-time Job
Administrative Jobs MontréalJob Details
Application Deadline:
02/28/2025
Address:
1501 McGill College Avenue
***This job posting is intented for future hiring in 2025***
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.
As this role contributes to the overall success of the Investment Advisors portfolio, you may be entitled to additional discretionary compensation.
- Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.
- Assists the advisory team in preparing for client meetings, including scheduling appointments.
- Handles clients’ general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.
- Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.
- Maintains and organizes client database and client files.
- Ensures transactions and tasks are appropriately assigned to team members and completed.
- Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
- Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
- Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
- Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
- Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
- Maintains the confidentiality of client and Bank information.
- Completes complex & diverse tasks within given rules/limits.
- Analyzes issues and determines next steps; escalates as required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
- Bilingualism French and English.
- Knowledge of wealth management company and branch operations (e.g. client services, trust services, account transfers, etc.) is an asset
- Knowledge of operational aspects of traditional (stocks, bonds, money market, mutual funds) and non traditional (managed and fee based) products is an asset
- Familiarity with technology applications and software used in the financial planning and investment industry.
- Successful completion of both the Canadian Securities Course and the Conduct and Practices Handbook exam will be required within 18 months from date of hire.
- Successful completion of 30-day BMO NB Investment Representative Licensing Program.
- Basic specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.
Please note the base salary for this specific position in Montreal is $ 40,000.00 and this role may be eligible to receive a monthly discretionary bonus.
You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.
Salary:
$32 700,00 - $48 600,00
Administration Assistant
BMO Canada
Montréal - 14.68kmAdministrative Jobs Full-time
32,700 - 48,600
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