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564 Jobs Found

Dispatcher / Distribution coordinator Full-time Job

Saputo

Transportation & Logistics   Saint-Laurent
Job Details

The incumbent will be responsible for organizing product distribution activities throughout Quebec.  He/she will also play an administrative support role for the distribution team, for equipment maintenance follow-ups.

The schedule for this position is from Monday to Friday from 16:00h to 00:30h.

 

How you will make contributions that matter:

  • Coordinate delivery appointments for warehouse customers;
  • Track delivery costs;
  • Contribute to the development of delivery routes;
  • Prepare and follow up on fleet maintenance reports;
  • Ensure proper operation of temperature monitoring programs;
  • Ensure compliance with the Highway Traffic Act and regulations for heavy vehicles;
  • Ensure the application and compliance of transportation policies for our corporate fleet;
  • Work with the supervisor to optimize corporate routes;
  • Dispatch drivers for trips and follow up throughout the shift;

 

You are best suited for the role if you:

  • College diploma in logistics or equivalent experience;
  • 2 to 5 years of experience in a similar position;
  • Bilingualism (French and English) in speaking and writing is essential, the employee will be required to communicate and collaborate with colleagues and suppliers in English all across Canada;
  • Good knowledge of Microsoft Office;
  • High level of accuracy and organization in following up files;
  • Ability to process information quickly under tight deadlines;
  • Great customer service;

Dispatcher / Distribution coordinator

Saputo
Saint-Laurent - 26.27km
  Transportation & Logistics Full-time
The incumbent will be responsible for organizing product distribution activities throughout Quebec.  He/she will also play an administrative support role for the distribution team,...
Learn More
Mar 22nd, 2024 at 13:30

Sales Associate Part-time Job

Rogers

Sales & Retail   Saint-Laurent
Job Details

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

 

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

 

As a Sales Associate, you can expect to:

 

  • Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers
  • Promote Rogers & Fido brands, including Rogers Mastercard 
  • Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
  • Participate in community events and outreach efforts to support local small businesses.
  • Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals

 

What’s in it for you:

 

  • Competitive compensation plus commissions
  • One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
  • Mental Health and Support benefits- 100% coverage
  • Employee and Family Assistance Program benefits
  • Employee discounts that can offer up to 50% off our Rogers & Fido products and services
  • A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
  • A flexible schedule, including evenings & weekends (Min 20 hours/week)
  • Career growth and development opportunities

 

 

What we’re looking for:

 

  • You are great with people and are passionate about delivering an exceptional customer experience
  • You love being part of a team and are a great collaborator
  • You are excited and inspired by technology
  • You meet the minimum age of majority in your province
  • English is an asset

 

After you apply, watch your email

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further. 


Schedule: Part time
Shift: Flex Time
Length of Contract: Not Applicable (Regular Position)
Work Location: G17B-3131 Boul. Cote-Vertu(5229), Saint-Laurent, QC
Travel Requirements: Up to 10%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service

Sales Associate

Rogers
Saint-Laurent - 26.27km
  Sales & Retail Part-time
Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand...
Learn More
Mar 22nd, 2024 at 09:15

Administrative assistant | LMIA Approved Full-time Job

Les Aliments Yamada

Administrative Jobs   Saint-Laurent
Job Details

Requirements:

Languages: Candidates must have knowledge of the English or French Language
Asset languages: Mandarin and Vietnamese
Education: Candidates need standard educational qualifications such as college, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: Candidates need 1 year to less than 2 years of experience
Computer and technology knowledge: Candidates should have knowledge about MS Office, MS Access, MS Excel, MS PowerPoint, MS Word, MS Windows.
Technical terminology: The candidates should have knowledge of the the basic terminologies like business.
Specialization: The candidates should be specialized in ‘reports and records’, and ‘invoices.’

Physical Requirements:

  • The candidates should be able to work in tight deadlines with attention to detail.
  • The candidates should be able to work under pressure in fast-paced environment, and be a repetitive tasker.

Other Requirements:

  • The candidate should be client focus and multitasker.
  • The candidate should be organized, initiative, reliable and be able to work as a team player.
  • The candidate should have excellent oral communication and efficient interpersonal skills.

Responsibilities:

  • The candidates should be able to supervise other workers, determine and establish office procedures and routines, schedule and confirm appointments
  • The candidates should be able to answer telephone and relay telephone calls and messages, answer electronic enquiries
  • The candidates should be able to compile data, statistics and other information.
  • The candidates should be able to order office supplies and maintain inventory.
  • The candidates should be able to open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information, set up and maintain manual and computerized information filing systems

How-to-apply instructions

Here is what you must include in your application:

  • Cover letter

This job posting includes screening questions. Please answer the following questions when applying:

  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?

How to apply

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By email
[email protected]

Administrative assistant | LMIA Approved

Les Aliments Yamada
Saint-Laurent - 26.27km
  Administrative Jobs Full-time
  20
Requirements: Languages: Candidates must have knowledge of the English or French Language Asset languages: Mandarin and Vietnamese Education: Candidates need standard educational q...
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Feb 17th, 2024 at 10:43

Customer Service Representative Full-time Job

BMO Canada

Customer Service   Saint-Eustache
Job Details

Application Deadline:

02/20/2025

Address:

583 boul Arthur Sauve

 

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).
 

 

Salary:

$33,850.00 - $44,000.00

Customer Service Representative

BMO Canada
Saint-Eustache - 27.97km
  Customer Service Full-time
  33,850  -  44,000
Application Deadline: 02/20/2025 Address: 583 boul Arthur Sauve   Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and gui...
Learn More
Feb 17th, 2025 at 12:42

Security Guard Full-time Job

Securitas Canada

Security & Safety   Saint-Eustache
Job Details

Security Guard in Ste-Therese and Ste-Eustache (P7)

Are you seeking an exciting career opportunity in the security field? We are currently looking for security agents to join our dynamic team, working at our sites in Ste-Thérèse and Ste-Eustache!

Work Schedule

  • Variable schedule (Day, Evening, and Night)
  • Temporary position, full-time or part-time.

Job Requirements

  • Valid Security Guard License (BSP)
  • Valid First Aid Certificate (CPR)
  • Valid driver's license and possession of a personal vehicle (Mandatory)
    • Please note that a $3.00 per hour bonus is added to the hourly wage for the use of your personal vehicle (P7).
  • Excellent customer service skills.
  • Availability for day, evening, and/or night shifts.

Responsibilities

  • Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. 
  • Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. 
  • Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. 
  • Controls access to client site or facility through the admittance process.
  • Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. 
  • Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. 
  • Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. 
  • Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately.

Note : The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

Please note that only selected candidates will be contacted for an interview. We appreciate your understanding.

Security Guard

Securitas Canada
Saint-Eustache - 27.97km
  Security & Safety Full-time
Security Guard in Ste-Therese and Ste-Eustache (P7) Are you seeking an exciting career opportunity in the security field? We are currently looking for security agents to join our d...
Learn More
Jun 7th, 2024 at 13:30

Customer Experience Associate Full-time Job

Scotiabank

Customer Service   Westmount
Job Details

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.


Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:


Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs


Is this role right for you?  In this role you will:


Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed


Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:


Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?


The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will serve and English-speaking clientele

 

Location(s):  Canada : Quebec : Westmount 

Customer Experience Associate

Scotiabank
Westmount - 28.32km
  Customer Service Full-time
About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority i...
Learn More
Mar 31st, 2025 at 15:06

Financial Services Representative Full-time Job

CIBC

Financial Services   Westmount
Job Details

As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will help their financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time

 

 

How you'll succeed

  • Client engagement - Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.

  • Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.

  • Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

 

Who you are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

  • You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

  • You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

  • You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

  • You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

  • You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).

  • You can demonstrate 1 year experience in working with clients and achieving sales results. It’s an asset if you have prior banking experience in a similar capacity.

  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

 

 

What CIBC Offers

 

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

 

*Subject to plan and program terms and conditions

 

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

 

 

Job Location

Westmount-Sherbrooke&Victoria

 

Employment Type

Regular

 

Weekly Hours

37.5

 

Skills

Accountability, Banking, Building Trust, Communication, Credit, Financial Products, Investments, Lending (Inactive), Relationship Building, Teamwork

Financial Services Representative

CIBC
Westmount - 28.32km
  Financial Services Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Se...
Learn More
Sep 4th, 2024 at 16:47

Customer Experience Associate Full-time Job

Saputo Diary

Customer Service   Les Coteaux
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs


Is this role right for you?  In this role you will:

 

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed


Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

 

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers


What’s in it for you?

 

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele.

Customer Experience Associate

Saputo Diary
Les Coteaux - 28.36km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Jan 22nd, 2025 at 17:32

Customer Experience Associate Full-time Job

Scotiabank

Customer Service   Candiac
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

 

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs


Is this role right for you?  In this role you will:

 

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed


Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

 

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers


What’s in it for you?

 

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package


Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele.

Customer Experience Associate

Scotiabank
Candiac - 28.44km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Jan 15th, 2025 at 14:21

Customer Service Representative Full-time Job

BMO Canada

Customer Service   Mont-Royal
Job Details

Application Deadline:

11/14/2024

Address:

2305 chemin Rockland

Job Family Group:

Retail Banking Sales & Service

 

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).

 

Salary:

$33,850.00 - $44,000.00

 

Customer Service Representative

BMO Canada
Mont-Royal - 28.99km
  Customer Service Full-time
  33,850  -  44,000
Application Deadline: 11/14/2024 Address: 2305 chemin Rockland Job Family Group: Retail Banking Sales & Service   Delivers exceptional service to BMO customers and prospects. I...
Learn More
Nov 1st, 2024 at 16:50

Store Manager Full-time Job

Canadian Tire Corporation, Limited

Management   Mont-Royal
Job Details

What you’ll do

 

Customer Service

 

  • Provide leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
  • Enforce delivery of our operating model customer service standards.
  • Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
  • Meet established service levels agreements for in-store services and order fulfillment
  • Support the organization in customer acquisition through the promotion of our customer loyalty and credit card programs

 

Operations

 

  • Demonstrate and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
  • Establishe plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly prices sweeps.
  • Lead the implementation and execution of standard operating procedures (SOPs)
  • Lead the execution of seasonal changeover as per seasonal merchandising plan
  • Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
  • Oversee preparation for annual inventories.
  • Follow and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
  • Create and / or monitor the creation of efficient store weekly scheduling for both sales and support functions.

 

Training    

                  

  • Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
  • Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
  • Communicate in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions, keeping team well informed of pertinent information.
  • Complete and holds team accountable to complete required Triangle Learning Academy within timeframes.
  • Facilitate and lead team meetings.
  • Ensure execution of the Customer Experience and provides resolution for all customer concerns.
  • Develop and lead recruiting and hiring strategy for store, maintains a complete team
  • Create succession plans through continuous training and development

 

Leadership

 

  • Act a brand ambassador, promoting our stores, brands, and people internally and externally
  • Continually motivate team and performance through recognition programs, store contests, customer compliments, etc.
  • Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
  • Follow the disciplinary process consistently and impartially.
  • Promote and maintain a positive and motivating work environment (safe, inclusive, and empowering)

 

What you bring

 

  • Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
  • Proven ability to build and manage a daily, weekly plan for the department and store
  • Exceptional communication skills
  • Excellent organizational skills
  • Superior training and mentoring skills
  • 3-5 years retail experience required
  • High energy, enthusiasm and a drive to succeed

 

#LI-MM2

Store Manager

Canadian Tire Corporation, Limited
Mont-Royal - 28.99km
  Management Full-time
What you’ll do   Customer Service   Provide leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to eac...
Learn More
Jun 26th, 2024 at 15:04

Bilingual Contact Centre Representative - Canadian Banking, Credit Cards Full-time Job

TD

Customer Service   Montréal
Job Details

Department Overview 

Helping is at the heart of everything we do atour contact centres, and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities. 

Job Details  

What Youll Do 

As the voice of TD, you’ll be passionate about understanding our customers. Whether you’reassisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.  

As a valued member of our Contact Centre Team, you will:  

  • Make peoples day:consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.  

  • Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. 

  • Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. 

  • Never stop learning: actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.   

 

 

Where You’ll Work 

After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspacewith a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team. 

 

Job Requirements  

What You Need to Succeed  

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. 

  • High School Diploma or equivalent  

  • Bilingual (French & English) 

  • Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)  

  • Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. 

  • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). 

  • Flexibility, resiliency, and a positive attitude when responding to challenging situations.  

  • Passion to assist customers in resolving unspoken needs by offering consultative advice 

  • Ability to work bothindependently and as part of a team.  

  • Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. 

 

Additional Information  

We’re delighted that youre considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.  

Colleague Development  

If youre interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.  

Training & Onboarding 

We’re hosting in-person training and onboarding sessions at [LOCATION] for12 weeks to ensure you’ve got everything you need to succeed in your new role.  

InterviewProcess  

We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call. 

National Occupation Classification (NOC) Code 

14201 – Banking, insurance and other financial clerks (NOC)

Bilingual Contact Centre Representative - Canadian Banking, Credit Car...

TD
Montréal - 31.18km
  Customer Service Full-time
  45,700  -  61,000
Department Overview  Helping is at the heart of everything we do atour contact centres, and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week for...
Learn More
Jun 30th, 2025 at 18:41

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