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Overview

Overview

Overview

Our Montreal team is currently seeking  Customer Experience Agents  to support operations. Customer Experience Agents play an important role in taking customer orders (by phone) as well as in selling and promoting our products. 

Job characteristics  :

• Day shift, 7:30 a.m. to 4:30 p.m.
• Full-time/temporary position (12 months – renewable)
• 111, Robert-Bourassa, Montreal
• Work Monday to Friday
• Three-day hybrid work model in the office.
• Work week between 32 and 40 hours, hours vary according to business needs
• Starting salary at $22.86/h
• Possibility of applying for a permanent position following a 9-month probationary period and upon achievement of objectives and according to business needs.

Responsibilities  :

• Seize all sales opportunities in your territory and with your customers;
• Sell the various promotional plans and promote new products according to the company's strategies and established objectives;
• Ensure adequate distribution of products, by brand and packaging, to all licensees, in accordance with established objectives;
• Take and manage customer inventories, bringing them to an ideal level, taking into account sales opportunities that arise;
• Communicate regularly with sales representatives, the distribution team and the territory credit officer in order to manage operational issues and delight the customer;
• Prepare for each call by taking into account the sales plans currently in place and considering the profile of your customers;
• Provide the necessary support to your work colleagues according to the need and workload. 

Qualifications:

• You have a secondary school diploma (DES);
• You are bilingual (French and English);
• You are proficient in the Microsoft Office suite – particularly Excel;
• You have 1 to 3 years of experience in sales or customer service;
• You are available to work a daytime schedule from Monday to Friday;
• You are good at communications and interpersonal relationships;
• You are results-oriented and demonstrate perseverance and adaptability;
• You are a good listener and able to provide creative solutions to meet customer needs;
• You possess good judgment and are able to adapt to changing circumstances in a dynamic environment;
• You have good problem-solving skills and know how to use creativity;
• You demonstrate the Molson Coors success factors: Achieving results, being an agent of change, acting as a leader, delighting consumers and customers, challenging the status quo as well as contributing to teamwork and building relationships. 

Job Perks You Should Know: 

• Flexible work programs that promote work-life balance, including a 3-day hybrid work model in the office 

• We care about our people and our planet and have challenged ourselves with ambitious goals surrounding our core priorities. 

• We care about our communities and do our part to make meaningful contributions – from charitable donations to taking to the streets together to build parks, giving back is part of our culture and who we are. 

• Participation in a variety of business resource groups, which can offer volunteer opportunities, leadership experience, and organization-wide networking 

• Ability to grow and develop your career through our Premier Choice learning opportunities 

• On-site pub, access to trendy designer clothing and accessories and great featured events, not forgetting, of course… free beer and drinks! 

• Work within a dynamic and innovative company, meet passionate colleagues and partners with varied experiences and backgrounds

Group Summary:

Polycon Industries is hiring for a licenced Industrial Electrician.

QUALIFICATIONS NECESSARY TO DO THE JOB:

- Provincial Electricians Ticket (309A or 442-A)

- Controls & Automation Technician diploma an asset

- Grade 12 English and Math or equivalent

- Minimum 5 years experience as an Industrial Electrician with Automation

- Must have strong knowledge of PLCs, robot and HMI programming

- Proven experience performing electrical/electronic troubleshooting of equipment

- Must be capable of interpreting and designing electrical schematics

- Must have proven ability and experience completing electrical installation work including: control wiring,          conduit, power wiring and mcc work

- Demonstrated skill in technical documentation

- Proven mechanical and troubleshooting abilities

- Experience with Fanuc, Sepro and ABB Robotics

- Must be computer literate with MS Office (Word, Excel, etc.)

- Must be results and team oriented

- Must be safety conscious and reliable

- Must have demonstrated good work habits for a period of not less than six months in present job

MAIN DUTIES:

- PLC, Robot & HMI programming, implementation and troubleshooting

- Preventative maintenance of Injection/RIM assembly automation and paint systems

- Repair of equipment, modify robot programs when required

- Design, verification and maintenance of electrical schematics

- Assist in setting up and maintaining programming, electrical component and schematics standards

- Assist in proper maintenance of all programming software and application files and programming hardware

- General Electrical duties

- Completion of all required work orders and associated paperwork

- Perform other duties as assigned

Benefits of working at Polycon Industries

• Comprehensive medical and dental plan
• On-site Cafeteria
• On-site Gym
• Profit sharing & Magna RRSP contribution match
• Employee & family Assistance program wellness benefit
• Employee events
• Opportunities for training and professional development

Awareness, Unity, Empowerment:

Regular / Permanent

Magna Exteriors

Group Summary:

• Responsible for supporting, providing direction and/or auditing Human Resources activities in assigned areas of responsibility which may include recruitment and hiring, orientation/onboarding, training, timecard administration, attendance, disability management, maintenance of personnel files, exit interviews. Support the effective data management and system administration requirements for Workday systems.
• Develop and ensure all company policies and procedures comply with applicable government legislation and the Magna’s Employee’s Charter. 
• Develop, maintain and continuously improve the effectiveness of Human Resources programs, policies and procedures, including Employee Relations, Staffing/Retention/Motivation, Employee Orientation, Training & Development, Communications, Compensation, Payroll & Employee Benefits, Organizational Development, Organizational Change, and Succession Planning.
• Support the Open Door Process (e.g., Employee Advocation, Fairness Committee, Hotline Investigations.)
• Assist with the development and continual updating of company policies and interpretation, including employee handbook.
• Ensure all aspects of the Employee Charter are followed throughout the division.
• Remain current with all relevant legislative changes as well as current legal interpretations.
• Provide support for the continuous improvement initiatives within Techform.
• Take on special projects as assigned by management.
• Other duties as may be assigned.

Qualifications:

• Completion of Post-Secondary Degree/Diploma in a related field of study.
• Experience in industrial manufacturing environment is strongly preferred.
• Technology savvy – high level of comfort, interest and curiosity toward technology and web-based applications.
• Proficient in Microsoft Office Programs (Teams, Outlook, Word, Excel, Powerpoint).
• Experience in computer and HRIS systems, including Workday, Dayforce, PowerBI and/or ADP is strongly preferred.
• Ability to handle confidential and sensitive matters with objectivity and discretion, high personal standard of integrity.
• Strong Customer-service focus.
• Strong initiative, sense of ownership and responsibility toward work.
• Well-developed written and verbal communication skills. Confidence and flexibility to communicate concisely at all levels of the organization.
• Ability to work under minimal supervision and exercise judgement.

Site Benefits

• A great work experience with a diverse and dedicated workforce
• A strong focus on safety and health and wellness (fitness membership discounts)
• Five and a half ( 5.5.) paid personal days
• Competitive extended health benefits
• Group RRSP matching program
• Profit Sharing Plan
• Team appreciation lunches and events
• Education Reimbursement Program
• Continuous Improvement and Development Culture

Worker Type:

Regular / Permanent

Magna Mechatronics, Mirrors & Lighting

POSITION SUMMARY:

• Assist with the development and continual updating of company policies and interpretation, including employee handbook, supervisors manual, etc.
• Maintains interaction and communication with government bodies, other organizations, etc.
• Acts as a resource/consultant to supervisors/managers with regard to policies, legislation, Employee’s Charter, etc. In conjunction with Manager, assists in the planning of key programs and activities (e.g. staffing, layoffs, etc.).
• Prepares and provides quarterly absenteeism report to supervisors.
• Acts as Department Supervisor in His/Her absence.
• Assists in the preparation of the yearly departmental budget.
• Responsible for the delivery of Human Resources activities in their assigned areas of responsibility, including the following:
  • Recruitment and hiring
  • Immigration of offshore workers
  • Orientation and Training
  • Monitoring of job posting policy
  • Monitoring of performance appraisal procedures
  • Monitoring of progressive discipline
  • Terminations, layoffs and exit interviews
  • Maintaining and administering pay equity structure
  • Maintaining employee personnel files
  • Dealing with employee concerns with respect to job security, fair treatment, safe and healthful workplace, competitive wages and benefits, equity participation and communication and information
  • Assisting supervisors/managers with the fair and reasonable implementation of company policies/procedures

MINIMUM JOB REQUIREMENTS:

• Community college diploma/certificate in Human Resources.
• 2-3 years directly related professional work experience.

SKILLS AND COMPETENCIES:

• Good organizational, leadership, interpersonal and problem-solving skills.
• Excellent verbal and written communication skills.
• Mathematical/Analytical and proven problem-solving skills
• CHRP designation or in process preferrable.

COMPENSATION PACKAGE AND PERQUISITES:

• Salary band of $81,931.20- $91,228.80  
• 2 Weeks Vacation after 6 months of employment, 4 Personal Paid Holidays and 2 Floater Days
• Ability to lieu 40 hours of overtime for an additional paid week off
• Comprehensive Health Benefits – Including health, dental, vision, and disability coverage to keep you feeling your best
• Company-matched retirement savings plans (RRSP)
• On-site subsidized cafeteria that is open for all three shifts