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The Bilingual Customer Service Representative provides customer service and front line support to clients with respect to the maintenance and operations of their buildings. Specific responsibilities include but are not limited to handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests.

The Operations Centre is a critical environment within BGIS Canada, responsible for receiving and dispatching facilities service requests for its clients – 7/24/365. The work environment is fast-paced and client-service focused.  In order to ensure ongoing performance success, Operations Centre team members are measured against service delivery metrics.

The Customer Service Representative is required to provide service in English and French. 

 KEY DUTIES & RESPONSIBILITIES

• Learns client account details, the service request/work order management systems, the telephony system and Operations Centre policies, processes and operating procedures
• Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line facilities managers
• Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests
• Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties.
• Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and communication of information.
• Provides customer service support in either English and French
• Participates in program initiatives undertaken by the Operations Centre
• Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner.
• May be required to demonstrate Operations Centre capabilities to potential and existing clients and to prospective hires by having such people Y-cord into live calls.
• May be required to provide training to new Team Members.
• Other duties as assigned.

Work Hour Availability Requirements

• 7 days a week, 24 hours a day, 365 days a year environment requiring open availability
• Rotating shifts between 6:00am and 11:00pm
• Weekends and holiday work availability on a rotational basis
• May be required to work overtime

KNOWLEDGE & SKILLS

• High school completion plus a specialized technical or business course.
• Job Related Experience:  One year or less
• Demonstrated language proficiency (both verbal and written), including proper grammar, spelling and punctuation. Clear and effective communication skills.
• Basic understanding of the facilities/property management industry and knowledge of facility operations and maintenance, an asset.
• Strong customer-service orientation and customer service skills.
• Demonstrated ability to learn new processes, tools and other relevant information quickly, with proven ability to apply learning to the job.
• Ability to work in a fast-paced, multi-client environment with ability to apply various client-specific business processes to individual service request situations.
• Demonstrated ability to gather information, accurately assess issues and assign level of priority; effective probing and problem solving skills.
• Demonstrated organizational skills.
• Ability to sustain concentration over a prolonged period of time and pay attention to details.
• Demonstrated computer proficiency including solid keyboarding skills.
• Demonstrated personal leadership attributes incorporating a commitment to ongoing development and continuous learning.

Licenses and/or Professional Accreditation

• None required.

As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us as a future Account Manager/Banking Advisor.

What will you do?

• Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions and by identifying opportunities for advice, solutions, digital enablement and partner introductions
• Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
• Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to work as one RBC team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?

Must-have

• Goal-oriented individual with a demonstrated passion for putting clients first.
• Drive and self-motivation, as well as excellent communication skills and emotional intelligence
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Personal flexibility to work flex hours
• Eagerness to learn and determination to succeed

• Confidence and ability to learn financial concepts and willingness to obtain the Investment Funds in Canada or the Canadian Securities Course

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial, service or retail industry
• Mutual Funds accreditation

Is this job right for you? Check out our video and decide for yourself!

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• A world-class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

Additional Job Details

180 KING ST W:KITCHENER

KITCHENER

Canada

15

Part time

PERSONAL & COMMERCIAL BANKING

Regular

Salaried

2025-03-20

2025-03-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us as a future Account Manager/Banking Advisor.

What will you do?

• Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions and by identifying opportunities for advice, solutions, digital enablement and partner introductions
• Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
• Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to work as one RBC team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?

Must-have

• Goal-oriented individual with a demonstrated passion for putting clients first.
• Drive and self-motivation, as well as excellent communication skills and emotional intelligence
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Personal flexibility to work flex hours
• Eagerness to learn and determination to succeed

• Confidence and ability to learn financial concepts and willingness to obtain the Investment Funds in Canada or the Canadian Securities Course

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial, service or retail industry
• Mutual Funds accreditation

Is this job right for you? Check out our video and decide for yourself!

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• A world-class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

Additional Job Details

304 DUNDAS ST E:HAMILTON

HAMILTON

Canada

0

Part time

PERSONAL & COMMERCIAL BANKING

Casual

Salaried

2025-03-20

2025-03-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Working on the line you will machine parts and perform quality checks in a timely manner. These positions require shift work and the ability to work overtime.
 
Powering Vehicles, Motion, Work, and Lives since 1966.

About Linamar

Linamar Corporation is a Canadian global manufacturing company, offering stability and advancement opportunities.

We Offer
 

• Comprehensive Benefits and Pension Packages
• Career Advancement & Training Opportunities
• Shift Premiums & Production Bonus
• Personal Protective Equipment Allowance

Requirements
 

• Previous Manufacturing experience is an asset
• Ability to work all rotating shifts
• Ability to work overtime as required
• Must be willing to learn
• Work independently and as part of a team
• Must be 16 years of age to work on the shop floor

Why Linamar
 
 

• Opportunities to grow your career
• Community based outreach supporting both local and global initiatives and charities
• Social committees and sports teams
• Discounts for local vendors and events, including auto supplier discounts

285 Massey Road, Guelph, Ontario, N1K 1B2, CA

The Level 4 – Maintenance Multi Skilled is responsible for maintaining, troubleshooting and repairing a variety of mechanical, electrical, and electronic systems within an industrial environment.

Responsibility

·         Diagnose and repair mechanical, electrical, pneumatic and hydraulic issues of the production equipment to minimize downtime.

·         Perform predictive and preventative maintenance on machinery and equipment according to established schedules.

·         Assist in the installation and commissioning of new equipment, ensure all systems are properly integrated and functional.

·         Repair and replace defective parts, such as bearings, gears, belts and motors.

·         Conduct precision alignments and adjustments on machinery.

·         Execute mechanical rebuilds of the machinery and components.

·         Troubleshoot, repair and replace PLCs (Allen Bradley PLC, Fanuc / Siemens CNC controls)and other PC-based systems

·         Identify opportunities for process improvements to enhance equipment efficiency and reliability.

·         Read and interpret drawings, blueprints and schematics.

·          Close work orders using maintenance tracking system.

Academic/Educational Requirements

·         High school diploma or qualification.

Certificate of Qualification for both Industrial Electrician 442A and Industrial Mechanic Millwright 433A.

Required Skills/Experience

·         Fully capable of Level 3 – Maintenance Fully Skilled and Electrician responsibilities.

·         Minimum of 2-years of experience in manufacturing environment.

Working Conditions

40 hours per week

Shift work (Rotation/ Straight/ continental)

Maintenance and Production area as required.

Sunday to Saturday

Facility Specific

Ensure compliance with all legislative requirements in the facility’s geographic location including but not limited to:

·         ISO 45001: Health and Safety management system standard.

·         ISO 14001: Environmental Management system standard.

·         IATF 16949 Technical Specification Management

Ensure compliance with Linamar’s internal operating system known as ‘GOS’: The Global Operating System

Support, Foster, Promote and Demonstrate Linamar’s Core Values and Leadership Behaviors

Maintain department 5S requirements.

Overview

Overview

Owner Operator Truck Driver – Long Distance

QUALIFICATIONS:
• A minimum of three (3) years of verifiable driving experience is required, including at least one year as an owner-operator.
• Equipment must not be more than 7 years old and have a maximum of 600,000 miles. Equipment must pass an onboarding inspection at a Linamar approved facility.
• Must be legally entitled to work in Canada and to enter the United States
• Must possess a valid class AZ driver’s license that has not been suspended or revoked in the past 36 months
• Must be admissible into the US and able to obtain a FAST card.
• Must meet USDOT medical requirements
• Must provide a recent criminal record search or a valid FAST card
• Must provide an original driver’s abstract no older than 3 months, no more than 3 demerit points
• Must provide an original CVOR abstract no older than 3 months
• Must submit a negative drug screen
• Must be capable of meeting the physical demands of the job
• Must satisfactorily complete a road test by a LTI appointed evaluator
• Must not have any preventable accidents within the last three years where the claim exceeds $3000

RESPONSIBILITIES:
• Operate and drive articulated or straight trucks, weighing over 4600 kg with three or more axles to transport goods and material to destinations
• Oversee all aspects of vehicles, such as condition of equipment, loading and unloading, and safety and security of cargo
• Perform pre-trip inspection of vehicle systems and equipment such as tires, lights, and brakes.
• Record cargo information, distance traveled, fuel consumption, and other information in log book and/or on board computer
• Communicate with dispatcher and other drivers using on-board computer, cell phone, and CB radio

700 Woodlawn Road West, Guelph, Ontario, N1K 1G4, CA

Performance Expectations

Plan and direct highway and/or local drivers on daily freight pick-up and deliveries

Pre-plan driver’s trip itineraries and communicate those with all drivers

Track equipment, freight, and drivers through use of satellite and/or two-way radio

Communicate and direct customer service on issues and information that need to be communicated to customers, such as freight delivery delays and billing issues

Collect, sort, and distribute all driver trip envelopes

Ensure that all driver trip envelops are complete and accurate

Ensure that all customer needs and freight requirements are met through instructions and trip planning of the drivers

Prioritize loads and customers to accommodate changes and problems as they arise

 

Credentials

Completion of Secondary school diploma

Ability to interpret and give both verbal and written instructions

Excellent verbal and written communication skills

Prioritization skills and be multi-task oriented

Ability to develop and maintain co-operative working relationships with co-workers and customer

Ability to accomplish task in a controlled, effective manner while working under stress

Keen attention to detail

Leads and directs the work of others

What Linamar Has To Offer

Opportunities for career advancement.

Community based outreach supporting both local and global initiatives and charities.

Social committees and sports teams.

Discounts for local vendors and events, including auto supplier discounts.

 700 Woodlawn Road West, Guelph, Ontario, N1K 1G4, CA

The Opportunity:

Reporting to the Site Leader, the Health and Safety Manager will be responsible for providing direction and leadership to all associates and visitors to the Heritage facility. In addition, is responsible for ensuring consistent administration and compliance with all health and safety regulations and programs by the Health and Safety team.  This position is also responsible for development and delivery of the company-wide Health and Safety program, as well as managing all WSIB claims. 

Any MLF team member interested in being considered for this role are encouraged to apply online by March 28, 2025. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Recommends way to reduce or eliminate industrial accidents and health hazards in collaboration with supervisors and managers, and the JHSC.

• Acts as a resource to management in health and safety related matters.
• Conducts training needs analyses, develops programs, promotes, coordinates and/or delivers program, policies and procedures to promote safe work practices which comply with all municipal, federal and provincial legislative requirements.
• Management Co-Chair on the Joint Health and Safety Committee
• Represents management in meetings with the Ministry of Labour.
• Maintains statistical data for reporting requirements.
• Ensures that all safety audits are conducted and documented appropriately.
• Oversees the administration of all WSIB claims, including the Return to Work Program
• Ensures that a high level of morale is maintained among associates and creates an environment where associates are motivated to achieve company goals and objectives.
• Initiates and participates in the design and implementation of improved production and cost reduction methods through the use of Six Sigma.
• Analyzes and resolves safety issues and assists workers in solving safety-related problems.
• Recognize, support and commit to the Safety promise
• Supervises direct reports
• Oversees Occupational Health Program
• Maintains site Environmental Program, including the E2 Plan, NPRI and any associated programs
• Other duties/tasks as assigned.

What You’ll Bring:

• Excellent problem-solving skills
• Ability to communicate and motivate at all levels
• Excellent verbal and written communication
• Effective Supervisory skills
• Proven working knowledge of OSHA and relevant regulations, the WSIA and all other applicable legislation
• Detail and fine print conscious with exemplary organizational skills
• Strong computer skills to download and process data
• Strong presentation and public speaking skills
• Working knowledge of Six Sigma methodologies and tools

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.