All jobs within 50 km around Buckingham

JOB SUMMARY

You are responsible for providing a wide variety of confidential administrative support services in support of a department head/General Manager.

You serve as a point of contact for client departments, senior managers, senior external contacts and members of City Council, providing an initial response to standard inquiries and directing non-standard inquiries as appropriate. Duties and responsibilities also include conducting research and compiling documentation and data in support of branch projects or departmental inquiries, generating and making revisions to reports, creating and updating databases and project files, and coordinating the administrative processes.

Note: This is a generic job description that describes the typical duties of this job. Individual positions may not require the performance of all of these responsibilities, or additional related duties, within the scope of the job, may be assigned.

EDUCATION AND EXPERIENCE

Completion of 2 year community college diploma in Business/Office Administration or related field

Minimum of 4 years of clerical/administrative experience

KNOWLEDGE

• Relevant dispositions of regulations and legislation pertaining to the branch
• Branch goals, objectives, policies and procedures
• The City of Ottawa’s departments and internal operational and administrative procedures and relevant contacts
• General knowledge of MFIPPA regulations
• Principles and practices of office management
• Record keeping, filing and general office procedures
• Database and records management practices
• Information verification and basic statistical analysis techniques
• Computer applications, including Microsoft Word, Excel, PowerPoint, Access, SAP, Electronic Records Management System and other corporate standard software as required
• Knowledge of applicable health and safety legislation, including the rights and duties of workers General knowledge of City of Ottawa payroll and financial systems and branch policies, practices, functions, systems and procedures is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Work independently and as a flexible and co-operative member of a team
• Excellent organization and time management skills and techniques: ability to work under pressure to meet tight time schedules and deadlines, prioritizing work and handling significant problems and tasks which come up simultaneously or unexpectedly
• Strict attention to detail and accuracy in the maintenance of records: ability to balance spreadsheets and produce statistical reports
• Conduct background research to investigate and solve problems in support of management and staff information needs, as well as project implementation
• Client service oriented: ability to use effective and tactful oral and written communication skills with clients at all levels of the organization
• Compile, organize and summarize data and information accurately and efficiently, applying policies and procedures
• High level of competence in dealing with sensitive issues
• Exercise independent initiative and establish priorities for own workload
• Exercise sound judgment, discretion and a high degree of confidentiality
• Interpret and explain rules, regulations and policies
• Discretion and confidentiality
• Make decisions on both routine and non-routine problems Integrity, tact and good judgment.

JOB SUMMARY

The mandate of the Community Health, Wellness and Chronic Disease Prevention Service Area of Ottawa Public Health (OPH) is to promote safe, supportive, healthy community environments through the development of healthy public policy and the delivery of programs associated with Healthy Growth and Development, Chronic Disease and Injury Prevention, School Health, Immunization, Dental Health, OPH Contact Centre, Supportive Healthy Environments and Mental Health and Substance use Health, including clinical services and harm reduction programs. You are accountable for providing vision, leadership and strategic direction to the Service, and planning, organizing, directing, controlling, evaluating, and improving the development and delivery of its priorities, services, programs and operations. 

You will focus on program integration to work with and best support priority populations. You will advance service delivery models that not only ensure quality, seamless services, but also deliver on OPH strategic priorities including diversity, equity and inclusion, employee well-being and development and measuring our impact. 

You are responsible for establishing and maintaining positive, meaningful client relationships with diverse internal and external management, partners and interest-holders; serving as a spokesperson and liaison to key community and provincial partners related to Ottawa Public Health programs and services, to interpret public health policies, objectives and roles to the public; and working to enhance community and funder awareness and appreciation of how Ottawa Public Health is advancing prevention, equity and achieving results, to best position OPH to effect system-wide change that improves the population’s health while addressing inequities in the health of subpopulations in Ottawa. 

As Chief Nursing Officer, you act as the principal lead and resource for nursing practice and professional issues and represent public health nursing at the community, provincial and national levels.  

You are also accountable for applicable public health legislative requirements, and for managing the Service’s human and financial resources (including contracted services if applicable).

EDUCATION AND EXPERIENCE

Completion of 4-year Bachelor of Science Degree in Nursing  
Graduate degree with a focus on public health or nursing, or relevant academic equivalent, is desirable.  
Minimum of 10 years of progressively responsible management experience in the public health field with emphasis on program planning, assessing, and managing community health problems, and providing clinical direction to public health professionals, including 5 years in a local public health organization; and experience in the management of human resources and external contract resources, and management of operating and capital budgets. 

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Principles, practices, procedures, techniques, laws and regulations pertaining to the Service’s functions, programs, services and operations
• Ottawa Public Health and City of Ottawa operations and corporate governance structure
• Relevant Ottawa Public Health and City codes, policies and procedures
• Trends and developments in the public health environment
• Policy and program analysis, development, implementation and evaluation techniques
• Performance measurement and management practices 
• Public private partnerships and other alternate service delivery models
• Principles and methods of economic, financial, social and political risk analysis
• Principles and practices of public policy and business administration 
• Ottawa Public Health and City of Ottawa’s current social, political, business and economic climates
• Project management principles and practices
• Human resource management practices in a unionized work environment
• Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation, Ottawa Public Health and City policies and procedures

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City's culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization. 

Review the Leadership Competencies. 

Canada Post is  an exciting place to work! And you can be part of it!

We deliver billions of items to Canadians each year – and you can be a big part of making this happen. As a temporary, on-call delivery agent (also known as a letter carrier), you’ll be the face of Canada Post in your community and make sure customers and businesses get the mail and parcels they’re waiting for.

Does this sound like you? The role of delivery agent would be a great fit if you:

• like meeting people and making their day
• enjoy being outside and active year-round
• want to work for a great national company
• would be proud to serve your fellow Canadians

Job Responsibilities

What will you do?

• You’ll start your day in the depot, sorting and preparing the day’s deliveries
• You’ll load and drive a Canada Post postal vehicle

Job Responsibilities (continued)

• You’ll then spend most of your day outside, delivering mail and packages by foot or by vehicle to customers on your route
• You’ll return to the depot to unload the day’s incoming mail and packages for later delivery

Qualifications

What must you have?

• A valid Class 5 or Class G driver’s licence with a safe driving record for at least 3 years (driver's abstract required)
• The physical ability to lift mail items weighing up to 22.7 kg (50 lb) and carry items weighing up to 15.9 kg (35 lb) regularly throughout the day
• The ability to work in all types of weather
• The availability to be on-call
• The ability to read, write and speak English and/or French

These help, too!

• Experience in customer service
• Experience making deliveries or working as a driver

In return, we offer:

• Competitive pay
• Extensive classroom and on-the-job training about your duties and safety on the job
• Opportunities for permanent employment

Please note that mandatory pre-employment assessments and job training may take place in third-party facilities such as clinics and hotels, where specific COVID 19 protocols are in place. Access to these third-party facilities will require compliance with any such protocols.

Other Information

Today’s Canada Post - Canada Post is an e-commerce powerhouse, delivering billions of items every year. We help small businesses grow. We enrich lives in remote communities. We connect Canadians with each other and to the rest of the world. And we do all this by providing residential and business customers with the best possible delivery experience in the country.

We like to promote from within and can offer you a career rather than a job. While, like all of our delivery agents, you’ll start out on a temporary, on-call basis, you’ll have the opportunity to grow with us and obtain a permanent position … even try out new jobs in different areas of the company.

Selected candidates will be hired on specifics lists based on operationnal needs through this posting:

A- Hull & Aylmer

B- Gatineau & Buckingham

JOB SUMMARY

Pay Production is responsible for the delivery of payroll services to all City of Ottawa employees, including delivery of a $1.6 billion annual payroll and all associated financial transactions; administration of programs for pay in compliance with collective agreements, city policies, and legislative requirements; and WSIB/LTD claims management to ensure proper financial management.

You use your in-depth technical knowledge of SAP HR/Payroll and the complexities of this retroactive system, along with comprehensive payroll knowledge, to ensure that city employees are paid accurately and on-time in compliance with collective agreements, payroll related legislation and city policy. You undertake various activities under non-negotiable deadlines to: ensure accurate pay, leave and benefit entitlements; audit accuracy of information; ensure placements are consistent with collective agreement provisions and corporate policies and procedures; and assist with testing new configurations within the SAP HR/Payroll system.

You also liaise with all positions within Payroll, Pensions & Benefits as well as Human Resources, Labour Relations and client departments at all levels of the organization, federal government staff and banking officials, to clarify and resolve issues, provide advice and respond to inquiries with respect to City of Ottawa employees’ pay, leave and benefit entitlements.

EDUCATION AND EXPERIENCE

Completion of 2 year community college program in business administration, finance or related field

Minimum of 3 years of related experience in an accounting or finance environment, which includes least 2 years in a computerized payroll function

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Corporate computer systems/applications including SAP HR/Payroll
• Compensation and benefit verification, calculation and auditing techniques and practices, including mathematical techniques to perform or verify manual and automated calculations
• General accounting principles
• Record keeping, filing and general office procedures
• Microcomputer applications, including Word, Excel and e-mail
• Time management techniques
• Payroll and Human Resources policies, guidelines and procedures
• The various collective agreements specific to the client population served
• Organizational structure of the City of Ottawa and relevant contacts therein
• Canada Revenue Agency legislation and regulations for income tax, EI and CPP
• WSIB, OMERS, ESA, Canada Labour Code, MFIPPA legislation
• Working knowledge of applicable occupational health and safety legislation and general knowledge of corporate/departmental policies and procedures related to health and safety Working knowledge of City of Ottawa Payroll and Financial Systems is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Work effectively under pressure of heavy workload and non-negotiable deadlines
• Demonstrated knowledge of SAP in a HR/Payroll services environment
• Function at an advanced level in analysis and problem solving of SAP pay and leave data
• Work independently as well as within a team
• Communicate effectively, both orally and in writing, on complex and sensitive issues
• Apply collective agreement provisions as they relate to pay, leave and benefits
• Strong interpersonal skills
• Excellent oral and written communication skills
• Work well under tight deadlines
• Thoroughness and initiative
• Organized, methodological and attention to detail
• Customer service oriented
• Flexible
• Team Player

JOB SUMMARY

Hospitality Services is responsible for the planning, coordinated development, management and implementation of food, nutrition and environmental activities, programs, services and initiatives to the residents of a municipal long term care facility. 

You are responsible for performing housekeeping duties associated with the maintenance of a clean, comfortable, home-like and safe environment in the Long Term Care Home, with an emphasis on resident safety and engagement, in accordance with the Long Term Care Homes Act, 2007.

EDUCATION AND EXPERIENCE

Completion of Grade 10 

Six months of experience in institutional cleaning

KNOWLEDGE

• Disinfection procedures
• Stripping and refinishing of floors
• Preservation of surfaces
• Shampooing of carpets and upholstery
• The use of housekeeping equipment
• Employee health and safety/WHMIS
• Good understanding of safe body mechanics for lifting and bending
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Work under pressure
• Operate auto scrubber, floor buffer and carpet extractor
• Understand and follow directions
• Identify and report hazards in the workplace
• Organize and prioritize work assignments
• Dependable, reliable and professional
• Flexibility with changes in work assignments
• Work within a team environment
• Cooperative, respectful and courteous with residents, visitors and co-workers
• Physical and mental ability to perform assigned routines
• Ability to either fully squat or kneel
• Ability to stand and walk for prolonged periods
• Capable of lifting and carrying 35 lbs
• Good personal hygiene practices

Job Description

The incumbent is part of a team responsible for the receipt and resolution of all Pay and Time related enquiries from Supervisors and Employees. The agent is the first point of contact for Supervisors for all pay defect enquiries and is required to have in-depth working knowledge of various Payroll/Time Management/Human Resources and Benefits policies, processes and systems as well as legislative issues affecting pay.
 

Job Responsibilities

Below are the main job requirements and responsibilities for the Clerk, HR Contact Centre: 

1.    Answers all enquiries received by the HR Contact Centre through all communication channels.  Is responsible to evaluate the applicable problem and exercise the required discretion and judgement when selecting the appropriate course of action to resolve the situation to the mutual advantage of the employee and the Corporation.  Initiates analysis of issue by referencing systems (e.g. SAP, case management tool), reports (e.g. SAP), external third party reports (e.g. Ceridian), legacy interfaces (e.g. IRMA, LCRMS, AIMS) and sensitive employee-specific data.  Enquiries can be initiated by internal employees, internal people managers, and external corporate partners (e.g. Great West Life, government agencies, etc.).  In cases where resolution is extremely time-sensitive and could be immediately impacting employee pay, takes action to resolve or escalate as appropriate. 

2.    Creates cases based on information gathered during contact and monitors cases that users create using the self-service functionality.  Monitors all pending enquiries to ensure timely resolutions.  Tracks the progress of unresolved or outstanding problems to ensure proper action is being taken and escalates problems, as required, within the prescribed timeframe to the second level of intervention.  Communicates the results to both callers and supervisor.

3.    Requires in-depth working knowledge of various Payroll/Time Management/Human Resources and Benefits policies, processes and systems. Requires working knowledge of all collective agreements with respect to employee total compensation.  Maintains a thorough knowledge of policies, processes and systems to ensure consistency and accuracy of responses.

4.    Educates and recommends to the caller corrective action required regarding SAP entries pertaining to Organization Management, Personnel Administration or Time Management.  Guides the caller through processes as required.

5.    Recommends to the caller self-service options available through Employee Self-Service (ESS), and educates and guides employee through processes as required.
 

Job Responsibilities (continued)

6.    Provides specific details to caller as appropriate with respect to employee total compensation (salary, vacation, sick leave, benefits, etc.) to ensure accurate application of policies and collective agreements.  

7.    Based on data reports, proactively contacts people managers that may be experiencing difficulty within the Time Management area to avoid potential pay affecting errors.

8.    Identifies and escalates issues and opportunities leading to improvements in the overall service provided to prevent employee complaints, supervisor concerns, and union issues.  Assists colleagues by handling irate callers instead of transferring to supervisor when customer can be satisfied by such action.  Escalates irate callers to supervisor when required. Informs supervisor of any backlog, missed deadlines, etc.  Recommends solutions and/or improvements to processes.  Provides information for inclusion in management/audit reports, as required and provides training support.

9.    Is competent, informed and knowledgeable on CPC computer systems and reporting methodologies by using complex computer system applications.  Ability to operate on-line computer and telecommunications equipment.
 

Qualifications

Education
 
•    Completion of secondary school according to provincial standards or equivalent (GED) is required AND Completion of post-secondary (College/University) course(s) may be required.

Experience

•    1-3 years’ of related work experience is required.