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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele.

You will discover a stimulating work environment that promotes your professional growth in a clean and safe environment.

Available salary: $23.75

Evening premium of $1.25/h and night premium of $1.75/h

During the summer,  we guarantee 40 hours per week.
We offer a permanent part-time position, 24 hours/week.

Schedule varies according to our needs.

We support and care for our employees and their families by offering:

• Group pension plan with employer contribution;
• Telemedicine and assistance program for employees and their families;
• Share capital with employer contribution;
• Possibility of contributing to group RRSPs and TFSAs
• Training and development programs;
• Activities organized for employees and their families;
• Special discounts on our products;

Contributing in this role means:
Your days within the team will look like:
Performing operational tasks such as molding, unmolding and turning cheeses;
Ensuring the cleaning and sanitation of equipment;
Any other tasks relevant to cheese production;

The qualifications sought are:
This position is for you if:
You are physically able to stand for long periods and perform repetitive movements
You are able to work in a temperate and/or refrigerated environment
You already have experience in the manufacturing or warehouse sector, it is even better, but not mandatory
You are a quick learner and you are responsible
You work in a team and communicating with your colleagues is easy for you
If this description sounds like you, join us and apply here.

Overview

11/14/2024

Address:

2305 chemin Rockland

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $44,000.00

What you’ll do

Customer Service

• Provide leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
• Enforce delivery of our operating model customer service standards.
• Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
• Meet established service levels agreements for in-store services and order fulfillment
• Support the organization in customer acquisition through the promotion of our customer loyalty and credit card programs

Operations

• Demonstrate and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
• Establishe plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly prices sweeps.
• Lead the implementation and execution of standard operating procedures (SOPs)
• Lead the execution of seasonal changeover as per seasonal merchandising plan
• Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Oversee preparation for annual inventories.
• Follow and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Create and / or monitor the creation of efficient store weekly scheduling for both sales and support functions.

Training    

• Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
• Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
• Communicate in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions, keeping team well informed of pertinent information.
• Complete and holds team accountable to complete required Triangle Learning Academy within timeframes.
• Facilitate and lead team meetings.
• Ensure execution of the Customer Experience and provides resolution for all customer concerns.
• Develop and lead recruiting and hiring strategy for store, maintains a complete team
• Create succession plans through continuous training and development

Leadership

• Act a brand ambassador, promoting our stores, brands, and people internally and externally
• Continually motivate team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Follow the disciplinary process consistently and impartially.
• Promote and maintain a positive and motivating work environment (safe, inclusive, and empowering)

What you bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
• Proven ability to build and manage a daily, weekly plan for the department and store
• Exceptional communication skills
• Excellent organizational skills
• Superior training and mentoring skills
• 3-5 years retail experience required
• High energy, enthusiasm and a drive to succeed

#LI-MM2

Position Summary...

Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction and loyalty. If you are looking for an exciting job in customer service or retail, working as an OMNI Customer Fulfillment Associate may be a great fit for you!

What you'll do...

1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers.
2. Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes.
3. Ensures that products picked are of the highest quality i.e. no damaged products, freshest product selection etc.      
4. Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.     
5. Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained.
6. Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution.     
7. Ensures strict adherence to strict safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris and ensures all totes are clean and void of debris before packing; Operates material handling equipment in a safe and responsible manner and ensuring that all safety pre-inspection checks are completed before use; Exhibits behaviors that support the organization’s mission and core values.
8. Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards; Demonstrates flexibility in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules. 

‎ 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

100 Boul Brien, Repentigny, QC J6A 5N4, Canada

Are you ready to take your career to the next level?

As an Analyst, Finance, you will play a pivotal role in managing and optimizing commercial programs for retail accounts across Canada. This dynamic position offers the opportunity to work both regionally and nationally, providing critical support to our sales department and collaborating closely with the Manager, Finance.

****Salary ranges from $66 960 to $87 890*** offers will vary commensurate with experience, education, skills, and training.****

We support and take care of our employees and their families by offering :

Vacation upon hire

Generous and complete benefit coverage with group insurance

Group retirement plan with employer contribution

Telemedicine and assistance program for employees and their families

Employee Share Ownership Plan with an employer match

Paid Parental Leave program

Paid time off: Sick days, floater days and volunteer day off

Opportunity to contribute to a collective RRSP & TFSA

Training and development programs

Saputo Flex Program, flexible work environment (schedule/location/time off) according to department needs

Organized activities for employees and their families  

Advantageous discounts on Saputo products

How you will make contributions that matter:

• Play a key role in debit note management by ensuring timely clearing and resolution of deductions;

• Do daily reviews of debit notes to ensure proper clearing;

• Execute weekly follow up with sales for debit note approval;

• Do weekly financial review of retail business ensuring accuracy and providing summary comments;

• Manage commercial programs and analysis of sales performance indicators;

• Prepare comparative analysis of commercial programs;

• Work with various administrative departments across Canada to ensure the proper management of commercial programs;

• Participate in end-of-month procedures by helping with journal entries and producing the required financial reports (account reconciliations, financial packages, payments, etc);

• Participate in the preparation of annual budgets;

• Act as the point person and administrative support for the sales department across Canada and finance team members, including various gross profit analysis and payments;

• Play a key role in debit note management by ensuring timely clearing and resolution of deductions;

• Support annual financial audits;

• Any other duties as assigned;

You are best suited for the role if you have the following qualifications:

• University degree in accounting, finance or other relevant field

• 2-3 years of experience in financial analysis or a similar position

• Chartered Professional Accountants (CPA) designation considered an asset

• High level of precision, organizational and analytical skills, self-motivation and initiative

• Knowledge of BI (Business Intelligence) and AS/400 is an asset;

• Excellent proficiency in Excel and the Office suite

• Bilingualism (French and English) spoken and written is essential as the candidate will have to work closely with teams located across Canada

•  

Are you ready to take your career to the next level?

As an Analyst, Finance, you will play a pivotal role in managing and optimizing commercial programs for retail accounts across Canada. This dynamic position offers the opportunity to work both regionally and nationally, providing critical support to our sales department and collaborating closely with the Manager, Finance.

****Salary ranges from $66 960 to $87 890*** offers will vary commensurate with experience, education, skills, and training.****

We support and take care of our employees and their families by offering :

Vacation upon hire

Generous and complete benefit coverage with group insurance

Group retirement plan with employer contribution

Telemedicine and assistance program for employees and their families

Employee Share Ownership Plan with an employer match

Paid Parental Leave program

Paid time off: Sick days, floater days and volunteer day off

Opportunity to contribute to a collective RRSP & TFSA

Training and development programs

Saputo Flex Program, flexible work environment (schedule/location/time off) according to department needs

Organized activities for employees and their families  

Advantageous discounts on Saputo products

How you will make contributions that matter:

• Play a key role in debit note management by ensuring timely clearing and resolution of deductions;

• Do daily reviews of debit notes to ensure proper clearing;

• Execute weekly follow up with sales for debit note approval;

• Do weekly financial review of retail business ensuring accuracy and providing summary comments;

• Manage commercial programs and analysis of sales performance indicators;

• Prepare comparative analysis of commercial programs;

• Work with various administrative departments across Canada to ensure the proper management of commercial programs;

• Participate in end-of-month procedures by helping with journal entries and producing the required financial reports (account reconciliations, financial packages, payments, etc);

• Participate in the preparation of annual budgets;

• Act as the point person and administrative support for the sales department across Canada and finance team members, including various gross profit analysis and payments;

• Play a key role in debit note management by ensuring timely clearing and resolution of deductions;

• Support annual financial audits;

• Any other duties as assigned;

You are best suited for the role if you have the following qualifications:

• University degree in accounting, finance or other relevant field

• 2-3 years of experience in financial analysis or a similar position

• Chartered Professional Accountants (CPA) designation considered an asset

• High level of precision, organizational and analytical skills, self-motivation and initiative

• Knowledge of BI (Business Intelligence) and AS/400 is an asset;

• Excellent proficiency in Excel and the Office suite

• Bilingualism (French and English) spoken and written is essential as the candidate will have to work closely with teams located across Canada

Overview of The Role

The Senior Advisor HR Solutions & Systems will participate in the implementation and configuration of HR Systems that support the company’s strategic direction.  The incumbent will provide support and ongoing knowledge transfer to different HR teams to promote optimal system use and be a key team member of the global HR function.

This position will partner with HR, Talent Acquisition, Learning, as well as IT and Operations teams to innovate through automation, continuous improvement and systems enhancements.  The ideal candidate will have deep expertise in the following Workday modules, Learning, Recruitment and Talent.

How You Will Make Contributions That Matter:

• Have strong analytical skills, and the ability to optimizing HR processes through technology and participate in the design and implementation of our global HR Processes.
• Serve as a Subject Matter expert for existing Learning, Recruitment and Talent applications and all related business processes.
• Partner with HR, Operations and IT Teams to ensure alignment, delivery, maintenance & evolution of HR systems.
• Be comfortable and confident with gathering business requirements and problem-solving with business stakeholders. Be the primary point of contact for data gathering, testing and internal systems teams.
• Help our team ensure data accuracy and seamless ongoing enhancements of new Workday features and functionality of Learning, Recruitment and Talent.
• Provide on-going support to end users for all management levels (multi-country, multi-divisions, facilities, locations and employees (management self-service and employee self-service). Resolve issues and participate in the implementation of a corrective action plan in collaboration with the required stakeholders.
• Document recommendations on best practices for standardization and efficiencies in processing with a mindset of continuous improvement, as well as test scripts and participate in test cycles.
• Document business processes and procedures and publish online help documentation on SharePoint.
• Provide HR Metrics/KPI’s dashboards and consistent HR business measures to senior leadership team.
• Conduct data integrity checks, audits and reporting.
• Contribute to change management activities by communicating and educating our key user network and impacted population on systems/business process changes.
• Keep up with the latest Workday improvements using Workday Community.
• Support change management efforts, including training, documentation, and stakeholder communication.

You Are Best Suited for The Role If You Have the Following Qualifications:

• Bachelor’s degree in human resources, business administration or a related field.
• 7+ years of HRIS or HR technology experience, with at least 4 years of hands-on Workday configuration and support.  Deep knowledge of Workday Learning, Recruitment and Talent.
• 5 years of experience as a Business Analyst or HR systems related positions. Knowledge of HR principles, practices, and processes drawn from closely working with HR business partners.
• Great track record in accomplishing business analysis, recommendation with capability to quantify and demonstrate business process efficiencies.
• Skillful in managing changes effectively and identify business processes and systems impacts.
• Understanding of lean/agile management principles (an asset).
• Ability to communicate technical or business information to various audiences (non-technical, executives, leadership team etc...) in layman’s terms.
• Advanced user skills with the Microsoft suite, especially Excel.
• Strong analytical, multitasking and interpersonal skills.

Exceptional written and oral communication skills in French, English.  Communication skills in Spanish would be considered an asset.

As part of their duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America.

We support and care for our employees and their families by providing: 

• Competitive salaries
• A hybrid work environment with the possibility to work from home 2 days a week
• Advantageous corporate agreements
• Full range of group insurance benefits
• Group retirement pension plan with employer contribution
• Purchase option of company stocks
• Group RRSP
• Health and wellness program in the workplace
• Assistance program for employees and their families
• Saputo products at a discounted price 

SALARY RANGE: $78,170 - $102,600

*Salary offers will vary commensurate with experience, education, skills, and training. 

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

Overview of the Role

This position will ensure availability of manufactured & procured products into Regional Distribution Centers to satisfy regional customer requirements. Working within the Supply Chain Optimization (SCO) group, the position is accountable to use a companywide integrated plant scheduling and procurement tool to provide production planning, finished goods procurement, and materials coordination services. Position will involve managing inventory and plant scheduling functions at multiple locations and therefore must have demonstrated understanding of procurement and supply chain principles. A highly interactive role in the organization, requiring effective facilitation of inter-department, analysis and problem solving within the Saputo supply chain.

Salary: $65 010 - $85 329

***Salary offers will vary commensurate with experience, education, skills and training.***

How you will make contributions that matter:

• Ensure the Distribution Center(s) have the Right Product, in the Right Quantity, at the Right Time.

• Maintain on-going and effective working relationships with local/regional management (Production, Warehouse & Delivery, Sales, Forecasting, Customer) and SCO group.

• Monitor the inventories of all finished goods, ingredients and packaging materials, and continuously replenish them to the optimal levels.

• Maintain and manage the relationships with National purchasing group, and all suppliers of ingredients and packaging materials.

• Provide production schedules/orders to the plant, monitor production order fulfillment, and act accordingly with the plant to maintain the fulfillment at the acceptable level.

• Work with National Transport group to assist coordination of interbranch movement of finished goods.

• Coordinate ordering and stock levels during product introductions/de-listing to minimize shortages/disposals.

• Identify shortages-disposals -product supply issues in a timely manner

• Analyze continuously and implement improvement in local supply chain to reduce cost, improve service.

• Participate in interdepartmental projects

• Other duties as assigned.

You are best suited for the role if you have the following qualifications:

• University degree in Supply Chain or a related field

• 3 to 5 years’ experience in Supply Chain, Operations Management, or Inventory Management, experience in the food industry, an asset

• SAP experience would be an asset

• Proficiency with Microsoft office (Excel, Powerpoint)

• Strong verbal and written communication skills

• Solid team player, with strong interpersonal skills

• Demonstrates the ability to work independently, with minimal supervision

• Must be able to perform effectively in a fast-paced environment

• Proven track record of effective problem solving and decision making

• Bilingualism (French and English) spoken and written is essential because the person will interact with various team members and stakeholders across Canada.

We support and care for our employees and their families by providing:

• Competitive salaries

• Advantageous corporate agreements

• Full range of group insurance benefits

• Group retirement pension plan with employer contribution

• Purchase option of company stocks

• Group RRSP

• Health and wellness program in the workplace

• Assistance program for employees and their families

• Saputo products at a discounted price

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

The position holder will be responsible for supporting the administration supervisor in various tasks related to the coordination and control of operations of this department of the Ville St-Laurent distribution center.  

This is a temporary contract for a period of 16 months. 

Salary: $54,080 -$70,980

*Salary offers may vary based on experience, education, skills, and training.*

We support and care for our employees and their families by offering:

• Generous and comprehensive group insurance

• Group pension plan with employer contribution

• Telemedicine and assistance program for employees and their families

• Possibility of contributing to group RRSPs and TFSAs

• Training and development programs 

• Activities organized for employees and their families

• Special discounts on our products

Contributing in this role means:

• Analyze daily transactions related to distribution routes;

• Check route inventories to ensure transaction accuracy;

• Finalize distribution route reports and follow up as appropriate;

• Analyze billing discrepancies and make necessary adjustments;

• Carry out appropriate follow-ups with distributors (documents, corrections, etc.);

• Support in managing POD requests from customers/representatives.

• Process and codify POs received with purchase invoices;

• Managing employee file updates in Workday;

• Management and creation of documents for work accidents, work stoppages, etc.;

• Perform various tasks related to payroll management in Kronos as needed.

The qualifications sought are:

• High school diploma or equivalent;

• Experience in the administrative field (2-3 years)

• Rigor, analytical mind and attention to detail are essential;

• Good knowledge of the Office suite (Word, Excel intermediate level);

• Knowledge of A/S-400 systems (an asset);

• Initiative and ability to work independently;

• Good communication and interpersonal skills.

• Bilingualism (French and English) spoken and written is essential as the individual will interact with various team members and stakeholders across Canada.