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Classification: PTS/MGT/IT B
Salary/Rate of pay: $78,895 - $92,638

Application deadline: 2024-09-13 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Canadian Blood Services is looking for atemporary full-time Business Systems AnalystII to join our dynamic Internal Customer Experience Blood Management Solutionsteam.

The Internal Customer Experience team is responsible for managing the delivery and operation of IT services related to employee experience and productivity, blood operations, data & analytics and optimization, making IT more effective, reliable and consistent.

In this role, you will play a key part in supporting the design, development, and execution of the ePROGESA Collections Modernization initiative, a multi-year project aimed at transforming the collections process.

The Blood Management Solutions team operates in a dynamic and challenging environment, driving strategic business analysis, process development, and technology solutions to address the national needs of Canadian Blood Services. This team manages essential software solutions and technologies for the collection, testing, manufacturing, and distribution of blood and blood products. It is instrumental in defining and managing the requirements and design of our enterprise blood management solutions, including ePROGESA. Additionally, the team oversees the software lifecycle, maintains strong relationships with key business, quality, and regulatory stakeholders, and manages critical donor and customer information crucial to our operations.
 

Formula for Success 

• Using your skills and experience as a business systems analyst, engage with key business stakeholders to discuss and evaluate proposed changes, perform analysis, and gather requirements.  
• Leveraging your knowledge and expertise in blood management processes and blood management solutions, perform design, development and configuration of strategic business enhancements and changes to blood management systems. 
• Employing your expertise for software testing and technical writing, perform system validation and complete the appropriate level of documentation to support the completion of each change.    
• Acting as a representative for the Blood Management Solutions team, you will work with quality assurance and regulatory affairs personal to effectively communicate changes and impacts to our regulated blood management solutions and ensure a continuous state of regulatory compliance.   
• Using your expertise in system life cycle management, you will participate in project management and software release planning sessions to ensure the timely delivery of effective changes that are compliant with business needs. 
• Employing your communication and engagement skills, you will serve as contact with other IT stakeholders and software vendors to manage required technical enhancements, software fixes and maintenance, and overall system life-cycle management activities. 

Demonstrated education and skills 

• Post-secondary level education in a relevant discipline from a recognized academic institution, preferably a related university degree or diploma in science or business, and/or significant experience/certification in business analysis, software development methodologies and enterprise software life-cycle management. 
• 3-5 years of demonstrated experience and skills as a business systems analyst or relevant business analysis experience in blood banking operations and process design. 
• Previous experience with blood management solutions software is preferred. 
• Experience working in a regulated healthcare environment in alignment with quality management systems is desired. 
• Demonstrated ability to effectively work within a team environment, with customers/end users, project team members and other IT team members to successfully deliver small to medium sized initiatives of high quality under defined timelines. 
• Proven ability to work and learn in a dynamic, challenging and continuous improvement focused environment that is constantly changing and evolving to meet the needs of the business community. 
• Excellent oral and written communications skills (English). 

What we offer you 

• Percentage in lieu of benefits and vacation.
• Annual performance award up to 6%. 
• Defined benefitpension plan. 
• Employee discounts, wellness program, professional resources. 

 
What you can expect 

• This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services location 40% of the time/2 days of the week. 
• You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.  
• Occasional travel may be expected to our office location in Ottawa – 1800 Alta Vista Dr, or to other Canadian Blood Services locations within Canada. 

Responsible for the physical loading, unloading and/or sorting of packages by hand, including lifting, pushing, pulling, carrying and placing, in a safe and efficient manner. Package Handlers (PHs) may be assigned to or rotate through various areas and positions such as Loader, Unloader, Palletizer, Scan Weigh and Key (SWAK), Quality Assurance (QA), Facer, Switcher, etc.

In addition to the above general responsibilities and the other duties as assigned by management, the following PH assignments require specialized training and/or responsibilities:

• Package Handler Trainer: Trains other PHs on loading, unloading, palletizing, and scanning techniques in order to ensure efficient and safe movement of packages through the operation.
• Package Handler – Air: Responsible for a multi-step package inspection process to ensure packages that are “Air Restricted” are not loaded into an air container.

Essential Functions

• Utilizes “hand-to-surface” methods for all package handling.
• Loads and unloads packages onto or from delivery vehicles, trailers, pallets, conveyor system carts and load gratings.
• Lifts, carries, pushes and pulls packages on a continuous and repetitive basis for approximate shift of 3-5 hours, with potential of working one or more shifts each day
• Determines the appropriate conveyor system by scanning packages, reading labels and charts, verifying numbers and memorizing information and sorts packages accordingly.
• Performs other duties as assigned
• In addition to the above essential functions, the following PH assignments have additional essential functions as follows:

Additional Package Handler Trainer essential functions:

• Trains new PHs in effective unloading, loading, palletizing, carrying, smalls handling, SWAK, and non-conveyable package handling techniques.
• Provides training to other PHs who are in need of additional instruction on unloading, carrying, loading, palletizing, smalls handling, SWAK, or non-conveyable package handling techniques, as determined by management.
• Provides feedback on proper package handling techniques, as needed.
• Reinforces among peer PHs all dock safety standards.
• Understands and demonstrates by example all necessary processes and procedures.
• Updates managers on conditions during the sort so operation efficiency decisions can be made.
• Assists in the implementation of new package handling procedures and techniques.
• Regularly loads/unloads, palletizes, lifts, carries, pushes and pulls packages while training other PHs.
• Additional Package Handler – Air essential functions:
• Scans each package in the airlift consolidation area; inspects for Hazardous Materials or ORM-D designation.
• Loads packages into unit load device as appropriate.
• Completes “Notification of Restricted Packages Return to Shipper” in SCMS for air-restricted packages.
• Regularly loads/unloads, lifts, carries, pushes and pulls packages.

Minimum Education

None required

Minimum Experience

No experience required

The following specialized assignments have required/preferred PH experience with Federal Express Corporation (FEC) :

• PH Trainer: Six (6) months of experience as a PH with Federal Express Corporation (FEC)  preferred.
• PH - Air: Six (6) months of experience as a PH with Federal Express Corporation (FEC)  preferred.
• Knowledge, Skills and Abilities
• Ability to understand and follow instruction regarding work duties and safety methods.
• Ability to discern numbers and information in order to sort packages correctly.
• Ability to use basic tools and equipment such as skate wheel rollers, dock carts, hand-held scanners, chutes and unloading devices.
• Strong communication and interpersonal skills; ability to work well in a fast-paced team environment.
• PHs operating switching equipment must have a valid driver’s license and maintain a Department of Transportation (DOT) file.
• PH Trainer: Ability to train multiple peer PHs simultaneously.
• PH - Air: Must satisfactorily complete and maintain Federal Express Corporation (FEC) ’s Airlift Consolidation Gateway Training as well as government-regulated and required Indirect Air Carrier (IAC) training. Yearly training recertification is required.
• Job Conditions
• Will need to work in hot and cold temperatures
• Will need to work in an environment with loud noise
• Should be able to lift and carry between 5 and 50 pounds
• Travel should not be required

• Location: 985 Moodie Drive, NEPEAN, ON K2R 1H4, Canada

Application Close: 18/09/2024

WHAT YOU NEED TO KNOW

• Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.  
• Driver’s License Requirement:  A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated  
• Immunization Policy: OPH has an immunization policy requiring all employees to report their COVID-19 and Influenza vaccination status annually
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

• MUST HAVE A RELIABILITY RATING (Have 5 years of residency in Canada)
• Observes and reports activities and incidents at a client's assigned site ensuring the safety and security of client property and personnel.
• Conducts periodic patrols to check for irregularities and inspect protective devices and fire-fighting equipment.
• Maintains order and may act to enforce site regulations and guidelines regarding staff, visitors and premises.
• Controls access to the customer site or facility through the admission process.
• Patrols an assigned site on foot or by vehicle, checking for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems and controlling unauthorized persons.
• Protects evidence or incident scenes in the event of an accident, emergency or security investigation.
• Responds to fire, medical emergencies, bomb threats, floods, water leaks, elevator emergencies, hazardous materials, severe weather and other incidents.
• Prepares logbooks and reports as required.
• Specific duties may vary and be documented separately. The employee may not be required to perform all of the duties listed. Additional duties may be assigned and duties modified as business needs dictate.

Job Requirements

• The physical and mental demands of this job may include, with or without reasonable accommodation, the following: seeing, hearing, speaking and writing clearly. Occasionally being able to reach, bend, kneel, crouch and crawl. Frequent sitting, standing and walking, which may be required for extended periods of time, and may involve climbing stairs and traveling over inclines and uneven terrain. Additional physical demands may include frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
• Must be able to meet and continue to meet all applicable licensing requirements for security officers.

We are seeking candidates that either have a Top Secret Clearance or can obtain a Top Secret clearance.

We value diversity and inclusion and encourage all qualified people to apply.

Must also hold a valid Ontario Security Guard license or can obtain one.

It must be noted this process includes your ability to provide proof of documentation of 10 years of Canadian residency, employment, education and more.

MANDATORY REQUIREMENTS:

• Must be a Canadian Citizen.
• 10 years (required minimum) of verifiable recent history within Canada.
• Personal Security interview by Government Security Officials.
• Please note that process will be very invasive, and you will be asked to honestly disclose (securely) detailed personal information to Government Security Officials.
• Potential interviews of neighbors, colleagues and/or friends regarding your suitability for Top Secret clearance.
• Submitting to a Criminal Background check which includes fingerprints, polygraph testing psychological testing and credit check with a detailed financial disclosure of assets and debts.
•  

ABILITIES & SKILLS:

• Noting that ALL APPLICANTS will be required to work 12-hour night shifts upon commencing duties on site until operational requirements permit otherwise.
• Must be able to conduct both interior & exterior patrol duties during both day/ nights.
• Excellent customer service skills.
• Must be able to organize and prioritize to support an effective/efficient operation and accomplishment of stated goals.
• Must be able to take directives and work in a team environment.
• Must be able to work in a potentially stressful environment and be able to deal with emergencies.
• Must be able to use Excel, Word, Email, access control software etc.
• Previous service in the Canadian Forces, Police, Corrections or previous security experience is preferred, but not essential.
• A minimum of 2 years of experience is a related field is preferred.
• French is an asset/ and while preferred, is not a requirement.

WHAT WE OFFER:

• A full benefits package for (after 3 months).
• Pension plan; paid sick days (after first 12 months) and free uniforms.
• Free pre-employment training to obtain Security License. Paid on the job training for successful candidates. You must also advise us if you have any current applications to municipal police agencies or government positions such as CBSA, CSC and RCMP etc. 

The posting will remain open until filled.

The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.

KEY DUTIES & RESPONSIBILITIES

• Receive, process and validate service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required
• Co-ordinate BGIS and subcontracted forces to deliver required tenant services within the scope of the position
• Provide assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning work
• Review contract work, report any discrepancies to Facility Manager and request Purchase Orders
• Proper interpretation of client work processes, workplace culture and policies is essential for effective Tenant Services delivery
• Other duties as assigned

Knowledge & Skills

• High school completion plus a specialized technical or business course
• More than one year up to three years of job-related experience 
• Superior client management/customer service skills
• Effective Interpersonal skills, with an emphasis on communication (verbal/written)
• Knowledge of project delivery and tendering processes
• General knowledge of commercial building systems and/or construction
• Strong organizational, coordination and documentation skills with the ability to multi-task
• Ability to work independently
• Ability to interpret contracts, as required
• Proficiency with CAD will be considered an asset
• Specific experience and skill related to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.
• Proficient with MS Office and email software
• Bilingual in English & French (asset)
• Must be able to obtain a reliability clearance from the federal government
   

Licenses and/or Professional Accreditation

• Valid driver’s license (as required)

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

• Location: 985 Moodie Drive, NEPEAN, ON K2R 1H4, Canada

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment