529 Jobs Found
Customer Subscription Advisor (Full Time) - DuProprio Full-time Job
Customer Service MontréalJob Details
We help current and aspiring homeowners take on and carry out their real estate projects with confidence. We provide quick access to a network of skilled professionals every step of the way, whether its to buy or sell a house, undertake a major renovation project, or keep up with routine home maintenance.
To achieve this, we have developed a corporate culture that truly puts the employee at the heart of its priorities.
DuProprio is currently looking for a New Membership Advisor .
Does this speak to you? Would you like to put your passion to good use and join the residential sales team as a New Membership Advisor ?
Concretely, what will your days look like ?
-
Answer inbound sales phone calls and make outbound calls to provide appropriate information to our customers;
-
Promote and explain the different products available to potential customers;
-
Actively listen and ask relevant questions to identify customer needs and expectations ;
-
Make outbound calls to present our economical, efficient and innovative tools, facilitating real estate transactions;
-
Maintain our client files up to date by performing various administrative tasks;
-
Collaborate with the sales team to develop strategies to attract new customers and retain existing customers.
What do you need to be a Consultant , new memberships with us?
-
Have experience in sales and customer service;
-
Have knowledge of sales techniques;
-
Be comfortable using different software and computer systems;
-
Have the desire to perform and be results-oriented;
-
Provide outstanding customer service;
-
Have interpersonal skills (customer approach);
-
Have great listening skills;
-
Have an interest in real estate and enjoy teamwork;
-
The ability to work both remotely and at our Charny office . (Details about our hybrid work mode will be presented to you during the recruitment process).
Benefits that make a real difference:
-
A salary based on your sales experience starting at $ 20.90 /hour + bonus
-
The possibility of receiving the evening and FDS bonus ($2);
-
A variable schedule of 37.5 hours per week: Monday to Thursday between 8:30 a.m. and 7 p.m .; Friday between 8:30 a.m. and 5 p.m .; Saturday to Sunday between 10 a.m. and 3 p.m.;
-
A group insurance program paid in part by the employer (drug, dental, travel, life, disability insurance, etc.) including a $500 health account ;
-
A bonus system to highlight and reward your work;
-
A generous vacation policy;
-
5 days of paid floating leave upon starting your job ;
-
Access to an employee and family assistance program (EFAP);
-
A telemedicine service;
-
An annual allowance of $200 for your sports and cultural activities;
-
A day of paid leave when you move and for volunteering;
-
Several employee discounts so that you can carry out your real estate projects with complete confidence and at a lower cost.
And we don't stop there, because we really care about you:
-
A hybrid and flexible teleworking formula;
-
An integration process to quickly familiarize you with your work environment and our services . During the first few months , you will occupy the position of customer service advisor to quickly familiarize you with your work environment and our services;
-
A work environment that prioritizes both your professional development and your personal growth;
-
A social club that ensures your daily life with us is pleasant and stimulating ;
-
Collaborative teamwork where your wildest ideas are welcomed and even encouraged.
EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.
#LBDP
#LI-Hybrid
Customer Subscription Advisor (Full Time) - DuProprio
EspaceProprio
Montréal - 5.89kmCustomer Service Full-time
Learn More
Bilingual Contact Centre Representative - Canadian Banking, Small Business Banking Full-time Job
Customer Service MontréalJob Details
Work Location:
Montréal, Quebec, Canada
Hours:
37.5
Line of Business:
Personal & Commercial Banking
Pay Details:
47,200 $/$47,200 - 66,600 $/$66,600 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Job Requirements
What You Need to Succeed
We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
-
High School Diploma or equivalent.
-
Bilingual – French & English
-
Exceptional communication and listening skills and a curiosity to help Business Owner's meet their needs and resolve concerns.
-
Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
-
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
-
Flexibility, resiliency, and a positive attitude when responding to challenging situations, while understanding the unique needs of a Business Owner
-
Ability to work both independently and as part of a team.
-
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
-
Preference given to those with experience in financial or service industries.
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide in-person training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
InterviewProcess
We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call.
#LI-NACO
#IN-NACO
National Occupation Classification (NOC) Code
63102- Financial sales representatives
Bilingual Contact Centre Representative - Canadian Banking, Small Busi...
TD
Montréal - 5.89kmCustomer Service Full-time
Learn More
Specialized operator, production Part-time Job
Sales & Retail MontréalJob Details
We are looking for dynamic and motivated students to join our team this summer. This position offers an excellent opportunity to develop professional skills while working in a friendly and stimulating environment.
The position holder will be responsible for efficiently operating the whey production equipment.
Schedule: rotating and variable from 12h.
Salary: We offer a salary of $29.25/h with evening (+$1.25/h) and night (+$1.75/h) premiums upon hiring.
Important: Hiring must take place before the summer to allow time to train new employees.
Contributing in this role means:
- Participate in whey packaging and production operations;
- Ensure the reception of whey and milk;
- Take samples and ensure product quality;
- Complete the various reports;
- Carry out washing of equipment and premises (CIP and manual);
- Perform any other related tasks.
The qualifications sought are:
- Have work experience in a similar position (asset);
- Flexibility and availability regarding work schedule;
- Be versatile and able to learn quickly.
- Be proactive and manage priorities well;
- Have good physical work skills;
- Demonstrate good communication skills and promote teamwork.
We support and care for our employees and their families by offering:
- Competitive salaries
- Advantageous corporate discounts
- A complete range of group insurance
- A group pension plan with employer participation
- A staff participation scheme in share capital
- A group RRSP
- A Health and Well-being at Work program
- An employee and family assistance program
- Special rates on our products
This year, Saputo is celebrating 70 years of passion and craftsmanship!
Specialized operator, production
Saputo Diary
Montréal - 5.89kmSales & Retail Part-time
Learn More
Customer Service Advisor (Part-time) - DuProprio Full-time Job
Customer Service MontréalJob Details
Does this sound familiar? Do you want to join a team that's been revolutionizing the real estate world since 1997? What will your day look like?
-
Make a difference in our clients ' sales projects by answering phone calls and supporting them in the sale of their property;
-
Carry out follow-ups with our customers in order to advise them on the use of our products and services and offer them the best solutions for the success of their project.
What do you need to be a Customer Service Advisor ?
-
For a full-time position: Be available Monday to Friday (8:30 a.m. to 5:00 p.m.);
-
For a part-time position: Be available one evening per week (4:00 p.m. to 7:00 p.m.) as well as Saturday and Sunday (8:00 a.m. to 3:00 p.m.);
-
A passion for customer service, because for you, it’s important to make a difference;
-
An approach based on listening and understanding customer needs ;
-
Interpersonal skills ;
-
A proactive and empathetic attitude to support clients in their sales project;
-
Some customer service experience, at least enough to know you like it;
-
Great ease with computers;
-
The ability to travel to the Charny or Montreal office. (Details about our hybrid work model will be presented to you during the recruitment process).
Benefits that make a real difference
-
An hourly wage starting at $ 20.90 plus a $1 bonus if you are bilingual and a $2 bonus if you work evenings and weekends ;
-
Recognition of relevant years of experience;
-
The support of a team of senior advisors and colleagues to help you;
-
A bonus system to highlight and reward your work;
-
Paid floating leave days as soon as you start your job ;
-
Access to an employee and family assistance program (PAEF );
-
A telemedicine service ;
-
An annual allowance of $200 for your sports and cultural activities;
-
A day of paid leave when you move and for volunteering;
-
Several employee discounts so that you can carry out your real estate projects with complete confidence and at a lower cost.
And we don't stop there, because we really care about you:
-
An integration process to quickly familiarize you with your work environment and our services;
-
A work environment that prioritizes both your professional development and your personal growth;
-
A social club that ensures your daily life with us is pleasant and stimulating;
-
Collaborative teamwork where your wildest ideas are welcomed and even encouraged.
EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.
#LBDP
#LI-Hybrid
Customer Service Advisor (Part-time) - DuProprio
EspaceProprio
Montréal - 5.89kmCustomer Service Full-time
Learn More
Bilingual Contact Centre Representative - Canadian Banking, Small Business Banking Full-time Job
Customer Service MontréalJob Details
Work Location:
Montréal, Quebec, Canada
Hours:
37.5
Line of Business:
Personal & Commercial Banking
Pay Details:
47,200 $/$47,200 - 66,600 $/$66,600 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Job Requirements
What You Need to Succeed
We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
-
High School Diploma or equivalent.
-
Bilingual – French & English
-
Exceptional communication and listening skills and a curiosity to help Business Owner's meet their needs and resolve concerns.
-
Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
-
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
-
Flexibility, resiliency, and a positive attitude when responding to challenging situations, while understanding the unique needs of a Business Owner
-
Ability to work both independently and as part of a team.
-
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
-
Preference given to those with experience in financial or service industries.
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide in-person training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
InterviewProcess
We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call.
National Occupation Classification (NOC) Code
63102- Financial sales representatives
Bilingual Contact Centre Representative - Canadian Banking, Small Busi...
TD
Montréal - 5.89kmCustomer Service Full-time
Learn More
Specialist, Corporate Security Full-time Job
Coca-Cola Canada Bottling Limited.
Security & Safety MontréalJob Details
Facility Location- Montréal
Employee Type - Regular Employee FT Salaried
About This Opportunity
The Security Specialist is primarily responsible for the maintenance and implementation of physical security programs and equipment of Coke Canada Bottling’s facilities. Located in Montreal and reporting to the Director, Health Safety Security and Environment, the Security Specialist works closely with Security Managers and business partners across all Operating Units to provide guidance and recommendations regarding all aspects of security.
Responsibilities
- Maintain security practices, policies and procedures that ensure compliance with company, regulatory, legal and ethical policies and requirements
- Ensure all security equipment and systems are operating in accordance with operating procedures, equipment is inventoried and escalate all problems/issues to management. Work with Information Technology team where required
- Act as point of contact for maintenance and repair of all security equipment issues and repairs
- Act as point of contact for all security inquiries relating to maintenance and repair of security related equipment, and requests for information from sites
- Provide recommendations on security equipment and design projects working with Security Managers and business partners
- Act as first point of contact for Quebec locations. In consultation with Security Managers conduct investigations and audits for assigned area. Respond and provide support for urgent/emergency situations after normal business hours for assigned area
Qualifications
- Bachelor’s degree or Equivalent work experience is required, with courses in law enforcement or relevant field preferred
- At least 3 years experience in the corporate security field
- Bilingual in spoken and written French and English
- Experience with implementation, operation and support of electronic access control and surveillance systems
- Knowledge of investigative practices, methods and enforcement strategies
- Familiar with the protocols for collecting, handling, and passing on evidence
- Experience in presenting or delivering presentations, training programs, and communicating findings
- Administrative skills: proficiency with IT tools, Words, Excel, Outlook and ability to complete and create forms, reports, and logs
- Ability to handle multiple projects and assignments concurrently
- Ability to handle sensitive information while maintaining confidentiality
- Strong analytical skills as well as good interview, interrogation and investigation techniques and skills;
- Ability to show initiative, good judgment and resourcefulness
Specialist, Corporate Security
Coca-Cola Canada Bottling Limited.
Montréal - 5.89kmSecurity & Safety Full-time
Learn More
Mobile Guard Full-time Job
Security & Safety MontréalJob Details
JOB SUMMARY: As part of Securitas Mobile operation provides guard services to project a security presence, which may include operating a vehicle to perform patrol, inspection, and/or incident response services.
Mobile Guard
Securitas Canada
Montréal - 5.89kmSecurity & Safety Full-time
Learn More
Partnership Administrative Coordinator (Temporary 1 Year) - Confia Full-time Job
Administrative Jobs MontréalJob Details
Confia is currently looking for an administrative partnership coordinator .
Does this speak to you? Would you like to put your passion to good use and join the Confia team as an administrative partnership coordinator ?
Concretely , what do your days look like ?
-
Develop and maintain the compliance plan according to OACIQ requirements, and manage invoicing to partners;
-
Actively monitor properties listed for sale, and process inquiries and correspondence received by email or mail;
-
Coordinate, plan and organize meetings, participate in the organization of work-related activities, and maintain an effective filing system;
-
Review, correct and translate executive documents and presentations, prepare and attend meetings, write minutes and ensure follow-ups;
-
Support the management and operational team , maintain quality follow-ups with stakeholders ( clients , brokers and Desjardins ) and carry out the membership process for partner brokers ;
-
Ensure complaints management , monitoring of customer and partner broker satisfaction , and ensuring compliance with the commitments of partner broker contracts .
What do you need to be an administrative partnership coordinator with us ?
-
DEC in business administration or related field ;
-
3 to 5 years of experience in administrative management ;
-
3 to 5 years of experience in the real estate industry;
-
Interpersonal communication skills ;
-
Experience in partnership management and customer relations (an asset) ;
-
Proficiency in advanced intermediate or higher English to serve a wider clientele (a major asset).
Benefits that make a real difference :
-
A group insurance program paid in part by the employer (drug, dental, travel, life, disability insurance, etc.) including a $5,000 health account ;
-
A generous vacation policy ;
-
5 days of paid floating leave upon starting your job;
-
Access to an employee and family assistance program ( EAP F ) ;
-
A telemedicine service ;
-
An annual allowance of $ 20 for your sports and cultural activities ;
-
A day of paid leave when you move and for volunteering;
-
Several discounts are available so that you can carry out your real estate projects with complete confidence and at lower costs .
And we don't stop there, because we really care about you:
-
A hybrid and flexible teleworking formula;
-
An integration process to quickly familiarize you with your work environment and our services ;
-
A work environment that prioritizes both your professional development and your personal growth ;
-
A social club that ensures your daily life with us is pleasant and stimulating ;
-
Collaborative teamwork where your wildest ideas are welcomed and even encouraged .
Partnership Administrative Coordinator (Temporary 1 Year) - Confia
EspaceProprio
Montréal - 5.89kmAdministrative Jobs Full-time
Learn More
Bilingual Contact Centre Representative, Canadian Banking, Easyline Full-time Job
Customer Service MontréalJob Details
Work Location:
Montréal, Quebec, Canada
Hours:
37.5
Line of Business:
Personal & Commercial Banking
Pay Details:
45 700 $/$45,700 - 61 000 $/$61,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Department Overview
Supporting and helping is at the heart of everything we do atour contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’llhave opportunities to grow and make a meaningful difference to our customers, our communitiesand our business.
Job Details
What You’ll Do
As the voice of TD, you’ll be passionate about understandingour customers. Whether you’reassisting in-bound customers with account inquiries orresolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’llconsistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.
As a valued member of our Contact Centre Team, you will:
-
Make people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
-
Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
-
Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
-
Never stop learning: actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.
Job Requirements
What You Need to Succeed
We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
-
High School Diploma or equivalent
-
Bilingual (French & English)
-
Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
-
Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
-
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
-
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
-
Ability to work both independently and as part of a team.
-
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
Language Requirement
This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion forhelping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide in-person training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
InterviewProcess
We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call.
7250 Mile End, Montreal, Quebec
Bilingual Contact Centre Representative, Canadian Banking, Easyline
TD
Montréal - 5.89kmCustomer Service Full-time
Learn More
Customer Experience Associate - Anjou, QC (18.75 hours/week) Full-time Job
Customer Service MontréalJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele
Customer Experience Associate - Anjou, QC (18.75 hours/week)
Scotiabank
Montréal - 5.89kmCustomer Service Full-time
Learn More
Bilingual Contact Centre Representative, Canadian Banking, Easyline Full-time Job
Customer Service MontréalJob Details
7250 Mile End, Montreal, Quebec
Work Location:
Montréal, Quebec, Canada
Hours:
37.5
Line of Business:
Personal & Commercial Banking
Pay Details:
45 700 $/$45,700 - 61 000 $/$61,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Department Overview
Supporting and helping is at the heart of everything we do atour contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’llhave opportunities to grow and make a meaningful difference to our customers, our communitiesand our business.
Job Details
What You’ll Do
As the voice of TD, you’ll be passionate about understandingour customers. Whether you’reassisting in-bound customers with account inquiries orresolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’llconsistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.
As a valued member of our Contact Centre Team, you will:
-
Make people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
-
Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
-
Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
-
Never stop learning: actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.
Job Requirements
What You Need to Succeed
We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
-
High School Diploma or equivalent
-
Bilingual (French & English)
-
Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
-
Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
-
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
-
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
-
Ability to work both independently and as part of a team.
-
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
Language Requirement
This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion forhelping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide in-person training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
InterviewProcess
We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call.
Bilingual Contact Centre Representative, Canadian Banking, Easyline
TD
Montréal - 5.89kmCustomer Service Full-time
Learn More
SENIOR SOFTWARE DEVELOPER CLIENT SPACE Full-time Job
IT & Telecoms MontréalJob Details
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.
Choosing BDC as your employer also means:
-
Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
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In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
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A hybrid work model that truly balances work and personal life
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Opportunities for learning, training and development, and much more...
POSITION OVERVIEW
Reporting to the Chapter Lead of Application Services, the Senior Software Developer is an integrated role within the IT solutions delivery team. The Developer must participate in the complete development cycle, starting with planning and estimates, developing, implementing, and deploying complex services, orchestrations, and integrations following the requirements in a continuous integration and deployment context. Working smoothly in a fast-evolving environment and in a collaborative work mode will be the norm.
The person who joins the team as a Senior Software Developer will be part of a group responsible for supporting and improving our Client Portal, especially in relation to the Backend.
The work takes place in a complex environment, as our Client Portal offers several key processes to the organization that must always be available. A solid knowledge of the Backend development world is essential to meet our evolution needs. Additionally, knowledge of the banking world is an important asset to understand the context of our activities.
Experience working in an Agile model is essential to integrate well into our ecosystem. The Software Engineering Specialist must also collaborate and act as a leader with other developers on the team, as well as with Analysts and our internal clients.
CHALLENGES TO BE MET
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Maintenance and evolution of existing components.
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Ensure that the team uses appropriate engineering practices, invests in continuous improvements of tooling or technical debt, and that the system evolves to meet its needs and changing environment.
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Compliance with architecture, security, and industry best practices standards by the application/product.
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Communication/collaboration with other teams and within the team.
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Define and review programming codes to ensure that development standards are met and compatible with software, analysis, and design, following "best practices" in documentation.
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Collaborate with the team to develop functional specifications to understand business solutions and complexities.
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Provide first-level technical support to resolve production issues and provide support according to established service levels.
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Develop, implement, and deploy complex services, orchestrations, and integrations following requirements and functional specifications in a continuous integration and deployment context in all environments up to Production.
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Design, document, develop, and implement appropriate technical solutions based on information architecture, taxonomic analysis, and functional and non-functional requirements.
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Develop unit tests and ensure their proper execution.
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Ensure the repair of failures before software delivery.
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Act as the API team representative in various initiatives, projects, and evolutions to maintain the sustainability of the software's operation from an infrastructure and configuration perspective.
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Actively participate in daily Scrums.
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Adapt to evolving technology, learn and apply new methods to achieve the organization's goals, and follow best practices for the financial sector and IT industry.
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Control the quality and stability of the IT systems provided by following standard product lifecycle (PLC) development practices.
WHAT WE ARE LOOKING FOR
Education and desired experience
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Bachelor's degree in Information Technology or equivalent experience.
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At least ten years of experience in development or information technology.
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Experience in the banking sector is an asset.
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Seven to ten years of experience as a Fullstack or Backend developer.
Knowledge and skills
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Strong experience in .NET Core.
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Practical experience with the Angular Framework.
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Experience with various Build tools (Gulp, NodeJS, Yaml, etc.).
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Experience with software engineering approaches such as TDD, Pair Programming, CI/CD, Release Pipeline, and Azure DevOps.
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Demonstrate a high level of collaboration with developers, quality assurance analysts, and product owners.
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Practical experience with Azure DevOps.
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Practical experience in Agile mode (Scrum, Kanban, INVEST).
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Practical experience with Mulesoft is an asset.
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Knowledge of RAML & Swagger is an asset.
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Knowledge of YAML & XML.
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Experience with Splunk and Dynatrace is an asset.
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Knowledge of various protocols such as REST, HTTP, MQ, AMQP, JSON, and SOA.
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Knowledge of web and security standards related to APIs (OAuth, OIDC, SSL, CORS, JWT) is an asset.
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Knowledge of SQL Server, Entity Framework, and Automapper.
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Knowledge of automated API testing is an asset.
Other desired skills:
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Assume responsibility for assigned work to advance action plans and resolutions.
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Autonomy, initiative, and organizational skills.
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Proficiency in analysis, documentation, and problem-solving.
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Ability to learn quickly.
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Strong problem-solving, teamwork, adaptability, and autonomy skills.
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Excellent verbal and written communication skills in both official languages.
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Ability to work in a matrix and changing environment.
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Practical knowledge of various aspects of the IT/Web field.
SENIOR SOFTWARE DEVELOPER CLIENT SPACE
BDC
Montréal - 5.89kmIT & Telecoms Full-time
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