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BDC is a bank unlike any other. We are the only bank dedicated exclusively to the development of Canadian businesses. The only institution whose purpose is to promote the growth of the Canadian economy by focusing on the success of small and medium-sized businesses, with a human touch and a genuine presence. At BDC, were changing peoples and businesses lives for the better. Thats what makes us unique as a bank.

7 Jobs Found

SENIOR SOFTWARE DEVELOPER CLIENT SPACE Full-time Job

BDC

IT & Telecoms   Montréal
Job Details

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

 

Choosing BDC as your employer also means:

  • Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

  • In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

  • A hybrid work model that truly balances work and personal life

  • Opportunities for learning, training and development, and much more... 

 

POSITION OVERVIEW

 

Reporting to the Chapter Lead of Application Services, the Senior Software Developer is an integrated role within the IT solutions delivery team. The Developer must participate in the complete development cycle, starting with planning and estimates, developing, implementing, and deploying complex services, orchestrations, and integrations following the requirements in a continuous integration and deployment context. Working smoothly in a fast-evolving environment and in a collaborative work mode will be the norm.

 

The person who joins the team as a Senior Software Developer will be part of a group responsible for supporting and improving our Client Portal, especially in relation to the Backend.

 

The work takes place in a complex environment, as our Client Portal offers several key processes to the organization that must always be available. A solid knowledge of the Backend development world is essential to meet our evolution needs. Additionally, knowledge of the banking world is an important asset to understand the context of our activities.

 

Experience working in an Agile model is essential to integrate well into our ecosystem. The Software Engineering Specialist must also collaborate and act as a leader with other developers on the team, as well as with Analysts and our internal clients.

 

CHALLENGES TO BE MET

  • Maintenance and evolution of existing components.

  • Ensure that the team uses appropriate engineering practices, invests in continuous improvements of tooling or technical debt, and that the system evolves to meet its needs and changing environment.

  • Compliance with architecture, security, and industry best practices standards by the application/product.

  • Communication/collaboration with other teams and within the team.

  • Define and review programming codes to ensure that development standards are met and compatible with software, analysis, and design, following "best practices" in documentation.

  • Collaborate with the team to develop functional specifications to understand business solutions and complexities.

  • Provide first-level technical support to resolve production issues and provide support according to established service levels.

  • Develop, implement, and deploy complex services, orchestrations, and integrations following requirements and functional specifications in a continuous integration and deployment context in all environments up to Production.

  • Design, document, develop, and implement appropriate technical solutions based on information architecture, taxonomic analysis, and functional and non-functional requirements.

  • Develop unit tests and ensure their proper execution.

  • Ensure the repair of failures before software delivery.

  • Act as the API team representative in various initiatives, projects, and evolutions to maintain the sustainability of the software's operation from an infrastructure and configuration perspective.

  • Actively participate in daily Scrums.

  • Adapt to evolving technology, learn and apply new methods to achieve the organization's goals, and follow best practices for the financial sector and IT industry.

  • Control the quality and stability of the IT systems provided by following standard product lifecycle (PLC) development practices.

 

WHAT WE ARE LOOKING FOR

Education and desired experience

  • Bachelor's degree in Information Technology or equivalent experience.

  • At least ten years of experience in development or information technology.

  • Experience in the banking sector is an asset.

  • Seven to ten years of experience as a Fullstack or Backend developer.

 

Knowledge and skills

  • Strong experience in .NET Core.

  • Practical experience with the Angular Framework.

  • Experience with various Build tools (Gulp, NodeJS, Yaml, etc.).

  • Experience with software engineering approaches such as TDD, Pair Programming, CI/CD, Release Pipeline, and Azure DevOps.

  • Demonstrate a high level of collaboration with developers, quality assurance analysts, and product owners.

  • Practical experience with Azure DevOps.

  • Practical experience in Agile mode (Scrum, Kanban, INVEST).

  • Practical experience with Mulesoft is an asset.

  • Knowledge of RAML & Swagger is an asset.

  • Knowledge of YAML & XML.

  • Experience with Splunk and Dynatrace is an asset.

  • Knowledge of various protocols such as REST, HTTP, MQ, AMQP, JSON, and SOA.

  • Knowledge of web and security standards related to APIs (OAuth, OIDC, SSL, CORS, JWT) is an asset.

  • Knowledge of SQL Server, Entity Framework, and Automapper.

  • Knowledge of automated API testing is an asset.

 

Other desired skills:

  • Assume responsibility for assigned work to advance action plans and resolutions.

  • Autonomy, initiative, and organizational skills.

  • Proficiency in analysis, documentation, and problem-solving.

  • Ability to learn quickly.

  • Strong problem-solving, teamwork, adaptability, and autonomy skills.

  • Excellent verbal and written communication skills in both official languages.

  • Ability to work in a matrix and changing environment.

  • Practical knowledge of various aspects of the IT/Web field.

SENIOR SOFTWARE DEVELOPER CLIENT SPACE

BDC
Montréal
  IT & Telecoms Full-time
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are...
Learn More
Apr 28th, 2025 at 14:03

SENIOR SOFTWARE DEVELOPER WEB Full-time Job

BDC

IT & Telecoms   Montréal
Job Details

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

 

Choosing BDC as your employer also means:

  • Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

  • In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

  • A hybrid work model that truly balances work and personal life

  • Opportunities for learning, training and development, and much more... 

 

POSITION OVERVIEW

 

Reporting to the Chapter Lead of Application Services, the Senior Software Developer is an integrated role within the IT solution delivery team. The Developer must participate in the full development cycle, starting with planning and estimates, developing, implementing, and deploying complex services, orchestrations, and integrations following requirements in a continuous integration and deployment context. Working smoothly in a fast-evolving environment and in a collaborative work mode will be the norm.

 

The person joining the team as a Senior Software Developer will be part of a group responsible for supporting and improving our public portal, especially in relation to the Backend.

 

The work takes place in a complex environment, as our public portal is extremely vast. A solid knowledge of the Backend development world is essential to meet our evolution needs. Knowledge of Optimizely version 12 CMS will be a plus. Additionally, knowledge of the banking world is an important asset to understand the context of our activities.

 

Experience in working in an Agile model is essential to integrate well into our ecosystem. The Software Engineering Specialist must also collaborate and act as a leader with other developers on the team, as well as with Analysts and our internal clients.

 

CHALLENGES TO MET

  • Maintenance and evolution of existing components

  • Ensure that the team uses appropriate engineering practices, invests in continuous improvements of tooling or technical debt, and that the system evolves to meet its needs and changing environment

  • Compliance with architecture, security, and industry best practices standards by the application/product

  • Communication/collaboration with other teams and within the team

  • Define and review programming codes to ensure development standards are met and compatible with software, analysis, and design, following "best practices" in documentation

  • Collaborate with the team to develop functional specifications to understand business solutions and complexities

  • Provide first-level technical support to resolve production issues and provide support according to established service levels

  • Develop, implement, and deploy complex services, orchestrations, and integrations following requirements and functional specifications in a continuous integration and deployment context across all environments up to Production

  • Design, document, develop, and implement appropriate technical solutions based on information architecture, taxonomic analysis, and functional and non-functional requirements

  • Develop unit tests and ensure their proper execution

  • Ensure the repair of failures before software delivery

  • Act as the API team representative in various initiatives, projects, evolutions, to maintain the sustainability of software operation from an infrastructure and configuration perspective

  • Actively participate in daily Scrums

  • Adapt to evolving technology, learning and applying new methods to achieve organizational goals and follow best practices for the financial and IT industry

  • Control the quality and stability of provided IT systems by following standard product lifecycle development practices (PLC)

 

WE ARE LOOKING FOR

Education and desired experience

  • Bachelor’s degree in information technology or equivalent experience

  • At least ten years of experience in development or information technology

  • Experience in the banking sector is an asset

  • Experience as an Episerver developer (version 12) is an asset

  • Seven to ten years of experience as a Fullstack or Backend developer

 

Knowledge and skills

  • Experience in software development and coding in various languages (.NET MVC, .NET Core, HTML, SCSS, JavaScript, TypeScript, etc.) 

  • Experience with various build tools (Gulp, NodeJS, YAML, etc.)

  • Experience with software engineering approaches such as TDD, Pair Programming, CI/CD, Release Pipeline, and Azure DevOps

  • Demonstrate a high level of collaboration with developers and product owners

  • Practical experience with Azure DevOps

  • Practical experience in Agile mode (Scrum, Kanban, INVEST) 

  • Practical experience with Mulesoft is an asset

  • Knowledge of RAML & Swagger is an asset 8.

  • Knowledge of YAML & XML 9.

  • Experience with Splunk and Dynatrace is an asset 10.

  • Knowledge of various protocols such as REST, HTTP, MQ, AMQP, JSON, and SOA 11.

  • Knowledge of web standards and security related to APIs (OAuth, OIDC, SSL, CORS, JWT) is an asset 12.

  • Knowledge of automated API testing is an asset

 

Other desired skills:

  • Assume responsibility for assigned work to advance action plans and resolutions

  • Autonomy, initiative, and organizational skills

  • Proficiency in analysis, documentation, and problem-solving

  • Ability to learn quickly

  • Strong problem-solving, teamwork, adaptability, and autonomy skills

  • Excellent verbal and written communication skills in both official languages

  • Ability to work in a matrix and changing environment

  • Practical knowledge of various aspects of the IT/Web domain

SENIOR SOFTWARE DEVELOPER WEB

BDC
Montréal
  IT & Telecoms Full-time
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are...
Learn More
Apr 28th, 2025 at 14:00

HUMAN RESOURCES BUSINESS PARTNER Full-time Job

BDC

Human Resources   Toronto
Job Details

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

 

Choosing BDC as your employer also means:

  • Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

  • In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

  • A hybrid work model that truly balances work and personal life

  • Opportunities for learning, training and development, and much more... 

 

POSITION OVERVIEW

 

The Human Resources Business Partner (HRBP) ensures that people strategies, programs and processes across the organization are aligned with the priorities and goals of the business unit or function. The incumbent acts as a liaison between the organization and HR functions in a context of organizational transformation to tailor the design and implementation of HR programs and services in line with the business needs of the business unit or function. They coach leaders on how to embrace change and get the most out of their teams. They work closely with HR stakeholders to improve organizational design and structure, provide change leadership, talent management and coaching to leaders and employees.

 

CHALLENGES TO BE MET

  • Support leaders on all people and talent topics impacting business groups, bringing forward their market view/understanding to set HR prioritization and pace, managing/aligning multiple initiatives, including delivery of talent cycle activities

  • Build and strengthen trust with leaders, employees and key stakeholders as a trusted advisor, i.e., someone who is informed, thoughtful, creative and able to leverage HR and other stakeholder centers of expertise as needed to provide value-added advice and recommendations

  • Understand external trends/market, which entails having deep knowledge of the organization and its culture, and use data, metrics and people analytics to provide business leaders with key insights and influence organizational, talent and diversity strategies.

  • Act as a change agent, a positive thinker, and a critical business thinking partner to anticipate, shape, and influence organizational evolution, describing how to structure and evolve teams

  • Support leaders through coaching

  • Be a champion of a culture of respect and promotion of a diverse and inclusive workforce at all levels of the organization

  • As a key partner to the broader HR team, provide key contributions to the continuous improvement of HR processes and programs, and influence to align business and HR team programs

 

WHAT WE ARE LOOKING FOR 

  • University degree in a relevant field; Master's degree considered an asset

  • Must have a minimum of 8 years of experience as an HRBP with in-depth knowledge of multiple HR disciplines including compensation, organizational development, change management, employee relations, diversity, equity and inclusion, performance management, training and recruitment

  • Excellent communication skills, oral and written, in English. French is a strong asset

  • Business acumen: understanding of external trends and the marketplace

  • Strategic thinking, influencing, organizational and interpersonal skills

  • Results-oriented with a proven ability to execute quickly, efficiently, to deliver consistently and to be able to prioritize and manage

  • Experience working with leaders at all levels

  • Strong analytical skills, including the ability to generate and analyze reports

  • CHRP / CRHA designation is an asset

HUMAN RESOURCES BUSINESS PARTNER

BDC
Toronto
  Human Resources Full-time
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are...
Learn More
Apr 28th, 2025 at 13:57

SENIOR SOFTWARE DEVELOPER - .Net/Angular Full-time Job

BDC

IT & Telecoms   Montréal
Job Details

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

 

Choosing BDC as your employer also means:

  • Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

  • In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

  • A hybrid work model that truly balances work and personal life

  • Opportunities for learning, training and development, and much more... 

 

Are you an experienced developer with a proven track record of developing and maintaining secure Full Stack .Net Core solutions with C#? You have relevant experience in an agile delivery team in designing, documenting, developing, securing, and consuming REST APIs? I invite you to read on!

 

POSITION OVERVIEW

 

As part of BDC’s digital transformation, we are looking for candidates who are passionate about innovation and wish to contribute to the development of BDC’s financing services and others offered to our clients via our digital channels. Our objective is to provide an intuitive self-service and omnichannel client experience. The development of our digital services is based on automation, advanced analytics, and artificial intelligence in an agile delivery mode. Selected candidates will join a squad responsible for delivering specific functionalities within a product team.

 

CHALLENGES TO BE MET

 

  • Participate in all phases of the Secure Software Development Life Cycle (SSDLC).

  • Design and implement technical solutions that conform both to customer requirements and software development standards.

  • Produce and maintain architecture and design documents, throughout the development and after the release.

  • Maintain existing applications.

  • Be an active participant in agile ceremonies and team meetings.

 

WHAT WE ARE LOOKING FOR

 

  • Experience in developing and maintaining Full Stack secure .Net Core solutions with C#

  • Experience developing front end solutions with Angular, Typescript and RxJs

  • Experience designing, documenting, developing, securing, and consuming REST APIs

  • Mastery of the concepts of object-oriented programming. Good knowledge of SOLID design principles and design patterns

  • Experience with modern authentication and authorization mechanisms (OpenID Connect & OAuth)

  • Experience developing robust automated tests (Unit Tests, API tests, Integration tests)

  • Experience with CI/CD pipeline with YAML (pipeline as code)

  • Proficient in using Microsoft Visual Studio, Git, Azure DevOps, NuGet and related tools

  • Experience working with Relational databases like SQL server and MySQL

  • Good understanding of event-driven architecture, and knowledge of event streaming and messaging systems such as Kafka and ActiveMQ

  • Understanding of containerization and Cloud Services (Docker, Tanzu) 

  • Understanding of Software engineering approaches such as TDD, DDD, Pair Programming, CI/CD, Trunk-Based development and DevOps

  • Naturally collaborative team player, yet possesses an independent/Go-Getter mindset

  • Strong communication skills – Ability to convey both technical and business-related ideas and values

  • Work closely with stakeholders to gather requirements, create user stories, and translate them into technical solutions

  • Collaborate with cross-functional teams to integrate applications with other systems and databases

  • Troubleshoot and debug applications to resolve issues, optimize performance, and ensure the systems run efficiently

  • Contribute to continuous improvement in application development practices and methodologies.

  • Experience with integrations to third-party APIs

  • Knowledge of security protocols and best practices in application development

  • Minimum 8 years’ experience as a developer

  • Bilingual (French and English)

  • A degree in computer science, engineering, or relevant field is an asset

 

#INDHP

SENIOR SOFTWARE DEVELOPER - .Net/Angular

BDC
Montréal
  IT & Telecoms Full-time
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are...
Learn More
Apr 24th, 2025 at 18:23

CLIENT SUPPORT COORDINATOR - Calgary (Quarry Park) Full-time Job

BDC

Customer Service   Calgary
Job Details

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

 

Choosing BDC as your employer also means:

  • Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

  • In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

  • A hybrid work model that truly balances work and personal life

  • Opportunities for learning, training and development, and much more... 

 

POSITION OVERVIEW 


As a Client Support Coordinator, you deliver outstanding customer service to BDC clients by meeting their individual needs. You are, in particular, responsible for performing office activities efficiently, and you demonstrate team spirit and collaboration by providing administrative support to the members of your team. If you are looking for an organization that invests in your talent, this is your opportunity to join our committed and diverse team.

 
CHALLENGES TO BE MET 
In a typical week, you would: 

  • Exercise your analytical skills by actively participating in developing a portfolio to uncover financing opportunities and develop innovative value-added solutions that meet clients' needs.

  • Contribute to marketing initiatives by organizing events, campaigns, and activities. This includes preparing marketing communications and providing on-site logistical support.

  • Enjoy managing multiple projects to support our internal teams and initiatives.

  • Prepare letters and proposals and/or contracts to clients and professionals, in accordance with the specific process. You would use your exceptional organizational skills to ensure the accuracy of information, prepare documents and forms and provide efficient follow-up.

  • Maintain business relationships with various external organizations and help promote BDC's financing services with influencers and prospects.

  • Use your financial knowledge to perform pre-qualification and risk-rating activities for BDC financing clients and prospects, as well as conduct the initial interview with clients, among other activities.

 
WHAT WE ARE LOOKING FOR 

  • You are described as someone who is highly organized, enjoys collaborating with others and able to prioritize effectively to meet deadlines.

  • Backed by your experience in customer service, you are someone who’s able to take initiative and knows how to listen and identify sales opportunities.

  • You have a high interest in entrepreneurship and experience in customer service. Previous banking experience is an asset.

  • You have the capacity to adapt to different situations.

  • You have a bachelor's degree in business administration or a related field.

  • You have the capacity to think concisely.

  • You have excellent communication skills in English. French is an asset.  

  • Previous experience in banking

 

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [email protected].

CLIENT SUPPORT COORDINATOR - Calgary (Quarry Park)

BDC
Calgary
  Customer Service Full-time
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are...
Learn More
Apr 24th, 2025 at 18:21

SOFTWARE ENGINEERING SPECIALIST (FULL STACK .NET) Full-time Job

BDC

IT & Telecoms   Montréal
Job Details

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

 

Choosing BDC as your employer also means:

  • Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

  • In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

  • A hybrid work model that truly balances work and personal life

  • Opportunities for learning, training and development, and much more... 

 

You are an experienced developer with a proven track record of developing and maintaining custom applications using Full Stack .Net solutions with C#? You have relevant experience in an agile delivery team in designing, documenting, developing, securing, and consuming REST APIs? I invite you to read on!

 

POSITION OVERVIEW

 

As part of BDC’s digital transformation, we are looking for candidates who are passionate with innovation and wish to contribute to the development of BDC’s financing services and others offered to our clients via our digital channels. Our objective is to provide an intuitive self-service and omnichannel client experience. The development of our digital services is based on automation, advanced analytics, and artificial intelligence in an agile delivery mode. Selected candidates will join a squad responsible to deliver specific functionalities within a product team.

 

CHALLENGES TO BE MET

  • Create, document, and implement technical solutions that align with customer needs and adhere to software development standards

  • Participate in all phases of the Secure Software Development Life Cycle (SSDLC), including testing (QA) and functional analysis.

  • Collaborate with the Software Engineering team, adhering to enterprise development guidelines. Stay informed about emerging technologies and innovative approaches, and suggest enhancements to processes and tools

  • Maintain and support all applications within a product family

  • Implement and utilize the right monitoring tools to proactively detect potential issues

  • Be an active participant in agile ceremonies and team meetings

 

WHAT WE ARE LOOKING FOR

  • Minimum of 8 years of experience as a developer or as a software engineer

  • Experience in developing and maintaining Full Stack secure .Net solutions with C#, Javascript, Angular, Powershell

  • Experience designing, documenting, developing, securing, monitoring and consuming REST and/or Graph APIs

  • Mastery of the concepts of object-oriented programming. Good knowledge of SOLID design principles and design patterns

  • Experience with modern authentication and authorization mechanisms (OpenID Connect & OAuth)

  • Experience developing robust automated tests (Unit Tests, Service Tests)

  • Experience with CICD pipeline with yaml (pipeline as code) and integrations AsCode with cloud providers

  • Experience in continuous delivery, continuous integration(CI/CD), feature flagging, etc.

  • Experience and motivation to work on modernization and evolution of large-scale critical applications using complex business logic.

  • Proficient in developing with the various cloud providers as well as cloud design models

  • Understanding of containerization and Cloud Services (Docker, Kubernetes, Tanzu)

  • Proficient in using Microsoft Visual Studio, Git, Azure DevOps ou Jenkins, NuGet and related tools

  • Experience working with Relational databases like SQL server and MySQL

  • Strong communication skills – Ability to convey both technical and business-related ideas

  • Knowledge of transactional client operation applications related to Financing domain

  • Knowledge of the DDD (Domain Driven Design) approach

  • A degree in computer science, engineering, or relevant field

  • Bilingual (French and English)

SOFTWARE ENGINEERING SPECIALIST (FULL STACK .NET)

BDC
Montréal
  IT & Telecoms Full-time
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are...
Learn More
Apr 18th, 2025 at 15:48

BILINGUAL CLIENT SUPPORT COORDINATOR, VIRTUAL BUSINESS CENTRE ACROSS CANADA - Temporary contract 18 months Full-time Job

BDC

Customer Service   Montréal
Job Details

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

 

Choosing BDC as your employer also means:

  • Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

  • In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

  • A hybrid work model that truly balances work and personal life

  • Opportunities for learning, training and development, and much more... 

 

*Please note that this role is temporary for 18 months and can be located anywhere across Canada.

 

*Temporary employees are not eligible for benefits.

 

POSITION OVERVIEW

The incumbent will be responsible for delivering high-quality client service to Virtual Banking clients across Canada, performing various administrative tasks and supporting the team. If you are seeking an organization that values your talent, this is your chance to become part of our committed and diverse team.

 

CHALLENGES TO BE MET

  • Provide excellent client service for the Virtual Business Centre in the resolution of basic customer issues and escalate complex issues to appropriate team members.

  • Provide prompt, accurate and professional responses to existing clients while ensuring adherence to policies, procedures and practices.

  • Prepare letters to the client/professionals based on the specific process (e.g., letter of intent, letter of offer, mandates to professionals) and/or develop client proposals/contracts, ensuring that the information is accurate and entered into our system, all necessary documentation, requirements and signatures are prepared/obtained, forms are completed, and follow-up is performed.

  • Actively participate in the development of the portfolio by identifying opportunities for financing.

  • Perform pre-qualification and risk rating activities for Virtual Banking prospects/clients.

  • Proactively participate in Virtual Banking marketing efforts by preparing communications and tracking attendance.

  • Keep abreast of changes to policies, procedures and processes.

  • Perform various tasks to support other Virtual Banking teams when required.

 

WHAT WE ARE LOOKING FOR

  • College diploma or bachelor’s degree in business administration would be an asset.

  • Between 1 to 3 years experience in a similar role.

  • Strong organizational skills and ability to prioritize and deal with various situations at all times.

  • Client service orientation and demonstrated ability to proactively listen, identify sales, opportunities and solve problems.

  • Ability to work independently as part of a virtual team and meet tight deadlines.

  • Teamwork, creativity, flexibility, collaborative spirit and desire to work as part of a team.

  • Working knowledge of MS Office (Word, Excel, Outlook).

  • The ability to analyze and interpret financial statements is considered an asset.

  • Excellent writing and speaking skills in French and English.

BILINGUAL CLIENT SUPPORT COORDINATOR, VIRTUAL BUSINESS CENTRE ACROSS...

BDC
Montréal
  Customer Service Full-time
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are...
Learn More
Apr 18th, 2025 at 15:47