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Main Purpose and Function

The primary purpose of this position is to investigate IT and business requirements; design, develop, document and support solutions; and apply knowledge of the best-of-breed processes and procedures in SAP business applications to recommend changes to business processes.  This position is to be a leader of SAP development projects through the preliminary investigation, analysis of requirements, business case and feasibility analysis, design, implementation, quality control, documentation, and post-implementation review phases.  This position provides ongoing application support and responsibilities include performing changes to SAP HR modules, payroll and time evaluation configuration, schemas and programs.  This position has access to confidential information and makes recommendations for changes in methods, processes and procedures that may impact on financial and operational areas as well as staffing work loads, working conditions, changes in positions or staffing levels.

Specific Duties and Responsibilities

• Prepares documentation including project charters, system requirements definition, business cases, system reviews, training materials, system configuration documentation, etc.
• Designs, develops, modifies and maintains SAP Payroll/time configuration and schemas to meet business and operational requirements.
• Designs and maintains other SAP HR modules (eg. Benefits, Personnel Administration).
• Consults with customers to understand their requirements.
• Develops systems alternatives including work procedure changes, and recommends the most suitable alternative to assist customers in meeting their operational requirements
• Develops technical specifications including diagrams and charts to provide the blueprints for SAP developers to write or code programs.
• Develops detailed project plans to track progress.
• Manages projects through all phases from planning through to maintenance and support.
• Recommends changes in methods, processes and procedures that may impact on financial and operational areas as well as staffing work loads, working conditions, changes in positions or staffing levels.
• Researches, evaluates and recommends new tools and methodologies for development of business applications.
• Reviews or develops test scripts and scenarios to ensure adequate testing of system configuration and integration.
• Performs testing of problem fixes (SAP fixes/notes), configuration changes, enhancements and new functionality in order to ensure system integrity and proper integration across SAP applications.
• Remains current with developments in SAP applications and related technologies, including releases and enhancements/new functionality.
• Identifies opportunities to improve operational effectiveness through the use of technology and makes recommendations where appropriate (make changes to use of system, business process and/or add additional functionality).
• Delivers presentations to customers (users, departments) and technical staff on SAP related solutions and specific technologies.
• Provides problem resolution for calls referred by Help Desk.
• Investigates and follows up on SAP system errors/problems, and liaises with SAP, IT staff and others as required to resolve these issues.
• Develops and maintains SAP system configuration documentation.
• Provides technical assistance with SAP upgrades and the implementation of other modules, including integration to other applications.
• Provides support to corporate and departmental reporting.  Assists in the use of existing reports and develops/documents additional reports as required.
• Designs and delivers reports and analytics.
• Monitors applications performance, trouble shoots problems with technical specialists.

• Participates in training of customers and provides on-going training support and guidance.
• Participates in the development of new standards, and leads technical committees.
• Has access to highly sensitive and business critical data from all City departments (e.g. employee and payroll records)
• Other duties/responsibilities as assigned

Qualifications

Education and Experience:

• Related Post-secondary degree, with preference for graduate degree in Computer Science or Business Administration or an equivalent combination of education and experience.
• SAP Certification (or an equivalent combination of training and experience).
• Minimum 3 years experience implementing and supporting SAP Canadian payroll, SAP Benefits, SAP CATS, SAP Time Evaluation and ESS/MSS.
• Minimum 3 years experience creating and modifying complex rules and schemas for time evaluation and payroll.

Knowledge, Skills and Abilities:

• Knowledge of payroll and time entry processes will be considered an asset.
• Knowledge/experience configuring and supporting ESS/MSS portal.
• Knowledge/experience configuring and supporting HR Fiori applications is desirable.
• Experience with SAP reporting tools such as BW/BI and Business Objects tools such as Analysis for Office, Lumira, Design Studio or Web Intelligence.
• Experience creating and managing projects plans for small or medium size projects ensuring user requirements are met and projects are completed on time.
• Experience developing, coordinating, and delivering training courses and materials to identified training populations.
• Good understanding of SAP platform integration.
• Knowledge of current trends in SAP related products and solutions (eg. Fiori, S/4HANA, Business Intelligence).
• SAP programming background is a strong asset.
• Demonstrated operational and project management skills: results focused, team oriented.
• Strong analytical and problem solving skills.
• Broad knowledge across multiple aspects of the business (i.e., organizational structure, key players, current business processes and supporting systems and services, etc.)
• Extensive knowledge of municipal business processes would be an asset.
• Experience with SAP SuccessFactors is desirable.
• Thorough working knowledge of office productivity tools (e.g. Windows, MS Office, MS Project, Visio, etc.)
• Experience with Agile development and the use of tools such as VSTS would be an asset.
• Combination of strong technical and business skills is required.
• Demonstrated ability to work both independently and as a member of a team.
• Excellent oral, written and presentation skills with ability to communicate to all levels of the organization.
• Ability to establish and maintain effective working relationships both internally and externally with technical and non-technical staff.
• Ability to handle business critical and sensitive information.
• Demonstrated ability to work under pressure, manage multiple priorities and respond to requests in a timely manner.
• Continuous improvement and continuous learning mindset.

Record Checks:

• An Enhanced Reliability Check is a requirement of the position.  A clearance requires the absence of any criminal charges or convictions related to this position

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: IT, Digital Strategy & 311 (1070) 

Affiliation: Exempt 

Employment Type: Regular Full Time 

Position Start Date: December, 2024 

Number of Positions: 2

Salary Information: Pay Grade RNG-080: $92864 to $116070 per year

Application Close: October 31, 2024

Overview

Main Purpose and Function
Performs routine to skilled maintenance and cleaning of ice rinks, dressing rooms, refrigeration plants and surrounding facilities, assists in janitorial and preventative maintenance duties, performs related duties required or assigned.  Is actively responsible for a variety of functions and activities related to the preventive maintenance and repairs of ice rink surface using the ice resurfacing machine and performs routine janitorial job functions.  Work is performed as assigned or on a rotating shift basis.

Specific Duties/Responsibilities

• Operates services and maintains ice rink surfaces and refrigeration plants and related equipment
• Scrapes, floods and paints lines, maintains ice surface in proper and safe conditions using the ice resurface, edging equipment and hosing methods
• Changes and adjusts blade on ice resurfacing machine, inspection checks and records operating hours, machine and battery conditions 
• Cleans, inspects and makes minor repairs on the rink board system
• Inspects and assists in rink glass replacement process
• Maintains rink dressing room cleanliness, inspects condition and records/reports to supervisor
• Keeps ice rink and facility areas, walkways and equipment clean, serviced and safe
• Maintains  daily records pertaining to the ice rink refrigeration operation and overall building
• Performs and assists the Maintenance Technician in completing general maintenance and shut down and/or start up by following safety operating procedure on the refrigeration plant system
• Connects, assists access for trades and contractors in completing building maintenance and service  
• Reviews and monitors refrigeration plant maintenance activities to ensure compliance with BCSA – BC Safety Authority and Regulations 
• Assists in reporting and preventing facility vandalism
• Performs basic preventive maintenance and lubrication on pumps, motors and related equipment
• Secures facilities and grounds for the purpose of minimizing property damage, loss and liability and ensuring safety at work site
• Maintains a cooperative working relationship with those contacted in the course of work
• Performs routine janitorial job functions and responsibilities
• Cleans changing rooms and washrooms
• Ensures proper labeling, dilution and use of all chemicals
• Wears proper personal protective equipment at all times
• Cleans grounds and parking lots of litter, glass or other debris
• Removes snow from sidewalks, driveways and parking areas, using snowplows, snow blowers and snow shovels and spreading ice melt/salt in areas
• Monitors building security and safety be performing such tasks as locking doors after operating hours and opening doors for regular operating hours, checking to ensure that hazards are not created or prevented
• Plays an active role in reporting and investigating emergency situations 
• Makes rounds of the building and grounds at regular intervals at night inspecting doors, windows, and locks to see that they are properly and securely fastened
• Observes appearances and conditions of premises and equipment, reports needed repairs, service, safety hazards or conditions requiring attention to the supervisor
• Replaces light bulbs and fluorescent tubes and tags accordantly if ballast failure
• Coordinates the work of janitorial team by assigning, scheduling and assessing the competition of work and tasks
• Ensures quality control and best practices by inspecting work in progress and upon competition
• May assist in completing monthly workplace inspections as required
• May work independently with little or no supervision
• Completes other duties/responsibilities as assigned

Minimum Position Requirements

Required Training, Certifications and Experience:

• Completion of Grade 10; preferable supplemented by technical training related to the work plus some related experience; completion of a recognized program in building service work OR an equivalent combination of training and experience.  
• Ice Facility Operator or Refrigeration Operator (5th class refrigeration) Certificate from the BC Safety Authority.
• Valid driver’s license required – Drivers abstract

Preferences:

• High School Diploma or GED
• At least two (2) years of related experience or an equivalent combination of education and experience related to the job description

Knowledge, Skills and Abilities:

• Knowledge of operations, maintenance and requirements of an ice rink and refrigeration plant and overall recreation facility
• Knowledge of basic preventative maintenance of pumps, motors, safety equipment and other items related to an ice rink and refrigeration plant
• Knowledge of operating and maintaining a variety of ice rink facilities and equipment
• Basic knowledge of janitorial and grounds maintenance practices
• Knowledge of safety procedures and equipment related to the work
• Ability to maintain accurate records and files
• Ability to interpret, apply and explain policies, procedures and guidelines
• Ability to understand and following oral and written directions
• Knowledge and understanding of the Emergency Evacuation Procedures and knowing your key responsibility
• Ability to perform a variety of routine manual tasks in care, cleaning and general maintenance of building  
• Good communication and interpersonal skills
• Good client/customer service skills
• Ability to follow oral and written instructions
• Ability to prioritize multiple tasks
• Ability to work effectively with a team
• Ability to work independently as needed to support the group effort
• Ability to follow instructions and procedures
• Ability to explain and demonstrate instructions and guidelines to others effectively
• Ability to train, organize and coordinate the work of the team
• Ability to operate and use janitorial tools, equipment and supplies
• Knowledge of occupational hazards and safety rules and regulations and understanding on utilizing WHMIS –MSDS
• Ability to work a non-standard work schedule

Candidates must attach the following records and satisfy the City’s driving requirements to be considered for this role:

• Copy of your five-year ICBC Commercial Driver’s Abstract (N Print) directly from ICBC dated within 30 days of this posting
• Copy of your five-year ICBC Driver’s Claims History directly from ICBC within 30 days of this posting

**Drivers who have moved to B.C. during the past five years will be required to provide their Driver’s Abstract and Driver’s Claims History from their previous place of residence.

Business Unit/Department: Board of Parks & Recreation (1400) 

Affiliation: CUPE 15 Parks 

Employment Type: Auxiliary/Casual 

Position Start Date: Immediately  

Salary Information: Pay Grade GR-015: $29.2 to $34.3 per hour

As the Operations Supervisor, you are responsible for supervising the operation of delivery of dedicated freight to meet contractual requirements in a 24-hour, Monday through Saturday service including daily dock operations, reverse dock operations, and on-site customer dock operations, drivers, fleet & fleet maintenance, and dispatch. 

How You’ll Help: 

• Provide daily guidance and motivation to Dock Workers (employees and agency workers) and Drivers (company and broker drivers) to ensure achievement of operational objectives for the terminal.  
• Escalates issues of individual poor performance, inappropriate behaviour, absenteeism, etc. to the Terminal Manager.  
• Communicate monthly performance stats to the team to help measure, develop and improve operational performance. 
• Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation. 
• Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented. 
• Hold effective, weekly tailgate meetings and ensure safety issues are addressed. 
• Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives. 
• Ensure the schedule for the terminal is followed.   
• Work with the Terminal Manager to track monthly performance stats for the dock. 
• Supervises a group of Drivers and Dock Workers, both employee and contractor/agency, directly and indirectly through Lead Hands. 
• Other duties as required 

Your Skills and Experience: 

• Post-secondary education, preferably in operations, logistics, or business 
• An equivalent combination of education and experience may be considered 
• Minimum of five years’ experience in the transportation industry 
• Previous leadership experience and/or experience in the transportation industry are strong assets 
• Strong leadership skills specifically the ability to motivate and drive engagement to achieve objectives, facilitate conflict resolution, and to provide training 
• Advanced communication skills, particularly verbal 
• Computer skills, including the use of MS Word, Excel & Outlook, and web based programs as well as RF scanners.  Experience using AS400, a strong asset 
• Strong interpersonal skills including customer focus 
• Results driven 
• Appropriate sense of urgency 
• Strong sense of safety; training and experience in similar safety sense environments a strong asset 
• Knowledge of industry-related equipment, including forklifts, lift jacks, trailers, etc. a strong asset 
• English, other languages an asset. 

The Administrative Coordinator supports the business by coordinating the full range of administrative processes at the terminal in order to ensure the timely and accurate delivery of freight to the end customer.   

You will be a positive representative of our organization by demonstrating professionalism, and appropriate urgency. You will work closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests. 

How You’ll Help: 

• Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner. Establish and maintain files and records.  
• Answer phone calls and email enquiries and relay calls and messages to appropriate managers and employees; attend meetings, take notes, and follow up on decisions within area of responsibility 
• Order office supplies and maintain inventory for the terminal 
• Welcome clients; ascertain nature of business and direct clients to appropriate managers and employees 
• Redirect documents intra- and inter-terminal as well as to customers as needed 
• Manifest and arrange appointments via fax, email, and telephone. Call customers regarding appointment change, status, rescheduling, and issues regarding appointment. Schedule driver appointments. Update system with appointment information.  
• Prepare manifests for trucks crossing from Canada to US border and vice versa 
• Verify the weight for all LTL loads, load trailers, ensuring that the number of boxes/ shipments, weight and dangerous goods information is correct and complete 
• Input pick up BOL’s and update POD’s. Upload and edit EDI files. Input skeleton bills into the system ensuring that all critical information is input, enter comments regarding damages, shortages and ensure required signatures are present 
• Track and update system information on shipments for agent delivery. 
• Assist drivers with preliminary paperwork information such a bill of lading, trip envelops and border crossing procedures 
• Broker payroll processing including the inputting of City Drivers payroll in the terminal; confirmation of information provided by brokers and data entry for the terminal; providing brokers with invoice copies; and fielding inquiries as to payroll discrepancies. 
• Reporting: POD reports – following up on PODs Make sure PODs are imaged. Missed appointment report following up with customers if freight not delivering. 
• Mentor and train office staff in procedures and in use of current software 
• Dispatch some night runs/shifts 
• Other related duties as may be required 

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial. 
• Communication skills - advanced 
• Computer skills – accuracy, MS products, AS400, web based programs 
• Demonstrated customer relationship skills 
• Strong conflict resolution skills 
• Able to work deadlines in high transactional environment 
• Ability to champion business needs in a collaborative manner to colleagues 
• Results focused 

Boban Road, Unit 7A, Nanaimo, BC, V9T 6A7, CA

Overview

Overview

What is the opportunity?

RBC Family Office Services assists clients in creating comprehensive financial plans and estate planning strategies. As the Regional Administration Coordinator you will be responsible for providing support to the Financial Planning Specialists, Will and Estate Consultants, and Business Owner – High Net Worth Planning Services Specialists to enable them to focus on providing superior client service.

What will you do?

• Oversee the efficiency of day-to-day operations

• Fulfill administrative duties: Printing, packaging ,and mailing of client reports

• Manage specialist calendars and meeting materials

• Complete monthly expense reports

• Maintain and order equipment and supplies

• Manage files and records, and complete travel arrangements

• Assist with preparations for business seminars and special events  

What do you need to succeed?

Must have:

• A minimum of two years of experience in a similar position in the financial industry

• Strong working knowledge of Microsoft Office

• Effective written, verbal and electronic communication skills

• Self-motivated and able to work with minimal supervision

• Ability to work effectively with others and be perceived as a team player

• Ability to work under pressure to meet deadlines

• Good attention to detail

• Strong time management skills

Nice to have:

• IFIC

• CSC

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual:

• A world-class training program in financial services

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to take on progressively greater accountabilities

• Ability to make a difference and lasting impact  

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVER

VANCOUVER

Canada

37.5

Full time

WEALTH MANAGEMENT

Regular

Salaried

2024-10-02

2024-10-31

Classification: HEU 180
Salary/Rate of pay: SD15 $27.82

Application deadline: Posted until filled 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

We are currently looking for a Commercial Account Manager to join our team in our Burnaby office. You will collaborate with Account Producer(s)/Marketer(s) regarding the client needs and recommend solutions with respect to placement, terms, and conditions. This position requires a positive attitude, strong problem-solving skills, and the ability to prioritize multiple tasks in a high paced environment. Wilson M. Beck Insurance Services Inc. is one of the largest privately held construction brokerages in Western Canada. WMB has dedicated teams focused exclusively on insurance, surety, warranty, and risk management services. We have strategically positioned ourselves into what we consider the four corners of BC. Since 1981 we have grown to employ over 300 people in 10 geographic locations: Lower Mainland, Okanagan (Kelowna), Kamloops, Northern BC (Prince George), Victoria, Alberta, and Ontario.

When you join the Wilson M. Beck family you work with a team full of diverse knowledge and experience. At Wilson M. Beck, our employees are the foundation of our organization. Together, through our commitment and passion for our clients, we have built our reputation as a respected industry leader in insurance services. Our strength is our people and their expertise – We Care. We Help.

What You’ll Do:

• You will maintain maximum retention of the existing book of business by providing exceptional client service.
• You will be organizing and attending internal renewal strategy meetings.
• You will attend external client meetings as required.
• You will respond promptly to client emails and telephone calls.
• You will prepare all client services documents (i.e., Renewal Summaries, Proposals, Underwriting Submissions).
• You will maintain monthly expiry lists including following up on project expiries.
• You will monitor abeyances for outstanding information.
• You will update spreadsheets such as Statement of Values and Contractors Equipment.
• You will write correspondence and send documents to clients (using company templates).
• You will be the liaison with marketing on placements, renewals, and midterm policy changes.
• You will handle the complete brokering process on small mid-size policies within the book.
• You will review leases and contract documents and provide coverage advice to clients.
• You will provide bid costing for clients prior to tender closings and recommend appropriate coverage.
• You will complete certificate requests.
• You will recommend additional coverage to clients (using coverage checklist).
• You will quote and issue premium finance contracts as requested.
• You will follow up on accounts receivable.
• You will follow corporate policies and procedures.
• You will maintain continuing education credits for licensing.
• Other miscellaneous duties and special projects as required.

Who You Are:

• You have a Level 2 Insurance License.
• You have a minimum of 3 to 5 years’ Commercial Lines experience; construction experience is an asset.
• CAIB, CIP, FCIP or CRM designation would be considered an asset along with university and/or College education.
• You are a self-starter, who is highly organized with exceptional attention to detail.
• You have excellent verbal and written communication skills.
• You have Intermediate computer skills including Microsoft Office Suite and Applied Epic.
• You have a friendly professional demeanor with a good sense of business acumen.
• You have a natural ability to thrive in a team environment and work well with others.
• You are driven to success and can represent our brand and your own cohesively and confidentially.
• Excellent organizational Skills
• Comfortable multi-tasking and prioritizing tasks without guidance
• Punctual with strong attendance history

Compensation

• The expected salary range for this position is $60,000 to $80,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope, and level.
• Company Benefits program

What We Offer:

• Competitive salary and benefits programs.
• Professional development training/courses.
• A great collaborative work environment.
• A newly renovated kitchen
• On-site gym
• Yoga/meditation room
• We are firm believers of the health and wellness of our staff and provide on-site resources and services to encourage and support this.

Salary Range: $60,000.00 To $80,000.00 Annually.

We encourage applications from all qualified candidates.