All jobs within 400 km around Saint John

The Invoice Solution Analyst receives, prioritizes, investigates and processes customer invoice disputes within established company guidelines. They are to identify root causes and collaborate across functions to implement processes to ensure resolution.

How You'll Help:

• Corporate – serves all divisions across all departments – juggling stakeholders internal and external Establish and maintain accuracy KPIs
• Collaborate across departments; including Sales, Operations, Pricing and Rates, to identify problems. Work to remove barriers and find solutions to ensure the collection of outstanding invoices
• Participate in or host conference calls and/or meetings to correct and align internal stakeholders with external customers
• Receive and prioritize invoice disputes through Invoice Solutions Salesforce system as well as receiving disputes over the phone
• Investigate reoccurring invoice disputes, identify root causes, and collaborate across functions to implement processes to ensure resolution
• Work with the leadership team to identify and develop strategies for the resolution of invoice discrepancies to minimize DSO (days sales outstanding)
• Interpret customer contracts and rates
• Investigate, prepare, and request customer refunds
• Create and maintain standard operating procedure documents
• Take ownership for decision making and have the confidence to make tough decisions that affect Company revenue
• Monitor requests over 10 days on a daily basis; and escalate issues to Customer Resolution Manager when necessary
• Always display a positive attitude and lead in a manner which motivates the team
• Other related duties as may be required

Your Skills & Experience:

• Post-secondary education in business administration, accounting or related field
• A suitable combination of education and experience may be considered
• 2+ years experience in a finance role, preferably in the transportation industry
• 2+ years experience in a Billing/Rating role
• Strong MS Suite skills; Outlook, Excel & Word; must possess the aptitude for learning new programs; AS400, Oracle, Truckmate, Salesforce – an asset; ability to learn new programs/platforms
• Exceptional customer service focus
• Excellent communication skills, written and verbal
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to work independently and to collaborate with others to meet customer expectations
• Ability to motivate a team
• Data entry
• Attention to detail

The Truckload Specialist is responsible for ensuring complete customer satisfaction by responding to customer calls, answering questions, and solving issues related to truckload orders.

How You'll Help:

• Maintain a healthy working relationship with assigned client base
• Communicate with the terminals to ensure continued on-time service
• Build customer trips in our Truck Mate system
• Schedule delivery appointments to increase “load & go”/direct delivery system
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
• Answer general customer service inquiries related to truckload shipments
• Oversee truckload traffic flow for customers shipping full loads
• Complete daily tracking reports
• Other duties related to truckload customer service as may be required.

Your Skills & Experience: 

• Minimum high school diploma; post-secondary education in business, logistics or administration is a strong asset
• An equivalent combination of education and experience may also be considered
• Previous customer service experience in the transportation industry is a strong asset.
• Advanced communication skills – both verbal and written
• Strong computer skills, particularly MS Office, Excel and Outlook, as well as web based products and an aptitude for learning new software. Knowledge and /or experience with Truck Mate and Sales Force is a strong asset.
• Accuracy in keyboarding and data entry
• Demonstrated customer service skills
• Strong conflict resolution skills
• Ability to manage deadlines and work independently in a fast paced, high transactional environment
• Analytical with strong problem solving skills

Store 6002026: 16 Smith Street, Petitcodiac, New Brunswick E4Z 4W1

As a Customer Service Representative, you will enjoy:  

• Flexible schedules

• Large, stable employer

• Opportunities for fast career advancement

• Task variety

• Weekly pay

• Night shift premium

• Employee discount

• Scholarship program

• Years of service Recognition program

• Supporting temporary workers through PNP (some conditions may apply)
   

Your key responsibilities:

You will greet customers, run the cash register, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

You will interact with many customers daily, all while working in a fun, energetic environment accomplishing daily tasks around the store!
 

What we are looking for:

• Customer service

• Communication and friendly conversation

• Performing at a quick pace while having fun

• Working as part of a team to accomplish daily goals

• Coming up with great ideas to solve problems

• Thinking quickly and offering suggestions

Great to have:

• Customer service experience

• Motivation to advance in your career!

• Willingness to learn and have fun!

16 Smith Street, Petitcodiac, NB E4Z 4W1, Canada  R499379

Overview

Overview

The Accounts Payable Coordinator is responsible for the payment of approved interline invoices in accordance with audit criteria and company policies.

How You'll Help:

• Maintaining inboxes of incoming invoices to process
• Match invoices to purchase orders for payment
• Enter invoices into Coupa for approval
• Review and audit invoices for basic requirements including proper approvals for payment
• Update Operations and vendors regarding payment inquiries
• Liaise with Operations and Director-Vendor Management on Interline agreements
• Identify issues and escalate as required (to action, update our SOP’s & to learn)
• WCB reporting and provided updated clearance certificates of vendors and reconciliation of vendor spend per month.
• Maintain signature templates and signing authority per approved by finance
• Review and audit payments before release to vendor
• Pull reports for broker pay to process deductions
• Other related duties as may be required

Your Skills & Experience:

• Post-secondary education in accounting or business administration (considered an asset)
• A suitable combination of education and/or experience may be considered
• Minimum of one year experience in accounts payable or another computerized accounting function in a fast paced environment, preferably in the transportation industry.
• A suitable combination of education and/or experience may be considered.
• Experience in AS400 an asset.
• Excellent computer skills including MS Office , specifically excel
• Excellent communication (verbal and written) skills.
• Strong interpersonal and customer service skills.
• Strong analytical and problem solving skills, particularly with numbers
• Understanding of accounting gl’s and taxes is considered an asset
• Detail orientated with the ability to work accurately in a high volume, fast paced environment.

The Truckload Specialist is responsible for ensuring complete customer satisfaction by responding to customer calls, answering questions, and solving issues related to truckload orders. 

How You'll Help:

• Maintain a healthy working relationship with assigned client base
• Communicate with the terminals to ensure continued on-time service
• Build customer trips in our Truck Mate system
• Schedule delivery appointments to increase “load & go”/direct delivery system
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
• Answer general customer service inquiries related to truckload shipments
• Oversee truckload traffic flow for customers shipping full loads
• Complete daily tracking reports
• Other duties related to truckload customer service as may be required.

Your Skills & Experience:

• Minimum high school diploma; post-secondary education in business, logistics or administration is a strong asset
• An equivalent combination of education and experience may also be considered
• Previous customer service experience in the transportation industry is a strong asset. 
• Advanced communication skills – both verbal and written
• Strong computer skills, particularly MS Office, Excel and Outlook, as well as web based products and an aptitude for learning new software.  Knowledge and /or experience with Truck Mate and Sales Force is a strong asset.
• Accuracy in keyboarding and data entry
• Demonstrated customer service skills
• Strong conflict resolution skills
• Ability to manage deadlines and work independently in a fast paced, high transactional environment
• Analytical with strong problem solving skills

Overview

International Logistics Coordinator  

Full-time/Temporary

Florenceville-Bristol, NB

Contract: 18 months

The International Logistics Coordinator will ensure a positive customer experience in the movement of orders internationally through carrier partners, including but not limited to, ocean liners, air carriers, and over the road movement, with a focus on claims-free, on-time service, protection and growth of revenue and margin, while meeting and striving to exceed service expectations

How You’ll Help: 

• Receive, analyze, and process booking information from customers in order to identify and confirm appropriate routes, verify service requirements, and enter information into Cargowise
• Complete required ocean carrier documentation for pickup and release at destination
• Track and trace orders to ensure on time departure and arrival and to proactively notify customers of any variances 
• Understand the wide array of capabilities and schedule of designated carriers and make appropriate matches to customer requirements
• Coordinate carrier bookings, follow throughout the duration of the order, and communicate with the customer, as required
• Mitigate additional charges through investigation, data integrity and assist with maintaining the accuracy of carrier information
• Coordinating customs clearance and cross border documentation
• Escalate issues according to established procedures in a timely, accurate and appropriate manner
• Work with specialist, supervisor, managers, and customers in order to quickly and efficiently resolve issues 
• Understand industry market conditions and communicate with the entire team issues that could impact operations as a whole
• Revenue and cost entry and verification for billing and payables, escalating disputes, working with vendors to mitigate charges
• Establish strong relationships with both McCain & 3rd Party customers to continue growth and business support
• Provide internal communications on account details, including gaps, breakdowns and wins
• Collaborate to identify and implement resolutions/contingencies to meet customer departure and arrival expectations 
• Other related duties as may be required 

Your Skills and Experience: 

• Post secondary education, preferably in business or international logistics.
• A suitable combination of post secondary education and experience may be considered.
• Previous experience in international, ocean and/or air logistics an asset.
• Exceptional customer service and relationship management skills
• Advanced communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Strong aptitude and skills with computers, including accuracy and efficiency in data entry and the use of MS Outlook, Excel & Word; experience with Sales Force and Cargowise an asset
• Troubleshooting and problem solving skills, with the ability to evaluate current situation, respond quickly to changing requirements, and execute accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting, multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to work independently and to collaborate with others to meet customer expectations
• Ability to work flexible hours to meet customer needs both locally and internationally
• Strong English (written and spoken) required
• Bilingual in French and/or Spanish may be required depending on assigned customers; always an asset 

8734 Main Street, Unit 3, Florenceville-Bristol, NB, E7L 3G6, CA

As a Spot Quoter, your main responsibility is to ensure the accuracy of the company’s quotes when presenting them to customers over the phone. You will also be responsible for maintaining positive relationships with customers. This position requires a deep understanding of company guidelines and the ability to work independently while also effectively communicating with team members.

How You'll Help:

• Provide spot quotes on rates to customers over the phone
• Receive and process phone calls, emails and web requests from customers through an automated system
• Gather necessary information from customers and calculate shipment rates.
• Inputs spot quote into the system so that it can be matched to the bill of lading.
• Create and manage cases within Salesforce for all customer inquiries and interactions.
• Maintain a positive customer relationship through clear and effective communication.
• Adhere to company guidelines to ensure accuracy and efficiency in quoting processes

Your Skills & Experience:

• Minimum high school diploma and/or One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Prior pricing experience in transportation would be an asset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Truckload Specialist
Full-time
Hartland, NB

Responsible for ensuring complete customer satisfaction by responding to customer calls, answering questions, and solving issues related to truckload orders. 

How You’ll Help

• Maintain a healthy working relationship with assigned client base
• Communicate with the terminals to ensure continued on-time service
• Build customer trips in our Truck Mate system
• Schedule delivery appointments to increase “load & go”/direct delivery system
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
• Answer general customer service inquiries related to truckload shipments
• Oversee truckload traffic flow for customers shipping full loads
• Complete daily tracking reports

Other duties related to truckload customer service as may be required.

Your Skills & Experience: 

• Minimum high school diploma; post-secondary education in business, logistics or administration is a strong asset
• An equivalent combination of education and experience may also be considered
• Previous customer service experience in the transportation industry is a strong asset. 
• Advanced communication skills – both verbal and written
• Strong computer skills, particularly MS Office, Excel and Outlook, as well as web based products and an aptitude for learning new software.  Knowledge and /or experience with Truck Mate and Sales Force is a strong asset.
• Accuracy in keyboarding and data entry
• Demonstrated customer service skills
• Strong conflict resolution skills
• Ability to manage deadlines and work independently in a fast paced, high transactional environment
• Analytical with strong problem solving skills
• English, other languages an asset
• Independent contributor