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What is the Opportunity?
Excited about cloud technologies? Looking to make a difference helping one of the biggest enterprises in Canada expand their cloud program? We want you!
In this role you’ll be developing a cutting-edge cloud development platform to enable customers evolve their business at scale.
You’ll design and implement a secure platform for provisioning cloud infrastructure.
Additionally, you’ll interact with a team of passionate cloud engineers who thrive on solving challenging technical problems and creating great products.

What will you do?

• Develop solutions for a cutting-edge cloud-native deployment ecosystem.

• Design and build infrastructure to enable cloud applications.

• Be a technical advisor and provide guidance to resolve challenges for customers.

• Develop solutions to help transform the bank and replace manual processes through automation.

• Create educational material to provide best practices, user guides, and sample code.

What do you need to succeed?
Must Haves:

• Application development experience in OOP preferably in Python and Go.

• Solid understanding of designing and building testable products.

• Providing a first class User Experience from the start.

• Enterprise security mindset building safe and secure products.

• Infrastructure-as-Code development experience preferably with Terraform on Azure.

Nice to have:

• Experience with Temporal workflow development.

• Experience with other public/private cloud platforms such as AWS, Google Cloud Platform, WMWare etc.

• Experience with Kubernetes concepts such as Pods, Operators and Custom Resource Definitions.

• A public GitHub account that shows recent development activity and demonstrates a passion for development and technology.

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-Hybrid

#LI-POST

#TECHPJ

Job Skills

Cloud Computing, Cloud Computing Architecture, Cloud Migrations, Cloud Platform, Infrastructure As Code (IaC), Organizational Change Management, Performance Measurement, Process Management, Requirements Analysis, Systems Software

Additional Job Details

330 FRONT ST W:TORONTO

TORONTO

Canada

37.5

Full time

TECHNOLOGY AND OPERATIONS

Regular

Salaried

2025-03-24

2025-06-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

The purpose of this position/role is to lead the design, development, and implementation of cloud-based solutions that support the organization's fraud detection and prevention initiatives. This role is crucial for ensuring the seamless migration of existing systems to cloud platforms, optimizing cloud infrastructure for performance and cost-efficiency, and maintaining high standards of security and compliance.

In this role you will: 

• Cloud Architecture and Development: Design, develop, and implement cloud-based solutions on Google Cloud Platform (GCP) to support real-time fraud detection and prevention applications.
• Incident Management: Respond to and resolve cloud-related incidents, ensuring minimal downtime and impact on operations. 
• Security and Compliance: Ensure all cloud solutions comply with industry standards and regulations, including PCI compliance for data tokenization and encryption. 
• Performance Optimization: Optimize cloud infrastructure for performance, scalability, and cost-efficiency, including managing dataflow jobs and reducing system lag. 
• Data Management: Oversee the ingestion, storage, and processing of large datasets, ensuring data integrity and security. 
• Migration and Integration: Lead the migration of existing systems to cloud platforms, ensuring seamless integration and minimal disruption to operations.
• Collaboration and Communication:
  • Work closely with cross-functional teams, including fraud analytics, IT, and cybersecurity, to deliver high-quality solutions.
  • Collaborate with other functional and delivery teams to research and design the best solution for the different business requirements.

Do you have the skills that will enable you to succeed in this role? 
 

• Bachelor’s degree in computer engineering, business, Information sciences or another related field.
• Java Developer with around 7+ years of experience in Requirements Analysis, Cloud Back-end & Front-End Design, Development, Implementation, release & deployment and cloud implementation.
• Google Cloud Platform developer experience is the must to have technical skill.
• Familiarity with fraud detection and prevention systems and technologies.
• Performance Optimization:
  • Demonstrated ability to optimize cloud infrastructure for performance and cost-efficiency.
• Incident Management:
  • Experience in responding to and resolving cloud-related incidents.
• Cloud Platforms:
  • Experience in Big Data Cloud Architecture, working with batch data processing, real-time message ingestion, stream processing in hybrid cloud ecosystems (cloud & on-premises).
  • Experience in manipulating the streaming data to clusters through Kafka, Apache Flink and developing ETL pipelines in cloud platforms (e.g., Google Cloud Storage/Azure Blob Storage/Bucket, Cloud Dataflow, Cloud Data Prep/Azure Data Factory, Cloud Pub/Sub, Big Query/Azure Synapse, Cloud SQL, MS SQL, MongoDB), Python, working with file formats like (JSON, AVRO, XML).
• Programming Languages:
  • Experience in developing applications in Micro Service Architecture with technology stacks such as REST, Spring Boot, Docker.
  • Development of SPA (Single Page Application) using React.js, JavaScript, HTML, CSS.
  • Must have experience working with DevOps, deployment, and orchestration technologies (e.g., Bitbucket, Git, Kubernetes/GKE, Jenkins, Maven).
• Security:
  • Knowledge of secure coding for banking industry and experience in using security & vulnerability detection tools such as Blackduck, Websense or any other similar tools.
• Collaboration:
  • Excellent technical, communication, analytical and problem-solving skills, and ability to get on well with people including cross-cultural backgrounds and trouble-shooting capabilities.
  • Excellent English verbal and written communication skills.
  • Having work experience with Agile delivery methodologies, and agile team multitasking environments.
  • Ability to work closely with multiple teams & stakeholders as well as being able to work independently on project tasks/activities.

What's in it for you? 
 

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.   
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.   
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one. 
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more! 

Location(s):  Canada : Ontario : Toronto

Molson Coors is an equal opportunity employer.  We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail jobs@molsoncoors.com.

Overview of the role:

You'll discover a stimulating atmosphere that fosters your professional growth in a clean and safe environment. Reporting to the Warehouse Supervisor, this position is responsible for picking and packing orders in the refrigerated warehouse, including inspection for damaged product, accurate and timely completion of documentation and good housekeeping that meet food safety requirement. In this role you will be responsible for the safe operation of Material Handling Equipment.

Schedule: Friday and Sunday 10pm -6:30am

Salary: $22.87

We support and take care of our employees and their families by offering:

• Competitive wages
• Advantageous corporate agreements
• Full range of group insurance benefits
• Group retirement pension plan with employer contribution
• Purchase option of company stocks
• Group RRSP
• Health and wellness program in the workplace
• Assistance program for employees and their families
• Saputo products at a discounted price

How you will make contributions that matter:

The key position responsibilities include:

• Supports and maintains Saputo Dairy Products Canada G.P. quality standards.

Picking line

• Pulling cased stacks of packaged milk, using a hook onto the picking track, assembly of skid orders, including individual product order picking as required. Heavy lifting required.
• Utilize tow motor to supply picking line with correct product as required for daily order picking, including picked quantities and downtime etc.

Palletizer/Stacker

• Utilize tow motor to unload skids for product from palletizer to stock the warehouse floor

Loader

• Utilize tow motor to load skids of product onto trailers from daily order sheets

Note: The following responsibilities are common to all assignments listed above:

• Record any shift data required
• Identify any leakers and/or damages and move to recycle area
• Troubleshoot all equipment problems pertaining to the area and provide corrective action
• Other duties as assigned
• General housekeeping duties for warehouse
• Operation of floor scrubber unit
• Daily Cleaning of Warehouse #1
• General facility cleaning as required
• Daily Updating of Saputo Cleaning Binder and other documents as required
• Specific Daily Cleaning Requirements will be outlined

You are best suited for the role if you have the following qualifications:

• Grade 12 education
• Working knowledge in food or dairy environment
• Familiar with reading and applying product quantity conversions (when necessary) to customer order shipping documents 
• Forklift Licensed preferred
• Must be a person who can multi-task and enjoys working in a dynamic environment
• A high commitment level and a team player who works well with everyone
• Can easily assume additional responsibility as required
• Quick at assessing the facts and making a sound decision
• Effective communication skills, both verbal and written

Saputo welcomes and encourages applications from people with disabilities. Accommodations up to the point of undue hardships, are available on request for candidates taking part in all aspects of the selection process.

 We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

Overview of the Role

The EMS Specialist will address and manage the environmental responsibilities related to a major dairy manufacturing facility including being the lead in environmental stewardship at the site. 

How you will make contributions that matter:

• Aid in the deployment and site management of the new corporate Environmental Management System (EMS);

• Ensure the site clearly understands, leadership-endorsed environmental objectives and targets to work towards;

• Determine what factors/processes/systems have the greatest impact on the site's environmental sustainability KPIs (water, wastewater, waste, energy, etc.);

• Lead the site's effort to identify and manage significant environmental aspects (New Aspect Register);

• Conduct assessments to identify behaviors, processes, controls and technology to manage risk and drive improvement;

• Assess site-level training needs, arrange relevant training and ensure training records are updated;

• Raise awareness and ownership of environmental performance within the site;

• Analyze environmental and sustainability data to understand environmental performance, ensure compliance with permit conditions and identify trends;

• Engage appropriate plant personnel to roll-out new controls for improved risk management / continuous improvement on significant environmental aspects.

• Drive cost reduction initiatives through reduction at source efforts.

You are best suited for the role if you have the following qualifications:

• Exceptional interpersonal skills, ability to develop relationships and effectively influence at all levels internally (peers and management) and externally (regulators);

• Highly motivated self-starter that can operate independently with minimum supervision;

• Can motivate others and drive change using internal and external resources

• Strong reasoning ability - capable of breaking down complex problems into pieces that can be solved with data, analysis, assumptions, and judgment;

• Ability to train on and implement new methodologies;

• Technical capacity for assessing and optimizing utility systems (steam, compressed air, refrigeration, etc.), including know-how for calculating theoretical/actual performance improvements and associated savings;

• Working knowledge of federal, provincial and local environmental standards and regulations;

• Working knowledge of relevant ISO standards, including the 14000 and 50000 family of standards, a plus;

• Understanding of programs like EPA Energy Star;

• Familiarity with MS Office, PLC’s, process instrumentation and ability to read process drawings.

• Working knowledge of SQF and/or BRC(British Retail Consortium) is an asset

Education and experience :

• Bachelor of Science/Engineering and/or diploma in environmental science or background in a relevant discipline, with a strong preference for engineering, environmental, environmental health and safety or sustainability;

• 3 to 5 years of experience in Environmental Compliance and/or Environmental Sustainability roles, with specific experience in:

  •  Implementing and reviewing/auditing environmental management systems.

  • Implementing an effective resource conservation (climate/water/waste) program in a manufacturing setting.

  • Engaging and influencing internal audiences around the benefits of sound environmental management.

  • Collecting, analyzing and reporting environmental and sustainability data.

• Experience with responding to requests around Sustainability and Corporate Responsibility (Carbon Disclosure Project, Walmart Index, SEDEX, etc.);

• Understanding of Manufacturing Practices within the food and beverage industry and how this relates to environmental issues;

• Relevant Professional certifications a plus.

We support and care for our employees and their families by providing:

• Competitive salaries

• Advantageous corporate agreements

• Full range of group insurance benefits

• Group retirement pension plan with employer contribution

• Purchase option of company stocks

• Group RRSP

• Health and wellness program in the workplace

• Assistance program for employees and their families

• Saputo products at a discounted price

Saputo welcomes and encourages applications from people with disabilities. Accommodations up to the point of undue hardships, are available on request for candidates taking part in all aspects of the selection process.

Contributes to the overall success of the Global Payments Technology in Canada and globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

What will you do?

What do you need to succeed?

• Familiarity with at least one programming language such as Java, JavaScript, Python

• Basic understanding of relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB).

• Familiarity with RESTful APIs

• Understanding of CI/CD and version control (Git)

• Interest in cloud platforms such as GCP and Azure.

• Strong problem-solving and communication skills.

• Eager to learn and grow in a collaborative environment.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success
• We provide you with the tools and technology needed to create meaningful customer experiences
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
• We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
• Dress codes don't apply here: being comfortable does
• Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
• A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental and much more

Location(s):  Canada : Ontario : Toronto 

• Job ID: 55757
• Job Category: Information & Technology
• Division & Section: Technology Services, Technology Standardization Delivery
• Work Location: Metro Hall, 55 John St, Toronto, ON M5V 3C6
• Job Type & Duration: Full-Time, Temporary (12 month) vacancy
• Hourly Rate: $42.96 - $47.05
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: L79 Full-time
• Number of Positions Open: 1
• Posting Period: 02-Jun-2025 to 16-Jun-2025

Job Summary 

As a Digital Design Specialist (UX/UI Designer), you will be working on designing public and staff facing webpages and applications for the City of Toronto. Using your User Experience / User Interface (UX/UI) Design skills, you will work with clients to understand their requirements and present design solutions through prototypes and wireframes in line with the City’s web design and digital accessibility standards. You will create other graphics as required, such as icons, social media graphics, and report graphics. You will work with a cross-functional team to develop new design patterns and contribute to the City’s design library and design standards documentation. 

Major Responsibilities: 

• Advises clients on a wide range of digital design and production products and services that enhance and promote the programs and services of the City. 

• Delivers digital products and services that are strategic, accomplish the business objectives of the client, meet high quality design and production standards including readability and accessibility, and are in accordance with the City’s Corporate Identity Program (CIP). 

• Acts as a resource to clients in the design and development of effective digital content and services, with consideration to intended audience, message, brand, budget and intent of the application. 

• Designs, develops and delivers a variety of digital content including web sites, web applications and digital forms with an understanding of responsive and accessible design. 

• Explores and stays current on latest trends and techniques, and advises management on the need for new technology and/or processes in the area of digital design and production. 

• Contributes to the development of new design patterns and maintenance of the City's design system. 

• Provides and applies UX/UI (User Experience Design/User Interface Design) and user- centered design best practices. 

• Works collaboratively as part of a team, assisting with projects by providing sound technical and creative advice on design concepts, production tools and techniques including mockups and prototypes. 

• Leads all aspects of assigned projects, from concept to final product, for quality, budget and timeline controls. 

• Performs applicable project and file management, routine computer maintenance and backup procedures and tracks project hours. 

• Develops and manages content libraries including design assets in the form of text, photography, graphics, illustrations, video and audio. 

Key Qualifications: 

1. Post-secondary education in Web, Digital or User Experience Design or an equivalent combination of education and/or relevant experience working in user experience/user interface design or digital media design. 

1. Experience in User Experience and User Interface Design, demonstrated through prototyping, wireframing, usability studies and working with design specifications. 

1. Experience working with business users to determine their requirements; lead design workshops (including remote workshops), gain consensus, and present recommended design solutions. 

1. Experience in planning and creating graphics, icons, or visual assets to support the user experience.
2. Experience in prototyping using Figma and working with design libraries. Comfortable to work with other design software (e.g., Photoshop, Illustrator, FigJam and Miro) as required.

1. Experience with WCAG 2.1 (W3C Web Content Accessibility Guidelines 2.1) and in the design of accessible websites across a range of technologies and type of devices (e.g., desktop, mobile) 

You must also have: 

• Ability to effectively communicate. 

• Strong inter-personal skills with the ability to work effectively as a member of a team, collaboratively with others in multidisciplinary team environment and work independently, as required. 

• Ability to be self-motivated and work with minimal supervision. 

• Ability to negotiate effective resolution of conflicting business priorities with corporate business Strong analytical, problem-solving, listening, and interacting skills. 

• Demonstrated business acumen to establish and maintain effective consulting relationships with corporate clients and vendors, using a strong customer service orientation.
• Ability to work with competing demands, prioritize and meet deadlines. 

Job ID: 56940
Job Category: Human Resources
Division & Section: People & Equity, Employee Relations
Work Location: Hybrid, METRO HALL, 55 John St, Toronto, M5V 3C6
Job Type & Duration: Full-time, Temporary Vacancy (12 months)
Salary: $103,431.00-$141,247.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1 
Posting Period: 30-MAY-2025 to 13-JUN-2025 

Toronto is Canada’s largest city, the fourth largest in North America and home to a diverse population of approximately 2.8 million individuals. Consistently ranked one of the world’s most livable cities, the City of Toronto is a global centre for business, finance, arts and culture. Our People and Equity Division delivers critical functions within the City’s complex multi-site, multidivision, multi-stakeholder and union and non-unionized environment. A team of approximately 35,000 employees are the driving force behind the City’s ability to provide programs and services to residents, business, and visitors to this community. The People & Equity Division is current hiring a Senior HR Workplace Investigator E&LR. This is an excellent career step for an analytical, resourceful, and seasoned workplace investigator with a passion for investigations.

What is the job summary?
To investigate allegations of employee misconduct in contravention and/or violation of City bylaws, policies, procedures, or legislation, as part of the Internal Investigation Unit (IIU) in Employee Relations. To lead the interview process, gather and analyze evidence, make factual findings, and oversee the preparation of objective reports. To ensure investigations are carried out in a timely, impartial, and fair manner in accordance with workplace investigation jurisprudence, frameworks, rules, and best practices. To provide guidance and advice to staff through the investigation process, development of investigation plans and reports to ensure IIU standards of excellence are met.

What you will do?
• Implement detailed plans and recommend policies/procedures regarding program specific requirements.
• Conduct research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Investigate absence abuse, fraud, conflict of interest, theft, maladministration, workplace code and non-code harassment, nepotism, cronyism, substance abuse, unethical behaviour, and other alleged forms of workplace misconduct.
• Conduct thorough and objective investigations regarding allegations of misconduct or wrongdoing for unionized and non-unionized staff across the organization. Review and analyze files with a focus on fact-finding, procedural fairness, timeliness, and attention to detail.
• Employ trauma informed approaches to conducting workplace investigations involving parities who have or are experiencing trauma, or varying degrees of mental wellness, those who are emotionally distressed or have dysregulated behavioural outbursts.
• Utilize a variety of communication and psychological safety training including different strategies to effectively communicate with persons of diverse abilities and backgrounds who may be distressed, confrontational or emotional due to an alleged incident.
• Conduct on-site interviews and gather evidence at various work locations. Record and maintain meeting minutes, electronic and hardcopy records.
• Utilize assessment of the evidence and credibility analysis of the parties to make factual findings and provide detailed reports, confidential communications, and briefings.
• Determine whether the factual findings amount to a breach of the applicable City bylaws, policies, procedures, or legislation.
• Provide guidance to staff through the investigations process, ensuring effective teamwork and communication, high quality standards and organizational performance.
• Review and provide senior-level subject matter expertise regarding the investigation plans and reports of staff to ensure documents meet IIU standards of excellence.
• Provide developmental opportunities and onboarding to HR Workplace Investigator E&LR and HR Investigations Representative.
• Work collaboratively with partners in various Divisions, teams, management, law enforcement agencies and legal counsel to liaise and exchange information.
• Testify and give evidence regarding investigations in legal procedures, including arbitration, Ontario Human Rights Tribunal hearings, criminal and/or civil litigations.
• Maintain an expert knowledge of collective agreements, City bylaws, policies, practices, legislation, and standard operating procedures that have a bearing on workplace investigations.
• Maintain an up-to-date knowledge of workplace investigation principles, theories, practices and tools, research, and interviewing techniques.
• Represent the IIU on task forces, corporate initiatives, and other committees. Deliver education and/or training on investigation policies, procedures and best practice.
• Model and contribute to an environment which supports and values equity, inclusion, and organizational change.
• Maintain continuous and up-to-date knowledge about all forms of discrimination and harassment. Employ an equity lens concerning anti-Indigenous and anti-Black racism within workplace investigations practices. Comprehend the impacts of systemic racism and barriers related to workplace investigations.
• Deals with sensitive workplace issues and information in a responsible, professional, and confidential manner.

What do you bring to the role?
1. Post-secondary education Industrial Relations, Criminology or a related educational field, or the equivalent combination of education and experience.
2. Experience working in a unionized organization conducting a variety of workplace investigations (e.g., collusion, theft, nepotism, fraud, workplace harassment etc.).
3. Experience developing investigation plans, drafting detailed and comprehensive workplace investigation reports, and communicating investigative findings.
4. Understanding of systemic barriers related to the workplace investigations, including knowledge of anti-Indigenous racism, anti-Black racism and the impacts of systemic racism and all forms of discrimination and harassment.
5. Knowledge of trauma informed approaches to conducting workplace investigations involving parities who have or are experiencing trauma, or varying degrees of mental wellness, those who are emotionally distressed or have dysregulated behavioural outbursts.
6. Ability to conduct well-reasoned, unbiased research, summarize results, and provide user-friendly information and data reports to support investigations, projects and initiatives.
7. Excellent presentation and communication skills and ability to communicate effectively, both orally and in writing, with various levels of staff within the organization, including testifying/presenting evidence in arbitration hearings.
8. Highly developed interpersonal skills with the ability to effectively develop and cultivate productive working relationships with staff at all levels of the organization, including Legal and Union officials.
9. Excellent organizational skills with the ability to manage complex competing interests and concurrent investigations in a detail-oriented environment ensuring confidentiality.
10. Ability to exercise sound judgement, integrity, discretion and political acumen while applying a broad perspective requiring an integrated knowledge of human resource management, related disciplines and business processes.
11. Knowledge of employment and related legislation (e.g., Ontario Labour Relations Act, Occupational Health and Safety Act, Workers Safety and Insurance Act, Human Rights Code, Employment Standards Act), equity principles, contractual obligations and sound human resource practices.
12. Experience identifying fraud trends and supporting data analytics, open source searching and analyzing online information.
13. Active and good standing investigative certification (e.g. ASIS, PCI, CFE) or Private Investigation certification an asset.

• Job ID: 56454
• Job Category: Administrative
• Division & Section: Customer Experience
• Work Location: Metro Hall, 55 John Street
• Job Type & Duration: Full-time, Permanent Vacancy
• Salary: $73,495 - $96,567
• Shift Information: Monday to Friday, 35 hours per week (Hybrid, 3 to 4 days per week in person) 
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 02-June-2025 to 16-June-2025

As the Administrative Assistant to the Executive Director Customer Experience, you will work in a senior-management environment where your executive-level administrative skills will be relied upon daily to deliver top quality support in a fast-paced and complex municipal government setting. Your excellent communication skills, combined with your customer service focus, diplomacy and tact, will ensure you are a valued member of the team that is responsible for developing and implementing a social inclusion and community safety and engagement agenda as well as providing CSS financial and administration oversight.

Major Responsibilities:

Your primary responsibilities as an Administrative Assistant 1 will focus on providing a full range of specialized administrative support to assist with the day-to-day management control, operations and coordination of complex projects and/or program related functions in the office of the Executive Director, specifically:

Office Administration

• Provides senior level administrative support, advice and guidance on key initiatives and policies. Reviews and directs incoming correspondence, phone calls, and initiates responses.
• Manages and schedules daily appointments and activities; arranges meetings and business travel. Organizes the daily schedule around urgent requests from the Mayor's office, city councillors, and the Chief Administrative Officer and department staff.
• Co-ordinates daily administrative operation by organizing workload priorities. Provides effective work direction, training and guidance and acts as a resource to support staff. Co-ordinates the development and implementation of secretarial and administrative standards and procedures for the division/s. May direct and train, on a daily basis, clerical support services on divisional processes and procedures.
• Receives and provides initial response including initial data collection related to telephone calls and correspondence from clients and staff and refers for appropriate action.
• Responds and helps resolve issues of upset and concerned clients seeking redress.
• Prepares and processes documents of a confidential labour relations nature, such as notes regarding disciplinary action, documents pertaining to grievances and arbitrations, letters of discipline, contingency planning, restructuring and downsizing initiatives, position termination. May attend and take minutes at grievance hearings.
• Ensures and checks the efficient and correct preparation and processing of documents in accordance with appropriate policies and legislation. Ensures conformity with regulations, statutes, by-laws, agreements, policies and procedures. Applies and checks layout and formatting guidelines. Proof-reads own and other's material.
• Monitors all key reports required for committees and council and ensures deadlines are met. Reviews council and standing committee agendas and reports flagging items that will impact on operations. Identifies issues and initiates responses.
• Organizes and maintains up-to-date manuals such as Council and corporate administrative policies and guidelines.
• Participates in the development of communication strategies and prepares and co-ordinates communications material within the department/division including newsletters, bulletins and flyers.
• Co-ordinates labour disruption plans.
• Co-ordinates and maintains the records management system.
• Handles, prioritizes and/or redirects inquiries and/or provides information and guidance to staff, Mayor's office and councillors, clients, the public, the media, agencies, union representatives and other levels of government, utilizing specialized knowledge of corporate policies, regulations, protocols.
• Performs highly independent, specialized administrative tasks, including, preparation, research, investigation, review, reconciliation, control and co-ordination of various documentation and processes.
• Administers, prepares, processes and composes documents, routine reports, statistical summaries and reports requiring considerable judgement in the interpretation and application of regulations and practices. Prepares complex calculations and analysis of data. Monitors expenses and participates in compiling data for forecasting and budgeting. Prepares correspondence.
• Operates computers utilizing and manipulating a variety of desktop applications and corporate systems.
• Prepares presentation materials.
• Attends various meetings, events, hearings, and acts as the unit representative.
• May review applications from the public and handle special projects.
• Co-ordinates meetings, special events, schedules, workshops, grievances, labour-management meetings, foodservices, printing of conference materials, registration. Takes/transcribes minutes and follows-up taking action when necessary.
• Maintains petty cash.
• Monitors tracks and reports attendance management.
• Maintains a continuous awareness of corporate and departmental administrative systems and procedures, organizational structure and major activities in order to provide effective administrative assistance.

Qualifications

1. Extensive experience providing administrative support to senior management, handling a broad range of administrative matters, standard office practices and procedures.
2. Considerable experience working in a customer service environment with experience in Service industry organizations
3. Considerable experience in the preparation, drafting and editing standard correspondence and complex reports, presentations, agendas, correspondence, meeting minutes, follow-ups, charts and tables.
4. Considerable experience working with confidential materials/information for senior management staff.
5. Considerable experience utilizing a variety of software packages (i.e. Microsoft Word, Excel, PowerPoint, Outlook, etc.).
6. Very strong analytical and problem-solving skills.
7. Ability to prioritize multiple tasks and manage interruptions, to assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the Division.
8. Excellent organizational and time management skills, including attention to detail, ability to set priorities, meet deadlines and work effectively with minimal supervision, deal with conflicting priorities and work demands.
9. Considerable knowledge of municipal operations that may include but is not limited to council proceedings and Freedom of Information.
10. Ability to work independently, in a politically sensitive environment, using sound judgement.
11. Ability to provide work direction to other support staff.
12. Ability to research and prepare information in a timely manner.
13. Ability to implement effective administrative work procedures and maintain an organized office in a fast-paced and complex executive office.
14. Highly developed customer service and interpersonal skills. Ability to deliver excellent customer service at all levels and with external partners and stakeholders.
15. Excellent communication skills, both orally and in writing. A strong command of grammar and writing skills for the purpose of proof reading and editing.
16. Ability to work beyond normal business hours and flexible hours including weekends and evenings when necessary.
17. Must be resourceful, adaptable and possess a high degree of initiative.
18. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

What You’ll Be Doing

You will provide administrative and sales support to one or more Private Banking Advisors. As a Private Banking Associate, you will provide exceptional service to Private Banking clients by assisting them with their transactional banking needs and responding to their queries. This could include lending, borrowing, investing or commercial lending needs.

At CIBC we enable the work environment most optimal for you to thrive in your role.  Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Client Service – Greet customers arriving for meetings and arrange contact with appropriate individual. Effectively deal with any client issues, concerns or problems promptly or refer to others as appropriate. Service the financial needs of existing clients when the Private Banking Advisor is not available (including sale of high value products and services within established guidelines).
• Operational Excellence - Respond to incoming telephone calls and clients requests to process wires/cables and visa, tax and bill payments, and ensure requests get completed. Manage all fax requests for money orders, drafts, currency exchanges, etc. and ensure all requests are ready for customer to pick up in the branch. Complete complex investigations for clients concerning account activity.
• Sales Support – Support Private Banking Advisor in the management of their portfolios by reviewing all customer documentation with respect to compliance with regulations and bank policies. Coordinate communication to customers regarding obtaining necessary financial information for completion of credit renewals, reviews and temporary overdraft protection. Monitor diary for upcoming maturities/renewals/expiries and advise the Private Banking Advisor.
• Administrative Support – Assist the Client Service Manager in rolling out special marketing or client events, and ensure the marketing material is current. Carry out a range of activities related to building and maintaining deposits as well as investment accounts. Process look-ups and provide information on accounts, loans and process cheque orders, and input credit details and loan notes into system.

Who You Are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You can demonstrate experience with loan, mortgage, and investment products sufficient to respond to general customer inquiries. Working knowledge of branch routine and operations of other departments and CIBC partners, sufficient to address client inquires adequately and/or refer to appropriate source.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You a certified professional. You have, or are working towards, your Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH). Investment Representative (IR) or Registered Representative (RR) licensing considered an asset.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto 25 King Street West

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Cash Flow Analysis, Client Service, Customer Experience (CX), Investment Portfolios, Post-Sales Support, Product Knowledge, Transaction Banking