All jobs within 300 km around Wainwright

Reporting to the Senior HR Advisor, HR Services, the HR Services Analyst is responsible to provide exceptional customer service to employees and leaders within a shared services environment. Specific accountabilities include managing all one-time resolution inquiries received via phone, e-mail, live chat and ServiceNow including triaging and/or escalating requests when appropriate. This position will also support ad hoc projects within the HR Advisory team.

Our ideal candidate will be able to deal with sensitive information in a confidential and professional manner. This individual will be highly adaptable, skilled at managing multiple priorities, and will possess strong organizational, customer service, and analytical skills to meet deadlines. This opportunity will appeal to those individuals who enjoy working in a fast-paced, collaborative and dynamic work environment.

What you’ll do:

• Provide excellent customer service support by responding to employee and leader inquiries via phone, e-mail, live chat and ServiceNow

• Assign and oversee team cases and ensure SLA’s and KPI targets and maintained

• Contribute to the HR portal and knowledge management strategy through the effective use of Service Now ticket documentation, tracking, and resolution

• Support the development and maintenance of internal and external facing HR knowledge articles within ServiceNow

• Maintain knowledge of organizational and departmental policies and procedures to answer general employee and leader inquiries while adhering to Cenovus’s values and practices

• Assist with the creation of materials related to HR procedures and policies (e.g. process documentation, letter templates, FAQs, quick-reference cards etc.)

• Build and maintain positive relationships within the team and across HR

Who you are:

Our ideal candidate will have the following minimum requirements:

• Legally authorized to work in Canada

• Post-secondary Degree/Diploma combined with minimum 2 years of HR experience

• Proven customer service skills and required, including appropriate telephone and email etiquette

• Experience working in an HR shared services operating model is preferred

• Experience working in ServiceNow is preferred

• Superior organization skills, along with the ability to effectively manage multiple priorities and maintain attention to detail

We acknowledge the value of transferrable skills and may consider equivalent combinations of experience and education should you not meet a specific requirement.

Note: The application deadline for this position is 11:59 PM MT January 3, 2025.

Overview

Overview

Our Cashiers connect with customers through delightful conversations and efficient transactions to create a memorable in-store shopping experience. 

What you’ll do 

• Provide great customer service
• Scan products and process customer transactions accurately
• Support in the delivery of company-directed promotions and programs
• Handle cash and credit card transactions 
• Keep the register area neat and stocked with essential supplies
• Assist customers with general inquiries
• Maintain a positive environment in the store

Who you are 

• A team player with good communication skills
• Adaptable in a fast-paced work environment
• Resourceful and courteous when resolving inquiries
• Motivated to learn new things and delivering great customer service

Experience you bring

• Good news! No previous experience is required. We provide you with training to set you up for success!

What you bring 

• Flexibility to work a variety of hours which may include days, evenings, and weekends
• Able to move 25lbs and remain in a stationary or standing position for entire shifts

15-6350 67th St, Red Deer, AB

Reporting to the Facility Manager, the Security Guard is responsible for attending to the reception desk.

KEY DUTIES & RESPONSIBILITIES

Security
 

• Responsible for first line protection of personnel and ALBERTA INFRASTRUCTURE property.
• Responsible for first line prevention of injury and damage on ALBERTA INFRASTRUCTURE property.
• Provides protection and security for life and property on ALBERTA INFRASTRUCTURE premises by conducting physical checks while on regular patrol of premise.
• Enforces all regulations, policies and by-laws for safe, secure operation of the property by:
  • maintaining an effective key or access control system,
  • monitoring adherence to "no smoking" and "no parking" requirements,
  • operating closed circuit TV systems and testing alarm and sprinkler systems,
  • being aware of special events requiring extra diligence.

Tenant and Building Visitor Support

• Liaises with tenants, customers, general public, contractors, police, fire and ambulance services to prevent or reduce hazards to property and personnel.
• Detects and reports anomalies to systems, policies, practices and procedures that could constitute threats or hazards to ALBERTA INFRASTRUCTURE property or the health and safety of personnel.
• Aids and assists people in need by giving directions, finding lost persons, rendering First Air or CPR or as requested in support of police, fire or ambulance services.
• While situated at Security Desk meet visitors and issue Security Passes.
• Direct delivery personnel as required.

Documentation

• Writes accurate, clear and concise reports and suggests/recommends improvements to ALBERTA INFRASTRUCTURE policies and procedures pertaining to job duties.
• Assists in development and annual review of Security Standing Orders

KNOWLEDGE & SKILLS

• Working knowledge of federal, provincial and municipal legislation and regulations.
• Very observant and perceptive.
• Knowledge of, and skills in, crowd control in emergency situations and at special events.
• Ability to use and inspect safety, fire and security systems on ALBERTA INFRASTRUCTURE property.
• Good written and verbal communication skills.
• Conflict resolution skills.
• Good judgment.
• Tact and diplomacy.

Licenses and/or Professional Accreditation

• N/A

Overview

Overview

Reporting to the Facility Manager, the Security Guard is responsible for attending to the reception desk.

KEY DUTIES & RESPONSIBILITIES

Security

• Responsible for first line protection of personnel and ALBERTA INFRASTRUCTURE property.
• Responsible for first line prevention of injury and damage on ALBERTA INFRASTRUCTURE property.
• Provides protection and security for life and property on ALBERTA INFRASTRUCTURE premises by conducting physical checks while on regular patrol of premise.
• Enforces all regulations, policies and by-laws for safe, secure operation of the property by:
  • maintaining an effective key or access control system,
  • monitoring adherence to "no smoking" and "no parking" requirements,
  • operating closed circuit TV systems and testing alarm and sprinkler systems,
  • being aware of special events requiring extra diligence.

Tenant and Building Visitor Support

• Liaises with tenants, customers, general public, contractors, police, fire and ambulance services to prevent or reduce hazards to property and personnel.
• Detects and reports anomalies to systems, policies, practices and procedures that could constitute threats or hazards to ALBERTA INFRASTRUCTURE property or the health and safety of personnel.
• Aids and assists people in need by giving directions, finding lost persons, rendering First Air or CPR or as requested in support of police, fire or ambulance services.
• While situated at Security Desk meet visitors and issue Security Passes.
• Direct delivery personnel as required.

Documentation

• Writes accurate, clear and concise reports and suggests/recommends improvements to ALBERTA INFRASTRUCTURE policies and procedures pertaining to job duties.
• Assists in development and annual review of Security Standing Orders

KNOWLEDGE & SKILLS

• Working knowledge of federal, provincial and municipal legislation and regulations.
• Very observant and perceptive.
• Knowledge of, and skills in, crowd control in emergency situations and at special events.
• Ability to use and inspect safety, fire and security systems on ALBERTA INFRASTRUCTURE property.
• Good written and verbal communication skills.
• Conflict resolution skills.
• Good judgment.
• Tact and diplomacy.

Licenses and/or Professional Accreditation

• N/A

Our Counter Sales Position ensures our customers remain our highest priority. They deliver exceptional customer service and act as the first point of contact for every walk-in customer. This is a tremendous opportunity for someone looking to grow their career in Sales.

What’s in it for you?

• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• As the first point of contact you will be required to offer prompt product knowledge and information to customers in a professional manner
• Respond to customers in a timely manner in person, by phone or email
• Prepare small order quotations on urgent contracting jobs
• Perform necessary product research in catalogues and online
• Verify all items are available for the customer as ordered and scheduled
• Responsible for building positive relationships with customers and associates
• Take initiative to maintain stock of the counter area as needed
• Offer help and assistance in the warehouse if required

 What you will bring:

• Previous technical experience in sales or customer service in wholesale or distribution required
• Local market knowledge with HVAC and Plumbing will be an asset
• General computer skills including Microsoft Office required. Experience with AS400 an asset.
• Must have exceptional customer service and professional communication skills

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.