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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

What you’ll do

Customer Service

• Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
• Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Support the customer experience through timely processing and movement of inventory to the salesfloor.

Operations

• Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
• Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
• Assists in preparation and execution of annual inventories.
• Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.
• Assumes responsibility for all operations of the store in the absence of the Store Manager.

Training

• Provides leadership to the team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.
• Creates and communicates execution of Daily Game Plan for operations activities.
• Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.
• Follows up with the team to complete required training within timeframes.

Leadership

• Acts as a brand ambassador by promoting brands and culture.
• Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain Mark’s performance management expectations including progressive discipline where necessary.
• Follows the disciplinary process consistently and impartially.
• Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

What you’ll bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
• Proven ability to build and manage a daily, weekly plan for the department and store.
• Exceptional communication skills and organizational skills
• Superior training and mentoring skills
• 3-5 years retail experience required.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills required.

At Canadian Tire Group of Companies, we believe in fostering an environment of transparency. A place where your contributions are recognized, valued, and fairly rewarded and salary is determined based on a combination of factors including individual experience, store volume, location, and other relevant role-specific requirements. Beyond a competitive base salary of $xx to $xx, you'll enjoy company benefits, bonuses, or any additional compensation.

Requirements:

Languages: Candidates must have knowledge of the English Language.
Education: Candidates need standard educational qualification such as secondary (high) school graduation certificate
Experience: Candidates need an experience of 1-2 years
On The Road Job: Work locations may vary. Frequent or constant travel is required from the employee
Supervision: Food and beverage servers, Food service counter attendants and food preparers
Security and Safety: Criminal record check

Location: 85C Government Rd, Weyburn, SK, S4H 0N8, On the road job
Shifts: Day, Evening, Weekend
Work Setting: Staff accommodation available, Food service establishment, Various locations

Physical Requirements:

• The candidate should be able to work in a fast-paced environment and work under pressure
• The candidate should be a combination of standing for extended periods and walking

Responsibilities:

• The candidate should be able to establish methods to meet work schedules
• The candidate should be able to supervise and coordinate activities of staff who prepare and portion food
• The candidate should be able to train staff in job duties, sanitation and safety procedures
• The candidate should be able to ensure food service and quality control
• The candidate should be able to prepare budget and cost estimates also maintain records of stock, repairs, sales and wastage
• The candidate must have knowledge of the establishment’s culinary genres also establish work schedules

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

By mail:
85C Government Rd
Weyburn, SK
S4H 0N8

Include this reference number in your application
1962033

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to sweep, mop, wash, and polish floors and also vacuum carpeting, area rugs, draperies, and upholstered furniture
• The candidates should be able to make beds, change sheets, and stock linen closet
• The candidates should be able to clean, disinfect, and polish kitchen and bathroom fixtures and appliances, attend to guests’ requests for extra supplies or other items, and provide basic information on facilities

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language.

Education: Candidates need standard educational qualification such as secondary (high) school graduation certificate
Experience: Candidates need an experience of 1-2 years
On The Road Job: Work locations may vary. Frequent or constant travel is required from the employee
Supervision: Food and beverage servers, Food service counter attendants and food preparers
Security and Safety: Criminal record check

Location: 85C Government Rd, Weyburn, SK, S4H 0N8, On the road job
Shifts: Day, Evening, Weekend
Work Setting: Staff accommodation available, Food service establishment, Various locations

Physical Requirements:

• The candidate should be able to work in a fast-paced environment and work under pressure
• The candidate should be a combination of standing for extended periods and walking

Responsibilities:

• The candidate should be able to establish methods to meet work schedules
• The candidate should be able to supervise and coordinate activities of staff who prepare and portion food
• The candidate should be able to train staff in job duties, sanitation and safety procedures
• The candidate should be able to ensure food service and quality control
• The candidate should be able to prepare budget and cost estimates also maintain records of stock, repairs, sales and wastage
• The candidate must have knowledge of the establishment’s culinary genres also establish work schedules

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

By mail:
85C Government Rd
Weyburn, SK
S4H 0N8

Include this reference number in your application
1962033