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Closing Date: 11/20/2024 

Labour Group: CUPE 59 

Posting:  3786 

Weekly Hours: Part time hours

Weekly Hours: 40

Weekly Hours: Up to 40 hours.

Overview

The Delivery Specialist is the point of contact for customers, sales channels, and business support teams, in the delivery of new products and services acquired by SMB segment customers.  The product sets supported include Cable, Wireless, (Unison) Unified Communication suite, Business Internet, Business Phone, Business Fibre Internet, IP, IoT, FWA, M365.  They are accountable for the successful installation, provisioning, and onboarding of services, including resolution of issues, and support with subject matter expertise. 

What you will do:

• Intake, review, track, and process orders and onboarding requests. Ensure pricing and service information is accurate, complete, and in compliance with company policies. Obtain missing information from requesters, public databases, internal references, or through customer contact.

• Work with customers, and internal teams to identify and resolve delivery issues within agreed service levels. As required, coordinate Cable technician access with customers and Rogers’ dispatch. Work with provisioning, dispatch, porting, or other internal teams to correct issues on the day of installation or onboarding.

• Support customers, sales channels, and customer service teams with subject matter expertise on clean order submission, direction on services required, and navigation of self-serve applications.

• Meet set performance objectives including and not limited to, service levels; productivity, I AM Service behaviors, quality assurance, and customer satisfaction.

• Accountable for the order fulfillment and implementation of business customer orders, ensuring that orders to cash procedures are executed with a goal of shortening the interval cycle to achieve billing.

• Anticipate and understand potential issues, and work to proactively remove roadblocks across all operational areas to ensure we deliver timely service to the customer.

• Use appropriate judgment to escalate to next levels in a timely manner.

• Manage account changes as required, for installed services during the delivery life cycle.

• Follow and input best practices and processes, train co-workers as required, identify and report process gaps and improvements recommendations, most importantly, transformation and efficiency ideas.

• Maintain knowledge of the Rogers products and services and skill sets required for this role.  Advocate and be able to communicate the features and benefits of our products.

• Focus on continuously improving existing service delivery processes, and the customer experience by recommending innovative solutions.
   

What you will bring:

• 2-3 years experience in a telecommunications customer service operation-related field or environment.

• Proven and demonstrated leadership skills, resourceful, innovative, and able to independently make sound critical decisions.

• Knowledge of the following products and services; Business Internet, Business Phone, Business Fibre Internet, Wireless products, Unified Communication, IP, IoT, FWA, M365.

• Business account structure knowledge.

• Excellent knowledge of Microsoft Office, Salesforce, Vision 21, AS400, SGI, EWP, and various portal-based products supported (Unison, RBAM, BSS, etc.).

• Ability to identify and proactively escalate potential business issues or challenges.

• Excellent and proven demonstration of customer service skills, and relationship management with internal teams.

• A strong sense of teamwork and willingness to work in an ever-changing environment.

• Demonstrated excellent communication skills, with technical and management staff, both verbal and written.

• Business acumen and professional approach.

• Excellent time management and prioritization skills including to the ability to multi-task and demonstrate urgency.

• High level of attention to detail and excellent follow up skills.

• Innovative, resourceful, adaptable to change, and positive attitude.

What’s in it for you:

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores

• Paid time off for volunteering

• Company matching contributions to charities you support

• Growth & Development Opportunities:

  • Self-driven career development programs (E.g. MyPath program)

  • Rogers First: priority in applying to internal roles of interest

• Wellness Programs:

  • Homewood employee & family assistance program

  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions

  • Low or no-cost fitness membership with access to virtual classes

• Our commitment to the environment and diversity:

  • Work for an organization committed to environmental protection

  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week. In office days are mandated to Tuesday, Wednesday, Thursday.

If you are selected to move forward in the recruitment process, here is what you can expect:

• 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck!

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 3636 23 St NE (7804), Calgary, AB
Travel Requirements: None
Posting Category/Function: Project Management & Coordination
Requisition ID: 316139

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Reporting to the Manager Database Services, the Sr. Database Administrator shall be responsible for build & support activities within a large and complex environment. The role oversees solutions and delivery of Oracle, SQL Server, MariaDB and other Open-Source database, Golden Gate, and emerging database technologies. Successful candidate requires strong technical skills coupled with the ability to work in a fast-paced environment managing diverse activities.

What you will be doing:

• Managing enterprise database support and build services for databases, ensuring efficient project delivery, and optimal uptime.
• Provide leadership and technical expertise in resolving Incident, Problem management and implement infrastructure/database changes.
• Working closely with technical team leads, IT specialists, management, and application support groups to ensure quality of service and timely delivery of projects.
• Monitoring database performance and identifying ways to optimize it
• Troubleshoot complex database issues in installation, migration and/or upgrade for timely resolution.
• Staying abreast with new database technologies and analyzing such technologies to bring into scope of existing infrastructure.
• 24/7 support to mission-critical applications and databases and after hours on-call support may be required
• Managing the design, build and delivery process for databases and Golden gate replication.
• Improve the database standards, consolidation, disaster recovery strategies and delivery operations.
• Solving complex problems, promote efficiency, and identify opportunities for process automation.
   

What you bring:

• Degree in Computer Science or related field.
• 10+ years hands-on experience in managing databases with deep understanding of infrastructure and database architecture.
• Expert level technical knowledge of database technology stack; mainly Oracle, Exadata, SQL Server, MariaDB & leading NoSQL databases.
• Proficient in database management, architecture, design, maintenance and overseeing Oracle Exadata Machine, PCA, and ZDLRA.
• Expert level knowledge of Oracle Active Data Guard, Golden Gate, ZDLRA and OEM support.
• Sound knowledge of configuration, managing, and handling Security Alerts on Exadata and ZDLRA.
• Experienced in migrating Oracle databases from Linux VM environments to Exadata.
• Good understanding of Exadata quarterly upgrades/patches, including rolling patches.
• Skilled in administration of ASM Disk Groups, rebalance operation using Exadata Storage.
• Preferred to have ability to manage multiple Oracle Exadata Database Machines.
• Ideal candidate will have experience with Red Hat RHEL 6/7/8 or Oracle Linux.
• Knowledgeable in implementing and managing OCI IaaS, PaaS and SaaS services.
• Good to understand Exadata features like Flash cache, Storage Index, HCC and IORM.
• Scripting experience in PERL, Python, or Shell.
• Database Administration Certification (must have).
• ITIL Foundation (preferred)

What’s in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus 
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program 
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program 
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 315794

Overview

Responsibilities
Tasks
-Coordinate the flow of information
-Interview patients to obtain case histories
-Schedule and confirm appointments
-Complete insurance and other claim forms
-Order supplies and maintain inventory
-Determine and establish office procedures and routines
-Enter and format electronically based medical reports and correspondence and prepare spreadsheets and documents for review
-Initiate and maintain confidential medical files and records
-Prepare draft agendas for meetings and take, transcribe and distribute minutes

Work conditions and physical capabilities
-Fast-paced environment
-Work under pressure
-Attention to detail

Personal suitability
-Accurate
-Client focus
-Flexibility
-Organized

Languages
-English

Education
-Secondary (high) school graduation certificate

Experience
-7 months to less than 1 year

On site
-Work must be completed at the physical location. There is no option to work remotely.

Work setting
-Clinic
-Physician’s office

• Application Deadline: 2025-05-20

Required languages: English

Education level: Secondary (high) school graduation certificate or equivalent experience

Required skills: Efficient interpersonal skills, Flexibility, Organized, Reliability, Team player

Closest intersection: Saddletown Circle

Overview

Overview

Overview