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Customer Service Advisor (Part-time) - DuProprio Full-time Job

EspaceProprio

Customer Service   Montréal
Job Details

Does this sound familiar? Do you want to join a team that's been revolutionizing the real estate world since 1997? What will your day look like? 
 
  

  • Make a difference in our clients ' sales projects by answering phone calls and supporting them in the sale of their property;   

  • Carry out follow-ups with our customers in order to advise them on the use of our products and services and offer them the best solutions for the success of their project.   

 

 
 

What do you need to be a Customer Service  Advisor ? 

  • For a full-time position: Be available Monday to Friday (8:30 a.m. to 5:00 p.m.); 

  • For a part-time position: Be available one evening per week (4:00 p.m. to 7:00 p.m.) as well as Saturday and Sunday (8:00 a.m. to 3:00 p.m.);  

  • A passion for customer service, because for you, it’s important to make a difference;  

  • An approach based on listening and understanding customer needs ;   

  • Interpersonal skills ;  

  • A proactive and empathetic attitude to support clients in their sales project;

  • Some customer service experience, at least enough to know you like it;   

  • Great ease with computers;  

  • The ability to travel to the Charny or Montreal office. (Details about our hybrid work model will be presented to you during the recruitment process).   

 

 

Benefits that make a real difference  

  • An hourly wage starting at $ 20.90 plus a $1 bonus if you are bilingual and a $2 bonus if you work evenings and weekends ;  

  • Recognition of relevant years of experience;  

  • The support of a team of senior advisors and colleagues to help you;  

  • A bonus system to highlight and reward your work; 

  • Paid floating leave days as soon as you start your job ; 

  • Access to an employee and family assistance program (PAEF );   

  • A telemedicine service ;   

  • An annual allowance of $200 for your sports and cultural activities;  

  • A day of paid leave when you move and for volunteering;  

  • Several employee discounts so that you can carry out your real estate projects with complete confidence and at a lower cost.  

 

And we don't stop there, because we really care about you:  

  • An integration process to quickly familiarize you with your work environment and our services;  

  • A work environment that prioritizes both your professional development and your personal growth;  

  • A social club that ensures your daily life with us is pleasant and stimulating;  

  • Collaborative teamwork where your wildest ideas are welcomed and even encouraged.

 

 

EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.

 

 

#LBDP

#LI-Hybrid

Customer Service Advisor (Part-time) - DuProprio

EspaceProprio
Montréal - 6.33km
  Customer Service Full-time
Does this sound familiar? Do you want to join a team that's been revolutionizing the real estate world since 1997? What will your day look like?       Make a difference in our clie...
Learn More
May 21st, 2025 at 18:23

Bilingual Contact Centre Representative - Canadian Banking, Small Business Banking Full-time Job

TD

Customer Service   Montréal
Job Details

Work Location:

Montréal, Quebec, Canada

 

Hours:

37.5

 

Line of Business:

Personal & Commercial Banking

 

Pay Details:

47,200 $/$47,200 - 66,600 $/$66,600 CAD

 

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

 

Job Description:

Job Requirements  

What You Need to Succeed  

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. 

  • High School Diploma or equivalent.  

  • Bilingual – French & English

  • Exceptional communication and listening skills and a curiosity to help Business Owner's meet their needs and resolve concerns.  

  • Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. 

  • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). 

  • Flexibility, resiliency, and a positive attitude when responding to challenging situations, while understanding the unique needs of a Business Owner 

  • Ability to work both independently and as part of a team.  

  • Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. 

  • Preference given to those with experience in financial or service industries. 

 

Additional Information  

We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.  

Colleague Development  

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.  

 

Training & Onboarding 

We will provide in-person training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. 

 InterviewProcess  

We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call. 

 

National Occupation Classification (NOC) Code 

63102- Financial sales representatives 

 

Bilingual Contact Centre Representative - Canadian Banking, Small Busi...

TD
Montréal - 6.33km
  Customer Service Full-time
Work Location: Montréal, Quebec, Canada   Hours: 37.5   Line of Business: Personal & Commercial Banking   Pay Details: 47,200 $/$47,200 - 66,600 $/$66,600 CAD   TD is committed...
Learn More
May 21st, 2025 at 18:21

Specialist, Corporate Security Full-time Job

Coca-Cola Canada Bottling Limited.

Security & Safety   Montréal
Job Details

Facility Location- Montréal

Employee Type -  Regular Employee FT  Salaried

 

About This Opportunity

The Security Specialist is primarily responsible for the maintenance and implementation of physical security programs and equipment of Coke Canada Bottling’s facilities. Located in Montreal and reporting to the Director, Health Safety Security and Environment, the Security Specialist works closely with Security Managers and business partners across all Operating Units to provide guidance and recommendations regarding all aspects of security. 

Responsibilities

  • Maintain security practices, policies and procedures that ensure compliance with company, regulatory, legal and ethical policies and requirements
  • Ensure all security equipment and systems are operating in accordance with operating procedures, equipment is inventoried and escalate all problems/issues to management. Work with Information Technology team where required
  • Act as point of contact for maintenance and repair of all security equipment issues and repairs
  • Act as point of contact for all security inquiries relating to maintenance and repair of security related equipment, and requests for information from sites
  • Provide recommendations on security equipment and design projects working with Security Managers and business partners 
  • Act as first point of contact for Quebec locations. In consultation with Security Managers conduct investigations and audits for assigned area. Respond and provide support for urgent/emergency situations after normal business hours for assigned area

Qualifications

  • Bachelor’s degree or Equivalent work experience is required, with courses in law enforcement or relevant field preferred
  • At least 3 years experience in the corporate security field
  • Bilingual in spoken and written French and English 
  • Experience with implementation, operation and support of electronic access control and surveillance systems
  • Knowledge of investigative practices, methods and enforcement strategies
  • Familiar with the protocols for collecting, handling, and passing on evidence
  • Experience in presenting or delivering presentations, training programs, and communicating findings
  • Administrative skills: proficiency with IT tools, Words, Excel, Outlook and ability to complete and create forms, reports, and logs
  • Ability to handle multiple projects and assignments concurrently
  • Ability to handle sensitive information while maintaining confidentiality
  • Strong analytical skills as well as good interview, interrogation and investigation techniques and skills;
  • Ability to show initiative, good judgment and resourcefulness

Specialist, Corporate Security

Coca-Cola Canada Bottling Limited.
Montréal - 6.33km
  Security & Safety Full-time
Facility Location- Montréal Employee Type -  Regular Employee FT  Salaried   About This Opportunity The Security Specialist is primarily responsible for the maintenance and impleme...
Learn More
May 15th, 2025 at 16:47

Mobile Guard Full-time Job

Securitas Canada

Security & Safety   Montréal
Job Details

JOB SUMMARY: As part of Securitas Mobile operation provides guard services to project a security presence, which may include operating a vehicle to perform patrol, inspection, and/or incident response services. 

 
Distinguishing Characteristics: Duties consist primarily of Security Guard duties within an Mobile operation. May be assigned a service grade or rank in a chain of command in conformance with contract requirements or to facilitate the delivery of service, according to business necessity. 
 
ESSENTIAL FUNCTIONS 
• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. 
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. 
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. 
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. 
1. Provides mobile guarding services to project a security presence, which may include operating a vehicle to perform patrol, inspection, and/or incident response services; maintains radio or other communications contact with office or base to report status or incidents, or to request additional assistance or response. 
2. Checks for unsafe conditions, hazards, security violations, and unauthorized persons; inspects buildings, grounds and security devices; monitors and sets security devices. 
3. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations; sets up barriers and signage, and provides direction or information to others. 
4. Prepares logs or reports as required for patrol route; writes and/or types reports and/or enters information in a computer using standard grammar; inspects security control logs and takes action as required. 
5. Observes and reports incidents or suspicious activity to client representatives, company management, life/safety personnel or public safety authorities as appropriate for the circumstances and/or as required. 
6. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents or conditions following procedures established for assignment, by the company, or through training or certification. 
7. Carries out specific tasks and duties of a similar nature and scope as required. 
 
 MINIMUM QUALIFICATIONS AT ENTRY Additional qualifications may be specified and receive preference, depending upon the nature of the position. 
 
MINIMUM HIRING STANDARDS 
• Must be at least 18 years of age. 
• Must have a reliable means of communication (i.e., pager or phone). 
• Must have a reliable means of transportation (public or private). 
• Must have the legal right to work in the Canada. 
• Must have the ability to speak, read, and write English and French in the province of Quebec. 
• Must have a High School Diploma or GED. If not, must be willing to complete the GED program within six months. 
• Must be willing to participate in the Company’s pre-employment screening process, including background investigation. 
 
Education/Experience: High School Diploma or G.E.D.; related experience preferred. 
 
Competencies (as demonstrated through experience, training, and/or testing): 
• Must be able to meet and continue to meet any applicable licensing requirements for Security Guards. 
• Driving record must meet company and/or insurance standards. 
• Knowledge of or ability to learn security operations and procedures. 
• Ability to carry out instructions furnished in written, oral, or diagrammatic form. 
• Ability to be an effective team member and to work independently. 
• Ability to maintain professional composure when dealing with unusual circumstances. 
• Courteous telephone manner. 
• Ability to adapt to changes in the external environment and organization. 
• Ability to write routine correspondence, including logs and reports. 
• Good organizational skills. 
• Ability to provide high quality customer service. 
• Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures. 
 
WORKING CONDITIONS (Physical/Mental Demands) With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: 
• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations. 
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. 
• Must undergo and meet company standards for background and reference checks and behavioral selection survey, in addition to any mandatory licensing requirements. 
• May be required to work overtime without advance notice. 
• Required ability to handle multiple tasks concurrently. 
• Keyboarding, basic computer usage and operating controls. 
• Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others. 
• Frequent sitting, standing and walking, that may involve climbing stairs and walking up inclines and on uneven terrain. 
• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. 
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. 
• Close vision, distance vision, and ability to adjust focus. 
• May require driving vehicle for long periods of time in the performance of duties. 
• On occasion may be required to perform stressful and physical activity. 
• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others. 
• May be exposed to or required to handle sensitive and confidential information.

Mobile Guard

Securitas Canada
Montréal - 6.33km
  Security & Safety Full-time
JOB SUMMARY: As part of Securitas Mobile operation provides guard services to project a security presence, which may include operating a vehicle to perform patrol, inspection, and/...
Learn More
May 14th, 2025 at 18:34

Partnership Administrative Coordinator (Temporary 1 Year) - Confia Full-time Job

EspaceProprio

Administrative Jobs   Montréal
Job Details

Confia is currently looking for an administrative partnership coordinator . 

 

Does this speak to you? Would you like to put your passion to good use and join the Confia  team as an administrative partnership coordinator ?   

 

Concretely , what do your days look like ?  

  • Develop and maintain the compliance plan according to OACIQ requirements, and manage invoicing to partners;

  • Actively monitor properties listed for sale, and process inquiries and correspondence received by email or mail; 

  • Coordinate, plan and organize meetings, participate in the organization of work-related activities, and maintain an effective filing system;

  • Review, correct and translate executive documents and presentations, prepare and attend meetings, write minutes and ensure follow-ups;

  • Support the management and operational team , maintain quality follow-ups with stakeholders ( clients , brokers and Desjardins ) and carry out the membership process for partner brokers ;

  • Ensure complaints management , monitoring of customer and partner broker satisfaction , and ensuring compliance with the commitments of partner broker contracts . 

 
 
 
 
 

 

What do you need to be  an administrative partnership coordinator  with us ? 

  • DEC in business administration or related field ; 

  • 3 to 5 years of experience in administrative management ; 

  • 3 to 5 years of experience in the real estate industry; 

  • Interpersonal communication skills ; 

  • Experience in partnership management and customer relations (an asset) ; 

  • Proficiency in advanced intermediate or higher English to serve a wider clientele (a major asset). 

 
 
 
 

 

Benefits that make a real difference : 

  • A group insurance program paid in part by the employer (drug, dental, travel, life, disability insurance, etc.) including a $5,000  health account ; 

  • A generous vacation policy ; 

  • 5 days of paid floating leave upon starting your job; 

  • Access to an employee and family assistance program ( EAP F ) ;  

  • A telemedicine service ;  

  • An annual allowance of $ 20 for your sports and cultural activities ; 

  • A day of paid leave when you move and for volunteering; 

  • Several discounts are available so that you can carry out your real estate projects with complete confidence and at lower costs . 

 
 
 
 
 
 

 

And we don't stop there, because we really care about you: 

  • A hybrid and flexible teleworking formula; 

  • An integration process to quickly familiarize you with your work environment and our services ; 

  • A work environment that prioritizes both your professional development and your personal growth ; 

  • A social club that ensures your daily life with us is pleasant and stimulating ; 

  • Collaborative teamwork where your wildest ideas are welcomed and even encouraged .

Partnership Administrative Coordinator (Temporary 1 Year) - Confia

EspaceProprio
Montréal - 6.33km
  Administrative Jobs Full-time
Confia is currently looking for an administrative partnership coordinator .    Does this speak to you? Would you like to put your passion to good use and join the Confia  team as a...
Learn More
May 13th, 2025 at 23:28

Bilingual Contact Centre Representative, Canadian Banking, Easyline Full-time Job

TD

Customer Service   Montréal
Job Details

Work Location:

Montréal, Quebec, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

45 700 $/$45,700 - 61 000 $/$61,000 CAD

 

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

 

Job Description:

Department Overview 

Supporting and helping is at the heart of everything we do atour contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’llhave opportunities to grow and make a meaningful difference to our customers, our communitiesand our business. 

Job Details  

What You’ll Do 

As the voice of TD, you’ll be passionate about understandingour customers. Whether you’reassisting in-bound customers with account inquiries orresolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’llconsistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.  

As a valued member of our Contact Centre Team, you will:  

  • Make people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.  

  • Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. 

  • Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. 

  • Never stop learning: actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.   

 

Job Requirements  

What You Need to Succeed  

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. 

  • High School Diploma or equivalent  

  • Bilingual (French & English) 

  • Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)  

  • Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. 

  • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). 

  • Flexibility, resiliency, and a positive attitude when responding to challenging situations.  

  • Ability to work both independently and as part of a team.  

  • Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. 

 

Language Requirement 

This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French. 

Additional Information  

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.  

Colleague Development  

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion forhelping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.  

Training & Onboarding 

We will provide in-person training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. 

InterviewProcess  

We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call.

 

 

7250 Mile End, Montreal, Quebec

Bilingual Contact Centre Representative, Canadian Banking, Easyline

TD
Montréal - 6.33km
  Customer Service Full-time
Work Location: Montréal, Quebec, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: 45 700 $/$45,700 - 61 000 $/$61,000 CAD   TD is committed to pr...
Learn More
May 2nd, 2025 at 15:23

Customer Experience Associate - Anjou, QC (18.75 hours/week) Full-time Job

Scotiabank

Customer Service   Montréal
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

 

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

 

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

 

 


Is this role right for you?  In this role you will:

 

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

 

 


Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

 

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

 

 


What’s in it for you?

 

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package


Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele

Customer Experience Associate - Anjou, QC (18.75 hours/week)

Scotiabank
Montréal - 6.33km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Apr 28th, 2025 at 15:40

Bilingual Contact Centre Representative, Canadian Banking, Easyline Full-time Job

TD

Customer Service   Montréal
Job Details

7250 Mile End, Montreal, Quebec

 

Work Location:

Montréal, Quebec, Canada

 

Hours:

37.5

 

Line of Business:

Personal & Commercial Banking

 

Pay Details:

45 700 $/$45,700 - 61 000 $/$61,000 CAD

 

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

 

Job Description:

Department Overview 

Supporting and helping is at the heart of everything we do atour contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’llhave opportunities to grow and make a meaningful difference to our customers, our communitiesand our business. 

Job Details  

What You’ll Do 

As the voice of TD, you’ll be passionate about understandingour customers. Whether you’reassisting in-bound customers with account inquiries orresolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’llconsistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.  

As a valued member of our Contact Centre Team, you will:  

  • Make people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.  

  • Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. 

  • Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. 

  • Never stop learning: actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.   

 

Job Requirements  

What You Need to Succeed  

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. 

  • High School Diploma or equivalent  

  • Bilingual (French & English) 

  • Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)  

  • Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. 

  • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). 

  • Flexibility, resiliency, and a positive attitude when responding to challenging situations.  

  • Ability to work both independently and as part of a team.  

  • Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. 

 

Language Requirement 

This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French. 

Additional Information  

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.  

Colleague Development  

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion forhelping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.  

Training & Onboarding 

We will provide in-person training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. 

InterviewProcess  

We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call.

Bilingual Contact Centre Representative, Canadian Banking, Easyline

TD
Montréal - 6.33km
  Customer Service Full-time
7250 Mile End, Montreal, Quebec   Work Location: Montréal, Quebec, Canada   Hours: 37.5   Line of Business: Personal & Commercial Banking   Pay Details: 45 700 $/$45,700 - 61 0...
Learn More
Apr 28th, 2025 at 14:16

SENIOR SOFTWARE DEVELOPER CLIENT SPACE Full-time Job

BDC

IT & Telecoms   Montréal
Job Details

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

 

Choosing BDC as your employer also means:

  • Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

  • In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

  • A hybrid work model that truly balances work and personal life

  • Opportunities for learning, training and development, and much more... 

 

POSITION OVERVIEW

 

Reporting to the Chapter Lead of Application Services, the Senior Software Developer is an integrated role within the IT solutions delivery team. The Developer must participate in the complete development cycle, starting with planning and estimates, developing, implementing, and deploying complex services, orchestrations, and integrations following the requirements in a continuous integration and deployment context. Working smoothly in a fast-evolving environment and in a collaborative work mode will be the norm.

 

The person who joins the team as a Senior Software Developer will be part of a group responsible for supporting and improving our Client Portal, especially in relation to the Backend.

 

The work takes place in a complex environment, as our Client Portal offers several key processes to the organization that must always be available. A solid knowledge of the Backend development world is essential to meet our evolution needs. Additionally, knowledge of the banking world is an important asset to understand the context of our activities.

 

Experience working in an Agile model is essential to integrate well into our ecosystem. The Software Engineering Specialist must also collaborate and act as a leader with other developers on the team, as well as with Analysts and our internal clients.

 

CHALLENGES TO BE MET

  • Maintenance and evolution of existing components.

  • Ensure that the team uses appropriate engineering practices, invests in continuous improvements of tooling or technical debt, and that the system evolves to meet its needs and changing environment.

  • Compliance with architecture, security, and industry best practices standards by the application/product.

  • Communication/collaboration with other teams and within the team.

  • Define and review programming codes to ensure that development standards are met and compatible with software, analysis, and design, following "best practices" in documentation.

  • Collaborate with the team to develop functional specifications to understand business solutions and complexities.

  • Provide first-level technical support to resolve production issues and provide support according to established service levels.

  • Develop, implement, and deploy complex services, orchestrations, and integrations following requirements and functional specifications in a continuous integration and deployment context in all environments up to Production.

  • Design, document, develop, and implement appropriate technical solutions based on information architecture, taxonomic analysis, and functional and non-functional requirements.

  • Develop unit tests and ensure their proper execution.

  • Ensure the repair of failures before software delivery.

  • Act as the API team representative in various initiatives, projects, and evolutions to maintain the sustainability of the software's operation from an infrastructure and configuration perspective.

  • Actively participate in daily Scrums.

  • Adapt to evolving technology, learn and apply new methods to achieve the organization's goals, and follow best practices for the financial sector and IT industry.

  • Control the quality and stability of the IT systems provided by following standard product lifecycle (PLC) development practices.

 

WHAT WE ARE LOOKING FOR

Education and desired experience

  • Bachelor's degree in Information Technology or equivalent experience.

  • At least ten years of experience in development or information technology.

  • Experience in the banking sector is an asset.

  • Seven to ten years of experience as a Fullstack or Backend developer.

 

Knowledge and skills

  • Strong experience in .NET Core.

  • Practical experience with the Angular Framework.

  • Experience with various Build tools (Gulp, NodeJS, Yaml, etc.).

  • Experience with software engineering approaches such as TDD, Pair Programming, CI/CD, Release Pipeline, and Azure DevOps.

  • Demonstrate a high level of collaboration with developers, quality assurance analysts, and product owners.

  • Practical experience with Azure DevOps.

  • Practical experience in Agile mode (Scrum, Kanban, INVEST).

  • Practical experience with Mulesoft is an asset.

  • Knowledge of RAML & Swagger is an asset.

  • Knowledge of YAML & XML.

  • Experience with Splunk and Dynatrace is an asset.

  • Knowledge of various protocols such as REST, HTTP, MQ, AMQP, JSON, and SOA.

  • Knowledge of web and security standards related to APIs (OAuth, OIDC, SSL, CORS, JWT) is an asset.

  • Knowledge of SQL Server, Entity Framework, and Automapper.

  • Knowledge of automated API testing is an asset.

 

Other desired skills:

  • Assume responsibility for assigned work to advance action plans and resolutions.

  • Autonomy, initiative, and organizational skills.

  • Proficiency in analysis, documentation, and problem-solving.

  • Ability to learn quickly.

  • Strong problem-solving, teamwork, adaptability, and autonomy skills.

  • Excellent verbal and written communication skills in both official languages.

  • Ability to work in a matrix and changing environment.

  • Practical knowledge of various aspects of the IT/Web field.

SENIOR SOFTWARE DEVELOPER CLIENT SPACE

BDC
Montréal - 6.33km
  IT & Telecoms Full-time
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are...
Learn More
Apr 28th, 2025 at 14:03

SENIOR SOFTWARE DEVELOPER WEB Full-time Job

BDC

IT & Telecoms   Montréal
Job Details

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

 

Choosing BDC as your employer also means:

  • Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

  • In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

  • A hybrid work model that truly balances work and personal life

  • Opportunities for learning, training and development, and much more... 

 

POSITION OVERVIEW

 

Reporting to the Chapter Lead of Application Services, the Senior Software Developer is an integrated role within the IT solution delivery team. The Developer must participate in the full development cycle, starting with planning and estimates, developing, implementing, and deploying complex services, orchestrations, and integrations following requirements in a continuous integration and deployment context. Working smoothly in a fast-evolving environment and in a collaborative work mode will be the norm.

 

The person joining the team as a Senior Software Developer will be part of a group responsible for supporting and improving our public portal, especially in relation to the Backend.

 

The work takes place in a complex environment, as our public portal is extremely vast. A solid knowledge of the Backend development world is essential to meet our evolution needs. Knowledge of Optimizely version 12 CMS will be a plus. Additionally, knowledge of the banking world is an important asset to understand the context of our activities.

 

Experience in working in an Agile model is essential to integrate well into our ecosystem. The Software Engineering Specialist must also collaborate and act as a leader with other developers on the team, as well as with Analysts and our internal clients.

 

CHALLENGES TO MET

  • Maintenance and evolution of existing components

  • Ensure that the team uses appropriate engineering practices, invests in continuous improvements of tooling or technical debt, and that the system evolves to meet its needs and changing environment

  • Compliance with architecture, security, and industry best practices standards by the application/product

  • Communication/collaboration with other teams and within the team

  • Define and review programming codes to ensure development standards are met and compatible with software, analysis, and design, following "best practices" in documentation

  • Collaborate with the team to develop functional specifications to understand business solutions and complexities

  • Provide first-level technical support to resolve production issues and provide support according to established service levels

  • Develop, implement, and deploy complex services, orchestrations, and integrations following requirements and functional specifications in a continuous integration and deployment context across all environments up to Production

  • Design, document, develop, and implement appropriate technical solutions based on information architecture, taxonomic analysis, and functional and non-functional requirements

  • Develop unit tests and ensure their proper execution

  • Ensure the repair of failures before software delivery

  • Act as the API team representative in various initiatives, projects, evolutions, to maintain the sustainability of software operation from an infrastructure and configuration perspective

  • Actively participate in daily Scrums

  • Adapt to evolving technology, learning and applying new methods to achieve organizational goals and follow best practices for the financial and IT industry

  • Control the quality and stability of provided IT systems by following standard product lifecycle development practices (PLC)

 

WE ARE LOOKING FOR

Education and desired experience

  • Bachelor’s degree in information technology or equivalent experience

  • At least ten years of experience in development or information technology

  • Experience in the banking sector is an asset

  • Experience as an Episerver developer (version 12) is an asset

  • Seven to ten years of experience as a Fullstack or Backend developer

 

Knowledge and skills

  • Experience in software development and coding in various languages (.NET MVC, .NET Core, HTML, SCSS, JavaScript, TypeScript, etc.) 

  • Experience with various build tools (Gulp, NodeJS, YAML, etc.)

  • Experience with software engineering approaches such as TDD, Pair Programming, CI/CD, Release Pipeline, and Azure DevOps

  • Demonstrate a high level of collaboration with developers and product owners

  • Practical experience with Azure DevOps

  • Practical experience in Agile mode (Scrum, Kanban, INVEST) 

  • Practical experience with Mulesoft is an asset

  • Knowledge of RAML & Swagger is an asset 8.

  • Knowledge of YAML & XML 9.

  • Experience with Splunk and Dynatrace is an asset 10.

  • Knowledge of various protocols such as REST, HTTP, MQ, AMQP, JSON, and SOA 11.

  • Knowledge of web standards and security related to APIs (OAuth, OIDC, SSL, CORS, JWT) is an asset 12.

  • Knowledge of automated API testing is an asset

 

Other desired skills:

  • Assume responsibility for assigned work to advance action plans and resolutions

  • Autonomy, initiative, and organizational skills

  • Proficiency in analysis, documentation, and problem-solving

  • Ability to learn quickly

  • Strong problem-solving, teamwork, adaptability, and autonomy skills

  • Excellent verbal and written communication skills in both official languages

  • Ability to work in a matrix and changing environment

  • Practical knowledge of various aspects of the IT/Web domain

SENIOR SOFTWARE DEVELOPER WEB

BDC
Montréal - 6.33km
  IT & Telecoms Full-time
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are...
Learn More
Apr 28th, 2025 at 14:00

SENIOR SOFTWARE DEVELOPER - .Net/Angular Full-time Job

BDC

IT & Telecoms   Montréal
Job Details

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

 

Choosing BDC as your employer also means:

  • Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

  • In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

  • A hybrid work model that truly balances work and personal life

  • Opportunities for learning, training and development, and much more... 

 

Are you an experienced developer with a proven track record of developing and maintaining secure Full Stack .Net Core solutions with C#? You have relevant experience in an agile delivery team in designing, documenting, developing, securing, and consuming REST APIs? I invite you to read on!

 

POSITION OVERVIEW

 

As part of BDC’s digital transformation, we are looking for candidates who are passionate about innovation and wish to contribute to the development of BDC’s financing services and others offered to our clients via our digital channels. Our objective is to provide an intuitive self-service and omnichannel client experience. The development of our digital services is based on automation, advanced analytics, and artificial intelligence in an agile delivery mode. Selected candidates will join a squad responsible for delivering specific functionalities within a product team.

 

CHALLENGES TO BE MET

 

  • Participate in all phases of the Secure Software Development Life Cycle (SSDLC).

  • Design and implement technical solutions that conform both to customer requirements and software development standards.

  • Produce and maintain architecture and design documents, throughout the development and after the release.

  • Maintain existing applications.

  • Be an active participant in agile ceremonies and team meetings.

 

WHAT WE ARE LOOKING FOR

 

  • Experience in developing and maintaining Full Stack secure .Net Core solutions with C#

  • Experience developing front end solutions with Angular, Typescript and RxJs

  • Experience designing, documenting, developing, securing, and consuming REST APIs

  • Mastery of the concepts of object-oriented programming. Good knowledge of SOLID design principles and design patterns

  • Experience with modern authentication and authorization mechanisms (OpenID Connect & OAuth)

  • Experience developing robust automated tests (Unit Tests, API tests, Integration tests)

  • Experience with CI/CD pipeline with YAML (pipeline as code)

  • Proficient in using Microsoft Visual Studio, Git, Azure DevOps, NuGet and related tools

  • Experience working with Relational databases like SQL server and MySQL

  • Good understanding of event-driven architecture, and knowledge of event streaming and messaging systems such as Kafka and ActiveMQ

  • Understanding of containerization and Cloud Services (Docker, Tanzu) 

  • Understanding of Software engineering approaches such as TDD, DDD, Pair Programming, CI/CD, Trunk-Based development and DevOps

  • Naturally collaborative team player, yet possesses an independent/Go-Getter mindset

  • Strong communication skills – Ability to convey both technical and business-related ideas and values

  • Work closely with stakeholders to gather requirements, create user stories, and translate them into technical solutions

  • Collaborate with cross-functional teams to integrate applications with other systems and databases

  • Troubleshoot and debug applications to resolve issues, optimize performance, and ensure the systems run efficiently

  • Contribute to continuous improvement in application development practices and methodologies.

  • Experience with integrations to third-party APIs

  • Knowledge of security protocols and best practices in application development

  • Minimum 8 years’ experience as a developer

  • Bilingual (French and English)

  • A degree in computer science, engineering, or relevant field is an asset

 

#INDHP

SENIOR SOFTWARE DEVELOPER - .Net/Angular

BDC
Montréal - 6.33km
  IT & Telecoms Full-time
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are...
Learn More
Apr 24th, 2025 at 18:23

Manager Bridge Maintenance Full-time Job

CPKC.

Maintenance & Repair   Montréal
Job Details

PURPOSE OF THE POSITION:

You will be responsible for ensuring the inspection, maintenance and construction of bridges, culverts, retaining walls and other railway structures including buildings and other facilities in accordance with the requirements of CP’s standards and any other applicable regulating/governing organizations.  You will oversee a staff of unionized employees to ensure safety and productivity in full compliance with standards, policies, regulations and operating rules.  In addition, you will provide leadership to help ensure the safe, reliable and cost-effective operation of the railway as it relates to the Structures Department.

 

POSITION ACCOUNTABILITIES:

  • Inspect bridges, culverts, retaining walls, Structures and Facilities in accordance with all applicable Regulatory and CPKC Policies and procedures
  • Heavily involved in the development and execution of multi-year construction and maintenance plans for assigned territory
  • Develop and execute Safety Programs to ensure that employees work in a safe and approved manner (compliance with Policies, SPC’s, Work practices)
  • Ensure that work is carried out in a manner that complies with applicable collective bargaining agreements
  • Supervise and lead staff to ensure the safe and effective execution of work
  • Responsible for cost-effective management and delivery of Capital, Programmed Expense and Operating budgets
  • Liaise and coordinate with regulatory agencies, third parties and other CPKC departments to ensure the timely execution of Structures maintenance and project work
  • Work interdependently with other CPKC operating departments and internal customers.

 

POSITION REQUIREMENTS:

  • Previous experience in Engineering (Engineer/Technologist) is considered an asset
  • Previous experience in construction an asset
  • Must be or become a qualified bridge inspector
  • Effective communication skills, written/oral and understanding of computer systems
  • Strong Leadership skills
  • Strong interpersonal and mentoring skills

 

What CPKC has to offer:

  • Flexible and competitive benefits package
  • Competitive company pension plan
  • Employee Share Purchase Plan
  • Performance Incentive Program
  • Annual Fitness Subsidy
  • Part-time Studies Program

 

Medical Requirements:

Operating safely is a core foundation of CPKC. Our commitment is to protect our people, customers, communities in which we operate, the environment and our assets. We are also committed to a healthy and safe workplace. CPKC’s Alcohol and Drug Policy and Procedures (“Policy and Procedures”) support these commitments. All new hires for a safety sensitive position will be required to complete a pre-employment medical that includes a physical, vision, hearing, alcohol, and drug audit assessment. Pre-employment qualification drug test(s) are also required. This includes candidates participating in the Trainee Program who will also be required to pass a drug test during the training process before receiving final qualification for the position.

 

Background Investigation:

The successful candidate will need to successfully complete the following clearances:

  • Criminal history check
  • Reference check
  • Education verification
  • Driver’s License Verification

 

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

 

CPKC is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").

 

•    Req ID: 104307 
•    Department: Engineering
•    Job Type: Full-Time 

•    Position Type: Non-Union
•    Location: Montreal, Quebec
•    Country: Canada 

•    % of Travel: 70-80%
•    # of Positions: 1
•    Job Grade: 4
•    Job Available to: Internal & External

 

#LI-CD1

Location:  

Montreal, Quebec, CA, H1W 2J2

Manager Bridge Maintenance

CPKC.
Montréal - 6.33km
  Maintenance & Repair Full-time
PURPOSE OF THE POSITION: You will be responsible for ensuring the inspection, maintenance and construction of bridges, culverts, retaining walls and other railway structures includ...
Learn More
Apr 22nd, 2025 at 14:04

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