All jobs within 500 km around Rivière-du-Loup

Our Montreal team is currently looking for  Customer Experience Agents to support operations. Customer Experience Agents play an important role in taking orders from our customers (by phone) as well as in selling and promoting our products.  

Job characteristics: 

• Day job 
• Work Monday to Friday from 7:30 a.m. to 4:30 p.m.
• 40 hour work week
• Salary of $48,923.75 per year with possibility of variable compensation of 15%

Responsibilities : 

• Seize all sales opportunities in your territory and with your customers; 
• Sell the various promotional plans and promote new products according to the company's strategies and established objectives; 
• Ensure adequate distribution of products, by brand and packaging, to all licensees, in accordance with established objectives; 

• Take and manage customer inventories by bringing them to an ideal level taking into account sales opportunities that arise; 
• Communicate regularly with sales representatives, the distribution team and the territory credit officer in order to manage operational issues and delight the customer; 
• Prepare for each call by taking into account the sales plans currently in place and considering the profile of your customers; 
• Provide the necessary support to your work colleagues according to the need and workload. 

Qualifications: 

• You have a secondary school diploma (DES); 
• You are bilingual (French and English); 

• You are proficient in the Microsoft Office suite – particularly Excel; 
• You have 1 to 3 years of experience in sales or customer service; 
• You are available to work a daytime schedule from Monday to Friday; 
• You are good at communications and interpersonal skills; 
• You are results-oriented and know how to demonstrate perseverance and adaptability; 

• You are a good listener and are able to provide creative solutions to meet customer needs; 
• You have good judgment and are able to adapt to changing contexts in a dynamic environment; 
• You have good problem-solving skills and know how to use creativity; 
• You demonstrate the Molson Coors success factors: Achieving results, being an agent of change, acting as a leader, delighting consumers and customers, challenging the status quo as well as contributing to teamwork and building relationships. 

Job Benefits You Should Know: 

• Flexible work programs that promote work-life balance, including a 3-day hybrid work model in the office 

• We care about our people and our planet and have challenged ourselves with ambitious goals surrounding our core priorities. 

• We care about our communities and do our part to make meaningful contributions – from charitable donations to taking to the streets together to build parks, giving back is part of our culture and who we are. 

• Participation in a variety of employee resource groups, which can provide volunteer opportunities, leadership experience and organization-wide networking 

• Ability to grow and develop your career through our Premier Choice learning opportunities

• Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health insurance, dental insurance, the option to contribute to an incredible employer-matched pension fund, generous paid time off plans, an engaging wellness program and an Employee Assistance Program (EAP) with incredible resources 

• On-site pub, access to trendy designer clothing and accessories, great headline events, and of course…free beer and drinks! 

• Work in a dynamic and innovative company, meet passionate colleagues and partners with diverse experiences and skills.

You would be in direct and exclusive contact with the clients who are granted the Red Carpet “treatment” . You are responsible for responding to clients, preparing quotes and taking orders via email or through any transactional platform used by clients.

What you will do

• Inform customers and promote our products according to their needs by providing them with the necessary technical information on Plumbing, Air Conditioning, Ventilation, Air Conditioning and Refrigeration (HVAC-R) products;
• Check inventory as needed, prepare quotes, take orders and enter orders into the computer system;
• Monitor client project timelines;
• Ensure cost-effective price management;
• Provide an exceptional level of customer service;
• Develop and maintain good business relationships with customers;
• Achieve the targets and objectives determined by Management;
• Provide support to other members of the Red Carpet team;
• Maintain ongoing relationships with the various departments of the company;
• Use the Red Carpet department tools according to the methods prescribed by the department;
• Other related tasks as required.

What you will bring

• Experience and ease in sales;
• Comfortable with computer software including the Office suite (OneNote, Outlook, Excel, etc.) and AS400;
• Knowledge of plumbing (HVAC-R an asset) or DEC in building mechanics (an asset);
• Demonstrate initiative, autonomy, dynamism and interpersonal skills;
• Strong customer service skills;
• Ability to make decisions;
• Ability to manage time effectively;
• Strong attention to detail;
• Functional bilingualism to discuss with internal employees in different provinces

What are the benefits for you?

• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

Application deadline: 2024-11-13 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

Job Summary
This position provides inbound telephone customer support and determines the nature of the call or inquiry. This position communicates with internal/external customers on a daily basis via phone, fax, and email. This position inputs and processes shipments, domestic and international, in accordance with UPS and local government policies.
Responsibilities:
Screens incoming calls.
Keys data accurately within time specific deadlines into UPS systems.
Checks and forwards legal documentation.
Provides administrative support to Management team

Qualifications:
Excellent communication skills
Accurate typing speed of 40+ words per minute
Ability to work in a fast-paced, high-pressure environment
Availability to work flexible shift hours

Administrative Assistant, Global Banking and Markets (Bilingual) - Montreal

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank’s strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.

Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group. 

Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future!

Purpose

Contributes to the overall success of Corporate and Investment Banking (CIB) team within Scotiabank’s Global Banking & Markets Division (GBM) in Canada, by providing high quality administrative support to assist in the execution of our business.  The Admin Assistant ensures all activities are in compliance with governing regulations, internal policies and procedures and will build strong partnerships across the Bank to provide support for the team.

What You'll Do:

• Responsible for prioritizing workload to ensure the group’s objectives and deadlines are met. Acts as a culture carrier, monitoring adherence to policies and escalating as required
• Establishes sound business relationships by providing courteous and efficient assistance to both internal and external clients
• Champions a high-performance environment and contributes to an inclusive work environment
• Assumes ad hoc projects as they arise in support of management, including the gathering and compiling of data from various sources for weekly meetings, organizing and managing logistics for client events (including venue booking), researching and tracking key client dates (AGMs, quarterly IR calls, etc.) and ensure team is assigned to attend / call-in, etc.
• Responsible for drafting and/or reviewing communications for distribution to executive level management

Client Related Support

• Calendar management:  Coordinates team schedules and arranges client meetings as requested. Coordinates logistics of meetings, including room bookings and requesting technical, audio-visual and catering support as required
• Travel:  Arranges and coordinates travel including international travel, schedules and follows up on reservations and itineraries, Travel visas (where required), etc.
• Expense Management: 1. Compiles receipts and prepares extensive expense reports for approval and payment, ensuring timely completion and proper client coding. 2. Prepares and submits invoices to Accounts Payable for processing. Follows up with AP regarding outstanding items.
• Client Interactions:  Assists with maintenance of client-related data (names, titles, contact details, etc., using both Excel and Salesforce), update of client call reports, etc.
• Client Events: Arranges and coordinates client events including but not limited to booking, planning, liaising with clients for invitations and following up
• Client files/ materials:  Organizes, copies and maintains administrative files, correspondence and other records/materials as required.  Assists with pitch book binding if required, using in-house binding system.
• Office phones:  Answers and screens telephone calls on a multi-line system, arranging conference calls and videoconferencing using Scotia preferred vendors

Business Management/ Admin Team Support

• Assist with onboarding and offboarding of new/terminated employees, coordinating with HR, Technology and Facilities
• Point of contact for visiting staff. Pre-registers all guests, including employees from other locations. Assumes local support including assigning office passes, desk space, room bookings, etc.
• Acts as an alternate resource/backup for the other Administrative Assistants during lunch hours, breaks, end of day, illness and other absences, and shares in Admin Team responsibilities to support sector team and CIB business
• Comprehends and adheres to policies implemented by the Global team; coaches and ensures CIB team has support to evidence they are in compliance with policies and procedures
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk

What You'll Bring:

• 2-5 years of experience in a related administrative role requiring significant multi-tasking – preferably in Financial Services Industry
• Experience supporting executive level management preferred
• Fully fluent both written and spoken in French and English
• Strong technical skills and knowledge of MS Office 2010 (e.g. Word, Excel and PowerPoint)
• Excellent coordination, organizational, time-management and work prioritization skills
• Attention to detail, resourceful, and diligence in follow-up
• Communicates clearly, articulately and succinctly in both oral and written form, with the ability to communicate to all levels within the organization
• Flexibility, high tolerance for change and an ability to learn quickly
• Ability to handle sensitive materials under the pressure of last minute deadlines
• Desire to be proactive and create a positive experience for others

Work Arrangement:

This position is currently a hybrid role, with the expectation that you will work at least 4 days a week in the office. Please note that this is subject to change based on the needs of the business.

Our Cashiers connect with customers through delightful conversations and efficient transactions to create a memorable in-store shopping experience. 

What you’ll do 

• Provide great customer service
• Scan products and process customer transactions accurately
• Support in the delivery of company-directed promotions and programs
• Handle cash and credit card transactions 
• Keep the register area neat and stocked with essential supplies
• Assist customers with general inquiries
• Maintain a positive environment in the store

Who you are 

• A team player with good communication skills
• Adaptable in a fast-paced work environment
• Resourceful and courteous when resolving inquiries
• Motivated to learn new things and delivering great customer service

Experience you bring

• Good news! No previous experience is required. We provide you with training to set you up for success!

What you bring 

• Flexibility to work a variety of hours which may include days, evenings, and weekends
• Able to move 25lbs and remain in a stationary or standing position for entire shifts

7900 boul Cousineau, St-Hubert, QC

Overview of The Role

As an IT Communications Senior Analyst at Saputo, you are an integral part of the IT Change Management team, which supports a range of initiatives from small system enhancements to large-scale, complex SAP implementations. You coordinate the global IT operations communications portfolio and contribute to IT projects that impact people and business processes across the organization. You keep employees informed and engaged.

How You Will Make Contributions That Matter

Reporting to the IT Manager, PMO—Change Management & Communications and working collaboratively with diverse cross-functional and corporate teams, you are responsible for supporting project, program and/or organizational objectives by:

• Coordinating the global IT Communications portfolio

• Planning and executing innovative communications campaigns, including conducting in-depth audience analyses, outlining communications plans, and leveraging change management deliverables

• Writing IT operational communications, e.g., monthly system releases, cybersecurity awareness and threats, and system outage notifications

• Using a variety of tools and tactics to design, develop, and share project change and operational communications and gather audience feedback

• Coordinating with translation services to develop material in our three local languages – English, French (Canada), and Spanish (Argentina)

• Applying advanced graphic design skills and creativity to craft engaging communications

• Applying Saputo change management methodology, tools, and templates

• Following review and approval workflows

• Reporting on Key Performance Indicators to project PMO and Saputo leaders

• Identifying, monitoring, managing, and escalating risks and issues

• Fostering relationships by connecting with, influencing, and supporting business and project team members at all levels

• Maintaining expertise and knowledge of communications leading practice and emerging technologies

• Seeking opportunities for innovation and efficiency and managing the continuous improvement of Saputo’s IT communications, change communications methodology, templates, and tools

About You

You are excited to contribute to a global organization that is a leader in its markets.

Your work experience, collaborative approach, curious mindset, and understanding of communications methods are ingredients in your recipe for delivering successful outcomes in a dynamic, fast-paced environment. You are a lifelong learner, who dives into new projects, technologies, and processes with enthusiasm. You enjoy interacting directly with colleagues and stakeholders in-person and virtually, as well as contributing to formal and informal discussions with your peers and individuals at all organizational levels. You are interested in working with a passionate team of Change Management professionals to enable business readiness and drive sustainable change.

As part of your duties, you will communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec, as well as in the rest of Canada, North and South America, the UK, and Australia. You are willing to travel domestically and internationally, when needed.

You Are Best Suited for The Role If You Have the Following Qualifications:

• Bachelor’s degree or higher in a relevant program (e.g. Communications, Marketing, English, etc.) or equivalent work experience

• Minimum five years’ experience coordinating project and/or corporate communications programs, including developing strategies and plans

• Demonstrated knowledge of best practices and advanced competency in designing and developing compelling communications

• Advanced written and verbal communication skills                

• Highly organized and detail-oriented

• Ability to create content using current communications technologies and tools, e.g., Canva, Klaviyo, Vyond Video Studio, and Articulate 360/Rise 

• Advanced proficiency in MS Office 365 (i.e. Word, PowerPoint, Excel, SharePoint, and Teams)

• Ability to multitask and manage competing priorities under pressure and to work independently and in a collaborative team environment

• French and/or Spanish language skills

The following are considered assets:

• Experience contributing to change management efforts on enterprise transformations or system implementations, with preference given to IT project experience

• Demonstrated understanding of change management methodology and practices

We support and care for our employees and their families by providing:

• Competitive salaries

• A hybrid work environment with the possibility to work from home 2 days a week

• Advantageous corporate agreements

• Full range of group insurance benefits

• Group retirement pension plan with employer contribution

• Purchase option of company stocks

• Group RRSP

• Health and wellness program in the workplace

• Assistance program for employees and their families

• Saputo products at a discounted price

Salary Range: $76,265 - $100,100

*Salary offers will vary commensurate with experience, education, skills, and training.

Overview

Overview

We are seeking a highly motivated, energetic, and ambitious individual to learn and progress in their career with Air Canada.  The Financial Services Analyst would work collaboratively with the Commercial branches, in support of the airline's business objectives and continued drive towards sustained profitability. This position reports to the Senior Financial Services Analyst - Commercial.

Responsibilities:

• Ensure effective financial managing processes/systems and controls are developed, implemented and maintained in accordance with policies and requirements.    
• Assist the Senior Financial Services Analyst in support of Lounges, Inflight Product, Revenue Management, & Sports/Corp Charters.
• Issue billings on behalf of internal clients.
• Act as the key contact person for issues relating to supplier invoices and payments.
• Establish a positive relationship with supported branches to become "part of the team", effectively balancing financial control, advisory and support roles  
• Assist internal clients in all financial aspects including Forecasting, KPIs and Business analytics)
• Provide financial support and guidance to business unit managers in the development of strategies and initiatives to meet or exceed the Unit's financial goals, including revenue enhancement and/or cost reduction initiatives
• Keep track of monthly operating expenses, producing monthly and ad hoc expense reports to improve expense and budget management
• Participate and provide support to the analysis of the financial performance of the business unit
• Ensure a consistently high level of quality in service provided relative to timeliness, accuracy, and user-friendly output

Qualifications

• Undergraduate degree in Finance and/or Accounting
  
• CPA designation completed/underway is a preferred asset
  
• Self-starter, energetic with strong sense of initiative and creativity
  
• Solid analytical skills
  
• Knowledge of financial analysis techniques and accounting cycle
  
• Experience/knowledge of company/airline operations is an asset
  
• Well-developed Microsoft Excel skills and ability to learn financial software/applications
  
• Results driven with good organization skills and ability to work under pressure
  
• Excellent communication skills, oral and written
  
• Excellent interpersonal skills and ability to work in a team environment
  
• Ability to work independently
  
• Great time management skills

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.