All jobs within 50 km around Repentigny

Location(s):  Canada : Quebec : Longueuil

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. 

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted 
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs 
• Nurturing rich, long-standing relationships 
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service 
• Uncover and solve customers’ needs 
• Explain complicated concepts simply 
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 
• Demonstrate an eagerness to learn and determination to succeed 

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

• Have strong customer service skills 
• Are willing to assist in a professional, friendly and efficient manner 
• Are available to work a flexible schedule 
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice  
• Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options 
• Previous banking experience is a strong asset 

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers 
• A rewarding career path with diverse opportunities for professional development 
• An organization committed to making a difference in our communities– for you and our customers 
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development 
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele.

As part of the Warehouse Dispatcher position, you will support the dispatch activities of the Longueuil distribution center. You will have to work closely with the warehouse and production teams. You will be responsible for planning, scheduling and executing beer operations and movements at the Longueuil warehouse. To this end, you will use the SAP warehouse management system (eWM/WMS/YMS) to route and control work instructions to be executed by warehouse employees associated with beer movements.

Working hours mainly at night (10 p.m. to 6 a.m.).

However, you may be required to work all three shifts (day, evening, night) depending on operational needs.

Responsibilities:

• Issue priority delivery requirements in WMS according to planned production;
• Track the execution of deliveries or transfer orders in real time;
• Manage warehouse movements using eWM/WMS systems to plan inventory movements;
• Initiate and manage the contingency plan in the event of a possible shutdown of IT systems;
• Manage stock transfers in terms of receiving, transferring, order preparation and shipping.

Other qualifications:

• You hold a DEC in operations management or any other program or experience relevant to the position;
• You are available to work the night shift;
• You have good computer skills;
• Knowledge of SAP and WMS (an asset);
• You are able to work in French and English (written and spoken);
• Good communicator, you know how to demonstrate leadership, resourcefulness and you are recognized for your excellent interpersonal relationships aimed at optimizing teamwork;
• You have good analytical skills, strong judgment and are proactive in problem solving;
• You are recognized for your ability to make informed decisions with an overall perspective;
• You have a good ability to work under pressure and independently; you are comfortable handling a lot of information and managing multiple priorities from various stakeholders and you adapt easily in a dynamic context where priorities are changing and deadlines are tight.

Securitas plays an essential role for our clients and in society. The Receptionist Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including access control, and patrolling a variety of locations. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Receptionist Officers will provide customer service and information to a client’s employees and customers.

We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.

The Receptionist Officer is a customer service driven position. If you have receptionist, hospitality, or retail industry background, you are a great fit for this role. No customer service experience? No problem! With a friendly and positive attitude, we will provide the training and knowledge you need to be successful in the security industry. 

Are you interested in being part of our Team?

•              Apply quickly and efficiently online 

•              Interview from the convenience of your own home

•              Weekly pay 

•              Competitive benefits 

•              Flexible schedules 

Your main responsibility will be to plan and schedule the various mechanical and electrical maintenance works such as repair, modification, health and safety and preventive maintenance of equipment.

You will also ensure that health and safety rules as well as those related to environmental protection are respected. You will work closely with the logistics and production departments to establish maintenance work schedules.

As part of the implementation of our best practices in maintenance (Planning & Scheduling, failure analyses, document updates and part purchases), you will encourage innovation and the implementation of means to improve line performance, reduce maintenance costs and control losses.

Responsibilities:

• Track equipment history, costs and repairs to develop effective and proactive planning;
• Continuous updating of the CMMS system;
• Develop and maintain KPIs (Key Performance Indicators) with the aim of improving the maintenance function;
• Plan training sessions for our employees in partnership with the training center;
• Organize planning meetings to prioritize maintenance work and labor;
• Ensure daily follow-up with maintenance coordinators to validate workforce availability and update the assignment schedule;
• Actively participate in the implementation of best planning and scheduling practices;
• Encourage and support your team members to reach their full potential and continually seek more efficient ways of working.

Qualifications:

• Hold a DEC in mechanical engineering, industrial maintenance and/or equivalent experience in maintenance;
• Have experience in planning and scheduling maintenance work;
• Have experience with SAP (an asset);
• Have solid technical knowledge;
• Have a good team spirit and collaboration;
• Ensure that tasks are in line with health, safety and environmental rules as well as the company's internal rules;
• Have excellent interpersonal and communication skills as well as good influential leadership in order to effectively mobilize our employees;
• Solid knowledge of the MS Office suite (Excel, Access and Word) and good skills in managing and manipulating databases;
• You successfully and autonomously evolve in an environment of multiple projects, changing priorities and tight deadlines, while knowing how to adapt when required;
• You have ideally participated in the implementation of best practices and continuous improvement processes;
• You are bilingual (English, French) both orally and in writing;
• You are comfortable in a change management context as well as a unionized environment;
• The working hours are daytime, Monday to Friday;

Job Perks You Should Know About: 

• Ability to grow and develop your career centered on our premier learning opportunities 
• Working in an innovative and fast-paced company, meeting passionate colleagues and partners with diverse backgrounds and experiences 
• We care about our people and our planet and have challenged ourselves with ambitious goals around our key priorities 

• We care about our communities and play our part in making a difference - from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are. 
• Engagement with a variety of employee resource groups, which can provide volunteer opportunities, leadership experience and networking across the organization 
• On-site pub, access to branded clothing and accessories and free beer and drinks.

Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Controls access to client site or facility through the admittance process Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

The Customer Experience Specialist works closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests, provides exceptional customer service through each customer interaction and all contact channels:  phone, email, fax, and web.  

How You’ll Help:

•    Completing daily customer excel reports.
•    Responding professionally to customer related requests via email, chat and phone.
•    Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
•    Completing customer pickups.
•    Build healthy working relationships with customers to deliver positive customer experiences.
•    Communicate in an effective and efficient manner with terminals to assure on time service.
•    Conduct conference calls with sales, Supervisor and Customers to discuss any ongoing or current issues.
•    Perform effectively in a teamwork environment and collaborate with other members of the TLC department to assure continued support to valued customers.
•    Acquire working knowledge of other team members roles, responsibilities, and customers to help cover workload during absences.
•    Oversee the traffic flow of assigned high profile customers.
•    Proactively manage returns, redirects, and routing approval.
•    Enter, Edit and Update Customer Shipping Information in the web portal. 
•    Provide support with the general Customer Care queue when required.
•    Will be required to learn all area’s of the business including commerce and LTL/TL.

Your Skills & Experience: 

•    Minimum of secondary education, with a preference of post-secondary education in a specialized area.
•    Call center/customer service training a strong asset.
•    Previous experience in a call center or customer service role is a strong asset, preferably in the transportation or logistics industry.
•    Positive and professional customer service skills, including an appropriate sense of urgency and genuine interest in resolving customer concerns and/or requests.
•    Advanced communication skills, both verbal and written.  Bilingual skills in French (verbal and written) a strong asset.
•    Excellent computer skills, including MS Office; previous experience with Truck Mate and Sales Force a strong asset.
•    Excellent keyboarding skills, both speed and accuracy.
•    Strong problem solving skills.
•    Ability to deliver unfavorable information in a positive and professional manner.  
•    French is a strong asset.
•    Individual contributor.
•    Subject to a criminal background check prior to employment.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.

#LBEP
#LI-Hybrid

The Dispatch Coordinaotr will provide essential support to the dispatch team by handling administrative tasks and assisting with daily operations. This role will involve managing reports, coordinating communication between departments, and overseeing email communications related to dispatch operations. The ideal candidate will be proactive, detail-oriented and possess excellent communication skills to ensure the smooth flow of dispatch operations.

How You’ll Help

• Generate, review and distribute relevant reports (Salesforce) to  monitor performance metrics and ensure timely deliviers
• Track and report on missed pickups, ensuring the dispatch team receives timely information to address issues
• Communicate with other departments as needed to resolve any missed pick up issues
• Monitor and prioitze incoming emails to the dispatch team’s shared inboxed
• Ensure prompt response to customer queries, inquiries and concerns
• Diret urgent requests and escalation ot the appropriate team members or departments
• Serve as a liaison between dispatchers and other departments faciliting the smooth flow of communication
• Monitor driver performance and report findings to manager
• Identify areas for improvement and efficiencies.
• Exception queue management

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (Supply Chain or Logistics Management or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial. New graduates or current students are welcome. 
• Computer skills – accuracy, MS products, SalesForce, 
• Bringg, web based programs such as TruckMate
• Demonstrated customer relationship skills
• Able to work deadlines in high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Strong sense of urgency and ability to respond to demands in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve issues with drivers, co-workers, etc.
• Ability to work independently; a self-starter
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
• Ability to work a flexible work schedule
• Results focused
• English and French language skills required
• Able to work with little supervision

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The P&D Planner will be responsible for planning, organizing and monitoring inbound and outbound freight to ensure the fastest and most efficient use of dock space, equipment and movement of goods. 

How you will help

• Create routes/load plans that consider all business requirements [customer experience, operational efficiency and increased cost savings for the company and our driver/broker community.
• Review the route/load plan in the system and initiate adjustments to the plan as needed, including rendezvous freight.
• Optimization of triggers, if necessary to ensure the P&D plan is aligned.
• Ensure all trailer and route planning in accordance with transportation laws and company policies regarding weight distribution and the transportation of dangerous goods is adhered to
• Monitor and review closing times and productivity, noting trends to support improvement initiatives
• Ensure shipments are coded when added and/or removed from the load plan
• Make suggestions to improve planning and docking processes for increased efficiency
• Other related duties that may be required 

Your skills and experience: 

• A minimum secondary education, with a preference for post-secondary education in supply chain and logistics management
• An appropriate combination of post-secondary education and experience will be considered 
• Minimum of two to three years of experience in dock operations, preferably in the transportation industry
• Other experience in the transport industry may be considered and in addition to the dock
• Strong communication skills in English and French
• Advanced computer skills with strong Excel capability as well as experience with other MS Office products and web-based programs. Previous experience with Truckmate and Bringg is an asset.
• Ability to work under tight deadlines in a fast-paced environment
• Analytical thinker, able to analyze data and make operational decisions based on that data
• Strong sense of urgency and ability to respond to requests in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve problems
• Strong problem-solving skills with the ability to implement proactive solutions to support operational demands and efficiency gains. 
• Results-oriented
• English and French language skills required

To apply, visit our Careers page at dayross.com .

If selected for the position, you will be asked to provide reference and criminal background checks prior to employment. You will only be contacted if selected for an interview.