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This position oversees the day to day operations of conventional Transit through the supervision of bus operators and various support staff to ensure that safe, efficient and dependable bus and charter service is provided to all Saskatoon Transit Services customers.

Duties & Responsibilities

1.    Supervises, schedules and trains staff.  Assists with recruitment and performs performance management processes.
2.    Participates in the investigation and analysis of workplace accidents/incidents, report findings and recommends corrective action that includes: identifying root-causes and assisting with the implementation of counter-measures.
3.    Represents Transit at public meetings, provides information sessions to schools and international students.
4.    Coordinates and participates in transit security programs.
5.    Monitors and reports on customer service programs and initiatives; investigates and resolves customer complaints.
6.    Provides accurate route and schedule information to staff and members of the public.
7.    Reports unsafe road conditions; establishes detours to maintain service following accidents, breakdowns, or when routes are impassable.
8.    Maintains records associated with all Transit staff training programs, vehicle accidents, adjudications and operator certifications and assessments.
9.    Monitors radio transmissions with bus operators to ensure system is operating efficiently.
10.    Relieves Operators in emergent situations.
11.    Manages and overseas Time Clerk schedule, vacation schedules and overall hours. 
12.    Overseas the dispatching of work and understand Spareboard rules to address grievances.  
13.    Entering data pertaining to Operator overtime and dispatch of work 
14.    Reviewing of leave reports for time off requests.  
15.    Performs other related duties as assigned.

Qualifications

•    Successful completion of one year of a recognized post-secondary program in a related discipline.
•    Four to six years’ progressively responsible experience.  Supervisory experience and experience in the transit or transportation industry is an asset.
•    Possession of a valid Saskatchewan Class 2A Driver’s Licence.
•    Current driver’s abstract from SGI demonstrating a safe driving record.
•    Demonstrated ability to provide supervision, leadership and training in order to achieve desired results.
•    Demonstrated ability to interpret and administer relevant aspects of the collective agreement.
•    Demonstrated ability to assess and resolve complaints in a satisfactory manner, including investigating and recommending appropriate solutions.
•    Demonstrated ability to provide effective customer service.
•    Demonstrated ability to communicate effectively, orally and in writing, while maintaining a high degree of confidentiality.
•    Demonstrated skill in the operation of a computer with word-processing, databases and spreadsheets.

Under the supervision of the Facility Supervisor, this position coordinates and administers the operation of one or more recreation facilities which may include: aquatic, fitness, recreation and sport programs, competitive and special event programs/services provided by the Department, partner organizations or external delivery agencies.

Duties & Responsibilities

1.    Oversees all activities at the recreation facility(ies) and provides administrative direction to ensure rental and program plans are delivered in accordance with the respective program strategies, schedules and safety standards.
2.    Designs, develops and implements programs and program/services evaluation tools utilizing developed procedures and processes in accordance with the Division’s Business Plan. 
3.    Assists with, the preparation and monitoring of the operating and capital budgets for the specified program site(s), including: identifying efficiencies, future operational/capital needs, and the preparation of forecasts and variance reports.
4.    Recruits, develops, supports, and supervises staff within the recreation facility(ies), through, training, performance management, succession planning and retention initiatives.
5.    Facilitates processes that engage the public to ensure programs and services address a wide range of user needs and expectations.
6.    Develops and promotes relationships within the Department and with other civic departments, external partners, volunteer groups, resident groups and businesses in the community to ensure effective facility utilization and operations.
7.    Manages public inquiries and provides interpretation of civic bylaws, policies, and procedures to the public and staff. 
8.    Prepares effective written and/or oral communication to provide direction regarding programs and services.
9.    Assists with the negotiation of partnerships, leases and co-sponsorships, with public and other agencies, ensures services are delivered as negotiated in sponsor/partner contracts, and monitors for renewal.
10.    In collaboration with the Marketing Section and in consultation with various partners, develop and implement a marketing strategy to maximize participation and facility utilization.
11.    Develops, implements and evaluates policies, procedures, practices, priorities, and operating agreements, established for the effective utilization of facilities and program operation.
12.    Assists in the development, implementation and evaluation of division and section business plans; and coordinates, develops, implements, and evaluates short and long range work plans which relate to these business plans.
13.    Assists with the planning and coordination of facility maintenance and required shutdowns.
14.    Supports and promotes the health and safety of employees and the general public in accordance with the Saskatchewan Employment Act, Saskatchewan Health Regulations and Standards, Occupational Health & Safety Regulations and the City of Saskatoon’s administrative Occupational Health & Safety policies and departmental procedures.  Maintains and monitors programs which affect public health and safety and ensures a Respectful Workplace
15.    Performs other related duties as assigned.

Qualifications

•    A university degree in recreation administration, kinesiology, leisure studies, or related field, coupled with six years progressively responsible experience in a related area involving sport, culture, aquatic, recreation and fitness program development and delivery, administration and facility management/operation, including two (2) years of supervisory experience; 
or
•    A diploma in recreation administration, leisure studies, or related field, coupled with eight years progressive experience in a related area involving sport, culture, aquatic, recreation and fitness program development and delivery, administration and facility management/operation, including two (2) years of supervisory experience.
•    Possession of a valid Saskatchewan Class 5 Driver's Licence.
•    Current driver’s abstract from SGI demonstrating a safe driving record.
•    Considerable knowledge of the theory and practice of planned leisure activities, program planning, organizational and volunteer development and their application to personal and community development.
•    Considerable knowledge of current literature, standards, trends and evaluation principles and methods applicable to facility operation, program planning, customer service, community development, leadership and target populations.
•     Knowledge of corporate and department strategic plans, policies and procedures required to effectively administer direct program services.  
•    Knowledge of public participation processes, group facilitation, team-building and group dynamics.
•    Knowledge of promotion and communication tools and their application to facility operation, program delivery and customer service.
•    Demonstrated ability to develop and facilitate processes, partnerships and work collaboratively with multiple partners.
•    Demonstrated ability to interpret evaluation results, to make decisions and implement applicable changes to programs, policies and procedures.
•    Demonstrated ability to facilitate conflict resolution and negotiate mutually beneficial agreements to create win-win opportunities with public, staff and partner organizations. Ability to monitor agreements to ensure contract obligations are followed.
•    Ability to develop a vision and instill creativity in the design and delivery of programs, program areas and sites by generating program ideas, implementing new programs, taking risks and collaborating with others.
•    Ability to express ideas and concepts effectively, orally and in writing
•    Demonstrated skill in planning, scheduling, budgeting, management reporting and time management.
•    Demonstrated ability to provide customer-centric service 
•    Skill in the use of a computer with word-processing, database and spreadsheet software.
 

Requires Security Check

Additional Requirements

•    Shift work and weekend work are involved.

Join our dynamic team as a Solutions Analyst II, where you'll play a pivotal role in driving the delivery of innovative business solutions and the maintenance of existing systems. As a key contributor, you'll tackle programming assignments of medium complexity and provide analysis services for smaller projects, ensuring alignment with business requirements and standards. Reporting to the Business Solutions Coordinator, you'll collaborate closely with stakeholders to develop, test, and implement enhancements, while staying abreast of emerging IT trends and best practices. If you're passionate about leveraging technology to optimize processes and drive business success, we welcome your expertise and enthusiasm to our team. Having experience with Oracle E-Business Suite would be considered an asset for this role.

Duties & Responsibilities

• For programming assignments of medium complexity this position is responsible for the development of business solutions that meet business area requirements. This will include program design, programming, unit testing, system testing, acceptance testing, implementation and the preparation of appropriate documentation.
• This position will also provide analysis services for small assignments and projects.
• Contribute to the support of existing business solutions by maintaining (analyzing and correcting problems), developing, testing, and implementing enhancements to them, and by updating system documentation.
• Organizes work assignments and report regularly, to immediate supervisor, the progress and status of all assignments.
• Work with existing application vendors to ensure best practice implementation of packaged solutions and approved SAAS offerings.
• Maintains current knowledge of IT trends, procedures, and standards.
• Support business analysts, report authors, and end-users in the configuration and use of various query and reporting tools and database query applications used to extract accurate data from corporate databases.
• Advise clients and make recommendations on improvements to technology related methods and process.
• Coaches and mentors other staff members.
• Contributes to the effectiveness of other team members and of the Clients through leadership, guidance and training as required.
• Performs duties in adherence to established standards and procedures.
• Performs related duties as required.

Knowledge & Experience

• Typically, the education and experience are obtained through completion of a university degree in Computer Science or other related discipline, or completion of a two (2) year diploma/certificate in Computer Information Systems, from a recognized post-secondary institution, combined with two (2) to three (3) years of related experience. 
• Working knowledge and experience with contemporary system design and development tools and techniques. 
• Knowledge of current Information Technology Service Management processes.  
• Knowledge of current project management standards and procedures. 
• Ability to perform assignments in a variety of computer operating environments. 
• Ability to understand and respond to coaching and direction from more senior staff. 
• Ability to work effectively on teams. 
• Ability to solve problems and think logically. 
• Ability to plan and schedule tasks and work within deadlines. 
• Ability to present facts effectively orally and in writing. 
• Ability to work effectively with limited supervision. 

Working/Other Conditions

This position may be on call and required to work irregular shifts. 

Job Summary

Under supervision of the Customer Service Supervisor, this position provides information and other services to the public pertaining to the operation of the Saskatoon Transit.

Duties & Responsibilities

1.    Provides transit services information including routing, schedules, trip planning, detours, service adjustments, fares, special event services, open houses and charter services for customers at the counter, by telephone, or at other designated locations.
2.    Provides professional customer care by educating citizens on availability of, and use of digital services.
3.    Processes and sells transit fare media such as tickets and bus passes using electronic debit/credit card machines, cash registers and computer programs; Reconciles cash, credit, cheque and debit card receipts to inventory and prepares daily cash summaries and bank deposits.
4.    Balances assigned cash float and fare media inventories to daily sales.  Orders supplies, as required.
5.    Performs customer call backs after inquiry investigations, or as requested.
6.    Assists with surveys and other data collection related to the Division.
7.    Assists with the preparation and distribution of transit information including maps, schedules, promotional materials, route and schedule changes and other information.
8.    Collects, processes, distributes and answers enquiries regarding lost property items.
9.    Responds to, or redirects customer inquiries to the appropriate department.
10.    Performs routine clerical duties such as entering data into a computer database and preparing summary statistical information.
11.    Assists with training new staff, as required.
12.    Performs other related duties as assigned.
 

Qualifications

•    Grade 12 education.
•    Four years' related experience within the past 5 years; including two years’ telephone or over-the-counter customer service and two years’ cash-handling experience.
•    Typing speed of 55 w.p.m.
•    Successful completion of, or ability to complete recognized customer service training.
•    Knowledge of office principles, procedures and systems.
•    Ability to communicate effectively orally and in writing.
•    Ability to problem solve independently
•    Ability to establish and maintain effective working relationships with the public, and civic employees and outside agencies.
•    Ability to deal courteously, effectively and tactfully with the public.
•    Ability to work as a team member with minimal supervision.
•    Ability to perform multiple tasks at one time.
•    Ability to understand and execute oral and written instructions.
•    Ability to make arithmetic calculations rapidly and accurately.
•    Ability to conduct cash, debit card, credit card and cheque transactions accurately.
•    Skill in the operation of modern office equipment, including a computer with Windows spreadsheet, database and word-processing software.
 

Requires Security Check

Additional Requirements

Evening and weekend shifts may be required.

At Rogers, our retail team is the heart of our success.  Our Sales Associates are outgoing and approachable team members who understand that our customers rely on technology to enhance and simplify their lives and stay connected.  We are excited to show customers how our latest products and services can help, delivering best in class customer experiences in our retail stores

As a Sales Associate, you can expect to:

• Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers
• Promote Rogers & Fido brands, including Rogers Mastercard  
• Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
• Participate in community events and outreach efforts to support local small businesses.
• Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals

What’s in it for you:

• Competitive compensation plus commissions
• One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
• Mental Health and Support benefits- 100% coverage
• Employee and Family Assistance Program benefits
• Employee discounts that can offer up to 50% off our Rogers & Fido products and services
• A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• A flexible schedule, including evenings & weekends (Min 20 hours/week)
• Career growth and development opportunities

What we’re looking for:

• You are great with people and are passionate about delivering an exceptional customer experience
• You love being part of a team and are a great collaborator
• You are excited and inspired by technology
• You meet the minimum age of majority in your province 

After you apply: watch your email

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further.  Successful candidates will be required to provide consent for and pass Background Check requirements.

Job Summary

The position provides clerical duties for various functions of the City Clerk’s Office.

Duties & Responsibilities

1.    Supports and assists Committee Assistants with various City Council, committee and quasi-judicial processes as directed.
2.    Provides the notices of Council committee meetings and appeals hearings, updates the events calendar with meeting dates, books the meeting space and handles any catering requirements including ordering and set up.
3.    Assists with the administration of programs, such as but not limited to corporate contracts and subdivisions, quasi-judicial processes, and Special Occasion permit requests.
4.    Prepares weekly meeting advertisements.
5.    Books Council Chamber and Committee Room E for the corporation.
6.    Orders office supplies for the City Clerk’s Office.
7.    Supports various projects, such as but not limited to revisions to the Municipal Manual, and maintenance of appointments to civic Boards and Committees.
8.    Responds to a variety of inquiries from civic departments, Council members and the public via email, in person and telephone.
9.    Performs electronic filing and searching.
10.    Receives and processes payments, as required.
11.    Assists with the training of Clerk-Steno 11 staff, as required.
12.    Participates in various programs and projects of the City Clerk’s Office, including the municipal election, as required.
13.    Performs other related duties as assigned.
 

Qualifications

•    Graduation from a one-year, post-secondary business-related program.
•    Typing speed of 55 w.p.m.
•    Three years' progressively responsible related office experience, including customer service experience.
•    Knowledge of the organization, function of City divisions and business practices and procedures.
•    Ability to handle multiple priorities, organize workload, work independently and with minimal supervision, and meet tight deadlines.
•    Ability to communicate verbally and in writing clearly and effectively.
•    Ability to complete work in a concise and accurate manner. 
•    Ability to make decisions in accordance with established policies and procedures.
•    Ability to establish and maintain effective working relationships.
•    Ability to maintain a high level of confidentiality.
•    Demonstrated skill in the use of MS Office suite and Adobe Acrobat in a Windows environment.