Under supervision of the Parking Services Manager, this position installs, inspects, maintains, repairs, replaces, and collects money from parking pay stations and provides services to deliver the temporary reserved parking program.

Duties & Responsibilities

• Performs collections from parking pay stations according to an established schedule.
• Sorts and packages coins by denomination using mechanical sorting and packaging equipment. Trouble-shoots coin-handling equipment. Prepares bank deposit forms and records collection amounts. Tracks daily work and submits records.
• Responds to daily customer complaints and equipment monitoring reports regarding parking pay station operation, takes action, and records findings.
• Inspects and maintains parking stations.  Repairs or replaces faulty parts and installs, removes, and relocates existing parking pay stations. Orders and tracks inventory of parts, tools, and equipment. Monitors performance of pay stations and tracks actions taken. 
• Installs new parking pay stations.
• Provides services to deliver the temporary reserved parking program and maintains accurate records, as required.
• Communicates closely with Parking Services Dispatch to deliver timely and responsive service for customers. 
• Operates, and ensures the proper maintenance of, a City vehicle.
• Performs other related duties as assigned.

Qualifications

• Grade 12 education.
• Two years' related experience in the repair and maintenance of small mechanisms including electronic parking pay stations. 
• Electronic repair and maintenance training would be considered an asset.
• Possession of a valid Saskatchewan Class 5 Driver's Licence.
• Current driver’s abstract from SGI demonstrating a safe driving record.
• Knowledge of the geographic area of the city where parking pay stations are located.
• Knowledge of the tools, parts, mechanisms, methods and materials used in installing, servicing, repairing, and replacing parking stations.
• Ability to diagnose common defects of electronic parking stations and to detect, by inspection, any worn, broken or improperly adjusted components and provide the necessary maintenance/repair as prescribed by the manufacturer.
• Ability to work with minimal supervision.
• Ability to establish and maintain effective working relationships.
• Proven ability to provide excellent customer service 
• Physical ability to perform the assigned duties, and to work outside in all weather conditions.
• Demonstrated skill in accurate record-keeping and quality assurance of work.
• Demonstrated skill in the use of a computer using Microsoft Office Suite.
• Ability to lift up to 50 lbs and lift repetitively 25 lbs.
   

Requires Security Check

This position oversees the day to day operations of conventional Transit through the supervision of bus operators and various support staff to ensure that safe, efficient and dependable bus and charter service is provided to all Saskatoon Transit Services customers.

Duties & Responsibilities

1.    Supervises, schedules and trains staff.  Assists with recruitment and performs performance management processes.
2.    Participates in the investigation and analysis of workplace accidents/incidents, report findings and recommends corrective action that includes: identifying root-causes and assisting with the implementation of counter-measures.
3.    Represents Transit at public meetings, provides information sessions to schools and international students.
4.    Coordinates and participates in transit security programs.
5.    Monitors and reports on customer service programs and initiatives; investigates and resolves customer complaints.
6.    Provides accurate route and schedule information to staff and members of the public.
7.    Reports unsafe road conditions; establishes detours to maintain service following accidents, breakdowns, or when routes are impassable.
8.    Maintains records associated with all Transit staff training programs, vehicle accidents, adjudications and operator certifications and assessments.
9.    Monitors radio transmissions with bus operators to ensure system is operating efficiently.
10.    Relieves Operators in emergent situations.
11.    Manages and overseas Time Clerk schedule, vacation schedules and overall hours. 
12.    Overseas the dispatching of work and understand Spareboard rules to address grievances.  
13.    Entering data pertaining to Operator overtime and dispatch of work 
14.    Reviewing of leave reports for time off requests.  
15.    Performs other related duties as assigned.

Qualifications

•    Successful completion of one year of a recognized post-secondary program in a related discipline.
•    Four to six years’ progressively responsible experience.  Supervisory experience and experience in the transit or transportation industry is an asset.
•    Possession of a valid Saskatchewan Class 2A Driver’s Licence.
•    Current driver’s abstract from SGI demonstrating a safe driving record.
•    Demonstrated ability to provide supervision, leadership and training in order to achieve desired results.
•    Demonstrated ability to interpret and administer relevant aspects of the collective agreement.
•    Demonstrated ability to assess and resolve complaints in a satisfactory manner, including investigating and recommending appropriate solutions.
•    Demonstrated ability to provide effective customer service.
•    Demonstrated ability to communicate effectively, orally and in writing, while maintaining a high degree of confidentiality.
•    Demonstrated skill in the operation of a computer with word-processing, databases and spreadsheets.

Under the supervision of the Facility Supervisor, this position coordinates and administers the operation of one or more recreation facilities which may include: aquatic, fitness, recreation and sport programs, competitive and special event programs/services provided by the Department, partner organizations or external delivery agencies.

Duties & Responsibilities

1.    Oversees all activities at the recreation facility(ies) and provides administrative direction to ensure rental and program plans are delivered in accordance with the respective program strategies, schedules and safety standards.
2.    Designs, develops and implements programs and program/services evaluation tools utilizing developed procedures and processes in accordance with the Division’s Business Plan. 
3.    Assists with, the preparation and monitoring of the operating and capital budgets for the specified program site(s), including: identifying efficiencies, future operational/capital needs, and the preparation of forecasts and variance reports.
4.    Recruits, develops, supports, and supervises staff within the recreation facility(ies), through, training, performance management, succession planning and retention initiatives.
5.    Facilitates processes that engage the public to ensure programs and services address a wide range of user needs and expectations.
6.    Develops and promotes relationships within the Department and with other civic departments, external partners, volunteer groups, resident groups and businesses in the community to ensure effective facility utilization and operations.
7.    Manages public inquiries and provides interpretation of civic bylaws, policies, and procedures to the public and staff. 
8.    Prepares effective written and/or oral communication to provide direction regarding programs and services.
9.    Assists with the negotiation of partnerships, leases and co-sponsorships, with public and other agencies, ensures services are delivered as negotiated in sponsor/partner contracts, and monitors for renewal.
10.    In collaboration with the Marketing Section and in consultation with various partners, develop and implement a marketing strategy to maximize participation and facility utilization.
11.    Develops, implements and evaluates policies, procedures, practices, priorities, and operating agreements, established for the effective utilization of facilities and program operation.
12.    Assists in the development, implementation and evaluation of division and section business plans; and coordinates, develops, implements, and evaluates short and long range work plans which relate to these business plans.
13.    Assists with the planning and coordination of facility maintenance and required shutdowns.
14.    Supports and promotes the health and safety of employees and the general public in accordance with the Saskatchewan Employment Act, Saskatchewan Health Regulations and Standards, Occupational Health & Safety Regulations and the City of Saskatoon’s administrative Occupational Health & Safety policies and departmental procedures.  Maintains and monitors programs which affect public health and safety and ensures a Respectful Workplace
15.    Performs other related duties as assigned.

Qualifications

•    A university degree in recreation administration, kinesiology, leisure studies, or related field, coupled with six years progressively responsible experience in a related area involving sport, culture, aquatic, recreation and fitness program development and delivery, administration and facility management/operation, including two (2) years of supervisory experience; 
or
•    A diploma in recreation administration, leisure studies, or related field, coupled with eight years progressive experience in a related area involving sport, culture, aquatic, recreation and fitness program development and delivery, administration and facility management/operation, including two (2) years of supervisory experience.
•    Possession of a valid Saskatchewan Class 5 Driver's Licence.
•    Current driver’s abstract from SGI demonstrating a safe driving record.
•    Considerable knowledge of the theory and practice of planned leisure activities, program planning, organizational and volunteer development and their application to personal and community development.
•    Considerable knowledge of current literature, standards, trends and evaluation principles and methods applicable to facility operation, program planning, customer service, community development, leadership and target populations.
•     Knowledge of corporate and department strategic plans, policies and procedures required to effectively administer direct program services.  
•    Knowledge of public participation processes, group facilitation, team-building and group dynamics.
•    Knowledge of promotion and communication tools and their application to facility operation, program delivery and customer service.
•    Demonstrated ability to develop and facilitate processes, partnerships and work collaboratively with multiple partners.
•    Demonstrated ability to interpret evaluation results, to make decisions and implement applicable changes to programs, policies and procedures.
•    Demonstrated ability to facilitate conflict resolution and negotiate mutually beneficial agreements to create win-win opportunities with public, staff and partner organizations. Ability to monitor agreements to ensure contract obligations are followed.
•    Ability to develop a vision and instill creativity in the design and delivery of programs, program areas and sites by generating program ideas, implementing new programs, taking risks and collaborating with others.
•    Ability to express ideas and concepts effectively, orally and in writing
•    Demonstrated skill in planning, scheduling, budgeting, management reporting and time management.
•    Demonstrated ability to provide customer-centric service 
•    Skill in the use of a computer with word-processing, database and spreadsheet software.
 

Requires Security Check

Additional Requirements

•    Shift work and weekend work are involved.

Job Summary

Under supervision of the Customer Service Supervisor, this position provides information and other services to the public pertaining to the operation of the Saskatoon Transit.

Duties & Responsibilities

1.    Provides transit services information including routing, schedules, trip planning, detours, service adjustments, fares, special event services, open houses and charter services for customers at the counter, by telephone, or at other designated locations.
2.    Provides professional customer care by educating citizens on availability of, and use of digital services.
3.    Processes and sells transit fare media such as tickets and bus passes using electronic debit/credit card machines, cash registers and computer programs; Reconciles cash, credit, cheque and debit card receipts to inventory and prepares daily cash summaries and bank deposits.
4.    Balances assigned cash float and fare media inventories to daily sales.  Orders supplies, as required.
5.    Performs customer call backs after inquiry investigations, or as requested.
6.    Assists with surveys and other data collection related to the Division.
7.    Assists with the preparation and distribution of transit information including maps, schedules, promotional materials, route and schedule changes and other information.
8.    Collects, processes, distributes and answers enquiries regarding lost property items.
9.    Responds to, or redirects customer inquiries to the appropriate department.
10.    Performs routine clerical duties such as entering data into a computer database and preparing summary statistical information.
11.    Assists with training new staff, as required.
12.    Performs other related duties as assigned.
 

Qualifications

•    Grade 12 education.
•    Four years' related experience within the past 5 years; including two years’ telephone or over-the-counter customer service and two years’ cash-handling experience.
•    Typing speed of 55 w.p.m.
•    Successful completion of, or ability to complete recognized customer service training.
•    Knowledge of office principles, procedures and systems.
•    Ability to communicate effectively orally and in writing.
•    Ability to problem solve independently
•    Ability to establish and maintain effective working relationships with the public, and civic employees and outside agencies.
•    Ability to deal courteously, effectively and tactfully with the public.
•    Ability to work as a team member with minimal supervision.
•    Ability to perform multiple tasks at one time.
•    Ability to understand and execute oral and written instructions.
•    Ability to make arithmetic calculations rapidly and accurately.
•    Ability to conduct cash, debit card, credit card and cheque transactions accurately.
•    Skill in the operation of modern office equipment, including a computer with Windows spreadsheet, database and word-processing software.
 

Requires Security Check

Additional Requirements

Evening and weekend shifts may be required.