All jobs within 200 km around Port Moody

Reporting to the assigned supervisor, the DAS Administrative Coordinator is responsible for providing a variety of program and project administration and administrative services to the assigned team within the Development and Asset Strategies Branch. He/she/they are required to perform the majority or all the following functions dependent to support assigned teams. The position works on programs and projects delivered by the Branch that are complex, multi-dimensional, and involve numerous stakeholders, requiring considerable judgment, and initiative on the part of the incumbents to effectively coordinate all administrative aspects of assigned projects to successful conclusion. The role ensures effective project administration and development, relationship management with project partners, and works with the team to help ensure the expedited project timelines can be met.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Completion of a post-secondary diploma in business or program administration or other relevant discipline, including courses related to contract and accounting administration.
• Sound experience in a relevant subject area and in a comparable environment such as the housing, construction, or development industry.
• Sound experience with front-of-office experience with a development firm is required for certain positions.
• Or an equivalent combination of education, training, and experience acceptable to the employer

 KNOWLEDGE, SKILLS AND ABILITIES:

• Sound practical knowledge of program/project, accounting, and contract administration, including invitational and public procurement, and tendering practices
• Sound knowledge and understanding of accounting processes
• Sound practical knowledge of and proficiency in standard word processing, spreadsheets, databases, and other relevant applications including MS Office (Word, Excel)
• Some knowledge of construction processes, cash flow, budgeting, and scheduling
• Ability to read and review tender documents, change orders, and other contract documentation
• Ability to work independently as well as function effectively in a team environment
• Ability to organize and prioritize work to meet deadlines in a fast-paced environment, while responding to numerous diverse and shifting challenges without compromising the quality of the work
• Ability to exercise tact, diplomacy, and good judgment when dealing with a broad range of audiences
• Ability to find and implement creative and practical solutions to problems
• Strong analytical, research, and problem-solving skills
• Strong initiative, follow-through skills, and attention to detail
• Strong writing and editing skills
• Excellent communication, interpersonal, and customer service skills

The Supportive Housing Advisor administers funding and reviews the effectiveness of Non-Profit Societies responsible for the delivery of housing and support programs. He/She/They approves significant operating budgets that often includes multiple funding sources including health authorities, other provincial organizations, private sector philanthropy and the federal government. He/She/They makes recommendations regarding program implementation and provides a high degree of financial oversight and risk mitigation.  The role provides housing program expertise through a collaborative approach that recognizes and adapts to the expertise and capacity of a range of service providers. The position builds and facilitates strong collaborative relationships with stakeholders and provides vision, advice, and leadership as a partner and advisor in achieving the Non-Profit provider’s mandate and BC Housing’s objectives. Responsibilities are performed in an environment that involves multiple stakeholders including a range of private and nonprofit advocacy groups as well as municipal, provincial, private sector and federal agencies with a range of agendas and special interests.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Public Administration, Business Administration or other relevant discipline, including university level courses in non-profit society management and/or social service delivery. 
• Extensive experience at a senior level in: Non-profit society management and/or in the delivery of social services and community-based programs, supporting populations who are homeless and/or live with mental health and addiction issues, developing partner/stakeholder relationships and providing consultation to not-for-profit Boards and Executive regarding business and program management, and negotiation and management of contracts for service. 
• Or an equivalent combination of education, training and experience acceptable to the employer. 
• Criminal Record Check required. 

KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge and understanding of the philosophies, principles, practices and standards associated with the delivery of government social and regulatory programs by non-profit societies and contracted community service providers.
• Considerable knowledge of current social issues facing tenant populations, including homelessness, mental illness, drug addiction, domestic violence, child protection and ageing.
• Considerable knowledge and understanding of BC Housing’s mandate, programs and policies in delivering social housing and social services to the vulnerable.
• Considerable and broad cross-functional knowledge and understanding of non-profit society governance, operation, budgeting, maintenance, administration, procurement, contracting and staffing.
• Sound knowledge of the Residential Tenancy Act, Societies Act, the Co–op Housing Act and the Community Care and Assisted Living Act. 
• Considerable knowledge and understanding of the risks associated with housing vulnerable tenants and ability to work closely with service providers in mitigating risk.
• Sound knowledge of building structures and systems and ability to recognize deficiencies. 
• Considerable knowledge of budgeting and contracting practices, and ability to assess audited financial statements.
• Strong consultative, facilitation, consensus building, negotiation, mediation, influencing and conflict resolution skills.
• Strong verbal and written communication, presentation and interpersonal skills.
• Strong leadership, conceptual, analytical, strategic thinking and problem-solving skills.
• Proficient with computer applications and databases. 
• Ability to understand, analyse, and apply a broad range of Program Agreements and project-specific Operating Agreements. 
• Ability to strategize, plan, coordinate, integrate and manage a complex portfolio of non-profit societies in providing the highest quality of stable, safe and affordable housing and housing related services. 
• Ability to provide strategic organizational and general management expertise and educate boards and executives in the successful operation of housing societies. 
• Ability to act as relationship manager and primary point of contact for Societies, including interacting with Society Board of Directors, the Executive Director, and Chief Financial Officers and accounting staff.
• Ability to analyse complex, challenging and sensitive issues, balancing diverse interests and facilitating the implementation of solutions.
• Ability to build successful and constructive relationships and partnerships, both externally and internally, and work together to mutually attain the objective of providing stable, safe and affordable housing and housing related services. 
• Valid BC Driver’s License and access to a reliable vehicle. 
• Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.
• Due to the nature of this role, a valid class 5 driver's license and satisfactory driving record is required.
• Due to the nature of this role, access to a reliable vehicle will be required

Reporting to the Senior Manager, Coordinated Access & Assessment or Coordinated Access and Assessment Manager, the Access & Assessment Coordinator leads the planning and implementation of the Coordinated Access and Assessment (CAA) initiative at the community level, working closely with community partners in housing the homeless, hard-to-house or those with multiple barriers in appropriate placements along the housing continuum. He/she/they conducts assessments of applicants through the Supported Housing Registry, assigns applicants to specific programs and vacancies and works with a variety of stakeholders to improve coordination and service quality in the homeless serving sector.    

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in social work or other relevant field.
• Considerable progressive experience in community settings, working with homeless populations or other diverse populations with complex social and/or health care needs and/or behavioural issues. 
• Or an equivalent combination of education, training and experience acceptable to the employer. 
• As a condition of initial and ongoing employment with BC Housing, the incumbent must maintain current registration with the appropriate professional certifying body relating to their credentials that is acceptable to the employer.
• Criminal Record Check required. 

KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge of the different types of mental health and/or addiction housing models.  
• Sound knowledge of current social issues including homelessness, mental illness, drug addiction, domestic violence, child protection and ageing.
• Considerable knowledge and skills in psychosocial rehabilitation and Housing First practices.
• Sound knowledge of government and non-profit agencies in the community served, and the role of community health resources and other social services.
• Sound knowledge of the signs and symptoms of common medical and psychiatric conditions, substance abuse and the different types of treatment programs for substance abuse. 
• Excellent skills with computer applications and software including MS Office applications and knowledge of complex database structures.
• Strong negotiation, mediation and conflict resolution skills. 
• Excellent interpersonal skills and proven ability to develop positive working relationships with other agencies and services providers. 
• Strong project management skills with the ability to multi-task and set priorities within tight timelines. 
• Excellent analytical and problem-solving skills. 
• Ability to learn and understand BC Housing’s programs and services relating to homelessness. 
• Ability to communicate effectively, both verbally and in writing; ability to present program information, deliver training programs and work collaboratively with a variety of community stakeholders. 
• Ability to provide critical event stress management and defusing services to individuals following a traumatic event. 
• Ability to provide consultation services, crisis intervention and initiate/coordinate referrals to external agencies for services. 
• Ability to work in a multidisciplinary environment; proven ability to work independently and as part of a team. 
• Ability to travel and to work periodic evenings; transportation arrangements must meet the operational requirements of the position. For positions outside of the Lower Mainland, extensive travel required. 
• Valid BC Driver’s License. 
• Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.
• Due to the nature of this role, a valid class 5 driver's license and satisfactory driving record is required.

Reporting to the Coordinated Access and Assessment Manager, the Homelessness Outreach Worker, connects with people experiencing homelessness or at risk of becoming homeless in community locations. He/She/They aides and assists individuals to navigate housing and related support system(s). The incumbent collaborates and partners with shelters and supportive housing providers, and homelessness service agencies to ensure an integrated system of supports and services. As a core member of a multidisciplinary regional homelessness and encampment response team (HEART), the position supports communities to prevent, minimize and or resolve encampments and respond to homelessness through coordination and rapid support for individuals sheltering outdoors.  

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• High School diploma plus completion of post-secondary courses in social housing, community development, mental health, trauma counselling and or other relevant discipline 
• Considerable progressive experience in working with individuals experiencing homelessness and poverty on account of physical, mental, or psychological disability, and or, substance use challenges.
• Sound experience in liaising with government, private and community-based housing providers and working with individuals from diverse socio-economic and cultural backgrounds.
• Some experience with crisis management and or de-escalation techniques.
• Or an equivalent combination of education, training, and experience acceptable to the employer. 
• Tier 4 Criminal Record Check Required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge of causal factors of homelessness, mental illness and or addiction. 
• Sound understanding of the importance of cultural and community connections in supporting individuals to improve well-being, exit homelessness and thrive in housing. 
• Good understanding or lived experience of the impacts of residential schools, generational trauma and or abuse.
• Sound knowledge of government, private and community-based housing service providers.
• Good de-escalation, negotiation, and conflict resolution skills to manage evolving situations.
• Good understanding of traditional, cultural and or holistic wellness and healing initiatives
• Exceptional verbal and written communications skills.
• Proficient in computer applications and software including MS Office tools. 
• Demonstrated ability to empathize when engaging with individuals from diverse socio economic and cultural backgrounds, a high degree of confidentiality and sensitivity.
• Demonstrated ability to partner, curious perspective when engaging with a wide array of community partners, including advocates, volunteers, local business owners, neighbours, and community members. 
• Ability to develop strong partnerships with services providers and community partners. 
• Ability to learn, understand and update BC Housing mandate, programs, and services. 
• Ability to develop and foster trusting relationships with people facing homelessness and multiple barriers. 
• Ability to travel and work periodic evenings and weekends; transportation arrangements must meet the operational requirements of the position. Valid Class 5 BC driver’s license and access to a vehicle. 
• Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.
• Due to the nature of this role, a valid class 5 driver's license and satisfactory driving record is required.
• Due to the nature of this role, access to a reliable vehicle will be required

Reporting to the assigned supervisor, the Documentation Clerk is responsible for processing documentation such as tenant move-outs, building inspections, Declarations of Income and Assets, pet registration, tenant chargebacks, processing work orders, and accounts payable invoices. He/She/They performs property portfolio and property maintenance support functions, provides direct face-to-face and telephone-based customer service to visitors and clients, maintains various databases and current tenant files, and provides general operational support. 

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Secondary school graduation plus completion of a comprehensive post-secondary course in office or business administration from a recognized educational institution. 
• Sound clerical experience in related office administration, including contact with diverse members of the public. 
• Or an equivalent combination of education, training, and experience suitable to the employer. 

 KNOWLEDGE, SKILLS AND ABILITIES:

• Sound practical knowledge of the rules, practices, and procedures of office and program administration.
• Sound practical knowledge of Microsoft Office Suite including Word and Excel.
• Some knowledge of accounting.
• Good verbal and written communication skills.
• Good keyboarding skills with a minimum of 50 wpm keyboard speed.
• Excellent interpersonal skills, with good conflict resolution skills.
• Ability to interpret and understand financial documents received from tenants.
• Ability to demonstrate patience and tolerance and exercise tact, diplomacy, and good judgement when dealing with a variety of clients, including those of diverse cultural, educational, and socio-economic backgrounds and those with difficult behavioural issues.
• Ability to prioritize, multi-task, and process a large volume of work in a fast-paced environment with a high degree of accuracy while meeting prescribed deadlines.
• Ability and interest in taking initiative, being flexible, adapting to change and contributing in a team environment.
• Ability to assess and respond quickly and effectively to an incident and/or crisis.

Reporting to the Senior Manager, Financial Analysis & Reporting, the Manager, Financial Analysis & Reporting is responsible for coordinating and developing the preparation of monthly, quarterly and annual financial reports and other financial analyses for review by Finance Senior Management, and subsequent presentation to the Executive, Board, external partners, the Ministry Responsible for Housing, Treasury Board/Staff and the Canada Mortgage Housing Corporation (CMHC). He/she/they conducts financial and cost/benefit analyses of current and anticipated programs and initiatives, prepares financial analysis and models to support the development of Treasury Board and Cabinet submissions, and leads and manages special projects of a financial analysis and reporting nature. The position is responsible for preparing long term cash flow forecasts and overseeing the preparation of various reports for the Commission’s programs and initiatives, including business case submissions to the Ministry Responsible for Housing, Treasury Board and/or Cabinet to support the in-year expenditure management and annual provincial budget processes. The position manages the core financial structure of the Finance system, JD Edwards EnterpriseOne (JDE1), develops and manages models, programs and reporting tools to support business and corporate reporting requirements, and designs and develops financial reports to provide current, sensitive and relevant information for decision making. The incumbent provides advice and guidance to Commission managers regarding the effective use of financial resources and options to enhance financial and business performance.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in commerce, business administration, finance, public administration, economics or a related field.
• Considerable experience in a large computerized accounting operation in the public sector, including considerable experience in financial reporting and analysis.
• Or an equivalent combination of education, training and experience acceptable to the Employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Extensive knowledge of financial reporting/analysis models and frameworks and considerable knowledge of financial, accounting and reporting systems, processes and controls.
• Considerable knowledge of financial reporting and analysis functions within the government environment.
• Ability to learn and understand mission-critical corporate enterprise applications (i.e. JD Edwards, WebFOCUS, and the Central Property System (CPS)).
• Ability to learn and understand the Commission’s programs and operating requirements, relevant legislation, and the role of central agencies.
• Ability to distil complex and technical financial and policy/program information and effectively communicate considerations and implications to an executive audience through verbal briefings as well as clear writing of reports and business case submissions.
• Ability to work independently as well as function effectively as part of a team in a fast-paced deadline-oriented environment.
• Ability to conduct research, undertake complex financial analyses and facilitate improved financial and business decision-making.
• Ability to manage relationships and exercise tact, diplomacy and good judgment when dealing with a broad range of audiences.
• Ability to exercise independence of action in participating and providing program/service recommendations as a member of the management team.
• Ability to provide expert opinions/briefings, advice to senior management on identified and emerging issues impacting program or service goals, outcomes or efficiencies.
• Ability to lead, coach and motivate staff in a team setting.
• Ability to demonstrate initiative and follow-through skills including the ability to work under the direction of, or leading several people, organize and prioritize work, and meet deadlines within shifting environments.
• Strategic orientation, detail orientation and well-developed business acumen skills.
• Effective communication, writing, presentation and interpersonal skills.
• Strong research, analytical, problem solving and conceptual thinking skills.
• Proficient in the use of Microsoft applications including Outlook, Excel, Word and PowerPoint.

The Strategic Planning & Performance Advisor supports the achievement of the strategic vision by providing strategic and tactical planning services and implementing measurements and reporting mechanisms to demonstrate the organization’s achievement of strategic goals and objectives. The position facilitates development of the corporate strategy, functional corporate strategies, business plans, strategic business cases, benefits realization framework, and performance reporting.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in public administration, public policy, business administration, or other relevant field.
• Considerable experience in guiding corporate planning processes, developing strategic business cases, process improvement, and performance reporting.
• Or an equivalent combination of education, training and experience acceptable to the Employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge of best practices and techniques related to business case development and structured decision making
• Considerable knowledge of principles, concepts, and techniques of business and process improvement
• Considerable knowledge of practices and techniques of financial and cost benefit analysis
• Ability to learn and understand the organization, strategic direction, programs, policies, and procedures of BC Housing
• Ability to provide leadership and advice, exercise good judgment, and demonstrate tact and diplomacy in dealing with matters of a confidential nature
• Ability to excel in working under pressure to meet deadlines and changing priorities
• Ability to establish rapport and facilitate consensus building with staff, senior leadership, and other internal and external stakeholders.
• Highly self-motivated and directed, and ability to work effectively with minimal direction
• Strong analytical and root cause analyses capability
• Strong analytical, problem solving, decision-making, organizational and time management skills.
• Strong oral and written communication and presentation skills
• Proficient in the use of MS Office productivity and collaboration tools

Reporting to the Senior Manager, Regional Development Services, the Development Coordinator is responsible for providing research, analysis and coordination support for development projects within the assigned region. He/she/they undertakes or coordinates small and/or less complex aspects of projects, as assigned. The position will work closely with a project team and partners to achieve project objectives.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Diploma in business administration, project management or other relevant field, including courses in project coordination.
• Considerable progressive experience in project coordination.
• Or an equivalent combination of education, training and experience acceptable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Sound knowledge and understanding of the principles and practices associated with project management processes and business administration
• Sound knowledge and understanding of database management, business tools, templates and processes to support project management functions
• Some knowledge and understanding of building construction
• Some knowledge and understanding of legal agreements
• Ability to learn internal business enterprise applications such as JEDI, CPS, Webfocus, AP and CLMS
• Ability to work independently as well as function effectively as part of a team in a fast-paced deadline-oriented environment, including working under the direction of multiple people
• Ability to plan and manage small projects or portions of larger projects, assign work to team members and lead projects to successful conclusion
• Ability to take ownership of tasks and drive them through to completion
• Ability to work under pressure in meeting deadlines and changing priorities, while responding to numerous diverse and shifting challenges without compromising the quality of work
• Ability to provide presentations to larger groups of people
• Ability to exercise tact, diplomacy, and good judgement when dealing with a broad range of audience
• Excellent communication, interpersonal, and relationship management skills
• Excellent interpersonal skills and the ability to manage relationships and exercise tact, diplomacy and good judgment when dealing with a broad range of audiences
• Excellent analytical, problem solving, conceptual thinking, planning, organization and project leadership skills
• Proficient in the use of Microsoft Office, Outlook, MS Project and Visio.
• Valid BC Driver’s Licence and access to a reliable vehicle
• Due to the nature of this role, a valid class 5 driver's license and satisfactory driving record is required.

Reporting to the Manager, Reconciliation & Equity Strategies, the Senior Advisor, Reconciliation & Equity Strategies is responsible for implementing strategies for the assigned portfolios, including equity, accessibility and reconciliation, while considering community needs and providing support in meeting the goals and objectives of the Commission. He/She/They
supports the identification and development of strategies, plans, processes and practices, and participates in developing strategic initiatives that support the commission’s business operational plans and performance management plans. The position supports the supervisor in working collaboratively with all Branches in achieving results that reflect BC Housing’s
foundational key commitments to equity, diversity, inclusion, and belonging (EDIB) and Indigenous reconciliation, as outlined in BC Housing’s Strategic Plan.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Human Resource Management, Business Administration, Public Administration or a related field.
• Considerable experience in leading business strategy, project management and communications, and supporting and reporting to senior level management and Executives in public sector organizations.
• Considerable experience connecting with and working effectively with people from diverse racial, ethnic and socioeconomic backgrounds (E.g. Indigenous, Visible Minorities/Racialized, People with precarious immigration status, Gender Non-Binary, Disabled People) and applying frameworks in equity, diversity, inclusion, and human rights.
• Sound experience engaging with and incorporating the perspectives of multiple communities and cultures, in the consideration of impacts and outcomes of a decision-making process through advanced equity analysis.
• Or an equivalent combination of education, training and experience acceptable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge and understanding of the concepts of institutional and structural exclusion and bias and how these impact underserved and underrepresented communities.
• Sound knowledge of the affordable housing sector in the province of BC.
• Ability to learn and understand departmental policies and procedures and the Commission’s mandate and programs.
• Ability to demonstrate a high level of self-awareness, empathy and emotional intelligence.
• Ability to generate and articulate creative new ideas/processes, and develop, plan, facilitate and coordinate their execution.
• Ability to lead project teams, exercise sound judgment, and demonstrate tact and diplomacy in dealing with confidential and sensitive matters.
• Ability to use sound judgement in analysing problems and identifying weaknesses and conflicts in policies and procedures; Strong ability to apply an intersectional approach to work analyses.
• Demonstrated ability to lead a project from idea to execution while managing multiple inputs and priorities.
• Ability to be sensitive to the diverse perspectives of stakeholders and works with them to resolve differences and work cohesively together.
• Ability to establish a high level of rapport with staff, management/senior management, Executive, and other internal and external stakeholders.
• Demonstrated strong professional and interpersonal communication skills across a range of channels (written, oral, other) and ability to work collaboratively with cross-functional groups to achieve common goals.
• Strategic and analytical thinking, problem solving abilities, and organizational and time management skills.

Reporting to the Senior Mortgage Administrator, the Mortgage Administrator is responsible for the portfolio of the Canada Mortgage and Housing Corporation (CMHC) devolved projects, including the non-profit projects and projects under the Rural Native Homeownership (RNH) program. He/she/they delivers mortgage administration functions, including interest administration, obtaining property tax payments and operating insurance confirmation from the non-profit societies; coordinating with the societies on mortgage renewals, maturity, early prepayment and discharges; processing property tax payment; reconciliation of payments and receipts; preparing mortgage security packages, as well as providing loan balance, interest and trust confirmation for auditing purposes. 

QUALIFICATIONS:

• Diploma in finance, legal or business administration or other relevant field. 
• Considerable experience in a lending environment. 
• Or an equivalent combination of education, training and experience acceptable to the employer

REQUIRED KNOWLEDGE AND SKILLS:

• Sound knowledge of mortgage administration procedures and processes
• Sound knowledge of lending documents 
• Ability to exercise attention to detail and proficiency with figures
• Ability to handle large volumes of work with the requirement to meet multiple tightdeadlines
• Ability to work independently with minimal supervision
• Ability to work under pressure and to plan ahead for critical dates
• Ability to enter data accurately
• Strong analytical, investigative and problem-solving skills
• Strong project administration/tracking skills
• Strong verbal communication and writing skills
• Excellent interpersonal and customer service skills
• Excellent time management skills
• Proficient in the use of computer applications including Microsoft Word, Excel and BC OnLine
• Criminal Record Check Required

Reporting to the assigned supervisor, the Documentation Clerk is responsible for processing documentation such as tenant move-outs, building inspections, Declarations of Income and Assets, pet registration, tenant chargebacks, processing work orders, and accounts payable invoices. He/She/They performs property portfolio and property maintenance support functions, provides direct face-to-face and telephone-based customer service to visitors and clients, maintains various databases and current tenant files, and provides general operational support. 

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Secondary school graduation plus completion of a comprehensive post-secondary course in office or business administration from a recognized educational institution.
• Sound clerical experience in related office administration, including contact with diverse members of the public.
• Or an equivalent combination of education, training, and experience suitable to the employer.

KNOWLEDGE, SKILLS AND ABILITIES:

• Sound practical knowledge of the rules, practices, and procedures of office and program administration.
• Sound practical knowledge of Microsoft Office Suite including Word and Excel.
• Some knowledge of accounting.
• Good verbal and written communication skills.
• Good keyboarding skills with a minimum of 50 wpm keyboard speed.
• Excellent interpersonal skills, with good conflict resolution skills.
• Ability to interpret and understand financial documents received from tenants.
• Ability to demonstrate patience and tolerance and exercise tact, diplomacy, and good judgement when dealing with a variety of clients, including those of diverse cultural, educational, and socio-economic backgrounds and those with difficult behavioural issues.
• Ability to prioritize, multi-task, and process a large volume of work in a fast-paced environment with a high degree of accuracy while meeting prescribed deadlines.
• Ability and interest in taking initiative, being flexible, adapting to change and contributing in a team environment.
• Ability to assess and respond quickly and effectively to an incident and/or crisis.