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The Senior SOC Analyst will be responsible to provide information security risk support to enable our business to make smart, risk-based decisions on technology and business investments that have a successful impact on that information security posture. This role will be important to deliver risk management support and advisory across the organization reporting directly to the Sr. Manager of Cybersecurity.

How You'll Help:

• Develop and maintain repeatable and effective security incident response and/or threat management and/or network security management processes.
• Establish consistent security incident response and/or threat management and/or network security management practices and measures within each participating department (build, document, train, manage deployment, etc.).
• Lead and mentor Day & Ross IT and business stakeholders on security practices, specifically effective security incident response and/or threat management and/or network security management processes.
• Lead the program to ensure the scope of change management governs security incident response and/or threat management and/or network security management processes as defined in standard operating procedures.
• Ensure security incident response and/or threat management and/or network security management documentation is in line with the actual policies and procedures. 
• Manage audit of change management, ensure necessary reporting and work with auditors to ensure audit compliance.
• Lead or support (as required) the deployment delivery on projects/systems of low to high complexity.
• Actively engages the external service providers that deliver the outsourced services to ensure maximum adherence to agreed service metrics, while aiming for improvement of service and staff performance, end-user satisfaction and collaboration among service providers.
• Develop and maintain repeatable and effective security incident response and/or threat management and/or network security management processes.
• Establish consistent security incident response and/or threat management and/or network security management practices and measures within each participating department (build, document, train, manage deployment, etc.).
• Lead and mentor Day & Ross IT and business stakeholders on security practices, specifically effective security incident response and/or threat management and/or network security management processes.
• Lead the program to ensure the scope of change management governs security incident response and/or threat management and/or network security management processes as defined in standard operating procedures.
• Ensure security incident response and/or threat management and/or network security management documentation is in line with the actual policies and procedures. 
• Manage audit of change management, ensure necessary reporting and work with auditors to ensure audit compliance.
• Lead or support (as required) the deployment delivery on projects/systems of low to high complexity.
• Actively engages the external service providers that deliver the outsourced services to ensure maximum adherence to agreed service metrics, while aiming for improvement of service and staff performance, end-user satisfaction and collaboration among service providers.

Your Skills & Experience:

• University degree (computer sciences and/or engineering) highly desirable.
• Must have a current CISSP or related advanced IT security certification.   
• A broad knowledge of information security principles, and industry standards such as NIST, ISO 27002 and SANS-20. 
• Will have minimum least eight years of IT work experience related to the service operations function in an environment similar in size and complexity.
• Demonstrable and recent experience in leading Security Operations activities
• Functional knowledge of common security certifications (i.e. ISO 27001, SOC1, and SOC2) and ability to glean significance from findings identified in these reports
• Demonstrate knowledge with information security principles, and industry standards. Significant understanding of FAIR quantitative risk analysis, NIST, ISO/IEC series of standards, SANS-20 and COBIT 
• Demonstrated experience in leading complex information Security design and deployment gained through 5-8 years of progressively more responsible work.
• Knowledge of board range of security management tools inclusive of SIEM, network and vulnerability testing tools.
• Broad knowledge across all areas of the Technology Architecture domain including Data Center, Data Storage Technologies, Virtualization, server platforms (Unix/Linux, Windows, AS400), Desktop, mobility solutions, monitoring/management, data protection, high availability/clustering, network (WAN/LAN/WLAN etc.), Security (Firewall, IDS/IPS, VPN etc.), etc.
• Understanding of Information Security Technologies deployed (QRadar, Tenable, Microsoft Security, Cisco Security, zScaler)
• Previous service deployment/delivery/service management experience
• Experience presenting and explaining design and information security concepts to non-technical users.
• Excellent written and verbal communication skills, including the ability to effectively communicate security- and IT risk-related concepts to technical and non-technical audiences.
• Able to successfully prioritize and manage to completion multiple tasks and deliverables.
• Excellent written and verbal communication skills, with experience presenting and explaining complex design, information security concepts and IT risk-related concepts to technical and non-technical audiences. 
• Able to successfully prioritize and manage to completion multiple complex tasks and deliverables.
• Act as security risk “ambassador” to both internal and external customers. Provide guidance and leadership to other risk management team members. Aptitude to understand business needs and deliver high-quality, prompt, and efficient service.

The Journeyperson Electrician holds a valid Certificate of Qualification issued by the province in which the work is performed and who has passed any examination which may be required. This role is responsible for operating facility systems; performing preventative and corrective maintenance, routine and on-demand services on facility mechanical and electrical equipment and systems for the assigned facility within the limits of company policy and trade certification. The Journeyperson Electrician is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

At this position level:

• Operates facility systems
• Performs preventative and corrective maintenance on facility mechanical and electrical equipment and systems
• Trade certification or license of the following - required:
  • Journeyman level Electrical license

KEY DUTIES & RESPONSIBILITIES

Subject to legislative licensing requirements and company policy:

• Performs work in accordance to established processes and practices
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection
• Performs regular facility, facility mechanical and electrical equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides recommendations for enhancement and repair.
• Monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and system monitoring and inspection
• Maintains, troubleshoots and repairs mechanical and electrical building systems and equipment within the limits of company policy and trade certification and oversees service providers.
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on  facility mechanical and electrical equipment and systems  within the limits of company policy and trade certification
• Manages work order life cycle progressing the work form dispatched through to complete and records resolution data within service maintenance management database.  Ensures work completed meets quality, contract response and all other requirements
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.  Initiates documents to obtain formal approval of work required.
• Assists in the implementation of preventative maintenance (PM) program.  Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
• Participates in facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required 
• Submits all expenditures on a timely basis  
• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.
• Other duties as assigned

Work Requirements

• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise.
• Must strictly adhere to Health and Safety policies and processes including wearing required Personal Protective Equipment (PPE)

KNOWLEDGE & SKILLS

• 3-5 years of facility operations and maintenance work experience
• High school diploma plus trades training and certification or licensing
• Advanced ability to adhere and to properly execute processes and practices relating to facility operations and maintenance
• Advanced ability to maintain and repair mechanical and electrical building systems and equipment within the limits of certifications and policies
• Advanced troubleshooting and resolution skills in order to determine and resolve building mechanical and electrical equipment and system issues
• Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards
• Possesses a strong environmental, health and safety mindset.  Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification

In addition:

• Must be capable of obtaining appropriate  security clearance where required
• Valid drivers’ license if required
• Demonstrates an interest in completing, working towards or completed one or more of the following - preferred:
  • Building Systems Maintenance Certificate (SMC) Systems Maintenance Administrator (SMA) Systems Maintenance Technician (SMT)

Licenses and/or Professional Accreditation Trade certification or license in one or more of the following - required:

•  Journeyman level Electrical license

Application deadline: 2024-11-13 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

Job Summary
This position provides inbound telephone customer support and determines the nature of the call or inquiry. This position communicates with internal/external customers on a daily basis via phone, fax, and email. This position inputs and processes shipments, domestic and international, in accordance with UPS and local government policies.
Responsibilities:
Screens incoming calls.
Keys data accurately within time specific deadlines into UPS systems.
Checks and forwards legal documentation.
Provides administrative support to Management team

Qualifications:
Excellent communication skills
Accurate typing speed of 40+ words per minute
Ability to work in a fast-paced, high-pressure environment
Availability to work flexible shift hours

Schedule: 4 days on 4 days off 12 hour shifts. Rotating between days and night shifts. 

The Shunt Driver is responsible for ensuring proper, safe and timely handling of inbound and outbound trailers within the Terminal Yard. The successful candidate must ensure they maintain a clean work environment with a focus on proper handling techniques and safety. 

How You’ll Help: 

• Move trailers to and from the dock doors. 
• Park and organize equipment in the yard. 
• Conduct a yard check, which includes recording trailer numbers, refer settings, fuel level, trailer contents or seal numbers. 
• Conduct reefer check including unit number, reefer settings and fuel level.  
• Seal trailers and verify required. 
• Ensure yard is clean and operated in a safe manner. 
• Assist Line haul and P&D Drivers with locating, positioning and other equipment requirements. 
• Assist on Dock regularly. 
• Report any incidents of safety violation or security breaches. 
• Other related duties as may be required. 

Your Skills and Experience: 

• Previous Transportation or operational experience is preferred; at least 1-year experience driving a shunt truck is preferred.  
• Class 1 license preferred but not necessary with applicable experience. 
• Self-motivated. 
• Safety-minded. 
• Communication skills – good. 
• Able to work deadlines in high transactional environment. 
• English, other languages considered an asset 
• Able to work with little supervision 

This position calls on shipments that could not be delivered. Resolve COD, address and other issues that hinder the delivery of the shipment.

Job Type:Full-Time / Permanent

Workdays: Monday to Friday or Tuesday to Saturday (must be able to work ALL 5 days of the week)

Shift Hours: start at2AM or 10PM(must be able to work a minimum of 40 hrs. per week)

Shift Duration: 8 hours a day

Work Location: 900 Hanwell Road Fredericton, NB

Hourly Wage: $17.50

Key Responsibilities and Duties

• Run Import Discrepancy reports and resolve discrepancies in a timely manner.

• Run Warehouse Inventory reports and resolve discrepancies.  

• Monitor Import Aged and send follow up emails to the outside brokers, UPS and others.

• Run Import Aged Discrepancy reports, analyze the discrepancies and follow up as needed.

Requirements

• Six (6) months of administrative /customer service experience - preferred

• Computer skills: Microsoft Office (Word and Excel)

• Typing proficiency of 40+ words per minute.

• Strong verbal and writing communication skills.

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

Employment status: Regular part-time
Position's anticipated start date: 2024-12-02 

Possible schedule/FTE: Minimum hours are guaranteed at 65 hours bi-weekly 

Number of positions available: 1 

Classification: CUPE 3728
Salary/Rate of pay: $32.38

Application deadline: 2024-11-13 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 

The Billing Coordinator is an expert in all job functions of the Billing Department. The Coordinator will facilitate the work amongst Billing Administrators and provide specialized support to the team.  The Billing Coordinator will be focused on increasing invoice quality by analyzing reporting to identify problem areas and implement corrective action.  With continuous improvement always in mind, the Billing Coordinator will be responsible to review and implement process improvement initiatives.  Must understand customer invoice requirements and provide custom invoice solutions as required. 

How You’ll Help: 

• Provide daily support to Billing Administrators to ensure all job functions are getting completed in adherence to the Business Service Level Agreements 
• Perform Billing Administrator job functions when required to support getting task (s) completed 
• Analyze processes to improve overall effectiveness of the team 
• Input other types of Billing (contract probills) unrelated to shipment movement  
• Investigate and create Customer Deals and Invoice Audit rules in AS400 to meet customer/business requirements and improve invoice accuracy 
• Regular communication with all levels of the organization to provide consistent feedback of areas that need improvement in order to improve invoice quality 
• Investigate reoccurring invoice issues to get to the root cause.  Work with all levels of the business, as well as external customers to implement sustainable solutions 
• Analyze and understand customer invoice requirements; offer standard invoice options when applicable, focusing on electronic solutions  
• Work closely with customers and Sales to provide approved non-standard invoice options including updating customer web portals to provide accurate invoice details 
• Handle escalated issues from Billing Administrators within established guidelines  
• Exhibit leadership at all times, be accessible and approachable to all Billing Team members 
• Maintain positive customer relationships, both internally and externally 
• Other related duties as may be required 

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 
• Minimum one year experience in a Billing Department 
• Excellent verbal and written communication skills 
• Computer skills – accuracy, MS products including strong Excel skills; AS400 experience, an asset. Must possess the ability to learn new software 
• Demonstrated interpersonal and customer relationship skills 
• Strong analytical and problem solving skills, particularly numerical 
• Detail orientated with the ability to work accurately in a high volume, fast-paced environment. 
• English, other languages considered an asset 
• Able to work with little supervision  

This position inputs and processes shipments internationally in accordance with UPS and local government policies.

Shift Time: Monday(night) - Saturday(morning): 10:00 PM - 6:30 AM - flexibility required with start and end times.

Key Responsibilities:

• Perform checks on packages (check labels, packaging, invoices) and scan packages.
• Keys data accurately within time specific deadlines into UPS systems
• Checks and forwards legal documentation
• Provides administrative support to Management team.
• Good attention to detail

Qualifications:

• Excellent communication skills - Must be able to read in English.
• Must have an understanding of basic computer skills.
• Typing speed of 40+ words per minute with 90% accuracy
• Ability to work in a fast-paced environment.
• Availability to work flexible shift hours.
• Ability to lift up to 70lbs.

Compensation and benefits:

• $17.30 per hour - 12 months’ merit increases (annual appraisal)
• Extended Health & Dental benefits for employee and family: Effective 1st of the month following 3 months of service.
• 2 weeks’ paid vacation after 1 year of service (3 weeks after 5 years, 4 weeks after 10 years, 5 weeks after 20 years, 6 weeks after 25 years)
• 5 personal days and 8 sick days after 60 days’ initial probation
• Weekly payments/direct deposit – every Friday

Salary/Rate of pay: $32.38

Application deadline: Until Filled 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

The Outside Sales Representative maintains strong customer relationships with existing customers while developing new customer potential by offering professional, effective and efficient solutions. The incumbent promotes and sells existing and new products to meet branch sales objectives and achieve sales results.

What’s in it for you?

• Full health care benefits starting day one. 
• Career development and training opportunities
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package.
• Life insurance, disability and wellness programs
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Communicates with existing customers to secure continuing sales and maintain strong customer relationships;
• Optimizes the existing customer base by promoting and selling existing and new products and services to our customers;
• Offers professional, effective and efficient solutions to customer inquiries;
• Provide quotations, technical support, literature, and other support/materials for customers;
• Develops new customer potential by examining market opportunities and potential customer needs, tailoring products and services, and selling solutions to potential customers;
• Providing direction, training, coaching and leadership to branch employees;
• Communicates customer concerns on inventory and delivery so that customer loyalty is maintained and patterns continually evolve with customers changing requirements;
• Participates in setting branch sales objectives and is accountable for achieving sales results (revenue, gross margin, account targets and monthly sales quotas);
• Advises the branches of pricing competitiveness to achieve margin expectations while, at the same time, ensuring flexibility in gaining large volume and/or new customer accounts
• Pro-actively communicates with Branch management on all aspects of customer alliances ensuring customers and branch expectations are met in a manner consistent with contract terms and any issues are immediately addressed;
• Provides feedback and recommendations on new products, services, and market conditions to customers, and branch management
• Participates in trade shows, training and associated product meetings where appropriate

What you will bring:

• Experience or Post Secondary education in Business Administration or a related discipline
• A minimum of five (5) to seven (7) years experience in a similar role, preferably within the wholesale distribution industry
• Demonstrated ability to lead and build a successful team;
• Knowledge of Plumbing/HVAC industry products is required;
• Demonstrated sales and cold-calling experience, ideally within the industry;
• Consistently meeting deadlines within a fast paced work environment and works effectively within time constraints
• Strong ability to work independently to efficiently manage the assigned territory and accounts;
• Ability to develop and maintain strong relationships;
• Demonstrated initiative with the ability to work in a collaborative team based environment;
• Highly organized in prioritizing work and multi-tasking;

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications. 

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.