Monday to Friday / 2:00 p.m. – 10:30 p.m.
Mississauga, ON

As a Licensed Trailer Technician at Day & Ross, you will be responsible for repairing and inspecting trailers, and be a key member of our maintenance team. You are responsible for preventative maintenance, pre-inspection maintenance, diagnostics and repairs on the company’s fleet of trailers in accordance with the applicable level of training and apprenticeship.

How You’ll Help

• Responsible for the maintenance and repair of trailers according to work orders and in keeping with level of training.
• Work independently to complete diagnostic, service, repair and maintain trailers.
• Knowledge of Trailer Bodywork is a great asset. 
• Maintaining safe shop environment (may include snow removal from the roof, de-icing, washing vehicles, sweeping, only if necessary).
• Other duties as may be required.

Your Skills & Experience:

• Work experience in the trucking industry.
• Experience in Trailer tire repairs, brakes, suspension, lights, bodywork, etc.
• Red Seal journeyperson certification is required.
• Previous experience and qualification to perform Safety inspections are required in this position.
• Physically fit and able to lift, move, reach, bend, walk, stand, grasp, balance, climb, kneel and crouch for extended period of time.
• Strong knowledge of transportation industry rules and regulations regarding transport trailers and components.
• Knowledge of and ability to use safe work practices, including safe lifting and bending, working in tight spaces, etc.
• Troubleshooting and problem-solving abilities, Strong attention to detail, good communication skills –verbal and written.

What we offer:

• Top-Tier compensation.
• Yearly tool and boots allowance. 
• Unmatched work environment. 
• Career growth.
• Medical & dental benefits.
• Company-matched Pension Plan
• Recognition & discount programs.
• Educational assistance -.

As an Operations Manager, you are accountable for ensuring that the dock employees are working in a safe and efficient manner. You are responsible for ensuring smooth operations, efficiencies, people management, freight flow, change implementation, and safety, aligned to operational expectations and guidelines.  

This position is all about the effective management of freight flow through the management of people and safety, continuous improvement, problem solving and effective communication.   

How You’ll Help: 

• Lead and manage a fast paced and high volume dock operation though a team of supervisors, lead hands, and front line employees. 
• Coach and develop team members using a positive attitude, collaboration, clear communication, and direction.  
• Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures. 
• Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs. 
• Understanding and use of key metrics used to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow. 
• Recognize problems and work with others towards a practical and speedy resolution. 
• Leads teams of supervisors, lead hands and front line employees in a 24/7 environment. 
• Other related duties related as may be required. 

Your Skills and Experience: 

• Post-secondary education in transportation or logistics preferred.  A suitable level of practical experience may be considered in lieu of education. 
• Trained in the Transportation of Dangerous Goods 
• WHMIS certified. 
• 3-5 years’ experience in a terminal setting, preferably in the transportation industry. 
• Experience leading a team of front line employees, managers, and supervisors 
• Contributing to the development of and managing to an annual operating budget. 
• Strong leadership skills, including the ability to get things done through others and people development. 
• Computer skills with MS Office products and web based programs.  Experience with AS400 a definite asset 
• Safety oriented 
• Good communication skills, verbal and written 
• Strong problem solving skills 
• Customer oriented 
• Ability to multi task and prioritize workload 
• English, other languages an asset 
• Bilingualism in English and French required for terminals located in the Province of Quebec. 

The Billing Coordinator is an expert in all job functions of the Billing Department. The Coordinator will facilitate the work amongst Billing Administrators and provide specialized support to the team.  The Billing Coordinator will be focused on increasing invoice quality by analyzing reporting to identify problem areas and implement corrective action.  With continuous improvement always in mind, the Billing Coordinator will be responsible to review and implement process improvement initiatives.  Must understand customer invoice requirements and provide custom invoice solutions as required. 

How You’ll Help: 

• Provide daily support to Billing Administrators to ensure all job functions are getting completed in adherence to the Business Service Level Agreements 
• Perform Billing Administrator job functions when required to support getting task (s) completed 
• Analyze processes to improve overall effectiveness of the team 
• Input other types of Billing (contract probills) unrelated to shipment movement  
• Investigate and create Customer Deals and Invoice Audit rules in AS400 to meet customer/business requirements and improve invoice accuracy 
• Regular communication with all levels of the organization to provide consistent feedback of areas that need improvement in order to improve invoice quality 
• Investigate reoccurring invoice issues to get to the root cause.  Work with all levels of the business, as well as external customers to implement sustainable solutions 
• Analyze and understand customer invoice requirements; offer standard invoice options when applicable, focusing on electronic solutions  
• Work closely with customers and Sales to provide approved non-standard invoice options including updating customer web portals to provide accurate invoice details 
• Handle escalated issues from Billing Administrators within established guidelines  
• Exhibit leadership at all times, be accessible and approachable to all Billing Team members 
• Maintain positive customer relationships, both internally and externally 
• Other related duties as may be required 

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 
• Minimum one year experience in a Billing Department 
• Excellent verbal and written communication skills 
• Computer skills – accuracy, MS products including strong Excel skills; AS400 experience, an asset. Must possess the ability to learn new software 
• Demonstrated interpersonal and customer relationship skills 
• Strong analytical and problem solving skills, particularly numerical 
• Detail orientated with the ability to work accurately in a high volume, fast-paced environment. 
• English, other languages considered an asset 
• Able to work with little supervision  

Hours: 1am - 9:30am

The P&D Planner will be responsible for planning, organizing and monitoring incoming and outgoing freight to ensure the most timely and efficient utilization of dock space, equipment and movement of freight. 

How You’ll Help

• Creating routes/load plans that take all business requirements into consideration [customer experience, operational efficiencies & increased cost savings for the company and our driver/broker community.
• Review route/load plan within system and initiate adjustments to the plan as required, inclusive of appointment freight.
• Trigger optimization, if necessary to ensure P&D plan is aligned.
• Ensure all trailer and route planning in accordance with transportation laws and company policies regarding weight and weight distribution, cbing, transportation of dangerous goods are being followed
• Plan dock loading, unloading and staging locations as well as monitor and execute dock door assignements
• Monitor and review close times and productivity, noting trends to support improvement initiatives
• Ensure shipments are status coded when being added and/or removed from load plan
• Making suggestions for improvement in planning and dock processes for increased efficiency
• Other related duties as may be required 

Your Skills & Experience: 

• A minimum secondary education, with preference for post-secondary education in supply chain and logistics management
• A suitable combination of post-secondary education and experience will be considered 
• Minimum of two-three years’ experience in dock and/or P&D dispatch operations, preferably in the transportation industry
• Other experience in the transportation industry may be considered and in addition to dock/dispatchexperience would be considered an asset. 
• Strong communication skills in both English and French
• Advanced computer skills as well as experience with MS Office products and web based programs.  Previous experience with Truckmate and Bringg is an asset
• Ability to work under tight deadlines in a fast paced environment
• Analytical thinker, able to analyze data and make operational decisions based on that data
• Strong sense of urgency and ability to respond to demands in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve issues 
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
• Results focused

The Account Manager is responsible to work on opportunities across North America, representing the business to all levels of decision makers within the accounts.

The purpose of this role is to solution sell the full scope of services to new customers with the key deliverables achieving assigned revenue objectives and enabling maximum revenue growth.

How You'll Help:

• Sells into accounts, services new accounts, and manages an existing client base. 
• Acts proactively to create opportunities for new business with existing accounts. 
• Builds relationships with potential new and existing accounts to grow & retain business in Canada and the US. 
• Generates sales leads by networking, cold-calling prospects and building relationships as part of a coordinated sales strategy. 
• Creates sales strategies by gathering market information, analyzing opportunities and documenting sales methodology. 
• Prepares presentations and delivers to prospective clients. 
• Maintains accurate customer files. 
• Works with operations to address issues with scheduled shipments. 
• Other related duties as may be required. 

Your Skills & Experience:

• Minimum of secondary education
• Post-secondary education in business administration or related field, an asset
• A suitable combination of education and experience may be considered
• Previous transportation or operational experience is preferred; various roles within transportation would be beneficial. 
• A minimum of 1-2 years’ experience in telesales, sales support/customer service or business-to-business sales. 
• A solid network and client base to call upon is preferred.
• Strong interpersonal skills and a desire to resolve problems in a timely fashion. 
• Considerable tact, courtesy and diplomacy are required when dealing with customers, either existing or new. Problem solving demands require immediate action, to ensure the consistent application of strategies for growth. 
• Excellent communication and negotiation skills. 
• Proven experience in freight brokerage sales, with a desire to grow professionally. 
• Computer skills in Microsoft Office, Windows environment are key to succeeding in this role. 
• Out-going "Hunter" personality. 
• Demonstrated customer relationship skills. 
• Able to work deadlines in high transactional environment. 
• Ability to champion business needs in a collaborative manner to colleagues. 
• Results focused. 

The Driver Safety Specialist is responsible for and will facilitate driver safety education & remedial training programs. You will be required to identify unsafe habits and behaviors and coordinate solutions to lessen or eliminate future non-compliance or unsafe actions.

How You’ll Help: 

• Establish regular meetings with all drivers. 
• Accompany drivers for the purpose of observing and evaluating the driving behaviours and skills for compliance to Provincial and D&R requirements such as log book, speed, inspections etc.
• Meet targets as to company safety policies, driver attendance to safety meetings and accident costs.
• Maintain driver and supervisory personnel adherence to legislated safety laws.
• Help create safety training material to facilitate education of safety legislations.
• Maintain and update data input on multiply PC programs.
• Effectively maintain professional attitude and be a source of solutions or guidance for all issues.
• Remain on call for and attend at accidents / collisions as company representative and to complete all required reports.
• Complete required work in all weather conditions year round as needed.
• Be able to communicate to individual / groups in a classroom setting and set up / use education tools as required, i.e. Laptop, LCD projector, creates handouts, maintain decorum, gain feedback and track progress.
• Commercial Driver's License is preferred with a clean record.
• Facilitate LCV permit review training with new operations team members when required
• Other related duties as may be required.

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial.
• Minimum 5 years of Class 1 driving, verifiable experience including tractor trailer experience.
• Valid Class 1 license.
• Previous training and/or evaluating experience an asset.
• Communication skills – advanced with the ability to relay information and skills in an engaged learning environment.
• Ability to objectively coach students, evaluate skills and provide feedback.
• Demonstrated customer relationship skills.
• Strong conflict resolution skills.
• Computer skills - accuracy, MS products, AS400, web based programs.
• Knowledge related to legal / safe operation of commercial equipment as to local laws and federal compliance standards.
• Knowledge of Transportation of Dangerous goods Regulations.
• Analytical and problem solving skills.
• Effective written and communications skills.
• Attention to detail and high level of accuracy.
• Ability to champion business needs in a collaborative manner to colleagues.

The Billing Coordinator is an expert in all job functions of the Billing Department. The Coordinator will facilitate the work amongst Billing Administrators and provide specialized support to the team.  The Billing Coordinator will be focused on increasing invoice quality by analyzing reporting to identify problem areas and implement corrective action.  With continuous improvement always in mind, the Billing Coordinator will be responsible to review and implement process improvement initiatives.  Must understand customer invoice requirements and provide custom invoice solutions as required. 

How You’ll Help: 

• Provide daily support to Billing Administrators to ensure all job functions are getting completed in adherence to the Business Service Level Agreements 
• Perform Billing Administrator job functions when required to support getting task (s) completed 
• Analyze processes to improve overall effectiveness of the team 
• Input other types of Billing (contract probills) unrelated to shipment movement  
• Investigate and create Customer Deals and Invoice Audit rules in AS400 to meet customer/business requirements and improve invoice accuracy 
• Regular communication with all levels of the organization to provide consistent feedback of areas that need improvement in order to improve invoice quality 
• Investigate reoccurring invoice issues to get to the root cause.  Work with all levels of the business, as well as external customers to implement sustainable solutions 
• Analyze and understand customer invoice requirements; offer standard invoice options when applicable, focusing on electronic solutions  
• Work closely with customers and Sales to provide approved non-standard invoice options including updating customer web portals to provide accurate invoice details 
• Handle escalated issues from Billing Administrators within established guidelines  
• Exhibit leadership at all times, be accessible and approachable to all Billing Team members 
• Maintain positive customer relationships, both internally and externally 
• Other related duties as may be required 

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 
• Minimum one year experience in a Billing Department 
• Excellent verbal and written communication skills 
• Computer skills – accuracy, MS products including strong Excel skills; AS400 experience, an asset. Must possess the ability to learn new software 
• Demonstrated interpersonal and customer relationship skills 
• Strong analytical and problem solving skills, particularly numerical 
• Detail orientated with the ability to work accurately in a high volume, fast-paced environment. 
• English, other languages considered an asset 
• Able to work with little supervision  

The Manager, Human Resources directly interfaces with the business,  providing advisory and leadership support as it relates to workforce and strategic talent planning, HR program development and deployment, and the implementation of HR initiatives, each in consultation with HR Centers of Excellence.

How You’ll Help

• Provide consultation related to workforce and resource planning, performance management, change management delivery, and employee & employee relations within a targeted client group.. 
• Compile workforce analytics to develop people insights, sharing with HR Directors and the Vice President, HR. 
• Conduct thorough investigations based on policy/Code of Conduct infractions and provide recommendations/outcomes to leadership.
• Provide input for quarterly and annual business planning, and outlines resourcing and “people” implications / considerations.
• Support leaders through talent reviews while developing meaningful plans for career advancement and succession planning.
• Support people leader within client group with performance and merit cycles.
• Supports people leaders within client group to develop effective management and leadership behaviours, giving people leaders the tools to succeed as managers and leaders. 
• Provide input to CoEs to define and implement forward-thinking workforce strategies and solutions to meet business environment needs. 
• Support regional implementation of CoE-driven processes, policies and initiatives. 
• Strong collaboration with Talent Acqusition COE to ensure ciritical roles are outlined and sourced accordingly.
• Gather requirements to help with the development of HR programs, processes, and policies for a specific business unit based on business needs.
• Support the business on the workings of the company’s Human Capital Management System [HCMS].
• Support change execution, supporting client group in understanding and embracing changes.
• Refer employees to the appropriate COE service channel to resolve inquiries / transaction requests and provides self-service coaching, as appropriate.

Your Skills & Experience: 

• 5-7 years of HR Business Partner experience
• Expert knowledge of federal employment-related laws and regulations
• Working knowledge of the talent management lifecycle
• Ability to apply HR knowledge / experience across all HR policies, programs, processes, and functions
• Ability to understand HR compliance requirements 
• Strong internal consulting skills, with working ability to influence change 
• Strong business-specific knowledge and organizational behavior / design / effectiveness skills
• Ability to facilitate relationships and partner with business leaders 
• Strong business acumen and project management skills
• Demonstrated ability to train, coach, evaluate, and help improve others’ performance and contributions
• Excellent interpersonal and communication skills, written and verbal.
• English (verbal/written/spoken) required; French is an asset
• Responsible for a team of two-three Generalists
• Subject to a criminal background check prior to employment
• Up to 30 percent travel may be required within assigned region 
• flexibility to work in an office and/or at home 
• May be required to visit other locations, including offices, terminals, maintenance shops, etc. 
• Extended periods sitting working on a computer and on a phone
• Normally 40 hours per week, Monday to Friday; may be required to work different or additional hours from time to time

At Day & Ross, our dock team is an important part of our business. As a Forklift Operator, you’ll help us handle inbound and outbound customer freight and protect it from damage. You'll also help us keep a safe and clean work environment on the dock.

How You’ll Help: 

• Handle big and bulky freight on the dock, both on and off a forklift.
• Follow TDG, WHMIS, and company policies, as well as any customer requirements.
• Pay attention to the details. Receive and ship freight accurately and efficiently.
• Other duties as required.

Your Skills & Experience: 

• High school diploma or GED
• Previous transportation or dock experience is preferred
• Willingness and ability to lift up to 75 lbs. 
• Ability to work efficiently with little to no supervision 

Perks & Benefits:

• A company-matched pension plan
• Benefits and extended health care, including medical and dental
• Career growth opportunities
• Safety-focused workplace

This role includes physical labor (bending, crouching, etc.), loud machines, and operating a forklift in a busy area.

As a Dock Supervisor you will be responsible for the supervision of overall dock operations, including day-to-day processes and procedures, to ensure safety and optimal dock performance. 

How You’ll Help: 

• Provide daily guidance and motivation to Dock Workers (employees and agency workers) to ensure achievement of operational objectives for the terminal. 
• Escalates issues of individual poor performance, inappropriate behavior, absenteeism, etc. to the Operations Manager.  
• Communicates monthly performance stats to the team to help measure, develop and improve operational performance. 
• Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation. 
• Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented. 
• Hold effective, weekly toolbox meetings and ensure safety issues are addressed. 
• Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives. 
• Ensure the AM schedule for the terminal is followed.  
• Works with the Operations Manager to track monthly performance stats for the dock  
• Supervise a group of Dock Workers, both employee and contractor/agency, directly and indirectly through Lead Hands. 
• Other duties related to dock operations as may be required. 

Your Skills and Experience: 

• Post-secondary education, preferably in operations, logistics, or business 
• An equivalent combination of education and experience may be considered 
• Minimum of five years' experience in the transportation industry or warehousing industry, preferably dock operations 
• Previous leadership experience and/or experience in the transportation industry are strong assets 
• Strong leadership skills specifically the ability to motivate and drive engagement to achieve objectives, facilitate conflict resolution, and to provide training 
• Advanced communication skills, particularly verbal 
• Computer skills, including the use of MS Word, Excel & Outlook, and web-based programs as well as RF scanners.  Experience using AS400, a strong asset 
• Strong interpersonal skills including customer focus 
• Results driven 
• Appropriate sense of urgency 
• Strong sense of safety; training and experience in similar safety sense environments a strong asset 
• Knowledge of industry-related equipment, including forklifts, lift jacks, trailers, etc. a strong asset 
• English, other languages an asset. 

Responsible for overseeing a team of Administrative Coordinators and supporting the business by looking after the administrative processes for the terminal.

How You’ll Help

• Oversee a team of admin coordinators, setting performance objectives, evaluating performance, hiring and training as required.
• Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner.
• Mentor and train office staff in procedures and in use of current software.
• Arranges coverage for vacations and other absences to ensure deadlines for are met.
• Works on administrative projects as required.
• Other related duties as may be required.

Your Skills & Experience: 

• Post secondary education, preferably in business or office administration
• A suitable combination of education and experience may also be considered.
• 3-5 years experience in administration preferably in the transportation industry.
• 1-3 years of leadership/supervisory experience.
• Strong leadership skils, including the ability to motivate a team in a high pressure, deadline driving environment.
• Strong communication skills, most verbal; some written.
• Computer skills – data entry accuracy; strong knowledge of MS Office products and web based programs; knowledge and/or experience with AS400 a strong asset.
• Strong conflict resolution skills.
• Able to work deadlines in high transactional environment.
• Ability to champion business needs in a collaborative manner to colleagues.
• Results focused.
• English and French language proficiency. 
• Responsible for the supervision of a team of Administration Coordinators