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This position is a temporary and seasonal Full-time role with a projected end date in January 2025 (based on operational needs). This role involves driving, continual lifting, lowering, and carrying packages in a physical, fast-paced environment. Drivers practice safe transportation methods while traveling to and from destinations, ensuring the best customer service through efficiency and dedication.

Job Type: Full-Time -Seasonal

Workdays: Monday to Friday (Flexibility to work Saturdays, must be able to work ALL 5 days of the week)

Work Location: 474 Welham Road, Barrie Ontario.

Shift Start: 9:15 AM - 5:15 PM (Flexibility with Start and Finish time required)

KEY RESPONSIBILITIES AND DUTIES:

• Deliver and pick up UPS packages efficiently and effectively.
• Learn and properly execute UPS safe and defensive driving methods.
• Assist with loading and unloading trucks as required.
• Record, track, and maintain information about delivered packages.
• Comply with UPS appearance guidelines by wearing the company-provided vest and uniform.

REQUIREMENTS:

• Ability to lift up to 70 lbs. (32kg) unassisted. Typical package weight ranges from 25-35 lbs.
• Ability to work in a fast-paced environment
• Proficiency in navigating and finding locations using maps, GPS devices, and map books
• Available to work Tuesday through Saturday/ and some Mondays
• Possession of a valid Ontario G driver’s license
• Clean Driver's Abstract confirming: A) No at-fault accidents within the last 3 years & no more than 2 violations for the previous 3 years period. B) No traffic violations within the last 12 months and 5 Demerit Points for the previous 3 years
• Strong customer service skills  

COMPENSATION:

• HOURLY WAGE: $17.30
• Union Collective Agreement -$35.78 per hour after seniority plus 48 months of service.
• Overtime
• Weekly Pay
• 2 weeks of paid vacation after one year of service
• Vision, health and dental benefits after one year of service
• Immediate access to UPS ‘Employee Discounts’ upon hiring
• Paid training
• Free Onsite Parking
• Opportunity for advancement within a Fortune 50 Company

This position is a temporary and seasonal Full-time role with a projected end date in January 2025 (based on operational needs). This role involves driving, continual lifting, lowering, and carrying packages in a physical, fast-paced environment. Drivers practice safe transportation methods while traveling to and from destinations, ensuring the best customer service through efficiency and dedication.

Job Type: Full-Time -Seasonal

Workdays: Monday to Friday (Flexibility to work Saturdays, must be able to work ALL 5 days of the week)

Work Location: 474 Welham Road, Barrie Ontario.

Shift Start: 9:15 AM - 5:15 PM (Flexibility with Start and Finish time required)

KEY RESPONSIBILITIES AND DUTIES:

• Deliver and pick up UPS packages efficiently and effectively.
• Learn and properly execute UPS safe and defensive driving methods.
• Assist with loading and unloading trucks as required.
• Record, track, and maintain information about delivered packages.
• Comply with UPS appearance guidelines by wearing the company-provided vest and uniform.

REQUIREMENTS:

• Ability to lift up to 70 lbs. (32kg) unassisted. Typical package weight ranges from 25-35 lbs.
• Ability to work in a fast-paced environment
• Proficiency in navigating and finding locations using maps, GPS devices, and map books
• Available to work Tuesday through Saturday/ and some Mondays
• Possession of a valid Ontario G driver’s license
• Clean Driver's Abstract confirming: A) No at-fault accidents within the last 3 years & no more than 2 violations for the previous 3 years period. B) No traffic violations within the last 12 months and 5 Demerit Points for the previous 3 years
• Strong customer service skills  

COMPENSATION:

• HOURLY WAGE: $17.30
• Union Collective Agreement -$35.78 per hour after seniority plus 48 months of service.
• Overtime
• Weekly Pay
• 2 weeks of paid vacation after one year of service
• Vision, health and dental benefits after one year of service
• Immediate access to UPS ‘Employee Discounts’ upon hiring
• Paid training
• Free Onsite Parking
• Opportunity for advancement within a Fortune 50 Company

• Location: 2015 Fisher Drive, Peterborough, ON K9J 6X6, Canada

Job Duties

• To load and unload freight, scan, and sort freight within the facility.
• To transport freight within and between facilities.

Required Knowledge, Skills, and Abilities

• High School Diploma or GED preferred
• FedEx Canada operations and Canadian Customs regulations - (Preferred)
• Good interpersonal skills
• Ability to successfully complete all basic and recurrency training.
• Must have the ability to lift 70 lbs & maneuver any package weighing up to 150 lbs with appropriate equipment
• Must possess a valid full driver's license & have a good driving record

GRADE: 79

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Additional Posting Information:Part Time Package Handler - YPQ / Peterborough

Please note that this is an open posting for temporary administrative opportunities that may arise. Your application will be kept on file for up to three (3) months and you may be contacted if an opportunity matching your qualifications arises.

Responsibilities may include:

• General office support including receiving and responding to requests and inquiries, screening and directing telephone calls, shipping and receiving, distributing mail and courier packages, photocopying, maintaining office supplies
• Filing of branch documents and maintaining information in accordance with the Corporate Records Management Program
• Process financial transactions for City services and programs, perform various related cash control and reconciliation functions
• Prepare, edit and format a variety of documents while ensuring that the Corporation’s accessibility standards are met
• Maintain and update databases and worksheets
• Process invoices and create purchase requisitions
• Arrange meetings, facility bookings and registrations, meeting minute preparation
• Performing other administrative duties as assigned

Requirements:

• Demonstrated knowledge and skills of generally accepted administrative practices and procedures normally associated with an Office Administration College Certificate, plus one (1) year of relevant administrative and customer service experience; or have the equivalent combination of education and relevant experience
• Demonstrated customer service experience along with effective conflict resolution and communication skills to deal effectively and courteously with the public and staff
• An ability to respond to inquiries by telephone, in person and in writing
• Established computer skills and experience in related software applications (Microsoft Office Suite)
• Excellent interpersonal skills with the ability to establish and maintain positive working relationships
• Strong organizational and problem-solving skills and the ability to work independently, quickly and competently with frequent interruptions in a multi-task environment
• Possess a willing and co-operative attitude and have the ability to maintain the confidentiality of information, exercise judgement and tact in dealing with sensitive matters and responding to inquiries
• Personal qualities of maturity and reliability are required

Posting End Date: 2024/12/31

Job Summary: As a member of the BGIS Sustainable Cleaning Solutions Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations. 

Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor as a Cleaner you may be required to perform some of the following tasks as required by the Manager/Supervisor and needs of the client:

• Clean floors by sweeping, scrubbing, or vacuuming
• Dry/wet mop (wash/scrub) and polish hard surface floors. (The washing/scrubbing of floors is done with handheld or auto scrubbers. In large open applications, automatic equipment may be used to perform these functions) 
• Strip and finish hard surface floors manually or with power equipment when required 
• Dry/wet mop (wash/scrub) and polish hard surface floors including washroom floors. (The washing/scrubbing of floors is done with handheld or walk behind buffing machines. In large open applications, automatic equipment may be used to perform these functions) 
• Transport garbage from drop points to garbage bins or compactor 
• Transport maintenance machinery, where necessary, between floors and job sites 
• Cleans and stores equipment and machinery used
• Cleans glass areas requiring ladders, scaffolding or other extension equipment to reach. 
• Cleans washroom floors including stripping and finishing 
• Cleans stairwells and elevator cabs where ladders are required 
• Loads and unloads supplies and replenishes cleaning solutions
• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
• Other duties that management may assign 
• Strip, seal, finish, and polish floors
• Strip and finish hard surface floors manually or with power equipment when required 
• Steam clean or shampoo carpets 
• Notify managers concerning the need for major repairs or additions to building operating systems
• Mix water and detergents in containers to prepare cleaning solutions, according to specifications
• Strip, seal, finish, and polish floors
• Steam clean or shampoo carpets
• Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals.

Job Requirements:

• Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
• Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
•  Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Ability to lift, push and pull heavy items as well as climb ladders.
• Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
• Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
• Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Licenses and/or Professional Accreditation

• Must meet security clearance requirements, where applicable
• Must have a valid Class G license (may be required)

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 25 pounds. 

The Capital Programs Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements.

At this position level: 

Projects are typically of moderate complexity, risk and exposure.

KEY DUTIES & RESPONSIBILITIES

For the assigned projects:

• Responsible for end-to-end delivery of assigned projects.  
• Creates and implements successful project plans.
• Oversees the activities of project team members and monitors project task completion. 
• Determine and Manages resource and budget requirements, cost estimates, and timelines.
• Responsible for managing, controlling, and reporting on project schedules, costs, margins and profitability. 
• Identifies project risks and develops and implements mitigation and contingency plans.
• Monitors project delivery against timelines and ensure timely completion.
• Proactively Communicates project status, information and actions to relevant concerned parties.
• Oversight for of all Project Site supervision and construction activities. Ensures project materials and workmanship meet project design specification and high-quality standards.
• Ensures completion of required project documentation, daily job reports, HSE and financial reporting.
• Oversight for assigned project estimating, sub-trade selection and project strategy.
• Manage and participate in pre-construction project activities, providing insight and collaboration with project, design, and client teams 
• Collaborates with project concerned parties, defines project scope, deliverables, and requirements. 
• Ensures projects are delivered on time, within scope, budget, and requirements, and complies with all regulatory, environmental, and health and safety requirements.
• Willingness to travel to project sites as needed. Multiple times within own province and perhaps to other provinces (Once or twice a year)

Client Relationship Management

• Develops and maintains effective relationships with clients. 
• Responsible for resolving issues, managing client expectations, and ensuring client satisfaction.

• Exceptional communication (written and verbal), persuasion, and negotiation abilities to manage stakeholders effectively.
• Possess 2-4 years of General Contractor, Interior fit out project experience.
• Project management aptitude – ability and experience in delivering projects on-time, on-budget, within specifications, and in-compliant with all requirements including but not limited to regulatory, environmental, health, and safety requirements.
• Project Budget management – proven ability and experience in developing and managing budgets.
• Project risk mitigation and management – proven ability and experience in mitigating and managing project risks.
• Working knowledge of the provincial building code and standards.
• Demonstrate strong leadership qualities and the ability to work independently.
• Proven track record working in a complex, fast paced environment with multiple client projects.
• Demonstrate experience working with other consultants and contractors, and coordination of major projects.
• Have excellent problem solving and decision-making skills.
• Strong knowledge of engineering concepts, methods, and standards.
• Relationship building – proven ability and experience in building and maintaining effective relationships.
• Client management – proven ability and experience in managing client relationships and expectations.
• Client service orientation – strong client service orientation.
• Experience with pre-construction process.
• Vendor management – proven ability and experience in managing vendor performance.
• Construction project management experience in medium to high-risk environments is an asset.
• Understanding of Petroleum Safety Standards is an asset
• Quality – possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate best practices and technologies in order to optimize program delivery and deliver value to the client.
• Computer proficiency – proficient in and experience with MS Office suite of applications, project tracking software along with proven ability to quickly learn new applications. 
• Valid Driver’s License.

Licenses and/or Professional Accreditation

One or more of the following would be considered an asset:

• Technical degree/diploma/certificate in Architectural, Construction or Civil Technology, Construction Management, Quantity Surveying, Building Science or in a related field.
• Project Management Institute (PMI) Certification.

The Capital Programs Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements.

At this position level: 

Projects are typically of moderate complexity, risk and exposure.

KEY DUTIES & RESPONSIBILITIES

For the assigned projects:

• Responsible for end-to-end delivery of assigned projects.  
• Creates and implements successful project plans.
• Oversees the activities of project team members and monitors project task completion. 
• Determine and Manages resource and budget requirements, cost estimates, and timelines.
• Responsible for managing, controlling, and reporting on project schedules, costs, margins and profitability. 
• Identifies project risks and develops and implements mitigation and contingency plans.
• Monitors project delivery against timelines and ensure timely completion.
• Proactively Communicates project status, information and actions to relevant concerned parties.
• Oversight for of all Project Site supervision and construction activities. Ensures project materials and workmanship meet project design specification and high-quality standards.
• Ensures completion of required project documentation, daily job reports, HSE and financial reporting.
• Oversight for assigned project estimating, sub-trade selection and project strategy.
• Manage and participate in pre-construction project activities, providing insight and collaboration with project, design, and client teams 
• Collaborates with project concerned parties, defines project scope, deliverables, and requirements. 
• Ensures projects are delivered on time, within scope, budget, and requirements, and complies with all regulatory, environmental, and health and safety requirements.
• Willingness to travel to project sites as needed. Multiple times within own province and perhaps to other provinces (Once or twice a year)

Client Relationship Management

• Develops and maintains effective relationships with clients. 
• Responsible for resolving issues, managing client expectations, and ensuring client satisfaction.

• Exceptional communication (written and verbal), persuasion, and negotiation abilities to manage stakeholders effectively.
• Possess 2-4 years of General Contractor, Interior fit out project experience.
• Project management aptitude – ability and experience in delivering projects on-time, on-budget, within specifications, and in-compliant with all requirements including but not limited to regulatory, environmental, health, and safety requirements.
• Project Budget management – proven ability and experience in developing and managing budgets.
• Project risk mitigation and management – proven ability and experience in mitigating and managing project risks.
• Working knowledge of the provincial building code and standards.
• Demonstrate strong leadership qualities and the ability to work independently.
• Proven track record working in a complex, fast paced environment with multiple client projects.
• Demonstrate experience working with other consultants and contractors, and coordination of major projects.
• Have excellent problem solving and decision-making skills.
• Strong knowledge of engineering concepts, methods, and standards.
• Relationship building – proven ability and experience in building and maintaining effective relationships.
• Client management – proven ability and experience in managing client relationships and expectations.
• Client service orientation – strong client service orientation.
• Experience with pre-construction process.
• Vendor management – proven ability and experience in managing vendor performance.
• Construction project management experience in medium to high-risk environments is an asset.
• Understanding of Petroleum Safety Standards is an asset
• Quality – possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate best practices and technologies in order to optimize program delivery and deliver value to the client.
• Computer proficiency – proficient in and experience with MS Office suite of applications, project tracking software along with proven ability to quickly learn new applications. 
• Valid Driver’s License.

Licenses and/or Professional Accreditation

One or more of the following would be considered an asset:

• Technical degree/diploma/certificate in Architectural, Construction or Civil Technology, Construction Management, Quantity Surveying, Building Science or in a related field.
• Project Management Institute (PMI) Certification.

The Senior Financial Analyst provides complex transactional support for a process within a full accounting cycle and is knowledgeable in the full transactional details and accounting cycle and can effectively review all transactions within the portfolio and can communicate recommendations to senior stakeholders. Provides analysis, takes leads and makes recommendations for areas such as planning, forecasting, reporting, audit and process improvements. 

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.   

Opportunities for Development:   

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles.  Success in the role offers Team Members the opportunity to explore various roles – some include:  

• Finance roles for different industry workstreams
• On account operations leadership roles in both Facility Management and Project Management

KEY DUTIES & RESPONSIBILITIES 

Safety Ownership and Regulatory Compliance: 

• Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law. 

Accounting  

• Complex transactional support for a process within an accounting cycle 
• Completes and resolves assigned complex or high volume account reconciliations  
• Identifies and resolves complex transactional accounting discrepancies.  Recommends solutions for accounting discrepancies and seeks involvement of management, where required 

Accounting Policy 

• Understand GAAP requirements relevant to the financial cycle or portfolio supported 

Audit Support and Controls 

• Intermediate understanding of internal/Client control requirements and seek guidance on complex areas. In addition to ensuring compliance. 
• Maintains accurate and complete records for audits 
• Gathers audit support data upon request 
• Liaises with auditors to review audit support 

Financial Systems 

• Intermediate level knowledge of current accounting systems and MS Office suite of software 
• Intermediate understanding and ability to document the transactional and financial data flows between relevant financial systems 
• Able to work with IT and operational teams on intermediate and more complex system setups, as well as recommend technology improvements related to Finance 

Planning/Forecasting 

• Prepares more complex forecasts (internal and external) with the appropriate back-up (including assumptions and calculations)  
• Responsible for partnering with stakeholders in preparation of forecasts   

Analysis 

• Prepares in-depth financial analysis (recurring and ad-hoc) and makes recommendations to internal and external stakeholders 

Reporting 

• Preparation and/or review of internal/external reports  
• Presenting reports to stakeholders 
• Prepares intermediate business cases 

Scope/Complexity 

• Single, high volume or multiple, low volume portfolios 
• With complex transactions 
• Some understanding of the broader portfolio 

Interaction with Stakeholder  

• Increased Stakeholder interaction  
• Consults with Manager for significant issues with recommendations 
• Generate transactional data and more complex analysis to support operational decision making, with recommendations 

Financial Management/Contract Interpretation 

• Strong understanding of financial obligations of portfolio and ability to investigate and interpret on areas as required. 
• Ensures portfolio deliverables of a financial nature are met in a timely and efficient manner 
• Monitors forecasted annual performance and recommends/assists in action plan 
• Seeks guidance on contract/portfolio financial terms and conditions for assigned accounts 

Process Adherence / Implementation 

• Understand complex business processes and ensures compliance and ensures appropriate documentation 
• Conducts root cause analysis on process gaps. Recommends major process improvements within assigned portfolio 
• Prepares draft policies and procedures 

Problem Solving 

• Identification of basic issues or discrepancies  

Technical and Business Knowledge 

• Has gained an intermediate level of understanding of the industry and business which they support.  Can answer basic questions regarding the general business. 
• Has cultivated relationships with operational counterparts and has earned trust as a business partner. 

KNOWLEDGE & SKILLS

• College/University graduation and CPA designation and 3-5 years of demonstrated experience
• Ability to communicate accounting principles to support procedures and to explain financial results within the team and to internal customers.
• Ability to complete and resolve assigned complex account reconciliation which sees the highest transaction volume or deal with multiple portfolios or business units.
• Ability to reconcile and resolve discrepancies between general ledger and sub ledger.
• Ability to identify and provide recommendations for issues and process improvement opportunities at account and business unit level following GAAP procedures.
• In-depth understanding of audit requirements within scope of responsibility.
• Ability to provide input to process documentations and business cases; write variance explanations, summaries of findings and recommendations.
• Advanced level knowledge of current accounting systems and MS Office suite of software

Licenses and/or Professional Accreditation

• Certified Professional Accountant (CPA)

This position troubleshoots, calibrates, and adjusts plant floor devices as necessary to maintain optimal performance of plant floor equipment. This position sorts calls and breakdowns and expedites their completion. This position provides information to maintenance mechanics on how to complete required repairs to resolve breakdown situations. This position assists in solving the daily problems inherent in keeping the conveyors or physical facility in good working order.

Responsibilities:
Responds to internal customers.
Responds to facility alarms and emergencies.
Troubleshoots problems that arise.
Performs preventative maintenance.

Qualifications:

Bachelor's degree or international equivalent in engineering - Preferred
Programming experience including troubleshooting, basic understanding of networks, motor control theory, and operation including basic AC and DC electrical troubleshooting - Preferred
Proficiency in Microsoft Office products
Ability to read and interpret electrical schematics and elementary diagrams

12/19/2024

Address:

17600 Yonge Street

Language capabilities: Mandarin and Cantonese

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $44,000.00

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package