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The incumbent routinely provides a wide range of administrative and secretarial support services for the Health & Community Studies Department Chair, faculty and students. As the first point of contact for multiple stakeholders, the incumbent provides a welcoming and professional experience. The incumbent is conscientious, proactive and respects confidentiality.

Duties and Responsibilities:

1. Provides administrative and secretarial support to the Academic Chair.

• Anticipates the needs of the Academic Chair and provides timely and professional administrative supports;

• Maintains the Academic Chair’s calendar. Schedules and recommends appointments, cancellations, and postponements when scheduling conflicts arise;

• Communicates widely for the department by writing email messages, letters and memos and creating first-draft reports and other documents as required by the Academic Chair;

• Liaises with other College units, as required, in order to assist the Academic Chair in responding to a wide range of systems and processes;

• Provides hospitality as the first point of contact with students, faculty, and external stakeholders;

• Prepares files for the Academic Chair’s review prior to appointments with students (researching student records as required);

• Answers the telephone, greets students and clients, and handles their concerns and inquires;

• Processes and handles incoming and outgoing mail;

• Develops and maintains various department and program-related systems and processes;

• Maintains the department’s general and archival filing system including electronic records;

• Processes relevant data and forms for programs and student records management for the department (i.e. student grade changes, exemptions, supplemental exams, class lists, correspondence);

• Arranges travel for out-of-town meetings for the Academic Chair and faculty such as car rentals, flights, hotel accommodations;

• Assists the Academic Chair with selection committees for the hiring of faculty and staff; including managing documents for the committees, preparing for the logistics of interviews, and providing hospitality when greeting applicants.

2. Assists the Academic Chair and faculty with administering and adhering to college policies and procedures:

• Distributes and ensures prompt return of a variety of student-related documents including: advanced standing, exemptions, incomplete grades, supplemental grade assignments, plagiarism. Learning contracts, prior learning assessment and PLAR recognition initiatives, withdrawals and course add/drop requests;

• Supports the administration of program assessment tools (Key Performance Indicators and course assessments);

• Attends to processes related to student enrolment management systems and procedures by locating directives and following processes and timelines as required;

• Attends to processes related to Comms course outline submission deadlines and produces Comms outline completion reports for review by the Chair;

• Acts as the departmental hub in the dissemination of accurate and timely information.

3. Organizes and attends to details relating to all department meetings:

• Communicates broadly within the department and arranges meetings for:

  • Program Advisory Committees (PAC)

  • High Risk meetings

  • Faculty/Staff meetings

  • Evaluation & Promotion / Final Grades

  • Program Quality Review

  • Student meetings

  • Outside Stakeholders

  • Canadian Association of Schools of Nursing (CASN)

• This work includes booking rooms, preparing related materials, ordering and arranging for meeting refreshments as required;

• Creates, posts and distributes minutes and other meeting-related documents;

• Maintains committee member lists;

• Supports Program Advisory Committees, collates information, provides initial drafts of annual reports and takes minutes as required.

4. Coordinates administrative deadlines

• Assists the Chair in the development of routines and procedures for the smooth function of daily operations;

• Handles inquiries and concerns regarding on-going department activities and programs.

5. Provides hospitality for and general orientation to new professors/instructors.

• Assists new professors/instructors by explaining regular procedures.

6. Performs other related duties as assigned

• Assists with College functions as required;

• Provides backup assistance when other department support staff are absent.

Required Qualifications:

• Minimum two (2) year diploma in Executive Office Administration or equivalent;

• Minimum three (3) years experience in a busy client-centered service environment operating within large complex systems. Experience in writing routine correspondence and in developing and drafting reports. Experience managing simultaneous deadlines with minimal supervision.

*This position is paid at Payband E

*Vacancy is for P21265

Job Summary: As a member of the BGIS SCS Team, you will be generally responsible for heavy duty cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations. 

***Day, Evening and Night shifts available (Monday to Friday)***

Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor the Heavy Duty Cleaner will:

• Clean floors by sweeping, scrubbing, or vacuuming
• Dry/wet mop (wash/scrub) and polish hard surface floors. (The washing/scrubbing of floors is done with hand held or walk behind buffing machines. In large open applications, automatic equipment may be used to perform these functions) 
• Strip and finish hard surface floors manually or with power equipment when required 
• Transport garbage from drop points to garbage bins or compactor 
• Transport maintenance machinery, where necessary, between floors and job sites 
• Cleans and stores equipment and machinery used
• Cleans glass areas requiring ladders, scaffolding or other extension equipment to reach. 
• Cleans washroom floors including stripping and finishing 
• Cleans stairwells and elevator cabs where ladders are required 
• Loads and unloads supplies and replenishes cleaning solutions
• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
• Other duties that management may assign 
• Notify managers concerning the need for major repairs or additions to building operating systems
• Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications
• Strip, seal, finish, and polish floors
• Steam clean or shampoo carpets
• Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals.

Job Requirements:

• Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
• Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
•  Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Ability to lift, push and pull heavy items as well as climb ladders.
• Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
• Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
• Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand, walk and talk or hear. The employee is required to use hands and fingers to handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Overview

Overview

Overview

Overview

What is the opportunity?

RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that enables success at every level and equips us to help our clients achieve their financial goals.

The RBC Dominion Securities branch located in Orillia is looking for a resourceful, empathetic and collaborative individual to join our leading wealth management firm as an Administrative Assistant.

By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering efficient internal support, you will be invaluable in ensuring the Advisory team functions fluidly and that each member receives the assistance they need to perform at their best.

What will you do?

• Impact client experience through execution of client account administration, including account opening, account maintenance and efficient resolution of client request.
• Maintain existing client accounts and identify opportunities to contact clients. You will be responsible for managing timelines and key dates for accounts to help ensure clients feel supported by our team.
• Become well-versed in internal controls and industry regulatory requirements, ensuring client files and other necessary documentation is accurate, up-to-date and compliant.
• Respond to client inquiries in an understanding and time-efficient manner (account transactions, requests, account documentation, account reporting, etc.).
• Assist the Advisor team in welcoming and onboarding new clients.
• Leverage your passion for planning to coordinate and prepare meetings for Advisors with their clients/prospects.
• Tap into your superior problem resolution skills to provide proactive client service.
• Effectively manage incoming communications from clients, Advisors and other internal and external partners.
• Draw on your social media skills to update the team’s communication channels, including websites, LinkedIn, Facebook, brochures, newsletters.

What do you need to succeed?

Must-have

• Strong skills in working with various business applications/technology
• High level of time management and organization skills
• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients

Nice-to-have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH)
• Knowledge of RBC Dominion Securities’ systems and procedures
• Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, to think progressively to keep growing, and to work together to deliver trusted advice that will ultimately help our clients thrive and communities prosper. We care about each other and collectively work hard to reach our potential, make a difference to our communities, and achieve success that is mutual. You will also benefit from:

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• An opportunity to make a difference and have a lasting impact on the lives of others
• The chance to work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

19 FRONT ST N:ORILLIA

ORILLIA

Canada

37.5

Full time

WEALTH MANAGEMENT

Regular

Salaried

2024-11-02

Apply By: Thursday, May 2, 2024 11:59 pm EDT

What can I expect to do in this role?

Provide clerical and administrative support ensuring the efficient daily operation of the office, while operating within standard operating policies, procedures, and practices.

How do I qualify?

Mandatory

• Ability to pass an OPP background/ security investigation.

Knowledge, Skills and Abilities:

• Knowledge and skill to utilize the Microsoft's Office Suite (e.g., Word, Excel, PowerPoint, Outlook) to produce correspondence, reports, memoranda, presentations with graphics, and maintain records as well as specific computer programs related to finance, human resources, time capture, and payroll.
• Knowledge of standards and policies related to effective records management.
• Ability to complete all administrative and clerical duties such as preparation of correspondence/presentations/ reports, making purchases and processing expenses.
• Ability to organize and prioritize work/tasks.
• Analytical and problem solving skills to identify and resolve discrepancies relating to attendance credits, invoices and expense claims by referring to administrative procedures or guidelines.
• Oral communication and interpersonal skills to answer telephone calls, greet visitors and to respond to general enquiries about the program area or to transfer calls to appropriate staff and to deal with external contacts for the coordinating of travel, conference and accommodations.
• Ability to exercise sensitivity, tact and diplomacy in handling confidential information and while greeting and responding to requests for information from various individuals.
• Written communication skills to compose a variety of correspondence and reports.

Additional Information:

Interested applicants are encouraged to apply even if they do not meet every requirement in this job posting.

Application Instructions:

Resume / cover letter must be received no later than 11:59 pm on the closing date. Submit quoting WIN ID # (if applicable) and file # 24-053 showing how your qualifications, training and experience relate to the position to: S/Sgt. Laura West - 777 Memorial Ave, Orillia, ON L3V 7V3.

Only those applicants selected for interview will be contacted.

Telephone: 705-329-7664

Email: [email protected]

Job Description

• The candidate will be responsible for authorizing and organizing the establishment of major departments and associated senior staff positions.
• The candidate must coordinate the work of regions, divisions, or departments.
• The candidate must establish financial and administrative controls, develop and approve promotional campaigns, and approve overall human resource planning.
• The candidate will be responsible for establishing organizational objectives as well as developing or approving policies and programs.
• The candidate must represent the organization or delegate representatives to act on its behalf of the organization, in negotiations or other official functions.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a Bachelor’s degree.
• The ideal candidate will have at least 3 to 5 years of experience in a related industry.
• The candidate must be able to supervise 11 to 15 people.
• The candidate must have excellent oral and written communication skills.
• The candidate should be a good team player.

How to Apply

If you wish to apply, please utilize the provided options to submit your application.

By email

[email protected]