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Overview

Overview

Overview

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.

• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.

• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Mississauga-Dundas&Hurontario

Employment Type

Regular

Weekly Hours

15

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Overview

Overview

Overview

Overview

Overview

Overview

Group Summary:

• • Directs work of all Human Resources positions continually reviewing / updating using Plan / Check / Do Provides instruction, guidance and leadership to employees by assisting in solving day to day problems, utilizing the Magna Employee Charter while implementing the policies and procedures of the company.
  • Development of divisional policies and procedures as required to support corporate, legislative and divisional objectives.
  • Manages Recruitment activities, producing job descriptions, working with recruitment consultancies, organizing interviews, ensuring integrity of process.
  • Manages Training and development activities for division, including annual assessment of training needs, budgets and providers ensuring support for continued development of employees.
  • Investigates / implements   Best Practices at other divisions.
  • Assists / liaises with all employees, resolving issues in a timely manner utilizing all available supports including Open Door Process and EAP.
  • Oversees payroll and related preparation of all reports / returns including D.P.S.P / EHT / WSIB / Tax Remittances / T4’s etc.
  • Develops / enforces Security Procedures / ensures positions filled to man gate.
  • Sets / ensures goals for Continuous Improvement are met by Department.
  • Contributes to various Audits (H&S/Environ/.EOS, HR/Ergo Assessment) results and the subsequent Action Plans.
  • Analyses information from all departments for various applications such as WSIB / turnover / absenteeism / PPE etc.
  • Provides input to the business planning process as it relates to the goals and objectives in the workplace.
  • Full compliance with all administrative requirements within MBCM as well as compliance with current Customer standards and procedures / quality programs and Environmental Management Systems Standards.
  • Observes all Federal / Provincial Regulations including standards for safe working conditions as outlined in the Occupational Health & Safety Act as well as Policies and Procedures outlined in the Employee Handbook.
  • Participates/ encourages participation in Continuous Improvement / Suggestion Programs.
  • Performs other assignments as requested by Management from time to time as well as making Manager / Designee aware Champions Employee Advocate Program, working with advocate / management to resolve all issues on a timely basis.

  Core Competencies:

  • Analytically minded with solid organizational and communication skills able to meet prescribed deadlines, sometimes under pressure
  • Applies knowledge of Ontario Human Rights Code, Ontario Employment Standards Act, Ontario Occupational Health and Safety Act, Pay Equity Legislation and the Workers’ Compensation Act to duties and responsibilities.
  • Possesses proven organization and management skills

  • Works outside of regular administration hours when necessary to meet deadlines

  • Works effectively without supervision
  • Uses teamwork skills to work co-operatively with all departments as well as fellow employees
  • Ability to maintain confidentiality when working with information, files and records that are confidential and must not be divulged without the consent of management.
  • Provides direction, motivation and sets an example through open communication and modeling best practices providing appropriate feedback, support and resources to improve effectiveness of individuals and teams.
  • Uses managerial skills and experience to adapt to/roll out changes to policies/procedures/benefits ect. in the workplace
  • Demonstrates skills to consistently achieve commitment and consensus from all stakeholders.
  • Ability to discuss strategic and sensitive issues, aware of the impact a new program may have on existing or expansion of facility

   

  Education/Experience

  • Post secondary education in HR or equivalent.
  • 10 plus years of relevant work experience.
  • Comfortable using a personal computer and other general office equipment
  • Proficient in Microsoft Office (Excel, Word, PowerPoint) and other various applications
  • Good command of the English language both verbal and written.
  • Must be able to work in a strict confidential environment.

Awareness, Unity, Empowerment:

Regular / Permanent

Cosma International