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The Invoice Quality Administrator has experience and working knowledge in the Input, Rate and Billing functions. Reponsible to review, analyze and update probill information proactively to ensure customer invoices are accurate upon distribution. Must recognize repeat issues in the Invoice Audit, provide feedback and offer corrective solutions to Management.

How You'll Help:

• Review and process transactions within the Invoice Audit Programs for Billing and Rating accuracy
• Validate key Billing data elements effecting the accuracy of the Invoice are correct. Including Shipper, Consignee, Bill To, Pieces, Weight, Terms, Dimensions
• Validate system generated rates; assign appropriate rates based on customer tariff agreements
• Ensure additional services are invoiced accurately according to established tariffs
• Interpret Bill of Lading information and accurately update the AS400 to create and/or revise an existing probill
• Work proactive Invoice Quality Reports to improve overall invoice accuracy, including: US Cube Report, Extreme Length Prepaid/Collect
• Work Invoice Quality Email Boxes – Accessorial Updates, Unrated PROs, R&L Term Changes
• Complete Direct Deposit
• Process transactions from the EDI Audit Queue
• Process Reweigh and Reclasses
• Escalate issues within established guidelines to ensure accurate invoicing
• Investigate and advise of potential Customer Deals and Invoice Audit rules that could be implemented in the AS400 to improve invoice accuracy
• Maintain positive customer relationships, both internally and externally
• Other related duties as may be required

Your Skills & Experience:

• Minimum of secondary education
• Post-secondary education in business administration or related field, an asset
• A suitable combination of education and experience may be considered
• Minimum one year experience in Billing/Rating Departments
• Excellent verbal and written communication skills
• Computer skills – accuracy, MS products including strong Excel skills; AS400 experience, an asset. Must possess the ability to learn new software
• Demonstrated interpersonal and customer relationship skills
• Strong analytical and problem solving skills, particularly numerical
• Detail orientated with the ability to work accurately in a high volume, fast-paced environment.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Administrative Assistant will support the Director of Maintenance by managing productivity calculations, maintaining accurate system data, and assisting with financial and administrative tasks to ensure smooth and efficient maintenance operations.

How You'll Help:

• Update and maintain the maintenance management system with accurate data.
• Ensure the timely and accurate processing of vendor invoices are submitted for payment.
• Troubleshoot and resolve system-related issues promptly.
• Track salaried employee absences and complete all necessary payroll documentation.
• Enter hourly employee hours daily, monitor absences, and ensure accurate payroll processing.
• Maintain records of trailers due for inspection and ensure timely follow-up.
• Enter all work orders into the garage register daily to maintain accurate job tracking.
• Handle incoming phone calls professionally, taking messages or directing calls as appropriate.
• Perform additional tasks assigned to support the overall operation of the maintenance department.

Your Skills & Experience:

• Minimum of secondary education in Business Administration or equivalent, an asset
• A suitable combination of education and experience may be considered
• Minimum of 1 year of related experience and/or training in maintenance operations or administrative support.
• Previous Transportation experience is preferred
• A suitable combination of education and experience may be considered
• Excellent verbal and written communication skills
• Demonstrated interpersonal and customer relationship skills
• Strong analytical and problem-solving skills, particularly numerical
• Detail-oriented with the ability to work accurately in a high-volume, fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook) is mandatory.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.
• Ability to adapt to system updates and troubleshoot minor technical issues.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Overview

Overview

Overview

Overview

The Invoice Solution Analyst receives, prioritizes, investigates and processes customer invoice disputes within established company guidelines. They are to identify root causes and collaborate across functions to implement processes to ensure resolution.

How You'll Help:

• Corporate – serves all divisions across all departments – juggling stakeholders internal and external Establish and maintain accuracy KPIs
• Collaborate across departments; including Sales, Operations, Pricing and Rates, to identify problems. Work to remove barriers and find solutions to ensure the collection of outstanding invoices
• Participate in or host conference calls and/or meetings to correct and align internal stakeholders with external customers
• Receive and prioritize invoice disputes through Invoice Solutions Salesforce system as well as receiving disputes over the phone
• Investigate reoccurring invoice disputes, identify root causes, and collaborate across functions to implement processes to ensure resolution
• Work with the leadership team to identify and develop strategies for the resolution of invoice discrepancies to minimize DSO (days sales outstanding)
• Interpret customer contracts and rates
• Investigate, prepare, and request customer refunds
• Create and maintain standard operating procedure documents
• Take ownership for decision making and have the confidence to make tough decisions that affect Company revenue
• Monitor requests over 10 days on a daily basis; and escalate issues to Customer Resolution Manager when necessary
• Always display a positive attitude and lead in a manner which motivates the team
• Other related duties as may be required

Your Skills & Experience:

• Post-secondary education in business administration, accounting or related field
• A suitable combination of education and experience may be considered
• 2+ years experience in a finance role, preferably in the transportation industry
• 2+ years experience in a Billing/Rating role
• Strong MS Suite skills; Outlook, Excel & Word; must possess the aptitude for learning new programs; AS400, Oracle, Truckmate, Salesforce – an asset; ability to learn new programs/platforms
• Exceptional customer service focus
• Excellent communication skills, written and verbal
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to work independently and to collaborate with others to meet customer expectations
• Ability to motivate a team
• Data entry
• Attention to detail

The Administrative Coordinator is responsible for manifesting, scanning, POD’ing and related duties for The Day & Ross Transportation Group. The purpose of this role is to support the business by looking after the administrative processes for the terminal.

How You’ll Help: 

• Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner
• Broker payroll processing including the inputting of City Drivers payroll in the terminal; confirmation of information provided by brokers and data entry for the terminal; providing brokers with invoice copies; and fielding inquiries as to payroll discrepancies.
• Welcome clients; ascertain nature of business and direct clients to appropriate managers and employees
• Schedule driver appointments.
• Send appointment requests via fax, email, and telephone.  Update system with appointment information.   Manifest and arrange appointments.
• Input pick up BOL’s and update POD’s.
• Pick-up Bills and POD’s: Enter bills and POD’s. Upload and edit EDI files. Ensure COD and cash shipment payments are received before tendering to agents.
• Agent Freight: Tracking and updating system information on shipments for agent delivery.
• Reports: POD reports – following up on PODs Make sure PODs are imaged. Missed appointment report following up with customers if freight not delivering.
• Call customers regarding appointment change, status, issues regarding appointment. 
• Log customer interaction consistently and accurately in AS400. 
• Redirect documents intra- and inter-terminal as well as to customers as needed
• Answer phone calls and email enquiries and relay calls and messages to appropriate managers and employees
• Attend meetings, take notes, and follow up on decisions within area of responsibility
• Order office supplies and maintain inventory for the terminal
• Create manifests, verify the weight for all LTL loads, load trailers, ensuring that the number of boxes/ shipments, weight and dangerous goods information is correct and complete
• Prepare manifests for trucks crossing from Canada to US border and vice versa
• Assist drivers with preliminary paperwork information such a bill of lading, trip envelops and border crossing procedures
• Input skeleton bills into the system ensuring that all critical information is input, enter comments regarding damages, shortages and ensure required signatures are present
• Gather, enter, and update data to maintain software database on daily basis as appropriate, establishs and maintain files and records 
• Ensure that correct information about missed pickups and deliveries is rescheduled
• Mentor and train office staff in procedures and in use of current software
• Assist with data entry
• Dispatch some night runs/shifts, and extend vacation coverage for dispatch

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Computer literate in Excel and Word
• Equipment knowledge is an asset
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies
• Results focused
• Exceptional interpersonal and leadership skils to manage demands and resolve issues with drivers, coworkers, etc.
• Must have a strong sense of urgency
• Good communication skills
• Must be able to work under a flexible work schedule 
• Must be a hands on operator, trainer, coach and mentor
• Must be able to build and maintain relationships  

The Truckload Specialist is responsible for ensuring complete customer satisfaction by responding to customer calls, answering questions, and solving issues related to truckload orders.

How You'll Help:

• Maintain a healthy working relationship with assigned client base
• Communicate with the terminals to ensure continued on-time service
• Build customer trips in our Truck Mate system
• Schedule delivery appointments to increase “load & go”/direct delivery system
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
• Answer general customer service inquiries related to truckload shipments
• Oversee truckload traffic flow for customers shipping full loads
• Complete daily tracking reports
• Other duties related to truckload customer service as may be required.

Your Skills & Experience: 

• Minimum high school diploma; post-secondary education in business, logistics or administration is a strong asset
• An equivalent combination of education and experience may also be considered
• Previous customer service experience in the transportation industry is a strong asset.
• Advanced communication skills – both verbal and written
• Strong computer skills, particularly MS Office, Excel and Outlook, as well as web based products and an aptitude for learning new software. Knowledge and /or experience with Truck Mate and Sales Force is a strong asset.
• Accuracy in keyboarding and data entry
• Demonstrated customer service skills
• Strong conflict resolution skills
• Ability to manage deadlines and work independently in a fast paced, high transactional environment
• Analytical with strong problem solving skills

Hours: 6am - 6pm Saturday/Sunday/8am-8pm/Monday 6am-2pm/Friday 6am -2pm

The Shunt Driver is responsible for ensuring proper, safe and timely handling of inbound and outbound trailers within the Terminal Yard. The successful candidate must ensure they maintain a clean work environment with a focus on proper handling techniques and safety. 

How You’ll Help: 

• Move trailers to and from the dock doors. 
• Park and organize equipment in the yard. 
• Conduct a yard check, which includes recording trailer numbers, refer settings, fuel level, trailer contents or seal numbers. 
• Conduct reefer check including unit number, reefer settings and fuel level.  
• Seal trailers and verify required. 
• Ensure yard is clean and operated in a safe manner. 
• Assist Line haul and P&D Drivers with locating, positioning and other equipment requirements. 
• Assist on Dock regularly. 
• Moving and handling large and cumbersome freight in a dock environment (50-75 lbs) 
• Operating a Forklift in congested areas. 
• Report any incidents of safety violation or security breaches. 
• Other related duties as may be required. 

Your Skills and Experience: 

• Minimum of Secondary education  
• Previous Transportation or operational experience is preferred; at least 1-year experience driving a shunt truck is preferred.  
• Class 1 license preferred but not necessary with applicable experience. 
• Forklift Certification. 
• Ability to lift up to 75 lbs. 
• Self-motivated. 
• Safety-minded. 
• Communication skills – good. 
• Able to work deadlines in high transactional environment. 
• Ability to champion business needs in a collaborative manner to colleagues. 
• Results focused. 
• English, other languages considered an asset 
• Able to work with little supervision 

As an Administration Manager, you will be responsible for overseeing all Terminal Administration, Customer Service, APT, Check in, Check out, LH OTB and reporting department Functions. Developing an engaged and motivated admin team is critical to the success in this role. A motivated, administrative professional with an emphasis on being customer solution and process improvement focused will be key elements to your success.

You will be a key manager in the terminal and have an important role in the overall success of the operations and will need to work with the other managers as a unified team to accomplish a high satisfaction rate with the customers and improve current processes.

How You’ll Help

• Manage the admin staff to ensure each meets service, quality and productivity objectives.
• Plan and coordinate administrative procedures and systems; devise ways to streamline processes.
• Manage employee issues such as individual poor performance, inappropriate behaviour, absenteeism, etc.
• Recruit and train employees on systems, processes and workflows.
• Help lead and apply the performance management processes, supporting employees in their personal and performance development.
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.
• Ensure employee scheduling is optimal to meet customer, operational demands and ensure compliance with internal hours of work policy.
• Work collaboratively with terminal-based teams and teams performing centralized corporate functions.
• Maintain a high level of service to both internal and external customers.
• Cultivate and foster a positive and productive culture in the office.
• Manage and maintain a safe office environment.
• Oversee general office communications and announcements.
• Assist Terminal Manager with special projects as needed.
• Serve as the point of contact for employee inquiries about office policies, benefits, and other HR matters.
• Assist in the onboarding process for new employees at Day & Ross.
• Serve as the liaison between different departments, ensuring effective communication and coordination.
• Regularly review KPIs to ensure they remain relevant as the organization’s goals or priorities.
• May perform other duties and/or responsibilities as required.

Your Skills & Experience: 

• Post-secondary education in business administration or related field, an asset
• A suitable combination of education and experience may be considered
• 1-year experience in a billing department, transportation, or related field
• A suitable combination of education and experience may be considered.
• Previous project management of large complex projects is beneficial.
• Must demonstrate deep knowledge of the technology environment.
• Background in business or equivalent work experience would be preferred.
• Experience in, or exposure to complex supply chain management methodologies 
• Communication skills - advanced
• Computer skills – accuracy, MS products, Oracle, web-based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Detail-orientated with the ability to work accurately in a high-volume, fast-paced environment
• Ability to champion business needs collaboratively to colleagues
• Results focused.