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Job Description:

• Department Overview 
  Helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities. 
  Job Details  
  What You’ll Do 
  As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.  
  As a valued member of our Contact Centre Team, you will:  

• Make people’s day:consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.  
• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. 
• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. 
• Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.   
   
   
  Where You’ll Work 
  After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team. 
   
  Job Requirements  
  What You Need to Succeed  
  We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. 
• High School Diploma or equivalent  
• Bilingual (French & English) 
• Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)  
• Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. 
• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). 
• Flexibility, resiliency, and a positive attitude when responding to challenging situations.  
• Passion to assist customers in resolving unspoken needs by offering consultative advice 
• Ability to work both independently and as part of a team.  
• Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. 
   
  Additional Information  
  We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.  
  Colleague Development  
  If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.  
  Training & Onboarding 
  We’re hosting in-person training and onboarding sessions at 7250 Mile-End for 10 weeks to ensure you’ve got everything you need to succeed in your new role.  
  InterviewProcess  
  We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. 
  National Occupation Classification (NOC) Code 
  14201 – Banking, insurance and other financial clerks (NOC)

We are looking for someone armed with a strong tool-kit to develop and maintain technical solutions that adhere to engineering and architectural design principles while meeting business requirements. You’ll also provide technical expertise with a focus on efficiency, reliability, scalability, and security includes planning, evaluating, recommending, designing, operationalizing, and supporting solutions in compliance with enterprise and industry standards. Sitting in this position will help expand your knowledge, strengthen your expertise and introduce you to the inner workings of our business alongside a team of seasoned, diversely-skilled technology professionals. The ideal candidate is willing, and able to research, maintain, configure, administer, and provision data platforms, infrastructure, applications, and services across our platforms.

• Perform systems administration: monitor, configure, back-up, authenticate, tune, maintain, monitor applications, services, and systems.
• Identify issues, develop, and maintain processes that address and resolve them, (and be sure to communicate/alert stakeholders as needed).
• Apply and share technical expertise during incident management life cycle (e.g. analyzes reports and outages, perform impact assessments, facilitate stakeholder communication).
• Apply your deep technology expertise to ensure that all areas across the organization that touch various technologies have the necessary tools, processes, and documentation they need to operate effectively.
• Partner with Operations to automatically integrate with appropriate tools and processes as part of automated/self-serve application, platform, or infrastructure releases.
• Apply an in-depth understanding of relevant business needs and work with technology partners to identify and leverage synergies across the various areas.
• Design, implement and maintain an automated build and install/deploy process; develop and maintain build scripts of projects and/or products.
• Evaluate and recommend optimal technology solutions within business technology architecture; collect environment requirements for infrastructure implementation by analyzing the current system environment, using technical tools and utilities.
• Integrate technical solutions within the business environment, recognizing system interdependencies and reusability, and ensuring seamless delivery.
• Perform Release Engineering functions for either cloud or non-cloud services, products and platforms
• Ensure effective change management (using ServiceNow).
• Give specialized support (like research, installation, configuration, L3 support) and meets or exceeds established standards/service levels, while minimizing operational risk.
• Design, review, integrate infrastructure and application requirements (non-functional, security, integration, performance, quality, operations etc.).
• Build/deploy base infrastructure components (e.g. Azure capabilities including Virtual Machines, ASE, AKS, Blob storage, geo-replication, etc.) and application services for all environments. Help evolve the base infrastructure and operational environment, deploy new technologies in Azure and other cloud providers.
• Maintain base infrastructure components, work with vendors (Azure) to report problems, and receive fixes.
• Implement Continuous Planning, Development, Integration, Deployment, Testing, Delivery & Monitoring, and Feedback
• Use metrics to monitor environment performance, pinpoint ways to boost performance and resource utilization.
• Be aware of and follow necessary processes/standards, business technology architecture, risk and production capacity guidelines.
• Create and document disaster and business recovery plans and procedures.
• Gain knowledge of TD services, applications, infrastructure, analytical tools and techniques, industry trends.

Job Requirements

Looking for an individual with a strong engineering mindset, sense of ownership - strong organizational, follow-up and priority-setting skills to handle highly-complex and multi-faceted assignments and to work independently

• Undergraduate Degree or Technical Certificate
• 6-10 years relevant experience
• Appetite for contributing within a complex and critical environment
• Expert knowledge of specific domain or range of engineering frameworks, development, technology, tools, processes, and procedures, as well as organizational issues. Experience as a primary subject matter expert in multiple areas and a consultant on all aspects of technology and solutions
• Advanced and extensive knowledge of technical environment, standards, processes, procedures, operating systems, networks, design activities, best practices
• Strong experience working on Linux based and/or Windows infrastructure
• Experience deploying, managing and operating complex applications in a Cloud environment e.g. Azure
• Understanding of Python and/or Java or other modern programming languages and the ability to code for automation
• Understanding of critical concepts in CI, CD, CM and Agile principles
• Readiness and motivation (as senior or lead developer and valued subject matter expert) to address and resolve highly complex and multifaceted development-related issues, often independently.
• Excellent troubleshooting skills
• Experience in infrastructure, services and application monitoring and logging
• Configuring and managing big data technologies / databases and understanding of various approaches to data storage and indexing is an asset

Additional Information

Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
• Learn voraciously, stretch your thinking, share your knowledge and educate others.
• Communicate and collaborate with both technical and non-technical professionals.
• Cultivate winning relationships by building trust with business and technology partners.
• Share our commitment to productivity, effectiveness and operational efficiency.
• Embrace change and witness amazing things happen – from the inside.

#Li-Hybrid

We are looking for a strategic and result-oriented growth leader, with a passion to innovate and improve access to high quality healthcare for Canadians, to join the Canada Leadership Team as Director of Health System Partnerships. This role is responsible for initiating, cultivating and executing on strategic growth opportunities in the Hospitals and Health Systems (HHS) division of Teladoc Health Canada. Success in your role will be measured by your ability to meet revenue targets and overall expansion of our market presence across Canada.

In this role, you will be responsible for managing all aspects of the HHS commercial business, inclusive of leading a team of business development and client management professionals. You will liaise with appropriate provincial, territorial, and federal government agencies, health authorities, healthcare delivery organizations and provider groups in the West/East region to secure adoption and implementation of Teladoc Health’s virtual care suite of services and tools.

Role and Responsibilities

• Develop and execute strategic growth plans for positioning and expanding Teladoc’s suite of products and services in Canada by fostering creative partnerships with provincial, territorial and federal governments, health authorities, and other hospital and health system executives

• Strengthen Teladoc Health brand as a leader in virtual care and trust advisor to the public healthcare system

• Grow pipeline and manage existing and future opportunities throughout the cycle from prospect, to discovery to proposals, contracting

• Facilitate executive conversations to identify partnership opportunities with Teladoc Health that yield to growth

• Coordinate projects pre and post sell with several groups within Teladoc leaders, to advance opportunities and set up for successful launch

• Monitor and report on all sales activities, revenue and pipeline to meet revenue targets

• Recruit, manage, inspire and coach a team of business development and client management professionals

• Travel, as needed, for in-person meetings, conferences, demos and partnership workshop sessions

• Define and improve partnership and sales processes and operating model

• Monitor competitive activity, trends, and report on all sales activities / potential for each prospect

• While this role has national scope, the ideal candidate is located in British Columbia or Alberta, is willing to travel 20-50% of the time within the Western provinces with occasional travel to Eastern provinces

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Skill Requirements/Preferences

• Self-motivated, growth oriented, and disciplined with a passion to address gaps in healthcare through partnerships and innovation

• Bachelor degree required, in business administration, healthcare, technology or related field, Masters preferred

• Minimum 10+ years of experience, with minimum 5 years of demonstrated business development, partnerships and growth success in the public health sector in Canada and leading a team

• Strong understanding Canadian healthcare system, its challenges and opportunities, and emerging trends in models of care, technology adoption and healthcare transformation

• Strong communicator, comfortable with initiating and holding discovery discussions with senior executives, medical and clinical leadership, information technology and other leaders in the healthcare system, from hospitals, to regional authorities, ministries and beyond.

• Experience with overseeing and reviewing proposals, pricing and facilitating contracting and negotiation process

• Strong understanding of public sector sales principles, techniques and methodologies

• Excellent communication skills with ability to articulate complex concepts persuasively

• Proficiency in CRM software and tools for pipeline management and reporting

• Ability to travel 20%-50% of the time, as required for key in-person meetings

Medcan is recruiting for a part-time Clinic Nurse, RN to join our growing high-performance nursing team. We are seeking an experienced and client focused professional with a great attitude who is able to work independently and as part of a team. The role is accountable for the effective delivery of screening and primary care nursing services for clients during their Annual Health Assessment, Year-Round Care clinic appointments and other Medcan services.

The Accountabilities:

• Immunization and vaccination education and administration
• Health assessment and teaching on cardiac risk factors, immunizations, and other nursing responsibilities
• Primary Care Nursing procedures such as ear syringing, dressing changes, suture/staple removal, and assisting the Physicians with basic nursing skills
• Administration of maintenance medications such as Vitamin B12, testosterone, and allergy serums
• Coordinating with other Clinic staff to ensure exceptional delivery of service
• Monitoring and facilitating the flow of patients through the Clinic
• Travel Clinic client education and vaccination

The Requirements:

• Registered Nurse/ Registered Practical Nurse in good standing with the College of Nurses of Ontario
• Minimum 1 year of nursing experience
• Nursing experience in a primary care environment or acute care setting preferred
• Good understanding of publicly-funded vaccine schedule and travel vaccines is an asset
• Current CPR/BCLS certification
• Superior verbal, written and electronic communication skills
• Experience in travel health, occupational health and pediatric nursing is an asset
• Proficiency in MS Outlook and Word

This is a part-time role scheduled a minimum of 2 shifts per week during business hours Monday through Saturday. The role sits primarily at our Oakville Clinic at 2275 Upper Middle Road East, but requires flexibility to commute to our Toronto Clinic at 150 York St. on an as-needed basis.

KEY RESPONSIBILITIES:

• Design, develop, and maintain our experimentation platform using Python, Java.
• Integrate and manage feature flags and experimentation workflows using Eppo and LaunchDarkly.
• Develop and maintain APIs to facilitate seamless integration between the experimentation platform and other systems.
• Work closely with cross-functional teams, including product managers, engineers, and data scientists, to understand experimentation needs and deliver solutions.
• Collaborate with the ML and Analytics teams to implement data-driven experiments and analyze results.
• Ensure the scalability, performance, and reliability of the experimentation platform.
• Document development processes, and technical specifications of experimentation platform, communicating effectively with stakeholders, team members, and collaborators.

MINIMUM REQUIREMENTS:

• Strong proficiency in programming languages Python, Java.
• Proven experience in designing and developing APIs using Python web frameworks (e.g., Flask, Django, FastAPI, Sanic).
• Knowledge on LaunchDarkly or similar feature management platforms.
• Knowledge on Eppo or similar experimentation platforms
• Experience in AWS cloud computing platform.
• Familiarity with data, analytics and ML concepts.
• Capability to work in a fast-paced and dynamic environment, adapting to changing priorities and requirements.
• Strong communication skills, with the ability to effectively convey complex technical concepts to diverse audiences.

QUALIFICATION REQUIREMENTS        

• Bachelor’s degree in computer science, Computer Engineering, relevant technical field, or equivalent practical experience.
• 5+ professional software development experience.
• 3+ years of work experience in AWS cloud stack
• Experience in container technologies like Docker, Kubernetes.
• Experience in Data/ML Engineering will be beneficial.

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

What you’ll be doing

• Using specified cleaning/disinfecting/sanitizing agents ensures clean and safe environment for residents and staff inside and outside of Long-Term Care facility.
• Adheres to established company policies and procedures regarding infection prevention and control, quality assurance, fire, and safety etc.
• Participates in staff meetings as assigned, attends in service education programs and completes all mandatory education as assigned.
• Collaborates with other departments in such tasks as transferring residents, moving, ordering and storing supplies, ordering/maintenance/distribution of furniture and equipment etc.

 What you bring

• Comfortable handing considerable heavy lifting, reaching, squatting, kneeling, crouching and moving equipment, climbing ladders and exposure to biochemical agents and wet floors.
• Ability to work safely, following established safety practices and procedures.
• Criminal Reference Check with Vulnerable Sector Screening to be provided.

What you’ll get

• Continuous mentorship, support for life-long learning and growth opportunities 
• Opportunities for advancement and career growth within the organization 
• A rewarding and meaningful work experience where you can enrich your life and the lives of others  
• Employee Family Assistance Program 
• Robust benefits package.

Responsibilities

To achieve the Maintenance department and customer operations goals and ensure ongoing equipment (system) reliability through preventative maintenance, breakdown repairs, troubleshooting/analysis and equipment upgrades.

• Perform service and preventive and corrective maintenance on all DC equipment following department procedures and trade best practices, working in a safe and effective manner, and adhering to all safety policies.

• Respond to all equipment breakdowns in a timely manner.

• Maintain accurate repair parts and work records on computerized maintenance system (MAXIMO)

• Perform repairs with minimal supervision, taking responsibility and decision making to oversee that the job is complete within time demands.

• Provide information on equipment and system problems to maintenance supervisor and provide updates as required, seeing job to completion within time requirements.

• Provide accurate repair and troubleshooting information for all work in Maximo: time spent, parts used, failure comments, suggestions for corrective repairs or improvements, etc.

• Provide information on equipment and system problems.

• Demonstrate flexibility when tasks are re-assigned or altered.

• Follow maintenance quality and standard operating procedures as established.

• Train and mentor apprentices in mechanical & job-specific skills

• Other duties as assigned

• Shift:12-hour shift 7p-7a (Sunday-Tuesday)

Qualifications

• Licensed Industrial Mechanic Millwright (Ontario Certificate of Qualification #433A)

• Ability to work at heights up to 100 feet.

• Ability to stand for long periods with occasional laying, stooping, and crouching plus frequent heavy lifting (up to 50 lb)

• Fabrication experience and ability to weld in all positions.

• Demonstrated skills/experience with pneumatics, hydraulics.

• Demonstrated machinery/repair/overhaul & troubleshooting skills with material handling equipment (e.g., conveyors, sorters, AGVs, etc.)

• Demonstrated equipment troubleshooting skills.

• Machine shop experience, rigging experience and 5S experience.

Assets

• Certificate of Apprenticeship (Ontario or Canadian equivalent)

• Experience with automated conveyor systems, Beumer Sorter systems,   Tire Gantry,  and Rite Hite Dock door System

• Health & Safety experience (e.g., safety committee experience)

• Strong skills using MS Office (Excel, Word) or AutoCAD

• Ability to teach/mentor inexperienced trades or apprentices.

• Maximo CMMS experience.

Application Close: 01/10/2024

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing       
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Number of Positions: 3  
Closing Date: 10/02/2024

Hourly Rate/Salary: 46.61 
Hours of Work: 40 
Work Location: Mavis Yard: Common Building 
Department/Division/Section: T&W/Transportation&Works Dept , T&W/Works Operations & Mntce Division , Service Centre 
Non-Union/Union: CUPE 

Our Rapid Transit – Finance Office is looking for a Senior Project Financial Control Officer to manage, and coordinate financial and budgetary controls, in addition to reporting and accounting functions for capital projects undertaken by the Operations – Rapid Transit division.