Posting End Date:

October 11, 2024

What You Will Do:

• Responsible for the maintenance of mass market billing accounts including call handling of general customer requests/needs, billing inquiries, collections, moves and the investigation of billing exceptions/disputes. Inquiries may range from routine and straightforward tasks to more complex issues.

• Representative will operate according to performance standards and expectations to ensure customer service quality, effectiveness, and efficiency.

• The incumbent is required to be flexible and adaptable to complete any and all tasks and activities associated with their skill set(s), i.e., inbound/outbound calls, correspondence and billing adjustments.

• Accurate completion of all processes, procedures, and follow-up for the type of customer account being worked.

• Respond to all customers’ communications (i.e., letters, mail, faxes, emails, chat, inter-department inquiries).

• Achieve customer satisfaction, quality, and productivity levels in accordance with operational targets.

• Complete other tasks and activities as business needs dictate.

Who You Are:

• Secondary school education or equivalent.

• Minimum 3 years of clerical and customer contact experience required.

• Proven verbal and written communication skills.

• Ability to exercise good judgment with minimal supervision.

• Knowledge of Customer Information Systems is an asset, including SAP and Kubra.

• Excellent analytical skills, decision making ability, negotiations and problem-solving skills.

• Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure.

• Excellent interpersonal skills and ability to function within a team.

• Ability to plan and use time effectively.

• Flexibility with respect to shifts.

Preferred:

• Mass market billing experience is an asset.

• Experience in a call center environment preferred.

• Bilingualism is an asset.

#LI-Hybrid

The Financial Analyst position, under general supervision, is responsible for conducting and documenting moderate to complex financial and economic analysis projects. Additional responsibilities include evaluating the accounting and financial records of the company to ensure accuracy and compliance with established accounting standards and procedures.

This is an in-office position.

Performance Expectations

• Perform monthly foreign translations and intercompany balancing checks.
• Perform monthly eliminating journal entries and account reconciliations.
• Prepare consolidated financial reporting and analysis for senior management.
• Prepare financial statement note disclosures for interim and annual financial statements.
• Research GAAP and document accounting policy.
• Assist with the forecast and budget consolidation processes.
• Support the year end audit process from a consolidated perspective.
• Other duties assigned as needed.

Credentials

• Post-Secondary Education in Accounting, Business or related discipline.
• CPA designation.
• Minimum five years of previous experience.
• Strong knowledge and experience with Canadian GAAP, knowledge of US GAAP and IFRS considered an asset.
• Ability to research new accounting standards and present alternatives.
• Experience with financial statement note disclosures including financial instruments.

Desired Characteristics

• Demonstrated organizational, planning, time management, computer, communication (oral and written), and independent and teamwork skills.
• Ability to work in a fast paced environment with changing deadlines and willing to work overtime to meet deadlines when needed
• Highly analytical with sound business judgment, proven documentation skills and attention to detail
• Demonstrate confidentiality, discretion, integrity and judgment

What Linamar Has To Offer

• Opportunities for career advancement.
• Community based outreach supporting both local and global initiatives and charities.
• Social committees and sports teams.
• Discounts for local vendors and events, including auto supplier discounts.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time

How you’ll succeed 

• Client engagement - Leverage your knowledge of cash management, credit, investment and wealth protection to answer questions and provide information to clients. Partner with your Financial Advisor to help clients meet their financial goals. 

• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find solutions. 

• Organizational skills - Prepare client files, booking appointments, and maintaining schedules. Help team success by improving team productivity and proactively uncovering business opportunities.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Richmond Hill-Yonge&Levendale

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Growth, Client Issue Resolution, Client Service, Customer Experience (CX), Financial Products, Post-Sales Support, Product Knowledge

Overview

• Posting Period: 03-Oct-2024 to 17-Oct-2024

the field, corporate policies and practices, legislation and initiatives by other levels of government. Equipped with this up-to-date knowledge, you’ll provide technical advice, reviews and expertise, and utilize standard engineering principles and practices to assist in the operation, development and maintenance of the Division’s programs, facilities and equipment. The Division will also rely on you to prepare engineering analyses, as well as evaluate and recommend new systems, work procedures and technologies with the potential to improve divisional performance.

Managing stakeholder expectations and communications

An effective communicator – verbally and in writing – at all organizational levels, with excellent interpersonal skills, you’re adept at working collaboratively with a multidisciplinary team, contractors, colleagues, elected officials, consultants, developers, and other internal and external clients and stakeholders. These talents will be evident as you represent the City on committees, provide input at meetings, and liaise with the public, developers, consultants, stakeholders, Councillors, other divisions and government agencies about projects, programs and developments.

KEY QUALIFICATIONS

Among the other strengths you bring to the role of Engineer ECS Roadways will be the following key qualifications:

1. Completion of post-secondary education degree or diploma in civil and/or municipal engineering or an equivalent combination of education and experience may be considered.
2. Considerable experience applying the principles of Engineering related to municipal public works infrastructure.
3. Project management experience from inception to implementation, including planning, design and construction of municipal public works infrastructure.
4. Experience in client management and communicating with a diverse group of stakeholders.
5. Experience in developing reports, RFPs/proposals and presentations.
6. Registration with Professional Engineers Ontario (PEO), or licensing as a professional engineer in good standing in another Canadian engineering association with the ability to obtain a P.Eng. license with PEO.
7. Ability to plan, supervise and direct the work of staff.

With this professional background as a solid foundation, you bring knowledge of engineering principles and project management as it relates to public works, as well as asset management principles, including data collection, analysis and estimating, and can apply relevant legislation, standards, Acts, By-laws and Regulations, including the Occupational Health and Safety Act. You’re also known for your ability to read, interpret, and report on engineering plans and drawings, specifications, correspondence, reports and other documents in a timely manner, conduct studies, surveys and research, develop effective solutions to engineering issues, initiate and lead technical studies and projects, and plan and prepare reports and recommendations.

A valid Province of Ontario Class "G" Driver's License is also required, with an ability to drive to different sites in a timely manner. Equally important in your role as a member of our team, you have what it takes to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Major Responsibilities:

Comprised of a team of diverse and dynamic Fleet professionals, the City of Toronto's Fleet Services is striving towards becoming a leader within the industry, modernizing our operations and utilizing analytics to drive our strategic vision. With up to a1000 vehicles assigned to a garage, the Fleet Supervisor manages an efficient garage operation with a high standard of customer service, ensuring compliance to scheduled maintenance programs and is accountable to meet maintenance delivery timelines. Ensuring adherence to City Policy, Human Rights Code, and other legislation, the Supervisor leads a team of maintenance professionals and works collaboratively with their Fleet peers to contribute to the ongoing development, implementation and roll out of new and innovative maintenance program.

As a seasoned mechanical expert, you will manage and assign work to produce the best use of human and physical resources to ensure vehicle compliance to legislative requirements and timely turnaround of vehicle maintenance. 

As a Fleet expert you will work collaboratively with operating Divisions, coaching on preventative maintenance programs, in particular, identifying methods to minimize vehicle failure, improve total cost of ownership and educate on driver/vehicle behaviour and best practices. Promoting the use of accurate vehicle and equipment records, as a Supervisor you understand the need to demonstrate compliance with legislation as well as being a valuable source of information on the potential design and procurement of future replacement vehicles.    

As the leader of your maintenance team, you will be involved in all aspects of staff hiring, providing input into vendor contract documentation/vendor management, as well as, support client and Fleet Procurement in future vehicle purchases.

This is an exciting opportunity for an individual that is knowledgeable in the operation of a Fleet Maintenance garage, able to communicate with staff and clients and promote a high level of commitment to reliable customer service delivery.

Key Qualifications

Your application must describe your qualification as they relation to the following:

Licensing

• Certification as a Journeyperson Truck and Coach (310T) Technician , and an Automotive (310S) Journey person.  Heavy Duty Equipment Technician (421A) certification may be considered, or an equivalent combination of education and experience relevant to the position. 
• A valid class G Ontario Drivers license and the ability to obtain a City Drivers Permit

Leadership

• Considerable experience in leading, coaching, motivating, employees, while providing work direction and holding people accountable.
• Considerable experience training and mentoring employees to ensure current policies practices and techniques are followed.

Mechanical Skills

• Extensive experience in vehicle (heavy and light equipment or vehicles Class 1 to 8) maintenance within a large complex fleet.
• Experience implementing, coordinating, and maintaining a preventative maintenance and repair program in a fleet comparable environment.

Administrative Skills

• Considerable experience with computerized Fleet Management Information Systems, maintenance reporting and analysis (AssetWorks Fleet Focus – M5 – is preferred) with experience using Outlook, Microsoft Word, Excel and PowerPoint.
• Experience analyzing data to evaluate garage performance and leading continuous improvement initiatives in the shop.

Virtual Information Session:

All interested candidates are invited to attend a virtual information session on: Tuesday October 8th, 2024 from 12:00 PM (noon) to 1:00 PM, where they will have an opportunity to learn more about the Fleet Services Division, the role and responsibilities of the Fleet Maintenance Supervisor position. Click here to join the session: Virtual Information Session - FMS

Get ready for a human resources career like no other: join our expanding Total Rewards team as an HR Consultant, Compensation and work for the City you love!

What You Will Do:
 

• Provides compensation expertise, consultation, interpretation, and direct human resource services to assigned divisions.
• As a member of a team of human resource professionals, provides input into the development of goals and objectives based on corporate and divisional priorities.
• Provides input into programs/projects, developing recommendations, implementing solutions and ensuring quality in service delivery.
• Provides client-driven, consulting services and strategic advice and support to assigned divisions.
• Participates in the development, research, analysis, costing, implementation and/or negotiations of compensation programs, pay equity plans, job design and wage/salary administration and policies.
• Participates on a team of human resources professionals providing a range of human resources expertise, interpretation and consultation to clients for all aspects of compensation including job evaluation, job design, pay equity, wage/salary administration, compensation policy interpretation etc.
• Provides effective human resource management consultation/issue resolution services, interpretation and guidance to management, employees, and external organizations, requiring knowledge of human resource management and interpretation of legislation, collective agreements, policies, programs and processes related to compensation.
• Provides a quality control function as it relates to workload management, identifying continuous improvement, setting output targets/deliverables and metrics.
• Participates in the development of human resources policies, practices and procedures.
• Partners with Payroll, Legal Services and other functional areas in human resources in the delivery, implementation and resolution of human resources matters.
• Prepares and acts as a witness for mediation and arbitration hearings related to compensation, job evaluation and pay equity matters.
• Participates on Joint City/Union Job Evaluation Committees in administering job evaluation programs.
• Participates in the design, development and delivery of training tools for various stakeholders.
• Participates in developing project plans to ensure projects/programs are delivered on time and on target.
• Represents the division on corporate initiatives and divisional work teams.

What You Bring To The Role:
 

1. Post-secondary education in a relevant discipline (Human Resources, Business etc.) or the equivalent combination of education and experience. Certified Human Resources Professional (CHRP) or other relevant professional designation/certification is an asset.
2. Professional certification (e.g., CCP, GRP) is an asset.
3. Considerable experience in the human resources field including experience in compensation, job evaluation and pay equity.
4. Extensive experience utilizing analytical, research and problem solving skills with an ability to recommend solutions to compensation issues.
5. Experience providing excellent customer service and establishing effective working relationships with clients and stakeholders.
6. Sound knowledge and understanding of the Pay Equity Act and employment and related legislation such as the Labour Relations Act, Human Rights Code, Employment Standards Act, Collective Agreements, and human resource policies and practices.
7. Ability to deliver the consistent application of access, equity, diversity and human rights consideration in compensation program delivery.
8. Ability to work effectively independently and as part of a team, by participating in setting and achieving the teams' goals and objectives, making significant contributions, and providing input and feedback.
9. Effective conflict resolution and problem solving skills with a high degree of sensitivity and confidentiality.
10. Exceptional oral and written communications skills with the ability to work effectively with various stakeholders.
11. Proficient in using a variety of software packages including Word, Excel, PowerPoint and SAP.

12. Ability to adhere to the City's motto, mission, values and ethics.
     

Why You Will Love Working at The City:
 

1. We recognize the need for flexibility and offer a hybrid working environment that will provide you with an appropriate work-life balance required to thrive in today’s fast paced world.
2. A strong benefits package which includes competitive salaries, vacation, and other unique offerings.
3. We offer an excellent defined benefit pension plan bringing added value to our overall compensation package through OMERS.
4. We support ongoing learning and development and offer educational opportunities with tuition subsidies.
5. Opportunities to join and take an active role with City’s Communities of Inclusions comprised of employees who share a common identity, lived experience and/or set of interest and support each other’s professional development, sense of belonging and promote a culture of inclusion. 

Get ready for a human resources career like no other: join our expanding Total Rewards team as an HR Consultant, Compensation and work for the City you love!

What You Will Do:
 

• Provides compensation expertise, consultation, interpretation, and direct human resource services to assigned divisions.
• As a member of a team of human resource professionals, provides input into the development of goals and objectives based on corporate and divisional priorities.
• Provides input into programs/projects, developing recommendations, implementing solutions and ensuring quality in service delivery.
• Provides client-driven, consulting services and strategic advice and support to assigned divisions.
• Participates in the development, research, analysis, costing, implementation and/or negotiations of compensation programs, pay equity plans, job design and wage/salary administration and policies.
• Participates on a team of human resources professionals providing a range of human resources expertise, interpretation and consultation to clients for all aspects of compensation including job evaluation, job design, pay equity, wage/salary administration, compensation policy interpretation etc.
• Provides effective human resource management consultation/issue resolution services, interpretation and guidance to management, employees, and external organizations, requiring knowledge of human resource management and interpretation of legislation, collective agreements, policies, programs and processes related to compensation.
• Provides a quality control function as it relates to workload management, identifying continuous improvement, setting output targets/deliverables and metrics.
• Participates in the development of human resources policies, practices and procedures.
• Partners with Payroll, Legal Services and other functional areas in human resources in the delivery, implementation and resolution of human resources matters.
• Prepares and acts as a witness for mediation and arbitration hearings related to compensation, job evaluation and pay equity matters.
• Participates on Joint City/Union Job Evaluation Committees in administering job evaluation programs.
• Participates in the design, development and delivery of training tools for various stakeholders.
• Participates in developing project plans to ensure projects/programs are delivered on time and on target.
• Represents the division on corporate initiatives and divisional work teams.

What You Bring To The Role:
 

1. Post-secondary education in a relevant discipline (Human Resources, Business etc.) or the equivalent combination of education and experience. Certified Human Resources Professional (CHRP) or other relevant professional designation/certification is an asset.
2. Professional certification (e.g., CCP, GRP) is an asset.
3. Considerable experience in the human resources field including experience in compensation, job evaluation and pay equity.
4. Extensive experience utilizing analytical, research and problem solving skills with an ability to recommend solutions to compensation issues.
5. Experience providing excellent customer service and establishing effective working relationships with clients and stakeholders.
6. Sound knowledge and understanding of the Pay Equity Act and employment and related legislation such as the Labour Relations Act, Human Rights Code, Employment Standards Act, Collective Agreements, and human resource policies and practices.
7. Ability to deliver the consistent application of access, equity, diversity and human rights consideration in compensation program delivery.
8. Ability to work effectively independently and as part of a team, by participating in setting and achieving the teams' goals and objectives, making significant contributions, and providing input and feedback.
9. Effective conflict resolution and problem solving skills with a high degree of sensitivity and confidentiality.
10. Exceptional oral and written communications skills with the ability to work effectively with various stakeholders.
11. Proficient in using a variety of software packages including Word, Excel, PowerPoint and SAP.

12. Ability to adhere to the City's motto, mission, values and ethics.
     

Why You Will Love Working at The City:
 

1. We recognize the need for flexibility and offer a hybrid working environment that will provide you with an appropriate work-life balance required to thrive in today’s fast paced world.
2. A strong benefits package which includes competitive salaries, vacation, and other unique offerings.
3. We offer an excellent defined benefit pension plan bringing added value to our overall compensation package through OMERS.
4. We support ongoing learning and development and offer educational opportunities with tuition subsidies.
5. Opportunities to join and take an active role with City’s Communities of Inclusions comprised of employees who share a common identity, lived experience and/or set of interest and support each other’s professional development, sense of belonging and promote a culture of inclusion. 

The Package Handler / Warehouse Worker position is a physical fast-paced and labor-intensive role within a warehouse environment that involves sorting/stocking packages as well as loading and unloading them into and out of UPS package delivery vehicles and trailers.

Compensation / Benefits:

• Weekly Direct Deposit payment
• Tuition reimbursement (up to $3,000 per semester)
• Benefits after meeting requirements

Job Type: Part-Time - Permanent

Work Location: Barrie (474 Welham Road, L4M 4S7)

Workdays: MON-FRI (Candidate needs to be available all 5 days of the week)

Shift Duration / Schedule: Shift starts between 3:00 AM and 5:00 AM and runs for 3-5 hours per day, start times/finish times may vary with volume and operational changes.

Pay rate: Pay rate of $17.30/hr.

Responsibilities and Duties:

• Load and unload packages into package delivery vehicles and trailers
• Learn and properly execute company-established package handling methods
• Sort and stock packages based on postal codes

Qualifications:

• Ability to lift up-to 70 lbs. (35kg) without assistance
• Full availability to work Monday to Friday (all five days of the week)
• Must be able to work 25 hours per week.
• Ability to read and memorize postal codes
• Comfortable working in a fast-paced and physically demanding environment
• Comfortable working inside truck trailers and package delivery vehicles and staying longer than the usual shift hours depending on the operational needs and shipment volume
• No prior experience required