Major Responsibilities:

Comprised of a team of diverse and dynamic Fleet professionals, the City of Toronto's Fleet Services is striving towards becoming a leader within the industry, modernizing our operations and utilizing analytics to drive our strategic vision. With up to a1000 vehicles assigned to a garage, the Fleet Supervisor manages an efficient garage operation with a high standard of customer service, ensuring compliance to scheduled maintenance programs and is accountable to meet maintenance delivery timelines. Ensuring adherence to City Policy, Human Rights Code, and other legislation, the Supervisor leads a team of maintenance professionals and works collaboratively with their Fleet peers to contribute to the ongoing development, implementation and roll out of new and innovative maintenance program.

As a seasoned mechanical expert, you will manage and assign work to produce the best use of human and physical resources to ensure vehicle compliance to legislative requirements and timely turnaround of vehicle maintenance. 

As a Fleet expert you will work collaboratively with operating Divisions, coaching on preventative maintenance programs, in particular, identifying methods to minimize vehicle failure, improve total cost of ownership and educate on driver/vehicle behaviour and best practices. Promoting the use of accurate vehicle and equipment records, as a Supervisor you understand the need to demonstrate compliance with legislation as well as being a valuable source of information on the potential design and procurement of future replacement vehicles.    

As the leader of your maintenance team, you will be involved in all aspects of staff hiring, providing input into vendor contract documentation/vendor management, as well as, support client and Fleet Procurement in future vehicle purchases.

This is an exciting opportunity for an individual that is knowledgeable in the operation of a Fleet Maintenance garage, able to communicate with staff and clients and promote a high level of commitment to reliable customer service delivery.

Key Qualifications

Your application must describe your qualification as they relation to the following:

Licensing

• Certification as a Journeyperson Truck and Coach (310T) Technician , and an Automotive (310S) Journey person.  Heavy Duty Equipment Technician (421A) certification may be considered, or an equivalent combination of education and experience relevant to the position. 
• A valid class G Ontario Drivers license and the ability to obtain a City Drivers Permit

Leadership

• Considerable experience in leading, coaching, motivating, employees, while providing work direction and holding people accountable.
• Considerable experience training and mentoring employees to ensure current policies practices and techniques are followed.

Mechanical Skills

• Extensive experience in vehicle (heavy and light equipment or vehicles Class 1 to 8) maintenance within a large complex fleet.
• Experience implementing, coordinating, and maintaining a preventative maintenance and repair program in a fleet comparable environment.

Administrative Skills

• Considerable experience with computerized Fleet Management Information Systems, maintenance reporting and analysis (AssetWorks Fleet Focus – M5 – is preferred) with experience using Outlook, Microsoft Word, Excel and PowerPoint.
• Experience analyzing data to evaluate garage performance and leading continuous improvement initiatives in the shop.

Virtual Information Session:

All interested candidates are invited to attend a virtual information session on: Tuesday October 8th, 2024 from 12:00 PM (noon) to 1:00 PM, where they will have an opportunity to learn more about the Fleet Services Division, the role and responsibilities of the Fleet Maintenance Supervisor position. Click here to join the session: Virtual Information Session - FMS

Get ready for a human resources career like no other: join our expanding Total Rewards team as an HR Consultant, Compensation and work for the City you love!

What You Will Do:
 

• Provides compensation expertise, consultation, interpretation, and direct human resource services to assigned divisions.
• As a member of a team of human resource professionals, provides input into the development of goals and objectives based on corporate and divisional priorities.
• Provides input into programs/projects, developing recommendations, implementing solutions and ensuring quality in service delivery.
• Provides client-driven, consulting services and strategic advice and support to assigned divisions.
• Participates in the development, research, analysis, costing, implementation and/or negotiations of compensation programs, pay equity plans, job design and wage/salary administration and policies.
• Participates on a team of human resources professionals providing a range of human resources expertise, interpretation and consultation to clients for all aspects of compensation including job evaluation, job design, pay equity, wage/salary administration, compensation policy interpretation etc.
• Provides effective human resource management consultation/issue resolution services, interpretation and guidance to management, employees, and external organizations, requiring knowledge of human resource management and interpretation of legislation, collective agreements, policies, programs and processes related to compensation.
• Provides a quality control function as it relates to workload management, identifying continuous improvement, setting output targets/deliverables and metrics.
• Participates in the development of human resources policies, practices and procedures.
• Partners with Payroll, Legal Services and other functional areas in human resources in the delivery, implementation and resolution of human resources matters.
• Prepares and acts as a witness for mediation and arbitration hearings related to compensation, job evaluation and pay equity matters.
• Participates on Joint City/Union Job Evaluation Committees in administering job evaluation programs.
• Participates in the design, development and delivery of training tools for various stakeholders.
• Participates in developing project plans to ensure projects/programs are delivered on time and on target.
• Represents the division on corporate initiatives and divisional work teams.

What You Bring To The Role:
 

1. Post-secondary education in a relevant discipline (Human Resources, Business etc.) or the equivalent combination of education and experience. Certified Human Resources Professional (CHRP) or other relevant professional designation/certification is an asset.
2. Professional certification (e.g., CCP, GRP) is an asset.
3. Considerable experience in the human resources field including experience in compensation, job evaluation and pay equity.
4. Extensive experience utilizing analytical, research and problem solving skills with an ability to recommend solutions to compensation issues.
5. Experience providing excellent customer service and establishing effective working relationships with clients and stakeholders.
6. Sound knowledge and understanding of the Pay Equity Act and employment and related legislation such as the Labour Relations Act, Human Rights Code, Employment Standards Act, Collective Agreements, and human resource policies and practices.
7. Ability to deliver the consistent application of access, equity, diversity and human rights consideration in compensation program delivery.
8. Ability to work effectively independently and as part of a team, by participating in setting and achieving the teams' goals and objectives, making significant contributions, and providing input and feedback.
9. Effective conflict resolution and problem solving skills with a high degree of sensitivity and confidentiality.
10. Exceptional oral and written communications skills with the ability to work effectively with various stakeholders.
11. Proficient in using a variety of software packages including Word, Excel, PowerPoint and SAP.

12. Ability to adhere to the City's motto, mission, values and ethics.
     

Why You Will Love Working at The City:
 

1. We recognize the need for flexibility and offer a hybrid working environment that will provide you with an appropriate work-life balance required to thrive in today’s fast paced world.
2. A strong benefits package which includes competitive salaries, vacation, and other unique offerings.
3. We offer an excellent defined benefit pension plan bringing added value to our overall compensation package through OMERS.
4. We support ongoing learning and development and offer educational opportunities with tuition subsidies.
5. Opportunities to join and take an active role with City’s Communities of Inclusions comprised of employees who share a common identity, lived experience and/or set of interest and support each other’s professional development, sense of belonging and promote a culture of inclusion. 

Get ready for a human resources career like no other: join our expanding Total Rewards team as an HR Consultant, Compensation and work for the City you love!

What You Will Do:
 

• Provides compensation expertise, consultation, interpretation, and direct human resource services to assigned divisions.
• As a member of a team of human resource professionals, provides input into the development of goals and objectives based on corporate and divisional priorities.
• Provides input into programs/projects, developing recommendations, implementing solutions and ensuring quality in service delivery.
• Provides client-driven, consulting services and strategic advice and support to assigned divisions.
• Participates in the development, research, analysis, costing, implementation and/or negotiations of compensation programs, pay equity plans, job design and wage/salary administration and policies.
• Participates on a team of human resources professionals providing a range of human resources expertise, interpretation and consultation to clients for all aspects of compensation including job evaluation, job design, pay equity, wage/salary administration, compensation policy interpretation etc.
• Provides effective human resource management consultation/issue resolution services, interpretation and guidance to management, employees, and external organizations, requiring knowledge of human resource management and interpretation of legislation, collective agreements, policies, programs and processes related to compensation.
• Provides a quality control function as it relates to workload management, identifying continuous improvement, setting output targets/deliverables and metrics.
• Participates in the development of human resources policies, practices and procedures.
• Partners with Payroll, Legal Services and other functional areas in human resources in the delivery, implementation and resolution of human resources matters.
• Prepares and acts as a witness for mediation and arbitration hearings related to compensation, job evaluation and pay equity matters.
• Participates on Joint City/Union Job Evaluation Committees in administering job evaluation programs.
• Participates in the design, development and delivery of training tools for various stakeholders.
• Participates in developing project plans to ensure projects/programs are delivered on time and on target.
• Represents the division on corporate initiatives and divisional work teams.

What You Bring To The Role:
 

1. Post-secondary education in a relevant discipline (Human Resources, Business etc.) or the equivalent combination of education and experience. Certified Human Resources Professional (CHRP) or other relevant professional designation/certification is an asset.
2. Professional certification (e.g., CCP, GRP) is an asset.
3. Considerable experience in the human resources field including experience in compensation, job evaluation and pay equity.
4. Extensive experience utilizing analytical, research and problem solving skills with an ability to recommend solutions to compensation issues.
5. Experience providing excellent customer service and establishing effective working relationships with clients and stakeholders.
6. Sound knowledge and understanding of the Pay Equity Act and employment and related legislation such as the Labour Relations Act, Human Rights Code, Employment Standards Act, Collective Agreements, and human resource policies and practices.
7. Ability to deliver the consistent application of access, equity, diversity and human rights consideration in compensation program delivery.
8. Ability to work effectively independently and as part of a team, by participating in setting and achieving the teams' goals and objectives, making significant contributions, and providing input and feedback.
9. Effective conflict resolution and problem solving skills with a high degree of sensitivity and confidentiality.
10. Exceptional oral and written communications skills with the ability to work effectively with various stakeholders.
11. Proficient in using a variety of software packages including Word, Excel, PowerPoint and SAP.

12. Ability to adhere to the City's motto, mission, values and ethics.
     

Why You Will Love Working at The City:
 

1. We recognize the need for flexibility and offer a hybrid working environment that will provide you with an appropriate work-life balance required to thrive in today’s fast paced world.
2. A strong benefits package which includes competitive salaries, vacation, and other unique offerings.
3. We offer an excellent defined benefit pension plan bringing added value to our overall compensation package through OMERS.
4. We support ongoing learning and development and offer educational opportunities with tuition subsidies.
5. Opportunities to join and take an active role with City’s Communities of Inclusions comprised of employees who share a common identity, lived experience and/or set of interest and support each other’s professional development, sense of belonging and promote a culture of inclusion. 

This Call Centre is a 12-hour operation, open from 830am-830pm with various shifts including morning and afternoon shifts.

Summary:

The Revenue Services, Customer Care Call Centre has expanded to add a dedicated service line to manage high volume of calls related to Toronto Water Meter Transmission Unit (MTU) billing inquiries and discrepancies.

Major Responsibilities:

• Responds to telephone, mail, email and in person inquiries from the public, agencies and other levels of government utilizing in-depth knowledge of procedures, regulations and criteria.
• Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents and data. Conducts research and analysis to develop service options for the public and various interested parties.
• Prepares and processes documents/statistical summaries/reports etc. Assesses and analyses data.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.
• Checks work for accuracy and conformity with regulations, policy and procedures and corrects/resolves outstanding/incorrect items. Identifies issues and recommends solutions. Performs complex calculations.
• Directs, coordinates, schedules and trains assigned staff. Checks/verifies work of assigned staff.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.
• Reviews, accepts, or rejects material/applications from the public, ensuring all criteria have been met.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Considerable experience providing customer service either in a call center environment or at a front counter.
2. Considerable experience performing complex calculations pertaining to customer bills.
3. Considerable experience de-escalating difficult situations with the public and managing difficult calls
4. Considerable experience using Microsoft Office (i.e. Word, Excel, Outlook).

You Must Also Have:

• Strong comfort with working in a fast paced and high volume environment daily.
• Excellent interpersonal and customer service skills with the ability to work independently
• Excellent oral and written communication skills with the ability to communicate effectively with all levels of staff and the public.
• Ability to exercise independent judgment and discretion in dealing with confidential matters.
• Ability to write reports, bank reconciliations and accept various payment types
• Knowledge of contact centre principles, practices and key performance metrics

Additional Information:

• This position will be hybrid
• The shifts for this position are as follows:
  • Monday to Friday
    • 8:30am to 4:30pm
    • 10:00am to 6:00pm
    • 12:30pm to 8:30pm
• An employee's reporting relationship and/or work location may change due to operational reasons and in accordance with their Collective Agreement

Major Responsibilities:

Comprised of a team of diverse and dynamic Fleet professionals, the City of Toronto's Fleet Services is striving towards becoming a leader within the industry, modernizing our operations and utilizing analytics to drive our strategic vision. With up to a1000 vehicles assigned to a garage, the Fleet Supervisor manages an efficient garage operation with a high standard of customer service, ensuring compliance to scheduled maintenance programs and is accountable to meet maintenance delivery timelines. Ensuring adherence to City Policy, Human Rights Code, and other legislation, the Supervisor leads a team of maintenance professionals and works collaboratively with their Fleet peers to contribute to the ongoing development, implementation and roll out of new and innovative maintenance program.

As a seasoned mechanical expert, you will manage and assign work to produce the best use of human and physical resources to ensure vehicle compliance to legislative requirements and timely turnaround of vehicle maintenance. 

As a Fleet expert you will work collaboratively with operating Divisions, coaching on preventative maintenance programs, in particular, identifying methods to minimize vehicle failure, improve total cost of ownership and educate on driver/vehicle behaviour and best practices. Promoting the use of accurate vehicle and equipment records, as a Supervisor you understand the need to demonstrate compliance with legislation as well as being a valuable source of information on the potential design and procurement of future replacement vehicles.    

As the leader of your maintenance team, you will be involved in all aspects of staff hiring, providing input into vendor contract documentation/vendor management, as well as, support client and Fleet Procurement in future vehicle purchases.

This is an exciting opportunity for an individual that is knowledgeable in the operation of a Fleet Maintenance garage, able to communicate with staff and clients and promote a high level of commitment to reliable customer service delivery.

Key Qualifications

Your application must describe your qualification as they relation to the following:

Licensing

• Certification as a Journeyperson Truck and Coach (310T) Technician , and an Automotive (310S) Journey person.  Heavy Duty Equipment Technician (421A) certification may be considered, or an equivalent combination of education and experience relevant to the position. 
• A valid class G Ontario Drivers license and the ability to obtain a City Drivers Permit

Leadership

• Considerable experience in leading, coaching, motivating, employees, while providing work direction and holding people accountable.
• Considerable experience training and mentoring employees to ensure current policies practices and techniques are followed.

Mechanical Skills

• Extensive experience in vehicle (heavy and light equipment or vehicles Class 1 to 8) maintenance within a large complex fleet.
• Experience implementing, coordinating, and maintaining a preventative maintenance and repair program in a fleet comparable environment.

Administrative Skills

• Considerable experience with computerized Fleet Management Information Systems, maintenance reporting and analysis (AssetWorks Fleet Focus – M5 – is preferred) with experience using Outlook, Microsoft Word, Excel and PowerPoint.
• Experience analyzing data to evaluate garage performance and leading continuous improvement initiatives in the shop.

Virtual Information Session:

All interested candidates are invited to attend a virtual information session on: Tuesday October 8th, 2024 from 12:00 PM (noon) to 1:00 PM, where they will have an opportunity to learn more about the Fleet Services Division, the role and responsibilities of the Fleet Maintenance Supervisor position. Click here to join the session: Virtual Information Session - FMS

• Posting Period: 30-Sept-2024 to 15-Oct-2024
•  

Parks, Forestry and Recreation Division provides exceptional services that are key contributors to the quality of life for all Torontonians. Our Cleaners in the Parks branch provide services across the City to various popular public destinations such as Toronto Island, and other destination parks and golf courses. We strive to ensure a clean, safe and welcoming environment for residents and tourists alike.

Major Responsibilities:

• Maintains and ensures a high standard of cleanliness with the effective use of supplies, solutions and equipment such as floor and buffing machines, steamers, and vacuum
• Cleans, washes, strips, and waxes floors and stairs
• Vacuums and cleans carpeted areas
• Collects and sorts garbage and recyclables and removes to designated areas
• Cleans, polishes, dusts and disinfects washrooms, offices, windows, air ducts, stairwells, etc.
• Monitors and secures facilities and reports any damage, vandalism, etc.
• Cleans and stores equipment and machinery used
• Shovels snow, salts walkways and lots, cuts grass
• Stocks and maintains cleaning cart
• Maintains supply inventory in designated areas/locations
• Adheres to safe work practices
• Other duties as assigned

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
2. Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
3. Must possess and be able to maintain a valid Province of Ontario Class "G" Driver's License and must qualify for the City's equipment operating permits and requirements.

You must also have:

• Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Ability to lift, push, pull heavy items as well as climb ladders.
• Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
• Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
• Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

• Posting Period: 27-Sep-2024 to 04-Oct-2024

As leaders in excellence and ground-breaking services for healthy aging, we are seeking a long­ term care home Administrator to ensure the effective operation and administration of our long-term care homes while creating a culture of learning and commitment to continuous improvement among the home's staff conducive to achieving positive outcomes in the delivery of resident care.

Major Responsibilities:

• Responsible for the effective operation and administration of a long-term care home in accordance with provincial legislation and provincial, City and divisional policy directions
• Administers, directs and manages all activities in the home through effective strategic and operational planning, ethical decision-making and innovation.
• Leads effective change management while maintaining a positive and healthy work environment.
• Develops operational plans to achieve the goals and objectives of the home and to guide day­ to-day activities that are aligned with the Division's mission, vision, values and strategic directions.
• Provides leadership in the development of meaningful linkages and partnerships with other organizations and the community, developing communication networks with providers, advocacy groups and the community at large.
• Leads the home's integrated quality management system, effectively managing quality, risk, ethics, safety and resource utilization, acting on any issues of non-compliance in a timely and comprehensive manner and creating a culture of learning and commitment to continuous improvement among the home's staff.
• Participates as a leader in the Division's continuous quality improvement processes, prioritizing and recommending improvements in areas related to resident care, environment, information management, human resources, management and community development.
• Provides leadership in the creation of a safety culture within the home and contribute to Division-wide safety initiatives.
• Establishes processes to ensure accountability at all levels of the home's operations.
• Ensures effective communication processes with both internal and external stakeholders, that include resident home area rounds, family meetings and regular staff meetings.
• Provides strong leadership skills which encourage the participation, commitment and contributions of staff that result in the provision of high-quality resident care and the creation of an innovative environment of excellence.
• Responsible for the protection, control, management and effective utilization of the physical and financial resources of the home, including budget and internal controls.
• Prepares regular reports, as required by divisional policy, and provides useful, timely, accurate information to the Director Long-Term Care Homes in order to effectively manage quality, risk and budget, anticipates community issues and new opportunities, and makes informed decisions.
• Encourages, facilitates, and participates in appropriate community outreach and professional activities related to long-term care and the operation of long-term care homes.
• Manages the home in a manner that complies with, or exceeds, the requirements of the Ministry of Health and Long-Term Care and Ministry of Labour legislative and regulatory requirements and acts on any issues of non-compliance that arise in a timely, effective and comprehensive manner.
• Prepares reports for, supports and attends designated meetings of the Advisory Committee on Long- Term Care Homes and Services, Home Advisory Committee, Family Council, Residents' Council, Volunteer Committee and other agencies involved with the home's operation as well as divisional committees, as assigned.
• Provides support for the volunteers and student placements from secondary schools, community colleges, and/or universities.

Key Qualifications:

Your application should describe your qualifications as they relate to:

1. Master's degree in Nursing, Health Administration or Social Services, or accredited internship and/or recognized courses in long-term care management.
2. Experience working in fast paced complex healthcare environment.
3. Experience as a senior manager in a long-term care home, providing strategic leadership in operational planning, management of risk, ethical decision-making and innovation.
4. Experience in creating, monitoring and maintaining systems to ensure safety and achieving positive outcomes, of a high standard, in clinical care and services in a long-term care home setting.
5. Experience in assessing, planning, managing, directing and evaluating operational, financial and management systems and physical resources, including human resource management and labour relations.
6. Successful completion of the long-term care home administration or management program, or willingness to enroll in the program as required by Ontario Regulation 79/10.
7. Motivational leader who can supervise and manage staff in a fast-paced politically sensitive, unionized environment.
8. Ability to demonstrate strong leadership and political acumen.
9. Ability to promote and foster effective teamwork and establish an environment of excellence through focus on culture of safety.
10. Ability to effectively manage and lead change within a complex organization from inception to implementation.
11. Ability to develop a healthy, safe and positive home environment to live, visit, volunteer and work. Ability to effectively communicate both verbally and in writing at a senior management level.
12. Advanced knowledge of continuous quality improvement to be able to achieve positive outcomes for improved quality of resident care and life.
13. Considerable knowledge of the community's changing needs and health status, and an ability and insight to identify and develop innovative and appropriate responses to those needs.
14. Knowledge of relevant legislation, regulations, codes and policies, including the Fixing Long­ Term Care Act and Regulation 79/10, Employment Standards Act, Human Rights Act, Occupational Health and Safety Act, WHMIS, fire safety and building codes, French Language Services Act, and Accreditation programs, with an ability to integrate these processes into an overall quality management program.
15. Excellent analytical capability with statistical and other information resources. Proficiency in the use of various computer applications, including Office Suite.
16. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Note:

If the new Administrator does not successfully complete the program referred to in Key Qualification #6 as outlined above, the City will be required to cease to employ the individual as an Administrator in the timeframe set out in the Fixing Long-Term Care Act and Regulation 79/10.

As a condition of employment with the Senior Services and Long -Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Long-Term Care Homes Act (O.Reg.79/10).

If you applied to the temporary, full time (12 months) vacancy - 49704, your application will still be considered for this permanent full-time vacancy.

Posting Period: 27-Sep-2024 to 11-Oct-2024 

The City’s Seniors Services and Long-Term Care Division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services. Vulnerable individuals who reside in the community are supported through adult day programs, supportive housing services, tenancy support and homemakers and nurses services. CareTO is our brand for the culture change we are investing in for the City’s 10 directly operated long-term care homes (https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). The division values Compassion, Accountability, Respect and Excellence which shape our organizational culture, our priorities, and the experiences of all those who live, work, volunteer, and visit.

Job Description

Provide nursing care to residents/clients in a Long-Term Care facility and provide work direction to nursing staff. Coordinates services within Long-Term Care Facility and the community for the health care needs of residents/clients

Major Responsibilities:

To provide the following Bilingual (French and English) Registered Nurse services:

• Develops, implements, evaluates, and modifies care plans for residents in collaboration with the interdisciplinary team. This is guided by the nursing process of assessment, planning, implementation, and evaluation.
• Provides work direction including assigning duties; establishing priorities; sharing knowledge and expertise, to members of the health care team as required (unregulated care providers, novices, students).
• Assesses the physical, emotional, and psychological well-being of resident through observation and analysis of nursing related assessments, relevant tests, and indicators.
• Transcribes physician and/or nurse practitioner's orders for medication or other treatment.
• Prepares precise dosages of medication in accordance with physician and/or nurse practitioner's orders, including narcotic and controlled drugs, and administers to residents in accordance with College of Nurses of Ontario (CNO) standards.
• Maintains inventory, ensuring medications are properly stored, safe, and secure.
• Administers prescribed treatments and assessments as ordered by the physician and/or relevant practitioners.
• Performs delegated Medical Acts.
• Administers first aid and emergency health measures (example: cardiopulmonary resuscitation).
• Monitors and supports residents with activities of daily living as required.
• Liaises, refers, and advocates with community resources to coordinate, transfers, and departures/deaths: hospitals (acute care, rehabilitation, and palliation), public health department, home care program, long-term care homes, ambulance services, diagnostic services, the coroner's office, and social services.
• Prepares and maintains documentation in accordance with College of Nurses of Ontario standards.
• Counsels, instructs, and confers with resident and family in planning care provides emotional support; acts as an advocate for resident and family; assesses learning needs and engages in health teaching; responds to enquiries, and resolves complaints with the goal to promote a safe and secure environment for all residents.
• Supports, trains, and mentors’ new staff and students.
• Provides nursing care, including counseling, instruction, and the coordination of resident care and participates in continuous quality improvement initiatives to improve resident well-being and care outcomes.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Current registration with the College of Nurses of Ontario as a Registered Nurse.
2. Baccalaureate degree in Nursing or an approved Registered Nursing program equivalent.
3. Experience in long-term care, geriatrics complex continuing care and acute care.
4. Current Basic Cardiac Life Support (B.C.L.S) Certification.
5. Bilingual in English and French in accordance with the French Language Services Act
    

You must also have:

• Ability to effectively communicate and provide services to resident in both French and English
• Fundamental knowledge and practical application of nursing theory, biological and social sciences to the standard established by provincial nursing legislation.
• Ability to apply an analytical decision-making approach drawing on a comprehensive range of evidence-based practice to interpret, analyze and solve problems.
• Ability to perform holistic assessments/reassessments for residents regardless of complexity to establish a comprehensive plan for care and to identify the appropriate category of care provider.
• Ability to recognize, analyze, and interpret deviations from predicted resident response to care/treatment and responds by modifying the plan of care using professional judgement and autonomous decision-making skills.
• Ability to develop, coordinate, monitor care delivery, and evaluate care plans that will promote resident independence and participation in decision making.
• Ability to educate residents and their families in health and wellness strategies to promote restorative care, prevention of disease, and knowledge of good health habits to assist in restoration.
• Knowledge to monitor staff performance and the environment ensuring a safe workplace for staff; provides reinstruction where needed.
• Ability to demonstrate a high level of Customer Service, Fiscal Accountability, Innovation, Result Orientation and Teamwork.
   

Shift Information: Monday to Sunday, 37.5 hours per week

Note: As a condition of employment with the Seniors Services and Long-Term Care, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Long-Term Care Homes Act (O.Reg.79/10).

Job Description: 

• Posting Period: 27-Sep-2024 to 11-Oct-2024 

 The Seniors Services and Long-Term Care (LTC) Division’s Financial Services unit is comprised of three teams.  

• The Budget and Analysis Review Team ensures the Division's operating and capital revenues and expenses are properly budgeted and tracked and works with Divisional leads to address discrepancies. It also ensures that all external funding are used efficiently, and related reporting is complete.  
• The Revenue and Trust Team manages accommodation payments, residents’ trust funds and donations.  
• The Decision Support Team supports reporting and data analytics across the Division and supports development of Tableau as well as other systems that support data collection such as SharePoint and Medallia/CheckMarket. 

Major Responsibilities

• Performs research and prepares operating and capital budget submissions and financial status reports
• Creates spreadsheets and provides additional documentation to support the division's operating and capital budget submissions
• Prepares budget schedules and takes necessary action to effect and maintain control of budget adjustments throughout the year
• Tracks capital budget project progress, expenditures, commitments, completion status and yearend projections
• Develops, prepares and maintains monthly budget variance and forecast reports in relation to Operating budgets for senior management of the Division.
• Develops and prepares financial statements to advise management on the financial status of various operating budget items, using information extracted from corporate and divisional accounting systems and databases
• Reviews Divisional financial statements for accuracy and completeness, determines accounts to be charged on all types of accounting documents, and liaises with Finance staff in establishing new Divisional account code requirements
• Reviews and analyses various expenses and revenue (e.g. payroll, contribution from reserve funds, etc.) and generates appropriate adjustments and timely management information reports
• Reviews all materials and purchase requisitions for availability of funds
• Researches and collects data for reporting the effectiveness and efficiency of Divisional / Unit programs based on performance measurement criteria
• Conducts cost benefit studies and financial research on divisional operations from concept to completion
• Liaises with staff of Accounting Services, Payroll and Financial Planning, and assists in the preparation of financial reports and budget-related correspondence
• Reviews and updates current Divisional procedures as required to facilitate coordination of the division's budget submission, etc.
• Attends meetings to provide and clarify information and resolve issues
• Assists in the processing of subsidy requests and annual information returns.
• Monitors operating, capital and transition project accounts.
• Creates, develops and maintains personnel payroll forecast system for inclusion in the Division's operating budget.
• Provides guidance to accounting clerks in the performance of their duties. Checks and verifies account codes, features of expense

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Degree in accounting, business, or a related field, or an equivalent combination of education and experience.
2. Experience with budget preparation, including complex financial statements, by using budget planning and data visualization tools such as CAPTOR, Public Budget Formulation (PBF) and Tableau is an asset.
3. Experience with cost-sharing programs, account reconciliation, variance analysis, and reporting on financial and performance metrics
4. Experience with computer-based accounting, financial, and purchasing systems (e.g., SAP, RPGS Online), along with the use of database management tools such as Microsoft Excel, Access. 

You must also have:

• A high level of skill in the extraction of large amounts of data from corporate systems and organizing, analyzing and transforming the data into information for management decision making.
• Sound knowledge of financial and accounting principles and practices, maintenance of general and subsidiary ledgers, deployment of control accounts, age analysis of receivables, and Generally Accepted Accounting Principles (GAAP), proficiency in mathematical calculations and high degree of accuracy with figures.
• Ability to communicate clearly and effectively both verbally and in writing, with all levels of staff and with external clients.
• Ability to work in teams and maintain cooperative relationships.
• Ability to maintain confidential information.
• Ability to work in a customer service environment, addressing the service inquires, requests and concerns of clients, the general public and/or staff.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces
• Familiarity with public sector performance measurement and the ability to research and track useful process and product measures for reporting the effectiveness and efficiency of Divisional programs is an asset.

Possession of a completed or partially completed CPA designation is considered an asset

Please Note:

As a condition of employment with the Senior Services and Long-Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021 (O.Reg. 246/22).

Reporting to the Manager, Finance & Business Services, the Supervisor Administrative Services PS will supervise and coordinate all administrative, clerical, payroll and time & attendance reporting activities.  They will build strong relationships with our partners in the Pension Payroll and Employee Benefits (PPEB) and People and Equity (P&E) divisions to ensure alignment with corporate policies and to resolve specific inquiries.  And this individual will use their strategic lens to develop ways to assist Senior Leadership in decision making, and address the long-term continuity of the unit, in order to support Paramedic Services staff who work as part of a 24/7 operation.

If this sounds like you, we’d be delighted to hear from you!

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Supervises and coordinates a wide range of services, within Paramedic Services including, but not limited to, payroll time and attendance, records management, courier and mail services, office administration.
• Supervises, motivates, trains, recognizes and celebrates the successes of, assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and the encouragement of innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
• Coordinates recruitment and initiates disciplinary action as necessary, participating in the grievance process, ensuring equitable outcomes are met.
• Supports the recruitment and promotional process for the Division, ensuring processes are fair and adhere to corporate policies, procedures and Human Rights Legislation and Collective Agreement provisions.
• Develops innovative and appropriate training programs for the unit's staff in areas of administration and payroll related practices, programs and procedures, especially with a focus in onboarding new staff.
• Works closely with the Pension Payroll and Employee Benefits (PPEB) division to identify and resolve payroll specific issues, and to mitigate for these in the future whenever possible.
• Provides and interprets standard reports to management staff and, based on the assessment of program needs and initiatives, suggests enhancements to these reports or the creation of new reports and dashboards to assist with decision making.
• Ensures legislative requirements and corporate policy changes are incorporated and compliant with staff training, staffing plans and programs.
• Develops payroll and administrative policies and procedures for the division and implements interim procedures of divisional administrative policies.
• Ensures accurate payroll administration and time entry into the payroll system and the consistent management of payroll source documents, forms, files, records management, rosters, reports, and audit activities, to meet the required Corporate and internal deadlines. Provides input, recommends and monitors payroll codes and applications to ensure they are controlled and maintained.
• Monitors and reports on the analysis of Paramedic pay variances arising from their six week cycle. Liaises with employees, Management, PPEB and the Union to resolve overpayment/underpayment issues.
• Monitors and provides oversight of organizational and position changes.
• Evaluates, adjusts and introduces innovative strategies to new and emerging issues, administrative processes, staffing requirements and priorities to meet corporate initiatives and the client's operational goals, objectives and business needs.
• Liaises with Finance, People & Equity, other divisions and various levels of staff to resolve administrative and payroll related issues, clarify roles and build partnerships, achieving mutual support and service improvements. Ensures that staff follow corporate guidelines, collective agreements and payroll procedures.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Works collaboratively and in conjunction with, the Corporate Employee Relations team when providing advice on collective agreements and in administering Collective Agreement matters. Provides guidance and advice regarding Corporate and Divisional policies and procedures and legislative regulations to all levels of staff and ensures consistent and timely implementation and adherence throughout the division.
• Participates in various corporate and divisional committees to identify, develop and implement various reports, management information systems, policies, processes and procedures for the improvement and coordination of corporate and divisional standards regarding SAP, the Workforce Central and TeleStaff systems.
• Maintains a continuous awareness of staffing levels. Analyzes and projects staffing requirements, and monitors resources to meet the Division's needs.
• Reports, coordinates, presents and negotiates the recovery of overpayments as per the terms and conditions set out in the Local 79 and Local 416 Collective Agreements and corporate policies.
• Coordinates the preparation and processing of the Division's payroll notification forms, employee separation forms, alternate rate forms, and employee payouts relating to internal promotions, transfers, terminations and retirements, etc.

Key Qualifications:

1. Post-secondary education in a discipline pertinent to the role (e.g., Business administration, etc.) OR a combination of education and relevant experience.
2. Considerable experience managing staff, providing team leadership and work direction in a corporate and/or unionized environment.
3. Considerable experience and understanding using automated payroll/time and attendance systems (e.g., SAP/KRONOS)
4. Experience successfully leading multiple project and change initiatives, from inception to implementation, in a detailed and time-sensitive environment.
5. Must possess and be able to maintain a valid Province of Ontario, Class "G" Driver's Licence.
6. Excellent interpersonal skills with the ability to establish and maintain effective working relationships with public and staff.
7. Excellent organizational skills with the ability to effectively establish timelines and handle a varied workload.
8. Ability to exercise independent judgement and discretion in dealing with confidential matters.
9. Familiarity with and the ability to appropriately apply applicable government legislation and statutes such as, Municipal Freedom of Information and Protection of Privacy Act, Accessibility for Ontarians with Disabilities Act, Employment Standards Act, and labour and human rights.
10. Ability to support the Toronto Public Service values and to ensure a culture that champions equity, diversity, inclusion and respectful work places.

Hybrid Work Program

The City of Toronto's Workplace Modernization Program is re-imagining how we work in our workplace. Its vision is to provide flexibility to our employees around how we work and where we work. It will also support a better work-life balance, improved job satisfaction and employee engagement. Improving the work experience is at the core of this program and everyone plays a significant role in its realization. We have introduced the Hybrid Work Program which supports amore modern and flexible way of working. The hybrid approach will allow us to keep the best of remote work while integrating the important aspects of in-person collaboration and team-work.

A Qualified List of candidates will be established for the Supervisor Administrative Services PS (Payroll) position in the Toronto Paramedic Services/PS Operational Support/PS Operational Support Finance & Business Services and will be in effect for 24 months from the date the list is created. Qualified candidates on the list may be considered when filling future  permanent and/or temporary vacancies in this position.

Notes:

• Applicants are required to demonstrate in their resume that their qualifications match those specified in the job posting.
• If selected for a temporary position, employee's placement is conditional on the approval of his/her executive director/general manager or designate
• Temporary and fixed-term part-time non-union employees will be reassigned to this position
• In accordance with the City's Acting Assignment policy, if the posted non-union temporary position becomes permanent, it may not be reposted

• Posting Period: 16-SEPT-2024 to 1-OCT-2024
• Work Location: METRO HALL, 55 John Street Toronto
•  

• Major Responsibilities:

   

  Under the supervision of a Manager, Employee Relations and direction from a Senior Consultant, the HR Consultant, (Labour Relations) is responsible for providing sound employee and labour relations advice to one or more assigned divisions.

   

  • Provides advice and guidance relative to employee and labour relations matters, the administration, interpretation and application of various collective agreements (Local 416, Local 79, Local 2998, Local 3888 or Construction Trades) and the handling of complaints/disputes and/or grievances for both union and excluded staff.
  • Works together with division managers and the employee and labour relations community to identify and resolve problems and establish processes and procedures in a cooperative and collaborative manner.
  • Performs thorough and effective complaint and grievance investigations, for both policy and individual matters, by conducting interviews and obtaining such documentation and other relevant data as may be required, conducts grievance meetings with unions, explores settlement options, prepares minutes of settlement and step 2 and 3 grievance responses.
  • Assists internal and where required, external legal counsel with the preparation and presentation of matters at arbitration, and before the Ontario Human Rights Commission and the Ontario Labour Relations Board.
  • Acts as a spokesperson on or participates in various committees flowing from the collective agreements.
  • Works in partnership with the unions to resolve problems and develop cooperative collaborative workplace practices.
  • Investigates issues/concerns, both policy and individual, raised by the various unions, executive management and Council, and prepares summaries, recommendations and responses.
  • Coordinates and conducts mediation sessions with various unions and works with client divisions and unions to determine agenda items.
  • Provides support in preparing for and may participate in collective bargaining
  • May be required to coordinate information gathering, develop comparison library and monitor settlement trends, survey comparable organizations and summarize terms and conditions of employment, and liaise with Finance, People & Equity, Legal and others to secure necessary information.
  • May assist in the preparation and analysis of cost and benefit data for management and union proposals, and with drafting collective agreement language.
  • May review and analyze trends in labour and employee relations and other related legislative areas, including, but not limited to new developments in employment, employee rights, human rights, ESA and labour relations legislation, arbitration and applicable court decisions and settlement patterns.

   

   

   

  Key Qualifications

   

  1. Considerable experience in human resource services functions in a major unionized public or private sector organization related to Labour/Employee Relations.
  2. Considerable and proven experience with consultation skills at all levels within the organization and demonstrated ability to interact with clients.
  3. Excellent oral and written communication, presentation, negotiation and human relations skills.
  4. Ability to maintain accurate and detailed documentation and records, both electronically and in hard copy.
  5. Ability to exercise discretion and judgment and work independently and as a team lead or team member.
  6. Ability to identify needs, and initiate, coordinate and manage projects.   Highly developed analytical and problem-solving skills.
  7. A thorough knowledge of employment and related legislation (e.g., Ontario Labour Relations Act, Occupational Health and Safety Act, Workers Safety and Insurance Act, Human Rights Code, Employment Standards Act), equity principles, contractual obligations and sound human resource practices.
  8. Ability to develop and maintain productive working relationships with staff at all levels within the Employee Relations unit and corporate HR teams, client divisions, Legal and union officials.
  9. CHRP designation, MIR or JD/LLB will be considered an asset.