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Contributes to the overall success of the Global Payments Technology in Canada and globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

What will you do?

What do you need to succeed?

• Familiarity with at least one programming language such as Java, JavaScript, Python

• Basic understanding of relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB).

• Familiarity with RESTful APIs

• Understanding of CI/CD and version control (Git)

• Interest in cloud platforms such as GCP and Azure.

• Strong problem-solving and communication skills.

• Eager to learn and grow in a collaborative environment.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success
• We provide you with the tools and technology needed to create meaningful customer experiences
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
• We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
• Dress codes don't apply here: being comfortable does
• Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
• A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental and much more

Location(s):  Canada : Ontario : Toronto 

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 
DO YOU HAVE THE SKILLS
 We would love to work with you if you have:
 

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO is a requirement
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

WHAT’S IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will help their financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. 

How you'll succeed

• Client engagement - Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.
• Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
• You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
• You can demonstrate 1 year experience in working with clients and achieving sales results. It’s an asset if you have prior banking experience in a similar capacity.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Brantford-Lynden Park Mall

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning, Group Problem Solving, Outbound Calls, Regulatory Requirements, Results-Oriented

As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will help their financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. 

How you'll succeed

• Client engagement - Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.
• Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
• You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
• You can demonstrate 1 year experience in working with clients and achieving sales results. It’s an asset if you have prior banking experience in a similar capacity.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Brantford-Lynden Park Mall

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning, Group Problem Solving, Outbound Calls, Regulatory Requirements, Results-Oriented

Group Summary:

POSITION SUMMARY: This position is responsible for ensuring Formet and Customer quality requirements are met by providing input in the development of weld processes and resolving welding concerns.

MINIMUM QUALIFICATIONS:

• • Post-secondary education – completion of Welding Technologist/Technician Course from a Community or recognized college consisting of two years or more. • Some experience with manual Gas Metal Arc Welding.
• • Practical experience with industrial robots.
• • Understands PPAP requirements is an asset.

CORE COMPETENCIES:

• • Organizational skills.
• • Interpersonal skills.
• • Communication skills.
• • Computer skills.
• • Problem solving.
• • Business Operating System.
• • Quality System.
• • Customer Specific Requirements.
• • Welding Metallurgy.
• • Basic GD&T.
• • Fundamental NDE techniques.
• • GMAW, Projection and Resistant Welding.
• • Basic IATF 16949.
• • Measuring equipment (micrometers, calipers, indicators and height gauges).
• • Work well in a team environment or individually.
• • AIAG Core Tools.
• • Problem Reporting System.
• • Facilitating.
• • Auditing.

BACK UP POSITION:

• • Other Weld Technicians.
• • Weld Engineering Coordinator.

DUTIES & RESPONSIBILITIES:

• • Perform all duties and promote themselves in a manner that reflects Formet Expectations and Formet’s Visions/Values through Magna’s Employee Charter.
• • Follow and abide by all government, Legal, Magna and Formet rules and regulations.
• • Contribute to continuous improvement and cost reduction activities.
• • Support the WEC’s on new and existing programs.
• • Troubleshoot Weld Systems and Robotic Equipment to resolve welding related issues.
• • Generating and upkeep of welding-related documentation, and audit as required.
• • Maintain a sound understanding of customers’ product and engineering specifications.
• • Use technical understanding of the welding processes and weld quality standards to ensure that weld quality is being upheld to customer requirements.
• • Complete shift report for Team regarding issues encountered on shift for communication and direction for following shifts.
• • Provide technical support to Manufacturing Services to help problem solve weld process issues.
• • Support program launches in-house and off-site to ensure Formet’s Quality Standards are being met and in order to achieve optimal weld quality.
• • Support pre-production buy-offs for welds when required.
• • Buy off of the First-Off / Mid-Off processes, and set up verifications to ensure it is being done correctly.
• • Initiate and coordinate problem reports and containments.
• • Establish, maintain and implement welding parameters to support production and Quality Assurance.
• • Conducts weld inspection and analyze weld data, generate reports.
• • Be an additional resource for Robotic weld touchups.
• • Archiving and supporting Paxit system set up and training.
• • Be dedicated to generating Weld PPAP packages when required.
• • Participate as a Team Member with effective communication and interpersonal skills.
• • Assist in problem investigation and root cause determination.
• • Participate in Product, System and Process Audits, including CSRs, as required.
• • Audit and approve Special Material Requests and reworked material when required.
• • Assist in the training of production personnel in all weld quality requirements when required.
• • Attend and / or Champion quality meetings when requested.
• • Take initiative to follow through on completion of tasks / projects, PCR’s and weld-related GROW ideas.
• • Cover for the other Weld Technicians if he/she is absent.
• • Demonstrate a sense of urgency to achieve results.
• • Perform other duties as designated.

WORKING CONDITIONS:

• • Office and Manufacturing Environments
• • Able to work shift work.
• • Able to be flexible in hours of work in order to meet internal/external customer requirements (scheduled and non-scheduled overtime shifts, etc.)

SAFETY AND HOUSEKEEPING:

• • Responsible to adhere to all Health and Safety programs in accordance with the O.H.S.A.
• • Follow and ensure the company’s procedures regarding safety rules and regulations are followed throughout the plant.
• • Ensure that you work and operate equipment according to Formet’s safety rules and regulations.
• • Active role in maintaining excellent housekeeping through leading by example. • Ensure that your department is clean, tidy, organized and a safe workplace at all times.
• • As with Safety, Security is everyone’s responsibility and Formet requires its employees to contribute to this activity by immediately notifying your supervisor when you identify security issues that affect the integrity of our supply chain, in accordance with PIP (Partners in Protection) and C-TPAT (Customs – Trade Partnership Against Terrorism) requirements.

ENVIRONMENTAL: Follow environmental protocol as prescribed by the Environmental Management System (EMS).

Benefits

• Shifts rotate every 2 weeks between Days, Afternoons and Midnights.
• Shift premiums of $0.85/hour (afternoons) and $1.35/hour (midnights).
• Weekly pay via direct deposit.
• Overtime (1.5x) after 40 hours worked (hourly).
• Vacation entitlement:
• 2 weeks of paid vacation (3 weeks after 3 years) + 4 company paid holidays + 2x ½ days = 15 days annually.
• Option to bank your overtime to earn up to an extra 5 days of paid time off (approved in the same manner as vacation time) (27 hours x 1.5 = 40 hours).
• Medical and dental benefits after 1 month of employment.
• Free onsite physiotherapy.
• Free on-site counselling.
• Magna will contribute an amount equal to 3% of regular earnings every week to your retirement savings (MBC program).
• Profit sharing paid in the second quarter of every year (EEPPP Program).
• Matched GRRSP.
• Company paid life insurance and accidental death and dismemberment (AD&D).
• Optional group life insurance and critical illness insurance for self and spouse.
• Safety shoe, prescription safety glasses and custom molded earplug allowance.
• Company paid uniforms (if you choose to use).
• Company BBQ, holiday parties and company events.
• Corporate social responsibility initiatives - 6k for water walk, support local charities (Hospice of Elgin, Adopt a Family (12 in total), STEGH), Children’s Health Foundation and many more).
• Magna Service Award Program.
• Roger’s and Bell cellphone data plan available – as low as $50/month!
• Subsidized cafeteria with daily specials including hot vegetarian options – we are known for our amazing cafeteria! Free coffee, juice, and tea.
• Educational Assistance Program.
• Employee discounts: new vehicles, amusement parks, etc.
• Plant-wide continuous improvement program: 2024 bonus = $1890
• You get to work with a FANTASTIC Team! One Team, One Formet!

Accommodations for disabilities in relation to the job selection process are available upon request.

Awareness, Unity, Empowerment:

Regular / Permanent

Cosma International

• Job ID: 55757
• Job Category: Information & Technology
• Division & Section: Technology Services, Technology Standardization Delivery
• Work Location: Metro Hall, 55 John St, Toronto, ON M5V 3C6
• Job Type & Duration: Full-Time, Temporary (12 month) vacancy
• Hourly Rate: $42.96 - $47.05
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: L79 Full-time
• Number of Positions Open: 1
• Posting Period: 02-Jun-2025 to 16-Jun-2025

Job Summary 

As a Digital Design Specialist (UX/UI Designer), you will be working on designing public and staff facing webpages and applications for the City of Toronto. Using your User Experience / User Interface (UX/UI) Design skills, you will work with clients to understand their requirements and present design solutions through prototypes and wireframes in line with the City’s web design and digital accessibility standards. You will create other graphics as required, such as icons, social media graphics, and report graphics. You will work with a cross-functional team to develop new design patterns and contribute to the City’s design library and design standards documentation. 

Major Responsibilities: 

• Advises clients on a wide range of digital design and production products and services that enhance and promote the programs and services of the City. 

• Delivers digital products and services that are strategic, accomplish the business objectives of the client, meet high quality design and production standards including readability and accessibility, and are in accordance with the City’s Corporate Identity Program (CIP). 

• Acts as a resource to clients in the design and development of effective digital content and services, with consideration to intended audience, message, brand, budget and intent of the application. 

• Designs, develops and delivers a variety of digital content including web sites, web applications and digital forms with an understanding of responsive and accessible design. 

• Explores and stays current on latest trends and techniques, and advises management on the need for new technology and/or processes in the area of digital design and production. 

• Contributes to the development of new design patterns and maintenance of the City's design system. 

• Provides and applies UX/UI (User Experience Design/User Interface Design) and user- centered design best practices. 

• Works collaboratively as part of a team, assisting with projects by providing sound technical and creative advice on design concepts, production tools and techniques including mockups and prototypes. 

• Leads all aspects of assigned projects, from concept to final product, for quality, budget and timeline controls. 

• Performs applicable project and file management, routine computer maintenance and backup procedures and tracks project hours. 

• Develops and manages content libraries including design assets in the form of text, photography, graphics, illustrations, video and audio. 

Key Qualifications: 

1. Post-secondary education in Web, Digital or User Experience Design or an equivalent combination of education and/or relevant experience working in user experience/user interface design or digital media design. 

1. Experience in User Experience and User Interface Design, demonstrated through prototyping, wireframing, usability studies and working with design specifications. 

1. Experience working with business users to determine their requirements; lead design workshops (including remote workshops), gain consensus, and present recommended design solutions. 

1. Experience in planning and creating graphics, icons, or visual assets to support the user experience.
2. Experience in prototyping using Figma and working with design libraries. Comfortable to work with other design software (e.g., Photoshop, Illustrator, FigJam and Miro) as required.

1. Experience with WCAG 2.1 (W3C Web Content Accessibility Guidelines 2.1) and in the design of accessible websites across a range of technologies and type of devices (e.g., desktop, mobile) 

You must also have: 

• Ability to effectively communicate. 

• Strong inter-personal skills with the ability to work effectively as a member of a team, collaboratively with others in multidisciplinary team environment and work independently, as required. 

• Ability to be self-motivated and work with minimal supervision. 

• Ability to negotiate effective resolution of conflicting business priorities with corporate business Strong analytical, problem-solving, listening, and interacting skills. 

• Demonstrated business acumen to establish and maintain effective consulting relationships with corporate clients and vendors, using a strong customer service orientation.
• Ability to work with competing demands, prioritize and meet deadlines. 

Job ID: 56940
Job Category: Human Resources
Division & Section: People & Equity, Employee Relations
Work Location: Hybrid, METRO HALL, 55 John St, Toronto, M5V 3C6
Job Type & Duration: Full-time, Temporary Vacancy (12 months)
Salary: $103,431.00-$141,247.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1 
Posting Period: 30-MAY-2025 to 13-JUN-2025 

Toronto is Canada’s largest city, the fourth largest in North America and home to a diverse population of approximately 2.8 million individuals. Consistently ranked one of the world’s most livable cities, the City of Toronto is a global centre for business, finance, arts and culture. Our People and Equity Division delivers critical functions within the City’s complex multi-site, multidivision, multi-stakeholder and union and non-unionized environment. A team of approximately 35,000 employees are the driving force behind the City’s ability to provide programs and services to residents, business, and visitors to this community. The People & Equity Division is current hiring a Senior HR Workplace Investigator E&LR. This is an excellent career step for an analytical, resourceful, and seasoned workplace investigator with a passion for investigations.

What is the job summary?
To investigate allegations of employee misconduct in contravention and/or violation of City bylaws, policies, procedures, or legislation, as part of the Internal Investigation Unit (IIU) in Employee Relations. To lead the interview process, gather and analyze evidence, make factual findings, and oversee the preparation of objective reports. To ensure investigations are carried out in a timely, impartial, and fair manner in accordance with workplace investigation jurisprudence, frameworks, rules, and best practices. To provide guidance and advice to staff through the investigation process, development of investigation plans and reports to ensure IIU standards of excellence are met.

What you will do?
• Implement detailed plans and recommend policies/procedures regarding program specific requirements.
• Conduct research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Investigate absence abuse, fraud, conflict of interest, theft, maladministration, workplace code and non-code harassment, nepotism, cronyism, substance abuse, unethical behaviour, and other alleged forms of workplace misconduct.
• Conduct thorough and objective investigations regarding allegations of misconduct or wrongdoing for unionized and non-unionized staff across the organization. Review and analyze files with a focus on fact-finding, procedural fairness, timeliness, and attention to detail.
• Employ trauma informed approaches to conducting workplace investigations involving parities who have or are experiencing trauma, or varying degrees of mental wellness, those who are emotionally distressed or have dysregulated behavioural outbursts.
• Utilize a variety of communication and psychological safety training including different strategies to effectively communicate with persons of diverse abilities and backgrounds who may be distressed, confrontational or emotional due to an alleged incident.
• Conduct on-site interviews and gather evidence at various work locations. Record and maintain meeting minutes, electronic and hardcopy records.
• Utilize assessment of the evidence and credibility analysis of the parties to make factual findings and provide detailed reports, confidential communications, and briefings.
• Determine whether the factual findings amount to a breach of the applicable City bylaws, policies, procedures, or legislation.
• Provide guidance to staff through the investigations process, ensuring effective teamwork and communication, high quality standards and organizational performance.
• Review and provide senior-level subject matter expertise regarding the investigation plans and reports of staff to ensure documents meet IIU standards of excellence.
• Provide developmental opportunities and onboarding to HR Workplace Investigator E&LR and HR Investigations Representative.
• Work collaboratively with partners in various Divisions, teams, management, law enforcement agencies and legal counsel to liaise and exchange information.
• Testify and give evidence regarding investigations in legal procedures, including arbitration, Ontario Human Rights Tribunal hearings, criminal and/or civil litigations.
• Maintain an expert knowledge of collective agreements, City bylaws, policies, practices, legislation, and standard operating procedures that have a bearing on workplace investigations.
• Maintain an up-to-date knowledge of workplace investigation principles, theories, practices and tools, research, and interviewing techniques.
• Represent the IIU on task forces, corporate initiatives, and other committees. Deliver education and/or training on investigation policies, procedures and best practice.
• Model and contribute to an environment which supports and values equity, inclusion, and organizational change.
• Maintain continuous and up-to-date knowledge about all forms of discrimination and harassment. Employ an equity lens concerning anti-Indigenous and anti-Black racism within workplace investigations practices. Comprehend the impacts of systemic racism and barriers related to workplace investigations.
• Deals with sensitive workplace issues and information in a responsible, professional, and confidential manner.

What do you bring to the role?
1. Post-secondary education Industrial Relations, Criminology or a related educational field, or the equivalent combination of education and experience.
2. Experience working in a unionized organization conducting a variety of workplace investigations (e.g., collusion, theft, nepotism, fraud, workplace harassment etc.).
3. Experience developing investigation plans, drafting detailed and comprehensive workplace investigation reports, and communicating investigative findings.
4. Understanding of systemic barriers related to the workplace investigations, including knowledge of anti-Indigenous racism, anti-Black racism and the impacts of systemic racism and all forms of discrimination and harassment.
5. Knowledge of trauma informed approaches to conducting workplace investigations involving parities who have or are experiencing trauma, or varying degrees of mental wellness, those who are emotionally distressed or have dysregulated behavioural outbursts.
6. Ability to conduct well-reasoned, unbiased research, summarize results, and provide user-friendly information and data reports to support investigations, projects and initiatives.
7. Excellent presentation and communication skills and ability to communicate effectively, both orally and in writing, with various levels of staff within the organization, including testifying/presenting evidence in arbitration hearings.
8. Highly developed interpersonal skills with the ability to effectively develop and cultivate productive working relationships with staff at all levels of the organization, including Legal and Union officials.
9. Excellent organizational skills with the ability to manage complex competing interests and concurrent investigations in a detail-oriented environment ensuring confidentiality.
10. Ability to exercise sound judgement, integrity, discretion and political acumen while applying a broad perspective requiring an integrated knowledge of human resource management, related disciplines and business processes.
11. Knowledge of employment and related legislation (e.g., Ontario Labour Relations Act, Occupational Health and Safety Act, Workers Safety and Insurance Act, Human Rights Code, Employment Standards Act), equity principles, contractual obligations and sound human resource practices.
12. Experience identifying fraud trends and supporting data analytics, open source searching and analyzing online information.
13. Active and good standing investigative certification (e.g. ASIS, PCI, CFE) or Private Investigation certification an asset.

• Job ID: 56454
• Job Category: Administrative
• Division & Section: Customer Experience
• Work Location: Metro Hall, 55 John Street
• Job Type & Duration: Full-time, Permanent Vacancy
• Salary: $73,495 - $96,567
• Shift Information: Monday to Friday, 35 hours per week (Hybrid, 3 to 4 days per week in person) 
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 02-June-2025 to 16-June-2025

As the Administrative Assistant to the Executive Director Customer Experience, you will work in a senior-management environment where your executive-level administrative skills will be relied upon daily to deliver top quality support in a fast-paced and complex municipal government setting. Your excellent communication skills, combined with your customer service focus, diplomacy and tact, will ensure you are a valued member of the team that is responsible for developing and implementing a social inclusion and community safety and engagement agenda as well as providing CSS financial and administration oversight.

Major Responsibilities:

Your primary responsibilities as an Administrative Assistant 1 will focus on providing a full range of specialized administrative support to assist with the day-to-day management control, operations and coordination of complex projects and/or program related functions in the office of the Executive Director, specifically:

Office Administration

• Provides senior level administrative support, advice and guidance on key initiatives and policies. Reviews and directs incoming correspondence, phone calls, and initiates responses.
• Manages and schedules daily appointments and activities; arranges meetings and business travel. Organizes the daily schedule around urgent requests from the Mayor's office, city councillors, and the Chief Administrative Officer and department staff.
• Co-ordinates daily administrative operation by organizing workload priorities. Provides effective work direction, training and guidance and acts as a resource to support staff. Co-ordinates the development and implementation of secretarial and administrative standards and procedures for the division/s. May direct and train, on a daily basis, clerical support services on divisional processes and procedures.
• Receives and provides initial response including initial data collection related to telephone calls and correspondence from clients and staff and refers for appropriate action.
• Responds and helps resolve issues of upset and concerned clients seeking redress.
• Prepares and processes documents of a confidential labour relations nature, such as notes regarding disciplinary action, documents pertaining to grievances and arbitrations, letters of discipline, contingency planning, restructuring and downsizing initiatives, position termination. May attend and take minutes at grievance hearings.
• Ensures and checks the efficient and correct preparation and processing of documents in accordance with appropriate policies and legislation. Ensures conformity with regulations, statutes, by-laws, agreements, policies and procedures. Applies and checks layout and formatting guidelines. Proof-reads own and other's material.
• Monitors all key reports required for committees and council and ensures deadlines are met. Reviews council and standing committee agendas and reports flagging items that will impact on operations. Identifies issues and initiates responses.
• Organizes and maintains up-to-date manuals such as Council and corporate administrative policies and guidelines.
• Participates in the development of communication strategies and prepares and co-ordinates communications material within the department/division including newsletters, bulletins and flyers.
• Co-ordinates labour disruption plans.
• Co-ordinates and maintains the records management system.
• Handles, prioritizes and/or redirects inquiries and/or provides information and guidance to staff, Mayor's office and councillors, clients, the public, the media, agencies, union representatives and other levels of government, utilizing specialized knowledge of corporate policies, regulations, protocols.
• Performs highly independent, specialized administrative tasks, including, preparation, research, investigation, review, reconciliation, control and co-ordination of various documentation and processes.
• Administers, prepares, processes and composes documents, routine reports, statistical summaries and reports requiring considerable judgement in the interpretation and application of regulations and practices. Prepares complex calculations and analysis of data. Monitors expenses and participates in compiling data for forecasting and budgeting. Prepares correspondence.
• Operates computers utilizing and manipulating a variety of desktop applications and corporate systems.
• Prepares presentation materials.
• Attends various meetings, events, hearings, and acts as the unit representative.
• May review applications from the public and handle special projects.
• Co-ordinates meetings, special events, schedules, workshops, grievances, labour-management meetings, foodservices, printing of conference materials, registration. Takes/transcribes minutes and follows-up taking action when necessary.
• Maintains petty cash.
• Monitors tracks and reports attendance management.
• Maintains a continuous awareness of corporate and departmental administrative systems and procedures, organizational structure and major activities in order to provide effective administrative assistance.

Qualifications

1. Extensive experience providing administrative support to senior management, handling a broad range of administrative matters, standard office practices and procedures.
2. Considerable experience working in a customer service environment with experience in Service industry organizations
3. Considerable experience in the preparation, drafting and editing standard correspondence and complex reports, presentations, agendas, correspondence, meeting minutes, follow-ups, charts and tables.
4. Considerable experience working with confidential materials/information for senior management staff.
5. Considerable experience utilizing a variety of software packages (i.e. Microsoft Word, Excel, PowerPoint, Outlook, etc.).
6. Very strong analytical and problem-solving skills.
7. Ability to prioritize multiple tasks and manage interruptions, to assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the Division.
8. Excellent organizational and time management skills, including attention to detail, ability to set priorities, meet deadlines and work effectively with minimal supervision, deal with conflicting priorities and work demands.
9. Considerable knowledge of municipal operations that may include but is not limited to council proceedings and Freedom of Information.
10. Ability to work independently, in a politically sensitive environment, using sound judgement.
11. Ability to provide work direction to other support staff.
12. Ability to research and prepare information in a timely manner.
13. Ability to implement effective administrative work procedures and maintain an organized office in a fast-paced and complex executive office.
14. Highly developed customer service and interpersonal skills. Ability to deliver excellent customer service at all levels and with external partners and stakeholders.
15. Excellent communication skills, both orally and in writing. A strong command of grammar and writing skills for the purpose of proof reading and editing.
16. Ability to work beyond normal business hours and flexible hours including weekends and evenings when necessary.
17. Must be resourceful, adaptable and possess a high degree of initiative.
18. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

What You’ll Be Doing

You will provide administrative and sales support to one or more Private Banking Advisors. As a Private Banking Associate, you will provide exceptional service to Private Banking clients by assisting them with their transactional banking needs and responding to their queries. This could include lending, borrowing, investing or commercial lending needs.

At CIBC we enable the work environment most optimal for you to thrive in your role.  Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Client Service – Greet customers arriving for meetings and arrange contact with appropriate individual. Effectively deal with any client issues, concerns or problems promptly or refer to others as appropriate. Service the financial needs of existing clients when the Private Banking Advisor is not available (including sale of high value products and services within established guidelines).
• Operational Excellence - Respond to incoming telephone calls and clients requests to process wires/cables and visa, tax and bill payments, and ensure requests get completed. Manage all fax requests for money orders, drafts, currency exchanges, etc. and ensure all requests are ready for customer to pick up in the branch. Complete complex investigations for clients concerning account activity.
• Sales Support – Support Private Banking Advisor in the management of their portfolios by reviewing all customer documentation with respect to compliance with regulations and bank policies. Coordinate communication to customers regarding obtaining necessary financial information for completion of credit renewals, reviews and temporary overdraft protection. Monitor diary for upcoming maturities/renewals/expiries and advise the Private Banking Advisor.
• Administrative Support – Assist the Client Service Manager in rolling out special marketing or client events, and ensure the marketing material is current. Carry out a range of activities related to building and maintaining deposits as well as investment accounts. Process look-ups and provide information on accounts, loans and process cheque orders, and input credit details and loan notes into system.

Who You Are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You can demonstrate experience with loan, mortgage, and investment products sufficient to respond to general customer inquiries. Working knowledge of branch routine and operations of other departments and CIBC partners, sufficient to address client inquires adequately and/or refer to appropriate source.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You a certified professional. You have, or are working towards, your Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH). Investment Representative (IR) or Registered Representative (RR) licensing considered an asset.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto 25 King Street West

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Cash Flow Analysis, Client Service, Customer Experience (CX), Investment Portfolios, Post-Sales Support, Product Knowledge, Transaction Banking

CIBC’s Wood Gundy team  is the full-service brokerage division of CIBC serving our high net worth clientele. As an Administrative Assistant you will be responsible for providing administrative support to the Investment Advisor team in our Wood Gundy brokerage. You’ll work closely with the team of Advisors as they plan and manage client investments. You’ll play a key part in supporting and servicing high net worth client accounts. You’ll provide ongoing support to a team that goes above and beyond for their clients.  This position is a great opportunity to learn the investment business in a professional, dynamic work environment with one of Canada's leading Brokerage.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site

How you'll succeed

• Administrative Support - Maintain compliance standards in client dealings/client files. Conduct administrative activities and engage in administrative processes associated with supporting the IA(s) and teams. Engage in all marketing and business development activities and assist in the development of investment plans and written proposals for prospects and clients. As determined by the IA, assist in processes to direct assets into suitable financial products based on the client’s risk reward tolerances and demographic profile.

• Client Engagement - Connect on a personal level to make every interaction meaningful. Enhance relationships by collaborating with your team and providing administrative support to ensure client needs are met. Respond to requests by answering questions and providing an exceptional experience.

• Relationship Building - Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Grow your network to create lasting connections that will generate future opportunities. Work closely with your team to connect clients with the right opportunities.

• Organizational Skills - Support Investment Advisors by providing timely responses to client requests and maintaining compliance standards in all files. Enable team success by improving team productivity, proactively uncovering business opportunities, and helping to direct assets into the right financial products.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

• You understand that success is in the details. Your critical thinking skills help to inform your decision making.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partner. You build trust through respect and authenticity.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2025-08-15

Job Location

123 Commerce Valley Dr E

Employment Type

Temporary (Fixed Term)

Weekly Hours

1

Skills

Accountability, Activity Coordination, Communication, Interpersonal Communication, Multitasking, Office Administration, Organizational Efficiency, Personal Initiative