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Operations Manager 

Full-time

Quebec, QC

Shift: 1 pm - 10 pm

As an Operations Manager, you are accountable for ensuring that the dock employees are working in a safe and efficient manner. You are responsible for ensuring smooth operations, efficiencies, people management, freight flow, change implementation, and safety, aligned to operational expectations and guidelines.  

This position is all about the effective management of freight flow through the management of people and safety, continuous improvement, problem solving and effective communication.   

How You’ll Help: 

• Lead and manage a fast paced and high volume dock operation though a team of supervisors, lead hands, and front line employees. 
• Coach and develop team members using a positive attitude, collaboration, clear communication, and direction.  
• Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures. 
• Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs. 
• Understanding and use of key metrics used to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow. 
• Recognize problems and work with others towards a practical and speedy resolution. 
• Leads teams of supervisors, lead hands and front line employees in a 24/7 environment. 
• Other related duties related as may be required. 

Your Skills and Experience: 

• Post-secondary education in transportation or logistics preferred.  A suitable level of practical experience may be considered in lieu of education. 
• Trained in the Transportation of Dangerous Goods 
• WHMIS certified. 
• 3-5 years’ experience in a terminal setting, preferably in the transportation industry. 
• Experience leading a team of front line employees, managers, and supervisors 
• Contributing to the development of and managing to an annual operating budget. 
• Strong leadership skills, including the ability to get things done through others and people development. 
• Computer skills with MS Office products and web based programs.  Experience with AS400 a definite asset 
• Safety oriented 
• Good communication skills, verbal and written 
• Strong problem solving skills 
• Customer oriented 
• Ability to multi task and prioritize workload 
• English, other languages an asset 
• Bilingualism in English and French required for terminals located in the Province of Quebec. 

Requisition ID: 16588 
Department: Finance and Corporate Services Dept. 
Service: Fleet Services 
Branch: Fleet Supply Chain & Ops Support Branch 
Employment Type: 1 or more Full-time Permanent; 1 or more Full-time Temporary
Work Hours: 40.00hours per week
Affiliation: CUPE 503 Inside/Outside
Salary Information: $64 725,44- $75 732,80 annually (2024 rates of pay)
Location: Various locations 
City: Ottawa, ON 
Job Category: Administrative and Support Services
Application Close: 22/04/2025

*Applications received will be used to staff current and on-going requirements for 12 months.

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing       
• Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
• Driver’s License Requirement:  A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated  
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Group Summary:

• Retrieve and review tooling prints for material and machining requirements.
• Perform some aspects of the tool/die component build for new and existing tools as directed by the tool &
die maker requirements.
• Work is completed through use of milling machines, drill presses, assorted grinders, band and cut-off
saws, lathes, lay-out tables, measuring equipment and heat treat ovens.
• Maintain the required forms for the purpose of recording the number of hours spent on each project.
• Ensure that all environmental requirements are identified and addressed when performing duties.
• Ensure that all safety requirements are being carried out when performing duties.
• Comply with defined Business Management and Environmental Management Systems requirements.
• Provide support for the continuous improvement initiatives within Techform.
• Provide support in the attainment of Techform's operating system goals as outlined by the key graphs.
• Carry out all duties focusing on the goal of internal and external customer satisfaction.
• Other duties as may be assigned by the supervisor or designate.

General Points
• Ensure that all environmental requirements are identified and addressed when performing duties.
• Ensure that all safety requirements are being carried out when performing duties.
• Comply with defined Business Management and Environmental Management Systems requirements.
• Provide support for the continuous improvement initiatives within Techform.
• Provide support in the attainment of Techform's operating system goals as outlined by the key graphs.
• Carry out all duties focusing on the goal of internal and external customer satisfaction.
• Other duties as may be assigned by the supervisor or designate.

Qualifications
• Less than 1 year of work related experience.
• Minimum grade 12 secondary school education or equivalent.
• Current enrolment at a post secondary institution in the Tool & Die program would be an asset.
• Attention to detail is key.
• Communicates Effectively
• Mechanical Aptitude
• Read and understand Blue Print and GD&T.

Worker Type:

Regular / Permanent

Magna Mechatronics, Mirrors & Lighting

Bilingual Customer Care Representative
Full-time, 95% remote work (permanent and contractual positions available)
Hartland, New Brunswick and Lachine, Quebec

This position offers the ability to work from home, with flexible shift schedules.  The successful candidate must have access to high-speed internet.

How You’ll Help
•    Help customers with complaints and questions
•    Improve the customer’s experience
•    Utilize our service techniques and systems
•    Increase your skills with every interaction
•    Give customers information about services
•    Ensure customer satisfaction and provide professional customer support
•    Escalate customer dissatisfaction to proper channels

Your Skills & Experience: 
•    Bilingual English/French communication skills (written and verbal) a STRONG asset
•    High school diploma. Post-secondary education in business or related program considered an asset.
•    Minimum of one year experience in a call center customer service based position
•    Previous SalesForce or CRM system experience considered an asset
•    Previous AS400 experience considered an asset
•    Previous transportation/logistics experience considered an asset
•    Proficient in computer programs such as Microsoft Office Suite
•    Highly reliable, willing to learn and acquire new skills
•    Exhibit professional communication and customer service skills
•    Proven ability to be a self-starter and work independently
•    Strong attention to detail with high organizational and interpersonal skills
•    Must have access to high speed internet

Dock Supervisor
Full-time, Permanent, night shift
Quebec, QC

As a Dock Supervisor, you are accountable for ensuring that the dock employees are working in a safe and efficient manner. You are responsible to ensure smooth operations, efficiencies, people management, freight flow, change implementation, and safety, aligned to operational expectations and guidelines. This position is all about the effective management of freight flow through the management of people and safety, continuous improvement, problem solving and effective communication.

How You’ll Help
•    Lead and manage a fast paced and high volume dock operation though a team of supervisors, lead hands, and front line employees to ensure the accurate and timely completion of all dock activities and supporting office tasks.
•    Coach and develop team members using a positive attitude, collaboration, clear communication, and direction. Make informed decisions based on safety, service, and productivity standards, with an un-derstanding of company processes, policies and procedures.
•    Initiate and lead process and customer experience improvements, while meeting deadlines and con-trolling costs.
•    Understand and use key metrics to manage terminal performance, including load factor, on-time de-livery, LMS, and freight flow.
•    Prioritize the unloading and loading of freight, moving all damaged freight and returns appropriately.
•    Recognize risks and problems and work collaboratively with others to practical and speedy resolu-tion. 
•    Ensure and monitor the continuous flow of communications and information relating to freight deliv-ery so the appropriate parties are aware of solutions/actions to be taken to ensure safe and timely operations.  
•    Other related duties related as may be required.

Your Skills & Experience: 
•    Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
•    Forklift certified
•    Trained in the Transportation of Dangerous Goods
•    WHMIS certified
•    Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
•    3-5 years’ experience in a terminal setting, preferably in the transportation industry.
•    Experience leading a team of front line employees, managers, and supervisors
•    Contributing to the development of and managing to an annual operating budget.
•    Strong leadership skills, including the ability to get things done through others and people develop-ment.
•    Computer skills with MS Office products and web based programs.  Experience with AS400 a defi-nite asset
•    Safety oriented
•    Good communication skills, verbal and written
•    Strong problem solving skills
•    Customer oriented
•    Ability to multi task and prioritize workload
•    English, other languages an asset
•    Able to work with little supervision
•    Provides basic leadership and guidance to dock workers to ensure safe and efficient handling of cargo.
•    Relays information from the Operations Manager to Dock Workers and keeps the Operations Man-ager updated with dockside operations.

Requisition ID: 16838 
Department: Infrastructure & Water Services Dept. 
Service: Water Linear & Customer Services 
Branch: Wastewater Linear Collections Branch 
Employment Type: 1 Full-time Temporary-Up to 2 years
Work Hours: 40.00hours per week
Affiliation: CUPE 503 Inside/Outside
Salary Information: $58,988.80- $69,022.72 annually (2024 rates of pay)
Location: ROPEC, 800 Green's Creek 
City: Ottawa, ON 
Job Category: Labourer Jobs
Application Close: 18/04/2025

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing       
• Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
• Driver’s License Requirement:  A valid Ontario unrestricted DZ class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated; A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with 0 demerit points accumulated  
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Requisition ID: 15615 
Department: Community & Social Services Dept. 
Service: Long Term Care Services  
Employment Type: Multiple Casual Positions
Affiliation: CUPE 503 Inside/Outside
Salary Information: $25.600- $29.953per hour (2024 rates of pay)
Location: Various Locations 
City: Ottawa, ON 
Job Category: Community and Social Services
Application Close: 07/07/2025

WHAT YOU NEED TO KNOW

• Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.  
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Requisition ID: 15689 
Department: Community & Social Services Dept. 
Service: Long Term Care Services 
Branch: Clinical Quality Improvement Branch 
Employment Type: 1 Full Time Permanent Position
Work Hours: 37.50hours per week
Affiliation: CIPP
Salary Information: $109,615.35- $133,372.20 annually (2025 rates of pay)
Location: Centre D’Accueil Champlain, Carleton Lodge, Garry J. Armstrong, and Peter D. Clark
City: Ottawa, ON 
Job Category: Long term Care
Application Close: 17/04/2025

WHAT YOU NEED TO KNOW

• Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.  
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Overview

Overview

We are currently seeking a professional Account Manager for a full-time position with our client, a leader within the global financial technology space. The ideal candidate will have 3+ years of Security Management experience, preferably in an Account Manager or Site Manager role. 

Title: Security Account Manager 

Shift: Monday - Friday, 9:00am - 5:00pm. Flexibility to be available for on-call shifts as needed.

Location: Spadina Ave. & Front St. W.

JOB SUMMARY: Manages the security services and related operations provided to an assigned account including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.

Distinguishing Characteristics:

Performs a variety of management functions for assigned account; may be assigned a rank, as defined by client contract. Does not perform Security Guard duties except on a limited, relief or emergency basis.

ESSENTIAL FUNCTIONS

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
• Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.
• Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; provides support during client start-up; supports security planning, assessments, and surveys; reviews and updates post orders.
• Oversees, coordinates with line management, and participates in the recruitment, selection, orientation, training, development, and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coach’s employees and carries out disciplinary actions, as necessary.
• Assists in development and administration of budget in relation to assigned account.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures.
• Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information.
• Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Guard site reports to verify post orders and client directives have been satisfactorily followed; personally, inspects all posts as part the evaluation of security staff.
• Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
• Performs tasks and duties of a similar nature and scope as required for assigned account.

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

MINIMUM HIRING STANDARDS

• 3 years minimum of Security Management experience, preferably in a Security Account Manager or Site Manager role. 
• Must be at least 18 years of age.
• Must have a reliable means of communication. 
• Must have a reliable means of transportation (public or private).
• Must have the ability to speak, read, and write English.
• Must have a High School Diploma or GED. If not, must be willing to complete the GED program within six months.
• Must be willing to participate in the Company’s pre-employment screening process.

Competencies (as demonstrated through experience, training, and/or testing):

• If required for assigned accounts, must be able to meet and continue to meet any applicable licensing requirements for Security Guards.
• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts. 
• Knowledge of security operations and procedures.
• Knowledge of supervisory practices and procedures.
• Skill in staff supervision, including assigning work and providing training and discipline.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to track and maintain schedule assignments.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Knowledge of business operations management and human resources administration.
• Use of personal computer and spreadsheet software.
• Ability to synthesize business/financial data and develop recommendations.
• Planning, organizing and leadership skills.
• Oral and written communications skills.
• Strong customer service and service delivery orientation.
• Ability to interact effectively at various social levels and across diverse cultures.
• Ability to be an effective leader and member of project teams.
• Ability to take initiative and achieve results.
• Ability to carry out multiple assignments concurrently.
• Ability to adapt to changes in the external environment and organization.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey. 
• Ability to handle multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.
• May require regular use of vehicle and frequent travel in the performance of duties.
• Regular talking and hearing.
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
• Walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
• Close vision, distance vision, and ability to adjust focus. 
• Conducting oral presentations and group meetings.
• Directing, motivating, training, coaching, and disciplining staff in a positive manner.
• Reading and analyzing reports and financial data, including related computer usage.
• Responding on an on-call basis to emergencies and incidents at all hours.