All jobs within 100 km around L'Assomption

KEY ACCOUNTABILITIES

CUSTOMER

• Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions
• Identify customer needs and determine solutions to customer problems
• Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions
• Offer comprehensive product knowledge and/or guidance as it relates to their respective business area
• Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
• May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
• Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs
• Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
• Complete a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
• Identify customer needs and determine solutions to customer problems, particularly as it relates to digital banking products and services

SHAREHOLDER

• Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
• Promote full suite of products, advice, services and banking capabilities
• Understand and apply operating policies and procedures
• Contribute to business objectives for Operational Excellence
• Support the timely and accurate completion of business processes and procedures
• Escalate non-standard or hig- risk transactions / activities as necessary
• Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
• Support and participate in process improvement opportunities
• Ensure necessary due diligence to support the accuracy of all customer transactions / activities
• Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Requires developed knowledge and skills to offer service and advice for a range of product and services
• Requires a broad knowledge and understanding of the full product suite, services and processes of the business area, and can be characterized as low to moderate in complexity/risk
• Provide exceptional inbound and/or outbound service and/or advice support to customers/partners on a range of moderately complex financial products and services.
• Provides recommendations and guidance to customers and / or internal partners
• Provides solutions to problems in customer situations that are atypical or infrequent, or not covered by stated processes
• Understands how the team integrates with others to accomplish business objectives
• Impacts the quality, timeliness and effectiveness of the advice team or services provided to customers
• Suggests improvements to work practices and advice or customer service processes to achieve results or improve efficiency of the advice team
• Explains detailed and/or complicated information within the team; builds working relationships with customers and related teams
• Identifies and resolves issues within discretion and authority on processes, transactions or escalates internally as required
• Requires full proficiency gained through job related training to perform a range of activities
• Generally reports to a Team Manager  

EXPERIENCE & EDUCATION

• High School diploma, Undergraduate degree and/or
• 1+years of relevant experience
• NOTE:  Roles within this job family may require various accreditations and/or licenses based on the business supported and/or regulatory requirements

Location:  Pointe Claire, QC, CA, H9R 4S3

• Assess duties, taxes, and brokerage fees of imported commodities.

• Ensures assessment of duties and taxes adhere to local Customs and Revenue Agency regulations.

• Contact customers on brokerage related matters.

• Entry the data from the open customer’s files, validate information, credit, and invoicing.

• Collect supplementary information or documentation from customers, drivers, custom and other offices, etc., when required.

• Identify customer profiles discrepancies.

• Answer standard questions and requests from customers, drivers, customs, and other offices.

• Work as team member with other partners: clients, employees, carriers, inbound agents.

• Identify business opportunities.

• Rapid and efficient support; dossiers in order, productivity in number of files prepared.

• Process on time and error free the information.

• Follow operational guidelines; cross-selling.

• Cooperate and assist with internal team members.

• Bachelor's degree or International equivalent - Preferred

• Excellent verbal and written communication skills:French 90% / English 10%

• Level of French needed: proficiency 

• 2 to 4 years of experience in customs operations - Required 

• Customs Specialist (CCS) certification - Preferred

• Brokerage certification - Preferred

• Previous experience in a call center environment – Preferred

• In-depth knowledge of customs operations, laws and regulations, and other government departments

• In-depth knowledge of HS system, CUSMA (Canada, US, Mexico Agreement), and permit process

• Intermediate computer skills: Microsoft Office

• Strong analytical thinking, problem-solving, basic research, attention to detail, and time management skills

• 2 weeks of paid vacation after one year of service.

• Vision, health, and dental benefits after one year of service.

• Overtime.

• Weekly Pay/ Direct Deposit- Every Friday.

• Immediate access to UPS ‘Employee Discounts’ upon hiring.

• Paid training.

• Pension Plan.

• Free Onsite Parking.

• Opportunity for advancement within a Fortune 50 Company.

To achieve this, we have developed a corporate culture that truly puts the employee at the heart of its priorities.    

EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.

#LBDP
#LI-Onsite

What is the opportunity?

RBC Family Office Services assists clients in creating comprehensive financial plans and estate planning strategies. As the Regional Administration Coordinator you will be responsible for providing support to the Financial Planning Specialists, Will and Estate Consultants, and Business Owner – High Net Worth Planning Services Specialists to enable them to focus on providing superior client service.

What will you do?

• Oversee the efficiency of day-to-day operations

• Fulfill administrative duties: Printing, packaging ,and mailing of client reports

• Manage specialist calendars and meeting materials

• Complete monthly expense reports

• Maintain and order equipment and supplies

• Manage files and records, and complete travel arrangements

• Assist with preparations for business seminars and special events  

What do you need to succeed?

Must have:

• A minimum of two years of experience in a similar position in the financial industry

• Strong working knowledge of Microsoft Office

• Effective written, verbal and electronic communication skills

• Self-motivated and able to work with minimal supervision

• Ability to work effectively with others and be perceived as a team player

• Ability to work under pressure to meet deadlines

• Good attention to detail and Strong time management skills

• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.

Nice to have:

• IFIC

• CSC

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual:

• A world-class training program in financial services

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to take on progressively greater accountabilities

• Ability to make a difference and lasting impact  

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

1 PLACE VILLE MARIE:MONTRÉAL

MONTRÉAL

Canada

37.5

Full time

Regular

Salaried

2024-07-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

To ensure timely delivery of packages to predetermined customers on specific routes, reviewing orders prior to delivery, load/unload vehicle and provide exceptional customer service to our client base.

Flexible shift opportunities (min and max hours, days of work parameters will be determined based on business requirements).

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Post Secondary:

- High school diploma/educational equivalent.

Professional accreditation/certification:

- Must have a valid full G license / Class 5 driver's license.

Related Experience Requirements

Minimum number of years required for entry to this job

- None

- One (1) year customer oriented business experience preferred

Amount of time required to learn or adjust to the job

- 3 months

Other specific mandatory experience requirements

- In the province of Quebec, must be bilingual (French and English)

Technical Skill Requirements

Solid knowledge of the following:

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Ability to successfully complete all basic and re-currency training

Ability to lift 70 lbs

Some knowledge of Federal Express Canada operations an asset.

Interpersonal Skill Requirements

Good interpersonal and communication skills.

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Post Secondary:

- High school diploma/educational equivalent.

Professional accreditation/certification:

- Must have a valid full G license / Class 5 driver's license.

Related Experience Requirements

Minimum number of years required for entry to this job

- None

- One (1) year customer oriented business experience preferred

Amount of time required to learn or adjust to the job

- 3 months

Other specific mandatory experience requirements

- In the province of Quebec, must be bilingual (French and English)

Technical Skill Requirements

Solid knowledge of the following:

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Ability to successfully complete all basic and re-currency training

Ability to lift 70 lbs

Some knowledge of Federal Express Canada operations an asset.

Interpersonal Skill Requirements

Good interpersonal and communication skills.

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

Preferred Qualifications:Shift: Monday to Friday, start window of 9am to 12pm.

Additional Details:Flex Driver - Casual

• Location: 2000 Chemin Saint François, DORVAL, QC H9P 1K2, Canada

Qualifications

As a member of the HR Digital Development team, you will work with our internal client groups on change initiatives and projects within the scope of the People, Culture and Communications branch.

Responsibilities: 

• Work with internal client groups to identify opportunities for improvement through development of web applications. Facilitate working sessions to formalize business requirements.
• Co-create systems / software or support current systems pertinent to HR services (learning and development, performance management)
• Responsible for design, coding, testing, and implementation of web solutions
• Guide junior developers with code reviews and coding best practices. 
• Maintain overall team coding standards
• Be responsible for creating coding migration strategy.
• Maintain and enhance web solutions after implementation.
• Document technical and functional design.
• Employ best practices and established standards to ensure application is easy to use.
• Monitor system defects, flag those with a medium to high business impact and coordinate work-around solutions as appropriate with the business.
• Participate in weekly meetings with the internal service delivery team to track and prioritize work effort.
• Maintain security of internal access to HR data in accordance with Air Canada’s policies.
• Test strategies, plans and environment for stability and functionality
• Design and architect cloud-friendly applications using multiple cloud-based technologies
• Preparing and executing a strategy to migrate legacy applications to cloud-native and DevSecOps toolsets

Qualifications

• Strong Desire to solve problems, learn and improve relentlessly
  
• Experience with C#, ASP.NET, MS SQL and .Net Core is required
  
• Excellent understanding of object-oriented programming, relational database concepts, and coding standards.
  
• Proficiency in writing clean code, Data structures, Design patterns and SOLID principles
  
• Proficiency in data modeling and API design.
  
• Bachelor’s Degree in related field or equivalent work experience.
  
• Advanced understanding of coding frameworks like MVC.
  
• Experience working with application servers, administering, and configuring them. Preferably IIS. 
  
• Experience with Responsive Web Design techniques
  
• Experience with continuous integration.
  
• Ability and aptitude for cloud-based software development in a team environment
  
• Passion/self-motivation for on-going continuous learning
  
• Excellent oral and written communication skills
  
• Experience with version controlling software and administering them.
  
• Excellent SQL and TSQL coding skills.
  
• Experience with Blazor WebAssembly is an asset
  
• Substantial knowledge of application security and OWASP Top 10.
  
• Keen interest in the airline industry.
  
• Very strong business and logical analytical skills.
  
• Ability to anticipate client needs and present solutions.
  
• Ability to initiate, develop, and maintain effective working relationships with team members including client groups, cross branch colleague relationships.
  
• Basic understanding of core and corporate HR processes is considered an asset 
  
• Experience in gathering technical and functional design requirements is considered an asset
• Knowledge of application usability standards and modern UI design techniques is considered an asset     

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

02/28/2025

Address:

1501 McGill College Avenue

***This job posting is intented for future hiring in 2025***

Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.

As this role contributes to the overall success of the Investment Advisors portfolio, you may be entitled to additional discretionary compensation.

• Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.
• Assists the advisory team in preparing for client meetings, including scheduling appointments.
• Handles clients’ general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.
• Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.
• Maintains and organizes client database and client files.
• Ensures transactions and tasks are appropriately assigned to team members and completed.
• Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
• Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
• Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
• Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
• Maintains the confidentiality of client and Bank information.
• Completes complex & diverse tasks within given rules/limits.
• Analyzes issues and determines next steps; escalates as required.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Bilingualism French and English.
• Knowledge of wealth management company and branch operations (e.g. client services, trust services, account transfers, etc.) is an asset
• Knowledge of operational aspects of traditional (stocks, bonds, money market, mutual funds) and non traditional (managed and fee based) products is an asset
• Familiarity with technology applications and software used in the financial planning and investment industry.
• Successful completion of both the Canadian Securities Course and the Conduct and Practices Handbook exam will be required within 18 months from date of hire.
• Successful completion of 30-day BMO NB Investment Representative Licensing Program.
• Basic specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Please note the base salary for this specific position in Montreal is $ 40,000.00 and this role may be eligible to receive a monthly discretionary bonus.

You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.

$32 700,00 - $48 600,00

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: 

• Insurance plans (Dental, medical, life insurance, disability, and more) 
• Competitive base salary 
• Retirement savings plan 
• Employee Assistance Program  
• Tele Health Program