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Overview

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

What you’ll be doing…

Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
 
 

Is this role right for you? In this role you will:

• Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates 
• Build strong customer relationships and deliver excellent customer service
• Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. 
• Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
• Act as a change management lead by assisting with the implementation of new policies and procedures

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Excellent leadership skills, able to coach and develop your team
• Strong customer service skills
• Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
• Excellent communication skills 
• Availability to work a flexible schedule
• Previous banking experience is a strong asset
• Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities– for you and our customers.
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package.

Overview

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 7 months to less than 1 year

Candidate Status:

• • Candidate must be a Canadian Citizen or temporary or permanent resident of Canada

• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to type and proofread correspondence, forms and other documents, sort, process and verify applications, receipts and other documents
• The candidates should be able to process incoming and outgoing mail manually or electronically, perform basic bookkeeping tasks
• The candidates should be able to provide general information to clients and the public, photocopy and collate documents for distribution, mailing and filing
• The candidates should be able to order office supplies and maintain inventory, label, file and retrieve documents
• The candidates should be able to locate and remove files requested, organize and schedule office work

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

By email
[email protected]

We believe in championing fresh ideas and great people like Beata who make our merchandising as efficient as possible. In doing so, our customers can enjoy a true ‘treasure hunt’ experience while shopping in our stores. See your ideas come to life here!

What you’ll discover

Eligible Associates can look forward to:

• One-of-a-kind, inclusive culture
• Benefits that take effect your first day
• Dedicated training and on-the-job resources to enhance your development
• Merchandise discount for yourself and eligible family members at all TJX Canada stores
• Associate and Family Assistance Program to support healthy living

What you’ll do

It’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:

• Assisting in coordinating and executing the smooth and timely movement of merchandise from the backroom to the sales floor, while maintaining floor operational standards and merchandise presentation standards
• Assigning priorities and providing direction and support in the communication to drive sales and improve merchandising processes 
• Providing weekly updates on objectives and identifying any issues or opportunities pertaining to merchandising processes and the sales floor; review weekly merchandise announcements and support in the communication of change to merchandise presentation, fashion trends, ads, events, etc.   
• Training and development of Associates in merchandise presentation standards and customer service
• For a closer look into the role, click HERE

What you’ll need

To begin your career with us, you’ll have:

• Minimum 1 to 2 years relevant experience; merchandise presentation experience is preferred
• High School education or equivalent experience
• Excellent problem solving and communication skills including verbal; written; active listening
• General knowledge of retail operations including an understanding of fashion trends, seasonal events, inventory levels; Exceptional Customer Service skills

Requirements:

Languages: Candidates must have knowledge of the English Languages.

Education: Candidates don’t need standard educational qualifications such as a high school, bachelor’s degree, a certificate, or a diploma
Experience: Candidates don’t need experience although having experience is an asset
Weight Handling: Up to 23 kg (50 lbs)

Program Title:

Jobs for Ukraine

Program Description:

This employer has selected to promote this job through “Jobs for Ukraine”. Canadian citizens and permanent residents can still apply.

Physical Requirements:

• The candidate should be able to handle heavy loads
• The candidate should be physically demanding
• The candidate should be able to pay attention to detail
• The candidate should be able to stand for extended periods

Other Requirements:

• • The candidate should be a team player

• The candidate should be someone who can be relied on
• The candidate should be able to work in a punctual way

Responsibilities:

• The candidate should be able to sort, pack, crate and package materials and products
• The candidate should be able to perform other labouring and elemental activities

Benefits:

• The employees get to work in a well-known company
• The employees get health benefits such as Health care plan, Disability benefits, Dental plan, Vision care benefits and Paramedical services coverage
• The employees get long-term benefits such as group insurance benefits
• The employees get other benefits such as free parking available by the employer

Company Overview:

Since 1951, for around a half century V.I.P. Soap Products Ltd. has been serving both domestic and export markets from Canada’s West Coast. The company is known for all, product quality, innovation, capacity, and above all, the integrity of staff and service.

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer by sending an email (along with your resume and being prepared for the screening questions) through below mentioned details.

By Email:
[email protected]

Screening Questions:

• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?

POSITION SUMMARY
Reporting to the assigned supervisor, the Strategic Transformation Consultant provides expert consultation and support in the planning, design, and delivery of solutions to address complex business challenges and enable successful organizational transformation. He/She/They manages assigned projects from ideation to post-implementation evaluation, ensuring alignment with the organization's strategic direction. The position collaborates with cross-functional stakeholders, conducts business analysis, and ensures appropriate change management is embedded in implementation efforts using established frameworks and methodologies. The role also involves reporting on project progress, providing leadership within project teams, and developing comprehensive business documentation to support recommendations and action plans. The position fosters a culture of continuous improvement and ensures successful and timely delivery of enterprise -level projects. 

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Master's degree in business administration, business analysis, project and change management, or other relevant fields. 
• Project and change management designations/certification such as Project Management Professional (PMP), Certified Change Management Professional (CCMP), and/or PROSCI Change Management certification. 
• Considerable recent experience in business analysis, solution development, and designing/delivering transformation initiatives using project and change management methods in a large, complex, multi-stakeholder environment. 
• Or an equivalent combination of education, training and experience acceptable to the Employer. 

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge of business analysis for process mapping, data analysis, and solution development. 
• Considerable knowledge of project management principles, frameworks, and best practices. 
• Considerable knowledge of change management methodologies, including adoption strategies and impact assessment. Ability to learn and understand BC Housing programs and related documentation. 
• Ability to analyze complex data and translate it into actionable business solutions. 
• Ability to manage end-to-end project lifecycles, ensuring timely and successful delivery. 
• Ability to anticipate risks, identify solutions, and manage issues effectively. 
• Ability to evaluate project success and identify areas for continuous improvement. 
• Strong project management skills for defining and tracking scope, schedule, and resources. 
• Leadership skills for guiding cross-functional teams and fostering collaboration and alignment across diverse teams. 
• Change management skills to develop strategies for smooth adoption and minimize resistance. 
• Excellent communication skills for effective reporting, stakeholder management, and collaboration. 
• Proficiency utilizing a variety of software applications to support initiative management activities.

POSITION SUMMARY

Reporting to the Regional Director, the Non-Profit Portfolio Manager (NPPM) fosters collaborative partnerships with housing and service providers to provide the highest quality of stable, safe, and affordable housing and housing-related services. He/She/They provides education, consultation and support to the Boards of Directors and Executive staff of Non-Profit Societies and Cooperatives staff regarding the effective management of their social housing properties, assesses the financial risk of non-profits and coordinates the delivery of contracted services for a variety of housing-related programs. 
The NPPM is the key relationship manager for the assigned portfolio of housing providers and serves as the single point of contact in managing a variety of issues relating to the delivery of housing and housing-related services. The position typically supervises a Financial Review & Budget Assistant, and initiates, coordinates, and facilitates the provision of expertise and services to other staff including Housing & Health Coordinators, Senior Project Officers, and Project Technologists (from Development & Asset Strategies) as well as Supportive Housing Programs staff in order to support the needs and requirements of the non-profit housing sector.  

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Public Administration, Business Administration, or other relevant discipline, including post-secondary courses in non-profit society management and/or social service delivery. 
• Extensive experience in senior and advanced level positions relating to non-profit society management or delivery of social services and community-based programs, with considerable experience in the negotiation and management of contracted services.   
• Or an equivalent combination of education, training, and experience acceptable to the employer. 

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge and understanding of the philosophies, theories, and principles associated with thedelivery of government social and regulatory programs by non-profit societies and contracted community service providers.
• Considerable knowledge of current social issues facing tenant populations and impacting the operations of social housing societies, including homelessness, mental illness, drug addiction, domestic violence, child protection, and ageing.
• Considerable and broad cross-functional knowledge and understanding of non-profit society governance, operation, budgeting, maintenance, administration, procurement, contracting, and staffing.
• Considerable knowledge of budgeting and contracting practices, and ability to assess audited financial statements.
• Considerable knowledge of the Residential Tenancy Act
• Sound knowledge and understanding of the risks associated with housing vulnerable tenants and ability to work closely with service providers in mitigating risk.
• Sound knowledge of relevant legislation impacting the delivery of social housing.
• Sound knowledge of building structures, components and systems, and ability to recognize deficiencies.
• Excellent written and oral communication, interpersonal, consultative, and relationship-building skills.
• Excellent negotiation, mediation, and conflict resolution skills.
• Ability to strategize, plan, coordinate, integrate, and manage a portfolio of non-profit societies in providing the highest quality of stable, safe, and affordable housing and housing-related services.
• Ability to provide organizational development and general management expertise and educate Boards and Executives in the successful operation of housing societies for vulnerable people.
• Ability to act as relationship manager and primary point of contact for Societies, including interacting with
  the Society Board of Directors, Chief Executive Officer, Executive Director, and Chief Financial Officers
  and accounting staff.
• Ability to analyze complex, challenging, and sensitive issues, balance diverse interests and facilitate the implementation of solutions through successful and constructive relationships and partnerships, both externally and internally.
• Ability to summarize and explain complex program information and funding requirements.
• Ability to understand, analyze and apply a variety of Program Agreements and project-specific Operating Agreements.
• Ability to build dialogue and consensus with multiple stakeholders, often with conflicting agendas.

POSITION SUMMARY

Reporting to the Senior Manager, Financial Analysis & Reporting, the Manager, Financial Analysis & Reporting is responsible for coordinating and developing the preparation of monthly, quarterly and annual financial reports and other financial analyses for review by Finance Senior Management, and subsequent presentation to the Executive, Board, external partners, the Ministry Responsible for Housing, Treasury Board/Staff and the Canada Mortgage Housing Corporation (CMHC). He/she/they conducts financial and cost/benefit analyses of current and anticipated programs and initiatives, prepares financial analysis and models to support the development of Treasury Board and Cabinet submissions, and leads and manages special projects of a financial analysis and reporting nature. The position is responsible for preparing long term cash flow forecasts and overseeing the preparation of various reports for the Commission’s programs and initiatives, including business case submissions to the Ministry Responsible for Housing, Treasury Board and/or Cabinet to support the in-year expenditure management and annual provincial budget processes. The position manages the core financial structure of the Finance system, JD Edwards EnterpriseOne (JDE1), develops and manages models, programs and reporting tools to support business and corporate reporting requirements, and designs and develops financial reports to provide current, sensitive and relevant information for decision making. The incumbent provides advice and guidance to Commission managers regarding the effective use of financial resources and options to enhance financial and business performance.  

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in commerce, business administration, finance, public administration, economics or a related field.
• Considerable experience in a large computerized accounting operation in the public sector, including considerable experience in financial reporting and analysis.
• Chartered Professional Accountant (CPA) designation or equivalent is an asset
• Or an equivalent combination of education, training and experience acceptable to the Employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Extensive knowledge of financial reporting/analysis models and frameworks and considerable knowledge of financial, accounting and reporting systems, processes and controls.
• Considerable knowledge of financial reporting and analysis functions within the government environment.
• Ability to learn and understand mission-critical corporate enterprise applications (i.e. JDEdwards, WebFOCUS, and the Central Property System (CPS)).
• Ability to learn and understand the Commission’s programs and operating requirements, relevant legislation, and the role of central agencies.
• Ability to distil complex and technical financial and policy/program information and effectively communicate considerations and implications to an executive audience through verbal briefings as well as clear writing of reports and business case submissions.
• Ability to work independently as well as function effectively as part of a team in a fast-paced deadline-oriented environment.
• Ability to conduct research, undertake complex financial analyses and facilitate improved financial and business decision-making.
• Ability to manage relationships and exercise tact, diplomacy and good judgment when dealing with a broad range of audiences.
• Ability to exercise independence of action in participating and providing program/service recommendations as a member of the management team.
• Ability to provide expert opinions/briefings, advice to senior management on identified and emerging issues impacting program or service goals, outcomes or efficiencies.
• Ability to lead, coach and motivate staff in a team setting.
• Ability to demonstrate initiative and follow-through skills including the ability to work under the direction of, or leading several people, organize and prioritize work, and meet deadlines within shifting environments.
• Strategic orientation, detail orientation and well-developed business acumen skills.
• Effective communication, writing, presentation and interpersonal skills.
• Strong research, analytical, problem solving and conceptual thinking skills.
• Proficient in the use of Microsoft applications including Outlook, Excel, Word and PowerPoint.

POSITION SUMMARY

Reporting to the Manager, Budgeting and Forecasting or the Manager, Financial Analysis and Reporting, the Budget and Financial Analyst prepares complex and comprehensive financial analyses and reports and participates in the annual budget process. He/she/they provides consulting services to staff in other departments in regard to managing, analysing and verifying financial data.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in business, economics, accounting, finance, or in a relevant subject field.
• Considerable work experience in a high volume computerized financial accounting environment carrying out complex financial analysis, reporting, budgeting and forecasting functions.
• Or an equivalent combination of education, training, and experience acceptable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge of budgeting and financial reporting functions within the public sector environment.
• Considerable knowledge of financial, accounting and reporting systems, processes and controls.
• Considerable knowledge of accounting concepts and processes.
• Knowledge of government decision-making and policy development processes and structures.
• Advanced Microsoft Excel skills.
• Strong written and verbal communication and interpersonal skills.
• Ability to learn and understand mission-critical corporate enterprise applications and IT systems (i.e. JDE1 and WebFOCUS).
• Ability to exercise attention to details with high degree of accuracy especially working with numbers and dollars.
• Ability to take initiative proactively and work independently.
• Ability to handle multiple tasks and work under tight deadlines with changing priorities.
• Strong research, analytical, problem solving and conceptual thinking skills.
• Strong organizational and time management skills.