All jobs within 400 km around Kamloops

Overview

Overview

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

What you’ll be doing…

Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
 
 

Is this role right for you? In this role you will:

• Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates 
• Build strong customer relationships and deliver excellent customer service
• Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. 
• Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
• Act as a change management lead by assisting with the implementation of new policies and procedures

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Excellent leadership skills, able to coach and develop your team
• Strong customer service skills
• Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
• Excellent communication skills 
• Availability to work a flexible schedule
• Previous banking experience is a strong asset
• Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities– for you and our customers.
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package.

Overview

Overview

Overview

The scope of this position will be to supervise a time sensitive delivery operation.   This includes supervising day to day operations drivers, fleet & fleet maintenance, dispatch operations, reverse dock operations and on-site customer dock operations.  Ensure all operations remain compliant with the Safety and Compliance department. 

How You’ll Help: 

• Working with the Dedicated Leadership Team, ensure that, as the company grows, operations capabilities meet or exceed all customer and corporate requirements for unit cost, service quality and responsiveness. 
• Work closely with the Director Operations on operational plans, goals, and contributing to future innovations.
• Provide daily guidance to staff, to ensure alignment with operational and customer expectations.
• Develop a culture of safety, professionalism and service excellence in all areas of operations. Maintain policies and procedures to ensure compliance with Federal and Provincial transportation requirements.
• Ensure that all incidents (such as personal injuries; transportation collisions; spills etc) are promptly reported, documented, root causes identified and corrective/preventative measures implemented.
• Will be responsible for the dispatch function to ensure drivers are scheduled to meet company deliveries on time.
• Will manage the relationship with drivers, including, but not limited to driver schedules, equipment utilization, and driver contracts.
• Ensure that a preventative maintenance program is in place and effective.
• Provides mentoring and guidance to subordinates and other employees. Establishes individual objectives, conducts performance appraisal reviews, recommends salary action, and implements succession planning. Oversees and manages professional development to support leadership development program.
• Utilize superior communications skills to motivate staff and develop effective peers, managers and clients.
• Develop, implement and track on a monthly basis, an operational “dash board” for visual understanding of performance against plan elements.

Your Skills and Experience: 

• Transportation background in dispatch, dock supervision
• Equipment knowledge is an asset
• Safety training interest, knowledge and skills is an asset 
• Class 1 license preferred however not required
• Computer literate in Excel and Word,
• Must have a strong sense of urgency
• Must be able to work under a flexible work schedule 
• Must be a hands on operator, trainer, coach and mentor
• Must be able to build and maintain relationships
• Must be a self starter 
• Must be customer focused individual
• Must be willing to travel if required

Overview

Wolseley Waterworks (a division of Wolseley Canada) is a national leader in providing engineered waterworks products and services to the mining, heavy industrial, forestry, municipal water projects.

We are proud that our people are known for their technical knowledge, expertise, and efficient customer service. We know that time is money, and our goal is to provide the best service and solutions that will help our customers deliver their projects on time and on budget.

As an Inside Sales Representative your responsibilities include supporting inbound inquiries & sales orders ensuring processing and delivery meets customers’ requirements. 

What's in it for you

• Career development and training opportunities
• Sustainable profitability and long-term growth strategy
• Commitment to excellence in serving all customers
• Company values – We act with integrity, drive results and value our people
• Culture that challenges the status quo, seeks innovation and new opportunities
• Competitive benefits and discounts on top brands of plumbing and HVAC/R products
• Tuition Reimbursement Program
• Recognition of the importance of sustainable living- we are committed to supporting sustainable products for the pres­ervation of our natural resources
• National sponsorship of Special Olympics Canada
• Proud supporter of Habitat for Humanity
   

What will you do

• Responsible for completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders.
• Responsible to accurately enter quotations and orders into the system.
• Responsible to ensure customers are provided with accurate pricing, inventory, and delivery information.
• Required to make sales calls to new and existing customers to maintain relationships and to cultivate additional business.
• Responsible for preparing quotations and process orders on behalf of outside sales staff.
• Responsible for responding to customers’ requests and inquiries in a timely manner.
• Responsible for achieving sales targets and objectives as set by manager.
• Required to understand customer needs and promote and up sell products.
• Adheres to company safety policies and regulations.

What will you bring

• Post-Secondary education in Business Administration, Civil Engineering Technology or a related discipline is an asset
• Previous Inside sales or other sales related experience preferred
•  Previous experience in the Engineered waterworks products preferred
• Must be computer literate, knowledge of AS400 system would be an asset.
• High level of commitment to exceptional customer service.
• Demonstrated initiative with the ability to work in a collaborative team-based environment.
• Highly organized in prioritizing work and multi-tasking.
• Fluency in both French and English would be an asset.

Salary - $50k - $55k annually DOE

This is an excellent opportunity for an ambitious, career-oriented individual desirous of being part of a large, evolving, and successful global organization with the ability to impact the future success.  We offer competitive compensation and benefits as well as exceptional career growth potential.