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Reporting to the Senior HR Advisor, HR Services, the HR Services Analyst is responsible to provide exceptional customer service to employees and leaders within a shared services environment. Specific accountabilities include managing all one-time resolution inquiries received via phone, e-mail, live chat and ServiceNow including triaging and/or escalating requests when appropriate. This position will also support ad hoc projects within the HR Advisory team.

Our ideal candidate will be able to deal with sensitive information in a confidential and professional manner. This individual will be highly adaptable, skilled at managing multiple priorities, and will possess strong organizational, customer service, and analytical skills to meet deadlines. This opportunity will appeal to those individuals who enjoy working in a fast-paced, collaborative and dynamic work environment.

What you’ll do:

• Provide excellent customer service support by responding to employee and leader inquiries via phone, e-mail, live chat and ServiceNow

• Assign and oversee team cases and ensure SLA’s and KPI targets and maintained

• Contribute to the HR portal and knowledge management strategy through the effective use of Service Now ticket documentation, tracking, and resolution

• Support the development and maintenance of internal and external facing HR knowledge articles within ServiceNow

• Maintain knowledge of organizational and departmental policies and procedures to answer general employee and leader inquiries while adhering to Cenovus’s values and practices

• Assist with the creation of materials related to HR procedures and policies (e.g. process documentation, letter templates, FAQs, quick-reference cards etc.)

• Build and maintain positive relationships within the team and across HR

Who you are:

Our ideal candidate will have the following minimum requirements:

• Legally authorized to work in Canada

• Post-secondary Degree/Diploma combined with minimum 2 years of HR experience

• Proven customer service skills and required, including appropriate telephone and email etiquette

• Experience working in an HR shared services operating model is preferred

• Experience working in ServiceNow is preferred

• Superior organization skills, along with the ability to effectively manage multiple priorities and maintain attention to detail

We acknowledge the value of transferrable skills and may consider equivalent combinations of experience and education should you not meet a specific requirement.

Note: The application deadline for this position is 11:59 PM MT January 3, 2025.

As this role supports safety sensitive 24 hour Operations, the HR Business Advisor will be required to have flexible working hours while on site to support business needs. This includes acting as the emergency on-call HR contact on a rotational basis.

What you Bring to the Role:

• Degree or Diploma in Human Resources or a related field and 7+ years of experience or an equivalent combination of education and experience
• CPHR is considered an asset
• Strong knowledge of workplace investigations
• Respect for confidential matters and awareness of all applicable Provincial and Federal legislations
• Ability to evaluate and align your work objectives with the team and/or business unit goals

What We Offer:

• Competitive salary, stock options, company matched stock savings plan, annual bonuses
• 100% Employer paid extended Health, Dental and Vision Benefits 
• May be eligible for relocation pursuant to Canadian Natural’s Relocation Policy
• May be eligible for additional premiums
• Company Sponsored Fly-In/Fly-Out from Calgary or Edmonton, Alberta 
• First class camp facilities
• Health & Wellness Spending Account
• Multiple volunteer opportunities within the community
• Employee & Family Assistance Program

Key Accountabilities:

• Performs administrative duties, requiring considerable analysis
• Exceptional confidentiality
• Calendar management
• Often has responsibility for creating complex/ detailed documents that require considerable knowledge of specialized processes & procedures
• May have responsibility for preparation and processing of records, statistics & reports regarding operations and this may require knowledge/information or working with other areas of the business
• Administers programs/processes specific to an operating unit and may serve as administrative liaison with organizations or customers outside the company
• Makes independent decisions regarding planning, organizing & scheduling of own work
• Exercises initiative and independent judgement in planning and executing work assignments as well as addressing unusual non-recurring situations both internal and external to the Company
• Supervision not typically required and normal processes not subject to review
• May train or guide the work of more junior support staff

Minimum Requirements:

• 5 + years in an Administrative or Executive Admin role working with various levels of Leadership
• Certification in the Administrative or related field
• Advanced knowledge of company policies and practices, often possesses detailed specific knowledge of a function or process
• Ability to analyze data of moderate complexity requiring investigation, classification and compilation
• Capable of handling several tasks concurrently in different environments
• Exceptional organizational & communication skills 

Location and Other Key Details:

• This role is located at Syncrude Base Plant in Fort McMurray, AB
• You will work a 40 hour Monday to Friday schedule

Overview

Overview

Our Cashiers connect with customers through delightful conversations and efficient transactions to create a memorable in-store shopping experience. 

What you’ll do 

• Provide great customer service
• Scan products and process customer transactions accurately
• Support in the delivery of company-directed promotions and programs
• Handle cash and credit card transactions 
• Keep the register area neat and stocked with essential supplies
• Assist customers with general inquiries
• Maintain a positive environment in the store

Who you are 

• A team player with good communication skills
• Adaptable in a fast-paced work environment
• Resourceful and courteous when resolving inquiries
• Motivated to learn new things and delivering great customer service

Experience you bring

• Good news! No previous experience is required. We provide you with training to set you up for success!

What you bring 

• Flexibility to work a variety of hours which may include days, evenings, and weekends
• Able to move 25lbs and remain in a stationary or standing position for entire shifts

15-6350 67th St, Red Deer, AB

Reporting to the Facility Manager, the Security Guard is responsible for attending to the reception desk.

KEY DUTIES & RESPONSIBILITIES

Security
 

• Responsible for first line protection of personnel and ALBERTA INFRASTRUCTURE property.
• Responsible for first line prevention of injury and damage on ALBERTA INFRASTRUCTURE property.
• Provides protection and security for life and property on ALBERTA INFRASTRUCTURE premises by conducting physical checks while on regular patrol of premise.
• Enforces all regulations, policies and by-laws for safe, secure operation of the property by:
  • maintaining an effective key or access control system,
  • monitoring adherence to "no smoking" and "no parking" requirements,
  • operating closed circuit TV systems and testing alarm and sprinkler systems,
  • being aware of special events requiring extra diligence.

Tenant and Building Visitor Support

• Liaises with tenants, customers, general public, contractors, police, fire and ambulance services to prevent or reduce hazards to property and personnel.
• Detects and reports anomalies to systems, policies, practices and procedures that could constitute threats or hazards to ALBERTA INFRASTRUCTURE property or the health and safety of personnel.
• Aids and assists people in need by giving directions, finding lost persons, rendering First Air or CPR or as requested in support of police, fire or ambulance services.
• While situated at Security Desk meet visitors and issue Security Passes.
• Direct delivery personnel as required.

Documentation

• Writes accurate, clear and concise reports and suggests/recommends improvements to ALBERTA INFRASTRUCTURE policies and procedures pertaining to job duties.
• Assists in development and annual review of Security Standing Orders

KNOWLEDGE & SKILLS

• Working knowledge of federal, provincial and municipal legislation and regulations.
• Very observant and perceptive.
• Knowledge of, and skills in, crowd control in emergency situations and at special events.
• Ability to use and inspect safety, fire and security systems on ALBERTA INFRASTRUCTURE property.
• Good written and verbal communication skills.
• Conflict resolution skills.
• Good judgment.
• Tact and diplomacy.

Licenses and/or Professional Accreditation

• N/A

Overview

Overview