4211 Jobs Found
Senior Manager, Technology Risk Governance & Reporting Full-time Job
Management TorontoJob Details
The Role
As a Senior Manager , you will directly support the IT Risk Governance and Controls Director, to collaboratively:
- assess, analyze, and quantify Technology risk,
- data identification, collection, and governance,
- technology risk analysis and insights development to support decision making for remediation activities,
- technology risk reporting enterprise-wide, including regulatory requirements.
- support the Second Line of Defence and Audit in their respective mandates and maintain an overall view and reporting of Internal Audit findings and corresponding remedial actions relevant to the Technology Risk Management.
In this role, you will assist the Technology Risk Directors/Officers within the Technology Risk Function globally with key risk and management indicators data and specific details supporting their roles. You will also support the IT Risk Governance and Controls Director with research and industry practices on Technology Risk Reporting and counsel and direction on strategic decisions related to enhancements, new metrics, and indicators.
Key Accountabilities:
- Develop and maintain content for all Technology Risk Dashboards; ensure accurate and timely publication of IT Risk Dashboards. Ensure clear communication of content and all changes and their impacts to respective stakeholders.
- Produce decks and reports for Technology Risk reporting forums and IT&S Senior Management holding responsibility for accurate and data supported insights.
- Perform Risk analysis and identify correlations between Technology Risk domains and data to develop predictive meaningful insights.
- Revamp and enhance Technology Issues monitoring and reporting; develop data driven insights from identified issues. This includes Self-Identified, Internal Audit and Regulatory issues.
- Research Industry Frameworks and Practices and identify new metrics and indicators to measure and report on Technology Risk.
- Implement and communicate new/updated risk indicators, metrics, and associated thresholds.
- Maintain documentations and data governance for the entire Technology Risk reporting database.
- Collaborate and influence across the organization to help build awareness and capabilities in Technology Risk to drive forward a common enterprise-wide approach.
- Ensure implementation of a strong risk culture in partnership with various Technology Risk Officers/Advisors and Risk Owners.
- Support development of tools and technology to support the reporting of Technology risk across the Bank.
Is this role right for you?
- Candidates should have risk management and/or data management and reporting experience (governance, operations, audit, control functions, compliance, risk management) of over 10+ years.
- Candidates require strong communication and influencing capability, supported by well-developed analytical competencies. Proven expertise working with/presenting/communicating to Executive Leadership.
- Proven expertise in risk reporting, indicators development and thresholds setting.
- Good ability to balance competing or conflicting goals of various departments and stakeholders which requires a mature, diplomatic approach and highly developed negotiation and influencing skills.
- Good communication, facilitation and presentation skills for developing communication strategies for Executive approval through to implementation of strategies and programs.
#Cyberatscotia #LI-Hybrid
Senior Manager, Technology Risk Governance & Reporting
Scotiabank
Toronto - 6.54kmManagement Full-time
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Senior Customer Service Representative- Warden & Bamburgh Branch Full-time Job
Customer Service Scarborough VillageJob Details
Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
- Nurturing rich, long-standing relationships
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:
- Have strong customer service skills
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Have experience with conducting simple sales, proactive marketing calls and providing financial advice
- Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
- Previous banking experience is a strong asset
What’s in it for you?
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities– for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
- A competitive compensation and benefits package
Senior Customer Service Representative- Warden & Bamburgh Branch
Scotiabank
Scarborough Village - 21.72kmCustomer Service Full-time
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Java Xpress Developer Full-time Job
IT & Telecoms TorontoJob Details
The Role:
The Retail Lending Technologies team supports the enhancement, development, and maintenance of corporate applications and banking systems within Canadian Banking. Retail Lending systems are Critical Information Assets of the bank that support Automotive Lending, Branch Direct Lending and Credit Insurance products and Business Lines. As a member of a full stack team, duties performed will include implementation and operational support.
The applicant should possess excellent problem-solving skills, who can technically troubleshoot issues/problems independently and provide solutions. The applicant must possess the ability to work with technology focused peers, Business Clients, and Operations Teams on multiple projects concurrently. For this role the candidate should ideally have worked on agile and waterfall projects in the past and be capable of thriving in a fast paced, challenging work environment and demonstrate initiative and eagerness to learn.
Is this role right for you?
- You will provide system analysis, object oriented design / programming, technical documentation, and support for existing applications and systems.
- You will provide recommendations on best practices and enhancements that are in line with the bank’s technology road map.
- You will work with project team to refine technical requirements and provide technical design and guidance based on industry best practices.
- You will perform coding, unit testing, debugging, documenting and implementing of applications and scripts.
- You will participate in estimation and planning of development efforts required for various projects and enhancements.
- You will maintain, support and enhance existing applications.
- You will participate in regular code reviews for release activities.
- You will lead the implementation efforts for implementations of code to production.
- You will participate in production issue analysis and perform root cause analysis for production issues and implementation issues.
- You will assist the product owners and business analysts in discovering the current system behavior and provide recommendations on improving the current system.
Do you have the knowledge & skills that will enable you to succeed in this role?
- Bachelor’s degree in Computer Science, Engineering or related discipline.
- You have at least 5 years of technical working experience in systems analysis, design, development, unit testing, and debugging.
- You have working experience in the use of Bit Bucket, GIT, Gradle, Jira, Confluence or a similar tool(s) for building Continuous Integration/Continuous Delivery (CI/CD) pipelines.
- Technical working experience in an agile environment.
- Must have technical working experience with Core Java (Version 8 or higher)/Java Servlet/JDBC/JavaScript; Spring Boot (Spring MVC, Spring Security and Spring Data Repositories), HTML; CSS; jQuery, Bootstrap, AngularJS, UNIX shell scripting; SQL & relational databases.
- Ideally, you have 2-3 years of working experience in the banking/financial services industry.
- Technical knowledge of XML, XSD, Apache ANT (or similar)
- Technical knowledge of Xpress, FIS Workbench
- Technical working knowledge of WebServices, XML/SOAP/REST, IBM Websphere Application Server (WAS); Eclipse Integrated Development Environment (IDE); IBM Rational Application Developer (RAD); soapUI; WinSCP (Windows Secure Copy); PuTTY SCP (PSCP); Secure Shell (SSH)
- Technical knowledge of Microsoft Azure Cloud or Google Cloud is an asset.
- Technical knowledge of Splunk, Dynatrace, or Stackdriver is an asset.
- Technical knowledge of iWay SM/DM is an asset.
What's in it for you?
- We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success
- We provide you with the tools and technology needed to create meaningful customer experiences
- You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
- We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
- Dress codes don't apply here: being comfortable does
- Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
- A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental and much more
Java Xpress Developer
Scotiabank
Toronto - 6.54kmIT & Telecoms Full-time
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Human Resources Business Partner Full-time Job
Human Resources LondonJob Details
RESPONSIBILITIES
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Partner with senior leaders and department heads to understand business goals and objectives and develop HR strategies to support them.
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Provide strategic HR guidance and support on talent acquisition, performance management, employee relations, and other HR functions.
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Act as a trusted advisor to management, providing coaching and guidance on HR policies, procedures, and best practices.
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Lead and support initiatives related to employee engagement, talent development, and succession planning.
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Collaborate with the HR team to implement and administer HR programs and policies consistently.
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Monitor and analyze HR metrics to identify trends and develop data-driven solutions.
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Manage employee relations issues, conduct investigations, and recommend appropriate actions.
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Stay current with labor laws and regulations and ensure compliance in all HR practices.
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Assist in developing and delivering training and development programs for employees and managers.
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Contribute to a positive workplace culture by promoting diversity, equity, and inclusion initiatives.
Qualifications
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Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree or HR certification preferred.
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Proven experience as an HR Business Partner or in a similar HR role, in a unionized faciltiy
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Strong understanding of HR best practices, employment laws, and regulations.
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Excellent communication and interpersonal skills.
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Exceptional problem-solving and decision-making abilities.
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Ability to build strong relationships and influence at all levels of the organization.
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Strong project management skills and the ability to handle multiple priorities.
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Proficiency in HRIS and Microsoft Office Suite.
BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or Vietnam or other era veteran status.
Human Resources Business Partner
BrandSafway
London - 163.52kmHuman Resources Full-time
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Environmental Specialist Full-time Job
General Category TorontoJob Details
The Environmental Specialist executes environment programs for assigned accounts and ensures ongoing compliance to all internal and external requirements to assist the account team in mitigating and managing environmental risks and improving related performance. In addition, the Environment Specialist assists the Health, Safety and Environment team in the development and deployment of environmental management system and associated tools, processes and procedures according to applicable external management systems.
KEY DUTIES & RESPONSIBILITIES
The incumbent will be primarily responsible for managing environmental aspects.
Program Execution
- Executes environment programs and promotes an environmental culture for the assigned accounts
- Provides guidance and advice to account team members on environmental matters, notably relating to petroleum storage system and contaminated soil, in accordance to all applicable internal and external requirements. Applies knowledge of related regulations
- Executes environmental processes and procedures for assigned accounts
- Collaborates with account teams to maintains environmental management systems registration including but not limited to ISO 14001. Conducts internal systems audit and executes annual re-registration process requirements
- Achieves environmental objectives for assigned accounts
- Assists and collaborates with the environment team to develop and continuously improve environmental management system and associated processes and procedures according to applicable external management systems
Incident Investigation, Resolution & Reduction
- Investigates and resolves incidents, notably contaminated soil incidents
- Conducts root-cause analysis, identifies incident causes, and implements corrective and preventative measures
- Tracks, records, maintains and reports incident data. Identifies and analyzes trends
- Reviews and implements modifications to work plans, processes, procedures to reduce recurring incidents and the environment performance
Communication & Training
- Assists in the development and delivers environmental training to account team members
- Assists in the development and deploys environmental communication to account team members
Compliance Management
- Monitors and enforces compliance to all internal and external environmental requirements
- Conducts environmental audits and other types of reviews to monitor compliance to environmental requirements and to identify risks
- Communicates observations, non-compliance and risks to stakeholders, and provides and implements corrective and preventative measures to ensure compliance and mitigate risks
- Prepares and submits compliance reports
- Other duties as assigned
KNOWLEDGE & SKILLS
- Bilingual in English and French (written and spoken)
- University degree (bachelor or master) in Environmental Sciences
- 3 to 5 years of environmental program execution work experience
- Knowledge of environmental regulatory requirements, notably relating to petroleum storage systems and environmental site assessments and remediation
- Knowledge of environmental management systems – ISO 14001, etc
- Strong program execution abilities
- Advanced communication, influence and persuasion skills
- Ability to promote environmental programs and influence stakeholders to achieve environmental objectives
- Ability to deliver environmental-related training
- Ability to investigate and resolve environmental incidents, conduct root cause analysis skills along with preventative and corrective measure implementation
- Effective written communication skills
- Ability to build and maintain effective relationships with internal and external stakeholders
Licenses and/or Professional Accreditation
- LEED credential: Green Associate
Environmental Specialist
BGIS
Toronto - 6.54kmGeneral Category Full-time
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Fruit farm labourer Full-time Job
General Category ShelburneJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates should have experience of 1 to less than 2 years
Physical Requirements:
- The candidates should be comfortable working outdoors in wet/damp, dusty, hot, and cold/refrigerated conditions, and be able to perform repetitive tasks and handle heavy loads
- The candidates should be physically fit for demanding tasks, demonstrate attention to detail, and be able to stand for extended periods, perform tasks requiring bending, crouching, and kneeling, and lift up to 23 kg (50 lbs)
Other Requirements:
- The candidates should be a team player and have a positive attitude
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to pick row and orchard crops, plant, cultivate, and irrigate crops, and clean work areas
- The candidates should be able to fertilize and spray crops, sort and pack fruits and vegetables, and harvest crops
- The candidates should be able to load, unload, and transfer crates, supplies, and farm produce, livestock, and poultry, perform general farm duties, and perform general laboring duties
Benefits:
- The candidates will get various benefits
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
[email protected]
Fruit farm labourer
Indian Garden Farms
Shelburne - 68.92kmGeneral Category Full-time
15.25
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Welder-Fitter with Mechanical Aptitude Full-time Job
General Category HamiltonJob Details
Source Industrial Services Inc. is a Crane Company that is very proud of its Custom Fabrication, Service and Training in Material Handling and other Industrial needs. Currently, Source is looking for a Welder-Fitter with Aptitude that wishes to join an established and growing Company.
We offer a competitive salary, benefits, training and the opportunity to have a great job while expanding your knowledge.
We operate across the GTA and in the Hamilton-Niagara Region.
We are looking for a candidate that can deliver the best customer service.
Job Type: Full-time
- Shift: Monday - Friday – 8 hrs
- Some weekends / Overtime Required
- A valid driver’s license with a clean driving record abstract is essential for this position.
- RRSP match program
- Health Benefits
Required skills
- Must possess mechanical aptitude
- Punctual
- Customer service driven
- Safety oriented
- Attention to detail
- Ability to demonstrate creative, problem-solving skills
- Ability to excel in a fast-paced environment where attention to detail and effective multi-tasking is essential
- Shop and fieldwork - workers are required to travel to job sites located in GTA / Hamilton-Niagara area occasionally
- Available to work in a service environment with service hours
- Valid Drivers licence with a clean driving record (abstract required)
- Live in the GTA
Asset
- 2-5 years experience
- Experience working with structural steel and custom fabrication
- Welding tickets preferred
- SMAW, MCAW
- CWB certifications are an asset.
- TIG welding experience
- Not afraid of heights
- Forklift/Crane experience
- Able to read and follow engineered drawings.
- Blueprint reading and layout
- Assembly experience
Salary commensurate with qualifications and experience.
If this opportunity interests you, and you meet all of the above requirements, please submit your resume and a cover letter stating salary expectation to [email protected]
We thank all applicants for their interest; however only those candidates selected for interviews will be contacted. No phone calls, please.
Welder-Fitter with Mechanical Aptitude
Source Industrial Services
Hamilton - 60.76kmGeneral Category Full-time
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Job Posting Non-Destructive Testing Technician Full-time Job
Maintenance & Repair BramptonJob Details
We are currently seeking full-time NDT inspectors operating out of the head office in Brampton, Ontario. We specialize in Non-Destructive Testing & Visual Inspection; Lift Equipment Inspection/ Certifications and Bridge Inspections;
The job will require performing MPI inspections in various environments.
The successful candidates will be motivated, self-starters, eager to learn and grow with the company, with effective communication skills. Must be able to work in all climate conditions. Some travel will be required.
Successful candidates must ensure that:
- All work is performed in accordance with our Health & Safety Policy, Ontario Regulations, and Client Safety Requirements;
- Perform inspection according to set procedures;
- Write field reports and submit copies to client and office expeditiously;
- Maintain clear, complete and accurate records of time, mileage, and other expenses;
- Work independently or as part of a team;
- Liaise with clients as required, and;
- Assist dispatch to ensure job planning will be appropriate before going to site;
- Must live in the GTA
- Applicants must own a vehicle, hold a Valid Ontario Driver’s License, and be capable of travelling to various job sites around the GTA.
Responsibilities
- Perform non-destructive testing at various job sites
- Displays good technical knowledge of codes, standards, and regulatory requirements
- Interact effectively with clients, and produce quality field reports
- Additional work as required
Qualifications
- CGSB certification in MT is a must
- CGSB certification in PT or UT1 is an asset
- CWB Level 2 Visual Inspector certified to W59 is an asset
- Exceptional safety and quality awareness
- Strong work ethics and dedication to customer service
Competitive salary and company benefits. Please submit resume with cover letter to [email protected]
Job Posting Non-Destructive Testing Technician
Source Industrial Services
Brampton - 23.18kmMaintenance & Repair Full-time
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Accounts Payable/Receivable Clerk Full-time Job
Administrative Jobs BramptonJob Details
Job brief
We are looking for a skilled Accounts Payable/Receivable Clerk to provide financial, administrative and clerical services.
Accounts Payables duties include processing all invoices received for payment and undertaking the payment of all creditors in an accurate, efficient and timely manner. Accounts Receivable duties include ensuring accuracy and efficiency of operations, processing and monitoring incoming payments, and securing revenue by verifying and posting receipts.
Responsibilities
- Process accounts and incoming payments in compliance with financial policies and procedures
- Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables data
- Prepare bills, invoices and bank deposits
- Reconcile the accounts receivable ledger to ensure that all payments are accounted for and correctly posted.
- Verify discrepancies by and resolving clients’ billing issues
- Facilitate payment of invoices due by sending bill reminders and contacting clients
- Generate financial statements and reports detailing accounts receivable status
- Process accounts and incoming payments in compliance with financial policies and procedures
- Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables data
- Prepare bills, invoices and bank deposits
- Reconcile the accounts receivable ledger to ensure that all payments are accounted for and correctly posted.
- Verify discrepancies by and resolving clients’ billing issues
- Facilitate payment of invoices due by sending bill reminders and contacting clients
Requirements
- Proven working experience as AP/AP Clerk (minimum 3 + years)
- Solid understanding of basic bookkeeping and accounting payable principles
- Proven ability to calculate, post and manage accounting figures and financial records
- Data entry skills, along with a knack for numbers
- Hands-on experience with spreadsheets and proprietary software
- Proficiency in English and MS Office, Microsoft Dynamics Nav
- Customer service orientation and negotiation skills
- High degree of accuracy and attention to detail
Please include a cover letter with resume to
We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.
Accounts Payable/Receivable Clerk
Source Industrial Services
Brampton - 23.18kmAdministrative Jobs Full-time
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Sales Representative Full-time Job
Super Sucker Hydro Vac Services
Sales & Retail AncasterJob Details
REQUIREMENTS:
- 3-5 years of sales, purchasing and/or marketing experience
- Post-secondary education in business or related field of study
- Able to work flexible schedule to meet customers needs outside of regular business hours
- Superb presentation and communication skills.
- Available for periodic travel as needed
- Flexible for changing needs and tasks within the role as they arise
Hours: Office Hours (Monday – Friday) – After hours availability periodically required
Working Conditions: Frequent Travel
Location:1343 Sandhill Dr, Ancaster ON
WE ARE LOOKING FOR INDIVIDUALS WHO:
- Respond positively to pressure and a fast-paced environment
- Have previous experience in CRM software and who are organized to keep up with ongoing tenders at various stages at all times
- Competently analyze, research, organize, harvest, and develop construction industry customers / prospects
- Are competitive, persuasive, and driven to get things done
- Keep up to date on new products and services, competitors, and industry activities
- Demonstrate a high level of adaptability and flexibility, ready to adjust strategies in response to market dynamics and customer needs
- Enjoy attending trade shows and industry events; always maintain professionalism, tact, diplomacy, and sensitivity to represent Super Sucker Hydro Vac in a positive manner
- Possess a solid understanding of the vacuum excavation market in particular and have the ability to pinpoint opportunities to increase our market share.
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
Sales Representative
Super Sucker Hydro Vac Services
Ancaster - 69.6kmSales & Retail Full-time
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Senior Procurement Delivery Manager Full-time Job
Management MississaugaJob Details
The Position
As a Sr. Procurement Delivery Manager, you will work in a dynamic global environment where you will bring analytical thinking, planning, execution, and focus to the procurement sourcing and delivery capability area. Using your strong problem-solving, deep procurement skills, and category knowledge, you will drive collaboration with procurement and business stakeholders to build and implement comprehensive sourcing and spend management plans. Based on your specialized knowledge and in-depth expertise of procurement and specific spend categories, you will proactively own, identify, and develop strategies and approaches for managing and sourcing third-party spend requirements.
Working in procurement squads and networks, you will identify and deliver on opportunities to aggregate demand, drive buying channel automation, deliver day-to-day activities, and provide capacity, expertise, and oversight to projects/solutions.
Your key responsibilities include:
Your successful performance and contribution depend on the full embodiment and demonstration of core mindsets and behaviors, including an entrepreneurial spirit, enterprise thinking, inclusive collaboration, and desire for continuous learning that underpin our culture and ways of working.
As a Sr. Procurement Delivery Manager, you will play a variety of roles according to your experience, knowledge, and the general business/team requirements, such as:
- Category subject matter expert conducting market and internal analysis to develop strategies, best practices, tactics, and vision for Roche to source and negotiate for third-party goods and services that satisfy stakeholder requirements.
- Procurement practitioner developing and executing category strategies and strategic initiatives by leveraging spend, category know-how, robust sourcing, negotiation, contracting, supplier management, and project management methodologies and skills to deliver on objectives and support the enhancement of the skills and knowledge of team members.
- Content and automation advocate ensuring category strategy into content and automated buying channels, guidelines, best practices, and communication materials that improve business adoption, satisfaction, and overall efficiency.
You bring the following skills, mindsets, and behaviors:
Skills
You hold a university degree, with a business degree preferable. You have 7+ years of experience in global category management, strategic sourcing, complex procurement contracting, and operational category efficiency projects.
In addition, you have:
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Solid leadership experience with strong influential skills.
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Extensive procurement experience and deep specific category knowledge and knowledge of adjacent categories.
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Strong experience in procurement systems and processes.
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Ability in connecting and leveraging on all Procurement competencies
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Demonstrated project management skills.
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Business level fluency in English
Mindset and Behaviors
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You strive to act as an enterprise thinker and leverage knowledge and expertise to create solutions for business customers by proactively fostering collaboration, including across the procurement network.
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You are action-oriented and can make decisions and influence others to do the same; you repurpose work and ideas in favor of starting from scratch.
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You demonstrate curiosity, active listening, and a willingness to experiment and test new ideas when appropriate, focusing on continuous learning and improvement.
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You work with colleagues across procurement, business, and the broader Roche organization to broaden knowledge and expertise, better understand customer needs, and connect the dots.
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You are open-minded and inclusive, generously sharing ideas and knowledge while being receptive to ideas and feedback from others.
IMPORTANT:
When you apply as an external candidate from outside of Roche, please upload a resume/CV in English and a cover letter (if relevant) in one step.
Relocation benefits are not available for this job posting.
Senior Procurement Delivery Manager
Roche
Mississauga - 21.57kmManagement Full-time
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Bilingual Customer Service Representative (Eng/Fre) Full-time Job
Customer Service OttawaJob Details
SUMMARY
As a member of the BGIS SCS Support Team, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to client requests to ensure all aspects of the contract are being fulfilled, with an emphasis on quality control & striving to exceed client expectations.
KEY DUTIES & RESPONSIBILITIES
Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will:
- Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount
- Greet customers warmly and make every customer feel like they are our number one client
- Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements
- Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution
- Place, follow up and close work/supply orders according to established procedures
- Keep accurate records of discussions or correspondence with customers
- Prepare service reports by collecting and analyzing customer information
- Build and maintain relationships with new and existing accounts
- Identify trends and patterns of client issues or work systems, initiate improvement or escalate to appropriate person
- Provide general administrative and reception backup support
- Work as a team player with fellow staff members to optimize productivity
- Represent the company and what we stand for
- Other duties as assigned
KNOWLEDGE & SKILLS
- Demonstrated customer service skills
- Bilingual - English and French a must
- Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels
- Professional, courteous, approachable manner with a "can-do" attitude
- Good computer/data entry skills and knowledge of Microsoft Office Software
- Ability to work in a fast paced environment to accomplish multiple goals
- Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
- Self-disciplined and accountable with strong interpersonal skills
- Ability to work independently and as a team
- Ability to multi-task, prioritize work effectively and meet multiple deadlines
- Effective attention to detail and a high degree of accuracy
- Demonstrated ability to deal with change, make decisions and implement creative solutions
- Post-secondary education in a related field or commensurate work experience
- Past customer service and/or sales experience is preferred
BGIS SCS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
Bilingual Customer Service Representative (Eng/Fre)
BGIS
Ottawa - 353.34kmCustomer Service Full-time
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