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Reviews and assesses new Driver and Broker Driver applications and responds accordingly.  Driver set-up upon approval and on-going coordination of Drug & Alcohol testing program in accordance with regulations and company policy.

How You'll Help:

• Reviews Driver and Broker-Driver applications, including assessment of driver history and information provided, Driver Abstracts, and completion of reference checks within 3-day turnaround time.
• Maintains up-to-date applicant file and all supporting documentation. 
• Advises Broker Recruiter or Operations Manager when new candidates are approved for road test. 
• Reviews completed road test results.
• Responds to Driver and Broker-Driver applicants accordingly.
• Sets up newly approved Drivers and Broker-Drivers in required systems and arranges all required training.
• Manages relationships with third-party vendors, such as Drug & Alcohol testing companies.
• Stays up-to-date on driver and industry regulations and training requirements.
• Other related duties as may be required.

Your Skills & Experience:

• Minimum completion of secondary education, preferably with post secondary education in administrative stream.  A combination of education and experience may also be considered.
• Previous experience in an office environment and in the transportation industry are preferred.
• People-oriented with strong customer service and relationship building skills
• Strong computer skills, including proficiency in MS Outlook, Excel & Word and the aptitude for learning new programs. 
• Strong written and verbal communication skills are essential, including the ability relay information between several parties.
• Strong attention to detail
• Ability to multi-task and prioritize in a deadline driven environment.
• Strong organizational and time management skills, including the ability o work under pressure in a fast paced environment.
• Ability to work independently and collaborate well with others

Classification: CUPE 1655
Salary/Rate of pay: $25.1308

Application deadline: posted until filled 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

The Health, Safety & Environment (HSE) Specialist develops, leads and executes health, safety and environment programs for assigned accounts and ensures ongoing compliance to all internal, and external and regulatory requirements to assist the account team in mitigating and managing environmental, health and safety-related risks and improving related performance.  In addition, the Health, Safety, and Environment Specialist assists the Health, Safety, and Environment team in the development and deployment of health, safety, and environment management system and associated tools, processes and procedures according to applicable external management systems. The Health, Safety and Environment Specialist adopts a portfolio and systemic approach to implement the HSE management system, as well as interprets and advises on all HSE regulatory matters to ensure compliance with government legislation and industry standards.

KEY DUTIES & RESPONSIBILITIES

Program Management

• Develop, execute and govern health, safety and environment programs and promotes a high health, safety and environment culture for the assigned accounts
• Provides guidance and advice to account and client team members on health, safety, and environment matters in accordance to all applicable internal and external requirements.  Applies knowledge of related regulations
• Collaborates with account teams to ensure team members are provided with adequate tools and resources to ensure the safe execution of work
• Collaborates on a daily basis with the client subject matter expert to implement initiatives and provide feedback from various work streams including the Projects and Operations teams
• Maintains health, safety, and environment management systems registration including but not limited to ISO 14001, CSA Z1000, OHSAS 18001 and ISO 45001.  Conducts internal systems audit and executes annual re-registration process requirements
• Achieves health, safety and environment objectives for assigned accounts
• Develops, manages, improves and leads key performance indicators as related to HSE (LTIR, TRIR, Near Miss reports, Halocarbon leak reports, spills, etc.)
• Develops and continuously improves health, safety and environment management system and associated processes and procedures according to applicable external management systems
• Assists client with coordination of employee engagement initiatives (e.g. Waste Reduction Week, Earth Week) and corporate HSE events (e.g. Safety & Health week)
• Manages multiple projects simultaneously with tight deadlines
• Builds and promotes corporate HSE-culture

Program Execution

• End to end program management, including vendor selection, managing purchase orders, budgeting, scheduling, receiving and reviewing reports (e.g. waste & recycling management programs, fuel storage system management, compliance program management such as radon or asbestos, pole storage yard compliance)
• Play an important leadership role in overall performance of program execution including working with key stakeholders
• Develops budget forecast (capital, expense) and manages costs to stay within budget
• Audits vendors performance
• Produces procurement documents (scope of work, legal and internal requirements, templates, KPI) in collaboration with Contract managers

Compliance Management

• Monitors and enforces compliance to all internal and external health, safety and environment requirements
• Conducts field inspections, job observations; health, safety and environment audits and other types of reviews to monitor compliance to health, safety and environment requirements and to identify risks
• Communicates observations, non-compliance and risks to stakeholders, and provides and implements corrective and preventative measures to ensure compliance and mitigate risks
• Prepares and submits compliance reports
• Manages environmental, health and safety programs in compliance with the quality management framework
• Other duties as assigned

Incident Investigation, Resolution & Reduction

• Investigates and resolves incidents
• Conducts root-cause analysis, identifies incident causes, and implements corrective and preventative measures
• Tracks, records, maintains and reports incident data.  Identifies and analyzes trends
• Reviews and implements modifications to work plans, processes, procedures to reduce recurring incidents and improve health, safety and environment performance

Communication & Training

• Develops and delivers health, safety and environment training to account and client team members
• Develops and deploys health, safety and environment communication to account and client team members
• Liaison with Authorities Having Jurisdiction to maintain compliance
• Delivers training sessions for new/revised legislation that may impact business functions for various work streams
• Regularly meets with senior client representatives

KNOWLEDGE & SKILLS

• College degree in Safety, Industrial Hygiene, Occupational Health & Safety, Environmental Engineering or Environmental Sciences or master’s degree in Environment, Environmental management or Environmental science
• 3 to 5 years of health, safety, and environment program execution work experience
• Knowledge of health, safety and environment regulatory requirements
• Knowledge of health, safety, and environment management systems – ISO 14001, ISO 45001, CSA Z1000, OHSAS 18001, etc.
• Strong program development and execution abilities
• Bilingual French/English required depending on the account
• Ability to promote health, safety and environment programs and influence stakeholders to achieve health, safety and environment objectives
• Ability to build and maintain strong relationships with internal and external stakeholders, including client representatives at the senior to executive management level
• Ability to investigate and resolve health, safety and environment incidents, conduct root cause analysis skills along with preventative and corrective measure implementation
• Effective written communication skills
• Knowledge of Facility management operations
• Experience delivering health, safety and environment-related training
• Ability to apply regulatory background and knowledge across various work streams
• Ability to work in a cross-functional matrix environment
• Travel as required
• Availability to monitor HSE 24/7 Hazard Line

Licenses and/or Professional Accreditation

Safety:

• Canadian Registered Safety Professional from Board of Canadian Registered Safety Professionals or equivalent
• Registered ISO 45001 Compliance Auditor

Environment:

• Environmental Professional (EP)
• Registered ISO 14001 Compliance Auditor
• LEED GA

The Accounts Payable Coordinator is responsible for the payment of approved interline invoices in accordance with audit criteria and company policies.

How You'll Help:

• Maintaining inboxes of incoming invoices to process 
• Match invoices to purchase orders for payment 
• Enter invoices into Coupa for approval 
• Review and audit invoices for basic requirements including proper approvals for payment
• Update Operations and vendors regarding payment inquiries
• Liaise with Operations and Director-Vendor Management on Interline agreements
• Identify issues and escalate as required (to action, update our SOP’s & to learn)
• WCB reporting and provided updated clearance certificates of vendors and reconciliation of vendor spend per month.
• Maintain signature templates and signing authority per approved by finance
• Review and audit payments before release to vendor
• Pull reports for broker pay to process deductions 
• Other related duties as may be required

Your Skills & Experience:

• Post-secondary education in accounting or business administration. (considered an asset) 
• A suitable combination of education and/or experience may be considered
• Minimum of one year experience in accounts payable or another computerized accounting function in a fast paced environment, preferably in the transportation industry.
• A suitable combination of education and/or experience may be considered.
• Experience in AS400 an asset.
• Excellent computer skills including MS Office , specifically excel
• Excellent communication (verbal and written) skills.
• Strong interpersonal and customer service skills. 
• Strong analytical and problem solving skills, particularly with numbers
• Understanding of accounting gl’s and taxes is considered an asset
• Detail orientated with the ability to work accurately in a high volume, fast paced environment. 

Responsible for ensuring complete customer satisfaction by responding to customer calls, answering questions, and solving issues related to truckload orders. 

How You’ll Help

• Maintain a healthy working relationship with assigned client base.
• Communicate with the terminals to ensure continued on-time service.
• Build customer trips in our Truck Mate system.
• Schedule delivery appointments to increase “load & go”/direct delivery system.
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
• Answer general customer service inquiries related to truckload shipments.
• Oversee truckload traffic flow for customers shipping full loads.
• Complete daily tracking reports.
• Other duties related to truckload customer service as may be required.

Your Skills & Experience: 

• Minimum high school diploma; post-secondary education in business, logistics or administration is a strong asset.
• An equivalent combination of education and experience may also be considered.
• Previous customer service experience in the transportation industry is a strong asset. 
• Advanced communication skills – both verbal and written.
• Strong computer skills, particularly MS Office, Excel and Outlook, as well as web based products and an aptitude for learning new software.  Knowledge and /or experience with Truck Mate and Sales Force is a strong asset.
• Accuracy in keyboarding and data entry.
• Demonstrated customer service skills.
• Strong conflict resolution skills.
• Ability to manage deadlines and work independently in a fast paced, high transactional environment.
• Analytical with strong problem solving skills.

Overview

The Administrative Assistant at UPS provides support with data entry for shipments. Communicates effectively, solves intermediate level problems, assists with basic research, and demonstrates time management skills. Other tasks could be assigned.

• Location: 900 Hanwell Road Fredericton, NB

• Workdays: Monday - Friday OR Tuesday - Saturday

• Shift Structure: AM and or Overnight

• Shift Start Times: 2AM or 10PM

• Shift Duration: 8 hours

• Hourly Wage: $17.50

Responsibilities:

• General office duties (e.g., answers telephone, completes data entry, filing, etc.)

• Reporting

• Data analytics

• Prepares and /or coordinates information for internal use and distribution

Qualifications:

• Six (6) months of administrative /customer service experience - preferred

• Strong communication skills.

• Typing proficiency of 40+ words per minute.

• Ability to thrive in a fast-paced, high-pressure environment.

• Flexibility to work various shifts

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

Overview

Supervise overall dock operations, including day to day processes and procedures, Drivers, and Dock Workers, to ensure safety and optimal dock performance.

How You’ll Help

• Provide daily guidance and motivation to Dock Workers (employees and agency workers), Administration staff and Drivers (company and broker drivers) to ensure achievement of operational objectives for the terminal. 
• Escalates issues of individual poor performance, inappropriate behavior, absenteeism, etc. to the Regional Manager. 
• Communicate monthly performance stats to the team to help measure, develop and improve operational performance.
• Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation.
• Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented.
• Hold effective, weekly tailgate meetings and ensure safety issues are addressed.
• Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives.
• Ensure the schedule for the terminal is followed.     
• Work with the Terminal Manager to track monthly performance stats for the dock.
• Other duties as required

Your Skills & Experience: 

• Provide daily guidance and motivation to Dock Workers (employees and agency workers), Administration staff and Drivers (company and broker drivers) to ensure achievement of operational objectives for the terminal. 
• Escalates issues of individual poor performance, inappropriate behavior, absenteeism, etc. to the Hub Manager. 
• Coach and develop team members using a positive attitude, collaboration, clear communication, and direction.
• Leads a team of supervisors, lead hands and front-line employees in a 24/7 environment.
• Communicate monthly performance stats to the team to help measure, develop and improve operational performance.
• Understanding and use of key metrics used to manage terminal performance, including load factor, on time closes and on time delivery and freight flow. 
• Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation.
• Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated, and corrective/preventative measures are implemented.
• Hold effective, weekly tailgate meetings and ensure safety issues are addressed.
• Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives.
• Ensure the schedule for the terminal is followed.     
• Work with the Hub Manager to track monthly performance stats for the dock.
• Other duties as required.

The Customer Care Representative works closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests, provides exceptional customer service through each customer interaction and all contact channels: phone, email, chat, fax, and web. 

How You’ll Help: 

• Be logged in and ready to respond to the queue on time at the beginning of each shift, after scheduled breaks, and throughout the scheduled shift. 
• Multitask between emails and inquiries via web chat simultaneously 
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail. 
• Collecting and processing customer credit card transactions 
• Respond to customer inquiries by phone, email, or chat in a timely, accurate, and professional manner.  Seeks answers from the supervisor when unsure, in order to provide the customer with an accurate response. 
• Be aware of applicable KPIs and work diligently to meet or exceed, including time to answer, time on call, etc.   
• Work with other members of the team to improve individual and team performance. 
• Other related duties as may be required. 

Your Skills and Experience: 

• Minimum high school education 
• Call center/customer service training a strong asset 
• Training in conflict resolution/mediation an asset 
• Previous experience in a call center or customer service role is a strong asset, preferably in the transportation or logistics industry 
• Positive and professional customer service skills, including an appropriate sense of urgency and genuine interest in resolving customer concerns and/or requests. 
• Advanced communication skills, both verbal and written.  Bilingual skills in French (verbal and written) a strong asset 
• Excellent computer skills, including MS Office; previous experience with Sales Force, TruckMate and Cisco a strong asset.  
• Excellent keyboarding skills, both speed and accuracy 
• Ability to multitask efficiently 
• Advanced problem solving skills 
• Ability to say “no” or deliver unfavorable information in a positive and professional manner.   
• English 
• French a strong asset  
• Individual contributor