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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Job Description

• The candidate must drive lighter, special-purpose trucks.
• The candidate must load and unload goods.
• The candidate must operate and drive straight or articulated trucks in order to transport goods and materials.
• The candidate must oversee the condition of the vehicle and inspect the brakes, tires, lights, cold storage, and other equipment.
• The candidate must perform brake adjustments.
• The candidate must be able to perform emergency roadside repairs.
• The candidate will be responsible for performing pre-trip, en route, and post-trip inspections, as well as overseeing all vehicle aspects.
• The candidate must perform preventive maintenance.
• The candidate will be responsible for receiving and relaying information to central dispatch.
• The candidate will be responsible for recording cargo information, hours of service, distance travelled and fuel consumption.
• The candidate will be responsible for tarping and ensuring cargo safety and security.
• The candidate will be responsible for providing staff training.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a certificate of Secondary (high) school graduation.
• The ideal candidate will have at least 2 to 3 years of experience in a related industry.
• The candidate must have Air Brakes Endorsement Certification, Class 1/1F/A Licence (semi trailer trucks), Air Brake (Z) Endorsement Certification, and Driver’s License (Class 1 or A).
• The candidate must be able to handle weight up to 23 kg (50 lbs).
• The candidate should have effective interpersonal skills.
• The candidate should be organized and flexible in nature.
• The candidate should be reliable.
• The candidate should be a good team player.

Experience and specialization

Documentation knowledge

• The candidate must be knowledgeable about accident or incident reports, bill of lading, driver logbooks, inspection reports (pre-trip, en-route, and post-trip), maintenance and repair reports, trans-border documentation and trip reports.

Type of trucking and equipment

• Trucking and equipment types include flatbed and tractor-trailer.

Policy and program experience

• The candidate must have prior experience with apprenticeship training.

Communication systems experience

• The candidate must be familiar with citizens band (CB) radio and trip recorder (on-board computer).
• The candidate will be responsible for operating GPS (Global Positioning System) and other navigational equipment.

Transportation/travel experience

• The candidate must have travel experience in international, national, provincial/territorial and regional locations.
• The candidate must have long-haul travel experience.

Additional information

Security and safety

• The candidate must have a valid passport.
• The candidate must be bondable.
• The candidate should undergo a thorough criminal record check, driver’s licence validity check, driving record check (abstract), drug test and medical examination.

Transportation/travel information

• The candidate must be able to drive a manual transmission vehicle.
• The candidate must have a valid driver’s licence.
• The candidate must be willing to travel across borders.
• The candidate must be willing to travel for extended periods of time.
• The candidate must be willing to travel internationally.
• The candidate must be willing to travel overnight.

Work conditions and physical capabilities

• The candidate should have an eye for details.
• The candidate should be required to handle heavy loads as part of routine work.
• The candidate should be prepared to perform physically demanding tasks as part of their daily work.
• The candidate should be required to perform repetitive tasks on frequent basis.
• The candidate should be willing to work for long hours in sitting positions.

Own tools/equipment

• The candidate must have a hard hat, steel-toed safety boots, and tools.

Benefits

• Health and Financial benefits will be provided to the selected candidate.
• Under Health benefits, the selected candidate will receive Dental plan, Health care plan and Vision care benefits.
• Under Financial benefits, the selected candidate will receive Group insurance benefits, Life insurance and Mileage reimbursement.

How to Apply

To apply, please use the provided options and submit your application if you are interested.

By email

[email protected]

By mail

34 Cunningham ave
Sussex Corner, NB
E4E 2Y5

Note

Please include the following while sending the application

• Cover letter

Job Description

• The candidate must drive lighter, special-purpose trucks.
• The candidate must load and unload goods.
• The candidate must operate and drive straight or articulated trucks in order to transport goods and materials.
• The candidate must oversee the condition of the vehicle and inspect the brakes, tires, lights, cold storage, and other equipment.
• The candidate must perform brake adjustments.
• The candidate must be able to perform emergency roadside repairs.
• The candidate will be responsible for performing pre-trip, en route, and post-trip inspections, as well as overseeing all vehicle aspects.
• The candidate must perform preventive maintenance.
• The candidate will be responsible for receiving and relaying information to central dispatch.
• The candidate will be responsible for recording cargo information, hours of service, distance travelled and fuel consumption.
• The candidate will be responsible for tarping and ensuring cargo safety and security.
• The candidate will be responsible for providing staff training.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a certificate of Secondary (high) school graduation.
• The ideal candidate will have at least 2 to 3 years of experience in a related industry.
• The candidate must have Air Brakes Endorsement Certification, Class 1/1F/A Licence (semi trailer trucks), Air Brake (Z) Endorsement Certification, and Driver’s License (Class 1 or A).
• The candidate must be able to handle weight up to 23 kg (50 lbs).
• The candidate should have effective interpersonal skills.
• The candidate should be organized and flexible in nature.
• The candidate should be reliable.
• The candidate should be a good team player.

Experience and specialization

Documentation knowledge

• The candidate must be knowledgeable about accident or incident reports, bill of lading, driver logbooks, inspection reports (pre-trip, en-route, and post-trip), maintenance and repair reports, trans-border documentation and trip reports.

Type of trucking and equipment

• Trucking and equipment types include flatbed and tractor-trailer.

Policy and program experience

• The candidate must have prior experience with apprenticeship training.

Communication systems experience

• The candidate must be familiar with citizens band (CB) radio and trip recorder (on-board computer).
• The candidate will be responsible for operating GPS (Global Positioning System) and other navigational equipment.

Transportation/travel experience

• The candidate must have travel experience in international, national, provincial/territorial and regional locations.
• The candidate must have long-haul travel experience.

Additional information

Security and safety

• The candidate must have a valid passport.
• The candidate must be bondable.
• The candidate should undergo a thorough criminal record check, driver’s licence validity check, driving record check (abstract), drug test and medical examination.

Transportation/travel information

• The candidate must be able to drive a manual transmission vehicle.
• The candidate must have a valid driver’s licence.
• The candidate must be willing to travel across borders.
• The candidate must be willing to travel for extended periods of time.
• The candidate must be willing to travel internationally.
• The candidate must be willing to travel overnight.

Work conditions and physical capabilities

• The candidate should have an eye for details.
• The candidate should be required to handle heavy loads as part of routine work.
• The candidate should be prepared to perform physically demanding tasks as part of their daily work.
• The candidate should be required to perform repetitive tasks on frequent basis.
• The candidate should be willing to work for long hours in sitting positions.

Own tools/equipment

• The candidate must have a hard hat, steel-toed safety boots, and tools.

Benefits

• Health and Financial benefits will be provided to the selected candidate.
• Under Health benefits, the selected candidate will receive Dental plan, Health care plan and Vision care benefits.
• Under Financial benefits, the selected candidate will receive Group insurance benefits, Life insurance and Mileage reimbursement.

How to Apply

To apply, please use the provided options and submit your application if you are interested.

By email

[email protected]

By mail

34 Cunningham ave
Sussex Corner, NB
E4E 2Y5

Note

Please include the following while sending the application

• Cover letter

Reporting to the Maintenance Supervisor, the successful applicant will complete all work assigned that is associated with maintenance, including maintenance of the building and premises, and boiler operations, as well as the production of dairy products. Duties to include but not limited to the following:

• Monitor boiler operations
• Repairs, clean, and lubricate equipment, pumps and compressors
• Monitors and inspects equipment and repair if required
• Maintain preventative maintenance schedule
• Carry out emergency maintenance activities as required
• Ensure that equipment is running at optimal capacity through operational checks such as observation and visual checks
• Assist with new installations and machine modifications
• Resolve daily equipment problems
• Maintaining work areas in a neat and tidy condition with particular attention to health and safety and food safety
• Will work a scheduled work week but be available on call as needed

Qualifications         

• 4th Class Power Engineer Certification or equivalent
• Candidates certified as Industrial Electrician or Industrial Mechanic will be given priority
• Experience in an industrial environment is considered an asset
• Team player who also has the proven ability to work independently
• Strong technical, mechanical, and diagnostic skills
• Efficient and practical approach to solve mechanical and electrical issues
• Highly motivated self-starter seeking professional development
• Electrical and mechanical knowledge and/or experience would be a definite asset
• Experience with PLC and trouble shooting is considered an asset
• Experience with plumbing and pipe fitting is considered an asset

Agropur welcomes people from all backgrounds and walks of life. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will therefore work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec.

The Solutions Lead, Procurement to Pay will be responsible for working with the accounts payable and finance leaders to develop a business process automation and supporting IT solutions roadmap. They will also support the business to develop maintain standard company-wide processes in Accounts Payable and Procurement. It is critical that the incumbent have an understanding of best practices in the assigned business areas. The incumbent must have a bias towards continuous improvement, an ability to understand process, as well as possess strong leadership and influencing skills. Most critical is the ability to develop a clear and communicable vision of how this critical area should operate in a new more effective and efficient world.

How You'll Help:

• Ability to identify and articulate the level of business transformation and value captured as a result of process improvements to bring industry best practices to Day & Ross
• Understand the business strategy and direction in order to develop solutions to support their objectives
• Contribute to our Continuous Improvement culture by fostering relationships with key business stakeholders to implement recommended solutions
• Manage a governed list of priorities through concept to execution.
• Lead discovery exercises to solution operational problem statements for system/processes within the AP and Procurement area
• Collate business requirements to identify and document requirements for priorities.
• Create process flow diagrams for processes in the assigned business area.
• Review and test configured system solution for assigned business area.
• Contribute to the content of training materials.
• Ability to deliver train-the-trainer courses.
• Participate in change impact assessment.
• Contribute to Go Live cut over planning and execution for changes.
• Facilitate platform upgrade activities with stakeholder audiences

Your Skills & Experience:

• Minimum of post-secondary education in Finance, Business (general stream), or a combination of education and experience.
• Minimum of 3-5 years of experience in Accounts Payable and Procurement is required, various roles within Finance would be beneficial.
• Previous experience with Continuous Improvement initiatives or projects will be considered an asset
• Understand and articulate the company's, Accounts Payable & Procurement strategy.
•  Understanding / experience with Coupa Procurement and Oracle Finance Cloud
• Ability to develop, communicate and support a vision that is clear and inspiring.
• Aptitude towards translating visions and strategy into actionable short, medium and long term plans.
• Drives change as the key to the success of the company’s future and growth and understands how to engage the organization to ensure commitment to change.
• Has a bias towards openness and transparency of information. Effectively shares ideas, opinions and thoughts and most importantly solicits and builds on the ideas of others.
• Utilizes influencing skills to build internal and external relationships.
• A proven ability to use rational thinking and sound judgment to analyze and resolve issues.

414 – 422 York St, Fredericton, NB, E3B 3P7, CA

The Administrative Specialist is responsible for various administrative duties including, but not limited to, Payroll, Agency Payroll, Accessorial Approvals, Terminal Cash, Accounts Payable, and Incomplete Pro reports.

How You'll Help:

• Ensuring all SOP’s and policies/procedures are followed on a daily basis
• Actively working and maintaining detailed progress on various reports, both internal and customer reports, updating POD status and securing documents as required
• Uploading various documents for imaging, progress tracking, etc.
• Entry of hours worked for hourly and/or agency employees
• Updating various records and progress trackers shared across the team
• Maintaining individual and shared email inboxes adhering to regulations set within the team
• Communicating with many different internal teams and external customers for various reasons, including delivery ETA’s, probill status updates, customer billing/payment, pay disputes, etc.
• Learning and assisting with coverage on various team functions as listed above

Your Skills & Experience:

• Highschool diploma or equivalent
• Minimum of one year experience in the transportation industry; preferably related to payables or payroll.
• A suitable combination of education and/or experience may be considered.
• Preference given to those with experience in AS400, TruckMate and Bringg.
• Excellent computer skills including MS Office and the aptitude to learn new software.
• Excellent communication (verbal and written) skills.
• Strong interpersonal and customer service skills.
• Strong analytical and problem-solving skills, particularly with numbers.
• Detail orientated with the ability to work accurately in a high volume, fast paced environment.

The HR Manager serves as a strategic partner to the business, delivering expert advisory and leadership support in workforce and talent planning, HR program development, and the execution of HR initiatives. This role works closely with HR Centers of Excellence (CoEs) to align people strategies with business goals, ensuring a high-performing and engaged workforce.

How You’ll Help

• Provide consultation related to workforce and resource planning, performance management, change management delivery, and employee & employee relations within a targeted client group.
• Compile workforce analytics to develop people insights, sharing with HR Directors and the Vice President, HR. 
• Conduct thorough investigations based on policy/Code of Conduct infractions and provide recommendations/outcomes to leadership.
• Provide input for quarterly and annual business planning, and outlines resourcing and “people” implications/considerations.
• Support leaders through talent reviews while developing meaningful plans for career advancement and succession planning.
• Support the people leader within the client group with performance and merit cycles.
• Supports people leaders within the client group to develop effective management and leadership behaviours, giving people leaders the tools to succeed as managers and leaders. 
• Provide input to CoEs to define and implement forward-thinking workforce strategies and solutions to meet business environment needs. 
• Support regional implementation of CoE-driven processes, policies and initiatives. 
• Strong collaboration with Talent Acquisition COE to ensure critical roles are outlined and sourced accordingly.
• Gather requirements to help with the development of HR programs, processes, and policies for a specific business unit based on business needs.
• Support the business on the workings of the company’s Human Capital Management System [HCMS].
• Support change execution, supporting client group in understanding and embracing changes.
• Refer employees to the appropriate COE service channel to resolve inquiries / transaction requests and provides self-service coaching, as appropriate.

Your Skills & Experience: 

• Post-secondary education, preferably a Bachelor’s degree in Human Resources or a related field
• CHRP or equivalent designation in HR a preferred qualification
• 5-7 years of HR Business Partner experience
• Expert knowledge of federal employment-related laws and regulations
• Working knowledge of the talent management lifecycle
• Ability to apply HR knowledge / experience across all HR policies, programs, processes, and functions
• Ability to understand HR compliance requirements 
• Strong internal consulting skills, with working ability to influence change 
• Strong business-specific knowledge and organizational behavior / design / effectiveness skills
• Ability to facilitate relationships and partner with business leaders 
• Strong business acumen and project management skills
• Demonstrated ability to train, coach, evaluate, and help improve others’ performance and contributions
• Excellent interpersonal and communication skills, written and verbal.
• English (verbal/written/spoken) required; French is an asset

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Workforce Analytics Coordinator will be responsible for gathering, reporting and analyzing daily, the statistics pertaining to the employees within the customer care center.

How You’ll Help

• Extract, report and analyze employee statistics daily – such as not ready time, average handle time, short calls
• Extract, report and analyze customer care center statistics daily – such as average speed of answer, number of calls per queue etc.
• Provide guidance on call volumes, average handle time, and not ready time
• Highlight areas of opportunities to each supervisor in regard to employee statistics 
• Assist with sourcing and analyzing data from Sales Force 
• Any other relevant tasks as necessary

Your Skills & Experience: 

• Post-secondary education in Business Administration or a related field 
• A suitable combination of secondary education and experience may be considered 
• Minimum 4 years’ experience in Contact Centre with progressive roles/responsibility 
• Proficiency in Microsoft Office Applications
• Experience with Web based software such as SharePoint, Cisco Finesse, Cisco UIC, and Cisco Administration and Sales Force
• Proven analytical skills with the ability to analyze data and translate for co-workers and senior leadership.
• Organizational skills and ability to multitask in a fast-paced environment.

The HR Manager serves as a strategic partner to the business, delivering expert advisory and leadership support in workforce and talent planning, HR program development, and the execution of HR initiatives. This role works closely with HR Centers of Excellence (CoEs) to align people strategies with business goals, ensuring a high-performing and engaged workforce.

How You’ll Help

• Provide consultation related to workforce and resource planning, performance management, change management delivery, and employee & employee relations within a targeted client group.
• Compile workforce analytics to develop people insights, sharing with HR Directors and the Vice President, HR. 
• Conduct thorough investigations based on policy/Code of Conduct infractions and provide recommendations/outcomes to leadership.
• Provide input for quarterly and annual business planning, and outlines resourcing and “people” implications/considerations.
• Support leaders through talent reviews while developing meaningful plans for career advancement and succession planning.
• Support the people leader within the client group with performance and merit cycles.
• Supports people leaders within the client group to develop effective management and leadership behaviours, giving people leaders the tools to succeed as managers and leaders. 
• Provide input to CoEs to define and implement forward-thinking workforce strategies and solutions to meet business environment needs. 
• Support regional implementation of CoE-driven processes, policies and initiatives. 
• Strong collaboration with Talent Acquisition COE to ensure critical roles are outlined and sourced accordingly.
• Gather requirements to help with the development of HR programs, processes, and policies for a specific business unit based on business needs.
• Support the business on the workings of the company’s Human Capital Management System [HCMS].
• Support change execution, supporting client group in understanding and embracing changes.
• Refer employees to the appropriate COE service channel to resolve inquiries / transaction requests and provides self-service coaching, as appropriate.

Your Skills & Experience: 

• Post-secondary education, preferably a Bachelor’s degree in Human Resources or a related field
• CHRP or equivalent designation in HR a preferred qualification
• 5-7 years of HR Business Partner experience
• Expert knowledge of federal employment-related laws and regulations
• Working knowledge of the talent management lifecycle
• Ability to apply HR knowledge / experience across all HR policies, programs, processes, and functions
• Ability to understand HR compliance requirements 
• Strong internal consulting skills, with working ability to influence change 
• Strong business-specific knowledge and organizational behavior / design / effectiveness skills
• Ability to facilitate relationships and partner with business leaders 
• Strong business acumen and project management skills
• Demonstrated ability to train, coach, evaluate, and help improve others’ performance and contributions
• Excellent interpersonal and communication skills, written and verbal.
• English (verbal/written/spoken) required; French is an asset

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Invoice Quality Administrator has experience and working knowledge in the Input, Rate and Billing functions. Reponsible to review, analyze and update probill information proactively to ensure customer invoices are accurate upon distribution. Must recognize repeat issues in the Invoice Audit, provide feedback and offer corrective solutions to Management.

How You'll Help:

• Review and process transactions within the Invoice Audit Programs for Billing and Rating accuracy
• Validate key Billing data elements effecting the accuracy of the Invoice are correct. Including Shipper, Consignee, Bill To, Pieces, Weight, Terms, Dimensions
• Validate system generated rates; assign appropriate rates based on customer tariff agreements
• Ensure additional services are invoiced accurately according to established tariffs
• Interpret Bill of Lading information and accurately update the AS400 to create and/or revise an existing probill
• Work proactive Invoice Quality Reports to improve overall invoice accuracy, including: US Cube Report, Extreme Length Prepaid/Collect
• Work Invoice Quality Email Boxes – Accessorial Updates, Unrated PROs, R&L Term Changes
• Complete Direct Deposit
• Process transactions from the EDI Audit Queue
• Process Reweigh and Reclasses
• Escalate issues within established guidelines to ensure accurate invoicing
• Investigate and advise of potential Customer Deals and Invoice Audit rules that could be implemented in the AS400 to improve invoice accuracy
• Maintain positive customer relationships, both internally and externally
• Other related duties as may be required

Your Skills & Experience:

• Minimum of secondary education
• Post-secondary education in business administration or related field, an asset
• A suitable combination of education and experience may be considered
• Minimum one year experience in Billing/Rating Departments
• Excellent verbal and written communication skills
• Computer skills – accuracy, MS products including strong Excel skills; AS400 experience, an asset. Must possess the ability to learn new software
• Demonstrated interpersonal and customer relationship skills
• Strong analytical and problem solving skills, particularly numerical
• Detail orientated with the ability to work accurately in a high volume, fast-paced environment.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Administrative Assistant will support the Director of Maintenance by managing productivity calculations, maintaining accurate system data, and assisting with financial and administrative tasks to ensure smooth and efficient maintenance operations.

How You'll Help:

• Update and maintain the maintenance management system with accurate data.
• Ensure the timely and accurate processing of vendor invoices are submitted for payment.
• Troubleshoot and resolve system-related issues promptly.
• Track salaried employee absences and complete all necessary payroll documentation.
• Enter hourly employee hours daily, monitor absences, and ensure accurate payroll processing.
• Maintain records of trailers due for inspection and ensure timely follow-up.
• Enter all work orders into the garage register daily to maintain accurate job tracking.
• Handle incoming phone calls professionally, taking messages or directing calls as appropriate.
• Perform additional tasks assigned to support the overall operation of the maintenance department.

Your Skills & Experience:

• Minimum of secondary education in Business Administration or equivalent, an asset
• A suitable combination of education and experience may be considered
• Minimum of 1 year of related experience and/or training in maintenance operations or administrative support.
• Previous Transportation experience is preferred
• A suitable combination of education and experience may be considered
• Excellent verbal and written communication skills
• Demonstrated interpersonal and customer relationship skills
• Strong analytical and problem-solving skills, particularly numerical
• Detail-oriented with the ability to work accurately in a high-volume, fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook) is mandatory.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.
• Ability to adapt to system updates and troubleshoot minor technical issues.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.