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Sr. Administrative Assistant Full-time Job

BMO CANADA

Administrative Jobs   Montréal
Job Details

Application Deadline:

08/16/2024

Address:

105-119-129 rue St-Jacques O

Job Family Group:

Business Management

Performs a variety of administrative and clerical tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports.  The role provides general offices services ensuring all administrative and operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group.

  • Supports the execution of strategic initiatives; includes tracking metrics and milestones.
  • Builds effective relationships with internal/external stakeholders. 
  • Analyzes data and information to provide insights and recommendations.
  • Leads the planning, coordinating and implementing department events.
  • Provides specialized and professional support to an executive and their senior managers within a large and diverse department or business group.
  • Coordinates and monitors budgets and reporting on results vs. budget.
  • Provides coaching and mentoring to more junior administrative assistants to support them in developing capability to carry out current job accountabilities.
  • Manages and monitors calendars and upcoming events. Dispatches meeting invitations, books meeting rooms and arranges for resources and other requirements in support of smooth and efficient meeting facilitation. Supports the coordination and implementation of department events.
  • Develops and maintains a filing system; ensures business and operational reports, forms, and other documentation, paper or electronic, are readily available.
  • Supports the development of tailored messaging, which may include writing, editing and distributing communications (e.g., correspondence, presentations, policies & procedures).
  • Dispatches outgoing communications. Answers central phone line, responding to and resolving/escalating inquiries.
  • Processes invoices for payment in adherence with documented processes and guidelines and vendor agreements
  • Prepares and logs departmental expense claims and reports.  Tracks expenses to ensure they stay within budget.
  • Makes travel arrangements, booking flight/hotel reservations as needed.
  • Liaises with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, office planning and new furniture requirements while ensuring minimal interruptions to business operations.
  • Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Ensures all vacation and absence scheduling is documented, takes into account critical business needs, follows guidelines, and is managed consistently across employees in the group; identifies scheduling conflicts for resolution.
  • Coordinates training requirements for staff (research, booking, cancellations, confirmations, etc.).
  • Collaborates with internal and external stakeholders in order to deliver on business objectives.
  • Organizes work information to ensure accuracy and completeness.
  • Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
  • Analyzes issues and determines next steps.
  • Broader work or accountabilities may be assigned as needed.

 

Qualifications:

  • Typically between 3-5 years of experience in an administrative/professional support function and post-secondary degree in related field of study desirable.
  • Specialized knowledge.
  • Verbal & written communication skills - Good.
  • Organization skills - Good.
  • Collaboration & team skills - Good.
  • Analytical and problem solving skills - Good.
 

Expected Base Salary Range: $37,500.00- 70,000.00 CAD

 

You're fluent in French and English to support business operations outside the province of Quebec.

Salary:

$37,500.00 - $69,500.00

Sr. Administrative Assistant

BMO CANADA
Montréal - 15.45km
  Administrative Jobs Full-time
  37,500  -  69,500
Application Deadline: 08/16/2024 Address: 105-119-129 rue St-Jacques O Job Family Group: Business Management Performs a variety of administrative and clerical tasks, financial and...
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Jul 30th, 2024 at 15:51

Customer Service Learning Specialist Full-time Job

Air Canada

Customer Service   Dorval
Job Details

Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join its Cabin Crew Training Team. The Cabin Crew Training Specialist possesses organizational, communication, and analytical skills to assist our 8000-strong cabin crew in maintaining and exceeding our 4-star Skytrax service ranking as well as our outstanding safety reputation. To achieve this, the Cabin Crew Training Specialist will train, coach, and assess cabin crew and develop them into full service and safety professionals. 

Responsibilities

  • Conduct and facilitate classroom and simulator training related to Customer Service, Commercial, Safety, Regulatory and Service as required.
  • Complete all pre and post training administration. 
  • Provide coaching inside and outside the classroom (on-board; crew support centers; at gate, etc.) when required.
  • Assess, evaluate, and rate trainee performance. Provide timely feedback and/or coaching dependent on the training and performance objectives set. 
  • Work and co-lead special projects mandated by the branch or other operational teams (introduction of new aircraft; IFE systems; eLearning; training design). 
  • Work closely with Training Design and In-Flight Service bases to provide support and assistance whenever needed. 
  • Gather and solicit operational and training performance information in the areas of administration of procedures, design and development of programs, and participant performance. 
  • Assist in the design and development of major training programs, when required. 
  • Review, evaluate, and modify proposed and existing programs. Provide ongoing feedback to existing programs. 
  • Supports and/or participates in internal and external audits (Safety & Quality Assurance) when required. 
  • Participate in all the Train the Trainers sessions on Safety, Service, and Instructional related items as they pertain to training. 
  • Participate and coordinate recruitment activities for Customer Service Training Team when required.
  • Work with colleagues and manager to achieve and surpass branch and operational objectives.

Qualifications

  • Possess sound knowledge in training development and adult learning principles.  
  • Excellent written and verbal skills.
  • Successfully complete flight attendant initial training and maintain flight attendant qualifications throughout instructor career. 
  • Ability to challenge the status quo and possess a continuous improvement philosophy in all areas of training. 
  • Ability to receive constructive feedback from frontline, peers, and managers as well as provide it.   
  • Excellent facilitation and instructing skills.  
  • High regard for health and safety. 
  • Strong interpersonal effectiveness skills with solid leadership qualities and conflict resolution acumen. 
  • Ability to work in teams and high confidence self-correcting oneself and others. 
  • Possess “forward thinking” ability. 
  • Demonstrate a strong commitment to customer service. 
  • Must be able to work independently with minimal supervision and able to seek out help when needed. 
  • Highly flexible and adaptable and still able to meet deadlines, work under pressure, and prioritize multiple projects. 
  • Willing to travel and work flexible and extended hours. 
  • Previous experience in in-flight, training, and customer services, a definite asset. 
  • Bachelor of Education or other related discipline or equivalent professional experience, a definite asset

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Customer Service Learning Specialist

Air Canada
Dorval - 19.57km
  Customer Service Full-time
Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join its Cabin Crew Training Team. The Cabin Crew Training Specialist possesses organiza...
Learn More
Jul 29th, 2024 at 15:54

Contact Center Representative - Bilingual Full-time Job

CIBC

Customer Service   Montréal
Job Details

As a member of CIBC’s Contact Centre Credit Cards Department, you will be the first point of contact for clients calling in with questions or requests related to their banking needs, answering incoming calls from our credit cards clients as well as calls transferred from other departments.

As a Contact Centre Specialist II, Cards CARE you will assist clients with their credit cards operations and inquiries, identify their needs, and proactively suggest solutions to help them achieve their financial goals. You demonstrate solid written, verbal, and interpersonal skills to make a difference in clients’ lives, obtaining complete information on clients’ issues and summarizing and verifying the facts. The Contact Centre Specialist II, Cards CARE supports best practices, providing information and solutions to existing and potential clients regarding CIBC’s credit card products and services, including assisting clients with application and cancellation requests.

The role receives general instructions on routine work and requires limited direction, collaborating to find simple solutions that make it easy for clients to bank with us.

 

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

 

Please note that the start date is September 9th, 2024.

Our Contact Centre is open Monday to Friday 7:00AM to Midnight, Saturday-Sunday 7:00AM to 10:00PM. This is a full-time and shift oriented role. We would like for you to be flexible between these hours.

 

We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business related purposes.

 

Agent@Home Program Requirements

  • Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions. 
  • Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).
  • Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

 

How you'll succeed

  • Client engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right CIBC contacts to enable their financial success.

  • Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by understanding the client`s needs and recommending solutions based on their needs. Remain solution-focused in order to identify opportunities to help our clients.

  • Efficiency – Understand that the client’s time is valuable and effectively complete their request. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.

  • Product knowledge - Deeply understand CIBC’s suite of products and work with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within CIBC to assist clients on additional needs

 

Who You Are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
  • You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

  • You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

  • You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

  • You're fluent in French and English to support business operations outside of Quebec, Canada.

 

What CIBC Offers

 

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

 

*Subject to plan and program terms and conditions

 

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Contact Center Representative - Bilingual

CIBC
Montréal - 15.45km
  Customer Service Full-time
As a member of CIBC’s Contact Centre Credit Cards Department, you will be the first point of contact for clients calling in with questions or requests related to their banking need...
Learn More
Jul 29th, 2024 at 13:15

Customer Relations Representative Full-time Job

Scotiabank

Customer Service   Montréal
Job Details

As a member of the Dealer Finance Centre (DFC) Team and working in close partnership with the Retail Sales and Lending team, you are responsible for contributing to the overall success of the DFC by meeting Service Excellence goals for internal and external customers by providing prompt, accurate and professional resolution to all inquiries while adhering to the Bank security, operational and compliance procedures, and policies.

 

The Customer Relations Representative handles a high volume of incoming Dealer and Client phone calls. In this role, your main responsibilities include assisting clients with their concerns by responding to and effectively resolving their issues.

 

Is this role right for you?  In this role you will:

 

  • Performs all Customer Service activities according to established service standard and established targets:
  • Handling a high volume of incoming dealer and client phones calls that are a barrier to the Validation staff and maximizing time spent on validating and paying all Indirect Retail and Leases;
  • Following the Bank’s service standard guidelines during all contacts with dealerships, clients, Branches and other Bank departments;
  • Providing a high level of customer service on all incoming telephone/fax/electronic inquiries from Dealerships

 

Increase Client satisfaction and loyalty through service excellence by:

 

  • Acquiring and maintaining a detailed knowledge of products and services;
  • Responding to the client’s inquiries fully and effectively resolving clients concerns on the spot and/or escalating as appropriate;
  • Providing guidance and direction to Dealers with all aspects of Funding requirements of the DFC;
  • Providing a positive customer service experience at all times by ensuring the customer experience is delivered in a professional and friendly manner;
  • Demonstrating confidence and knowledge by ensuring transactions are thorough and accurate;
  • Demonstrating respect and knowledge in every client interaction;
  • Participating in and supporting change initiatives;

 

Contributes to the quality and efficiency of the DFC operations as well as compliance and regulatory and internal bank guidelines to minimize the Bank’s exposure to risk by:

 

  • Adhering to custody and security procedures and policies at all times;
  • Adhering to position authorities and Bank policies;
  • Complying with regulatory requirements as part of the service process, including Know Your Customer (KYC),  Anti-Money Laundering/Anti-Terrorist Financing (AML/ATF) Privacy and Occupational Health and Safety (OHS) requirements, processes and guidelines;
  • Reporting immediately any unusual occurrences or fraudulent activity and escalating issues/deficiencies/trends to your Direct Supervisor and/or Senior Manager of Operations, VP and Centre Manager and/or Chief Compliance Office.
  • Timely escalation of issues/obstacles/trends to your Direct Supervisor;
  • Ensuring all contracts received are acknowledged and distributed evenly to Validation Officers, keeping Supervisor apprised of incoming volumes.

 

Provides Administrative Support and Contributes to DFC growth, profitability and productivity:

 

  • Providing above average customer service in all internal and external contacts;
  • Participating in reviewing/identifying business needs, developing requirements;
  • Action Dealer requests to discharge, amend or substitute Collateral
  • Action Reports from AFIL ie. Mazda Loyalty, VIN mismatch,
  • Respond and action Dealer request for errors or omissions on compensation
  • Assisting the Sales force with special projects i.e. Dealer Appreciation Certificates

 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

 

  • Thorough knowledge of automotive, Retail Indirect Loans and DVLP leases to deal knowledgeably with a high volume of dealership enquiries related to the complexities of the product and processes.
  • Expert knowledge of the Validation and Funding process.
  • Strong organizational, written and verbal communication skills
  • Thorough knowledge of PC software programs: ALS COM, CIS, Auto Hub, Excel and Microsoft Word (considered an asset)
  • Working knowledge of Bank system HR Passport, My Learning Centre etc.

 

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

 

Location(s):  Canada : Quebec : Montreal || Canada : Quebec : Anjou 

Customer Relations Representative

Scotiabank
Montréal - 15.45km
  Customer Service Full-time
As a member of the Dealer Finance Centre (DFC) Team and working in close partnership with the Retail Sales and Lending team, you are responsible for contributing to the overall suc...
Learn More
Jul 26th, 2024 at 17:22

Driver Merchandiser Full-time Job

Coca-Cola Canada Bottling Limited

Transportation & Logistics   L'Assomption
Job Details

Coke Canada Bottling Bulk Drivers are responsible for the delivery of pre-ordered products to assigned accounts. This is a long-haul role and requires overnights. This is a short haul role and all driving will be locally based.

Responsibilities

  • Shift: AM, PM or overnight
  • Deliver pre-ordered products to customers on assigned route using a Coke Canada Bottling fleet truck
  • Check accuracy and stability of truck load
  • Follow all Coke Canada Bottling and Store policies regarding equipment and safety
  • Maintain professional relationships with co-workers and customers.
  • Repetitively lift, carry and position product (weight up to 50lbs or 22kgs) above shoulder height without assistance - most route require product to be offloaded and broght into the customer location.
  • Merchandising product into customer location as needed
  • Ability to push and pull manual and powered equipment (i.e. pallet jack, hand-truck etc.) containing product loads for a minimum of 100 yards without assistance
  • Collect company property
  • Follow all Coke Canada Bottling and Store policies regarding backroom, display floor, replenishment, equipment, and safety
  • Maintain professional relationships with co-workers and customers

Qualifications

  • Commercial License with Air (Class 1 or AZ) with no major violations over the last three (3) years
  • One (1) plus year of commercial driving experience
  • One to three years of general work experience
  • Local delivery experience preferred
  • Ability to repetitively lift, carry and position product (weight up to 50lbs or 22kgs) above shoulder height without assistance

Driver Merchandiser

Coca-Cola Canada Bottling Limited
L'Assomption - 49.42km
  Transportation & Logistics Full-time
Coke Canada Bottling Bulk Drivers are responsible for the delivery of pre-ordered products to assigned accounts. This is a long-haul role and requires overnights. This is a short h...
Learn More
Jul 26th, 2024 at 16:34

Talent Acquisition Business Partner Full-time Job

Coca-Cola Canada Bottling Limited

Human Resources   L'Assomption
Job Details

Coke Canada Bottling Talent Acquisition Business Partners focus on delivering a value-added service partnering with business leaders across the Eastern operations and will be based out of the L'assomption facility. You will partner with business leaders to build TA programs and plans as well as, supporting the full recruitment cycle for non-union and union field sales, drivers and operational roles. This is a great opportunity for an individual who is passionate and experienced in Talent Acquisition to support projects and initiatives, establishing TA best practices and standards at Coke Canada.


You will be supporting the high-volume recruitment of non-union and union field operations, sales and other operational roles. This is the perfect opportunity to develop your career in Talent Acquisition and be a part of exciting projects and initiatives establishing TA best practices and standards at Coke Canada.
 

Responsibilities

  • Full cycle Talent Acquisition support for high volume and salaried Field operational roles
  • Partner with HR and business leaders to develop high volume seasonal Talent Acquisition strategy and plans based on hiring trends and workforce planning objectives
  • Conduct in depth intake meetings; understand objectives on recruitment delivery, regional challenges, job requirements, attraction strategies, screening and assessing criteria and recruitment cycle process
  • Develop a Talent Acquisition events and social media calendar and execute on plan
  • Support National Talent Acquisition projects and improvements opportunities
  • Act as a TA ambassador building the talent brand through social media, targeted advertising, events and school partnerships
  • Leverage Talent Acquisition reporting and scorecards to monitor progress & ensure delivery on objectives and review progress reports with business leaders as required
  • Adhere to recruitment processes, service levels and system usage standards

Qualifications

  • Completion of bachelor’s University Degree or relevant Diploma
  • Minimum 3 years’ recruiting experience with a proven track record of high volume
  • Preferred experience in unionized environment
  • Strong candidate assessment abilities to identify quality hires
  • Proficient with Microsoft packages MS Excel, PowerPoint, applicant tracking systems and LinkedIn and Indeed Sourcing
  • Demonstrates strong interpersonal and influencing skills, results driven, high performing, collaborative, shows initiative, proactive, encourages building key relationships

Talent Acquisition Business Partner

Coca-Cola Canada Bottling Limited
L'Assomption - 49.42km
  Human Resources Full-time
Coke Canada Bottling Talent Acquisition Business Partners focus on delivering a value-added service partnering with business leaders across the Eastern operations and will be based...
Learn More
Jul 25th, 2024 at 16:17

Customer service clerk Full-time Job

Location Way Inc

Customer Service   Saint-Jean-sur-Richelieu
Job Details

Requirements:

Languages: Candidates must have knowledge of the English and Mandarin Language

Education: Candidates need standard educational qualifications such College/CEGEP or equivalent experience
Experience: Candidates should have experience of 1 to less than 7 months
Computer and technology knowledge: Internet, MS Excel, MS Outlook, MS Windows, MS Word, MS Access, and MS PowerPoint
Own tools/equipment: Computer
Security and safety: Criminal record check

Location: 100 Rue Richelieu suite suite 220Saint-Jean-sur-Richelieu, QC J3B 6X3
Shifts: Day
Work setting: Rural area and Private sector

Physical Requirements:

The candidates should have attention to detail in their work

  • The candidates should be able to thrive in a fast-paced environment
  • The candidates should possess hand-eye coordination skills
  • The candidates should have the physical endurance for tasks that are physically demanding
  • The candidates should be capable of efficiently handling repetitive tasks
  • The candidates should be able to work under tight deadlines
  • The candidates should be comfortable with walking as part of their duties
  • The candidates should be able to work under pressure when necessary

Other Requirements:

  • The candidates should prioritize punctuality and possess efficient interpersonal skills
  • The candidates should have excellent oral and written communication abilities
  • The candidates should exhibit flexibility in adapting to changing circumstances and be organized in their work
  • The candidates should be reliable in fulfilling their responsibilities and be a team player, fostering collaboration within the team
  • The candidates should show initiative in their responsibilities

Candidate Status:

  • Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
  • International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

  • The candidates should be able to access and process information, answer inquiries, and provide information to customers
  • The candidates should be able to arrange for refunds and credits, maintain records and statistics, and perform general office duties
  • The candidates should be able to receive and log complaints, answer written and oral inquiries, and develop and organize workshops, meetings, ceremonies, and other events for publicity, fundraising, and information purposes
  • The candidates should be able to gather, research, and prepare communications material, co-ordinate special publicity events and promotions, and prepare sports, literary, performance, or other contracts

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
locationway418@outlook.com

Customer service clerk

Location Way Inc
Saint-Jean-sur-Richelieu - 21.76km
  Customer Service Full-time
  16
Requirements: Languages: Candidates must have knowledge of the English and Mandarin Language Education: Candidates need standard educational qualifications such College/CEGEP or eq...
Learn More
Jul 25th, 2024 at 14:36

Customer Experience Associate Full-time Job

Scotiabank

Customer Service   Mascouche
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

 

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

 

Is this role right for you?  In this role you will:

 

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

 

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

 

What’s in it for you?

 

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

 

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

Customer Experience Associate

Scotiabank
Mascouche - 41.61km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Jul 24th, 2024 at 16:43

Bilingual Contact Center Representative Full-time Job

TD BANK

Customer Service   Montréal
Job Details

Department Overview 

Supporting and helping is at the heart of everything we do atour contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’llhave opportunities to grow and make a meaningful difference to our customers, our communitiesand our business. 

Job Details  

What Youll Do 

As the voice of TD, you’ll be passionate about understandingour customers. Whether you’reassisting in-bound customers with account inquiries orresolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’llconsistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.  

As a valued member of our Contact Centre Team, you will:  

  • Make peoples day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.  

  • Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. 

  • Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. 

  • Never stop learning: actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.   

 

Job Requirements  

What You Need to Succeed  

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. 

  • High School Diploma or equivalent  

  • Bilingual – (French & English) 

  • Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)  

  • Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. 

  • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). 

  • Flexibility, resiliency, and a positive attitude when responding to challenging situations.  

  • Ability to work both independently and as part of a team.  

  • Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. 

 

Language Requirement 

This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French. 

Additional Information  

We’re delighted that youre considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.  

Colleague Development  

If youre interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion forhelping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.  

Training & Onboarding 

We will provide in-person training and onboarding sessions at 7250 rue Mile - End to ensure that you’ve got everything you need to succeed in your new role. 

InterviewProcess  

We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call. 

 

National Occupation Classification (NOC) Code 

63102 - Financial sales representatives

Bilingual Contact Center Representative

TD BANK
Montréal - 15.45km
  Customer Service Full-time
Department Overview  Supporting and helping is at the heart of everything we do atour contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a wee...
Learn More
Jul 23rd, 2024 at 16:01

Sales Associate Full-time Job

Rogers Communications Inc

Sales & Retail   Granby
Job Details

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

 

As a Sales Associate, you can expect to:

 

  • Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers
  • Promote Rogers & Fido brands, including Rogers Mastercard 
  • Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
  • Participate in community events and outreach efforts to support local small businesses.
  • Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals

 

What’s in it for you:

 

  • Competitive compensation plus commissions
  • One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
  • Mental Health and Support benefits- 100% coverage
  • Employee and Family Assistance Program benefits
  • Employee discounts that can offer up to 50% off our Rogers & Fido products and services
  • A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
  • A flexible schedule, including evenings & weekends (Min 20 hours/week)
  • Career growth and development opportunities

 

What we’re looking for:

 

  • You are great with people and are passionate about delivering an exceptional customer experience
  • You love being part of a team and are a great collaborator
  • You are excited and inspired by technology
  • You meet the minimum age of majority in your province
  • English is an asset

 

After you apply, watch your email

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further. 

 

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 40 rue Evangeline Unit 850 (5269), Granby, QC
Travel Requirements: Up to 100%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 312873

Sales Associate

Rogers Communications Inc
Granby - 61.73km
  Sales & Retail Full-time
At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about techno...
Learn More
Jul 23rd, 2024 at 15:48

Security Guard Full-time Job

Securitas Canada

Security & Safety   Varennes
Job Details

We are currently looking for a security agent to join our security team at a distribution center in Varennes!

Work Schedule

  • Monday to Wednesday, from 9:30 PM to 5:00 AM + Sunday and Thursday, from 9:00 PM to 5:00 AM 
  • Permanent full-time position (38.5 hours per week)

Job Requirements

  • Valid Security Guard License (BSP)
  • Valid First Aid Certificate (CPR)
  • Valid driver's license and personal vehicle for commuting to the workplace.
  • Bilingual - French and English (Bilingualism is a requirement for this position as it enables effective communication with our diverse clientele, ensuring seamless interaction and understanding between our company and customers.)
  • Excellent customer service skills
  • Computer skills
  • Good physical endurance for surveillance rounds

Responsibilities

  • Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. 
  • Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. 
  • Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. 
  • Controls access to client site or facility through the admittance process.
  • Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. 
  • Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. 
  • Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. 
  • Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately.

Note: The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

Security Guard

Securitas Canada
Varennes - 34.09km
  Security & Safety Full-time
We are currently looking for a security agent to join our security team at a distribution center in Varennes! Work Schedule Monday to Wednesday, from 9:30 PM to 5:00 AM + Sunday an...
Learn More
Jul 23rd, 2024 at 14:47

Flight Attendant Full-time Job

Air Creebec Inc.

Hospitality   Dorval
Job Details
YOUR ROLE
The Flight Attendant provides a safe and efficient flight experience to Air Creebec passengers. He/She reports directly to the Chief Flight Attendant.
REQUIREMENTS

Level of education : Secondary

Degree : DES

Status : Completed

Years of experience : 0-2 years

Written French : Intermediate

French spoken : Advanced

Written English : Intermediate

Spoken English : Advanced

SKILLS SOUGHT
DO YOU HAVE THE PROFILE?
. You have a high school diploma;
. You have knowledge of the airline industry;
. You are bilingual (French and English), you have excellent communication skills. Knowledge of English is required since the flight attendant must travel to several stations in Northern Quebec and Ontario and will have to communicate with a unilingual English-speaking clientele. The Cree language is an asset;
. You have excellent interpersonal communication skills;
. You enjoy traveling by plane;
. You must be able to work irregular hours with or without nights away from home;
. You must be available on demand;
. You will be required to provide a background check.

Candidates will need to successfully complete the following steps before being certified:
. 3 weeks of ground school at our Timmins and/or Montreal facilities;
. Several flight training sessions with an experienced flight attendant;
. Final flight evaluation with the chief flight attendant, flight instructor and/or flight attendant in charge;

The following list includes some of the duties and responsibilities of a flight attendant:
Duties
. Report to work punctually
. Preliminary check of emergency and safety equipment
. Preparation for boarding
. Preparation for takeoff
. In-flight passenger service
. Preparation for landing
. End-of-flight duties

Responsibilities
. Responsible for passengers on board
. Daily crew meetings
. Cabin preparation in case of emergency
. Teamwork

BENEFITS

Uniform provided

Employee Assistance Program (EAP)

Life insurance

Medical and paramedical expenses insurance

Pension plan

Social activities organized by the company

Flight Attendant

Air Creebec Inc.
Dorval - 19.57km
  Hospitality Full-time
YOUR ROLE The Flight Attendant provides a safe and efficient flight experience to Air Creebec passengers. He/She reports directly to the Chief Flight Attendant. REQUIREMENTS Level...
Learn More
Jul 22nd, 2024 at 15:49

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